Name: Wilson L
Make: 2004 Impreza WRX STi WRB
Time Out Of Use: 0
Problem And Likely Cause: crack in paint on the corner of driverside rear wheel well. lack of flex additive/unknown
Modifications: front jdm lip
Submitted For Warranty Work (Yes/No): YES
Reason Given For Denial: Lack of documented cases and unknown cause.
Your Story: Went to South Coast Subaru when problem was just a small crack which appeared in the paint, was assured that it can be claimed under warranty and they would let me know when the SOA rep comes. Left number and vehicle info with them.
1 week later, I call back, told they would call me once a rep comes so I can bring car in to get looked at.
another week passes... I call again... same answer, rep hsa no come yet.
after 3-4 weeks of the same BS from SCS, the problem getting MUCH worse due to rust (I was told NOT to touch it at all else I would've put some rust inhibitor or something on it).
I now decided to goto Irvine Subaru in hopes of better service... I was told the same thing at first...SOA rep will be here next week or 2 and that it's a claimable problem. okay... I'll wait... a week later, I get called back and head down to the dealership (yesterday). Talked to the regional SOA rep... what a dick. "not covered under warranty becasue of unknown causes" ... ***??!!??