Originally Posted by STiMULi
Glenn, in your opinion who has the burden of proof
That is a really good question; a 2nd question is to whom must they prove it?
Given that Subaru can just deny any claim based on their own reasoning; they don't have to prove it to anyone unless
you take some kind of action (lemon law claim, lawsuit, etc.).
In a lemon law claim, the owner usually only has to prove that the defect exists, how serious it is and how many visits etc.
In either a lemon law claim or lawsuit I'd say the burden of proof (for why they denied claim) is on the manufacturer.
However, the fear/risk of these actions sometimes will cause a manufacturer to honor a claim they don't think is valid.
What would be really good is if the manufacturers had some kind of independent ombudsman you could appeal to.