I had a semi-bad experence with them. I ordered a carbon fiber hood from them about 2 years ago It took about 2 weeks to get and when I got it, it had little cracks all throughout the hood.
Now on the plus side, I did call Shawn about the hood and shipped it back and got a full refund.
So all in all, they did take care of the situation and covered everything. Thats my experience.