No response from e-mail or phone.
Hold on! It's been one day since your first e-mail. It often takes us a day to respond. We get a LOT of e-mail. Please don't expect an instant reply.
It looks like we DID fail to notify you about the backorder status of that cover. It's being made, and we should have said, "Should ship in 2-3 weeks" when you placed your order. That's our fault; sorry.