Carter is great, Joe Spitz is great and easy to deal with. The finance guy was nice enough but disorganized and probably tried to pull a fast one on me. I just told him to bring my 00'OB Ltd back around and I would be leaving unless he did better on the financing. It worked. As far as service work, I've only had the WRX in for it's oil change. No problems, in and out quickly. Carter threw in free oil changes for life because of the hassle w/the finance guy. Overall, I'm pleased.