Originally Posted by Element Tuning
You're not out of line as this was posted on the Hydra forums already. While it's not a widespread problem as I can count the number of cars on one hand it's a problem that needs to be addressed. I started noticing this on a couple of cars where the voltage would drop below 12v while the car was running so I have been making a habit of asking customers to check their voltage. Hydra EMS flew in one of the engineers to investigate this, identified the problem, and planned a course of action to rectify this as quickly as possible. Even if your particular car does not have this issue it would be wise to have the unit upgraded since it will only cost you a couple of days of downtime.
Iíve already contacted some and will be emailing the rest so the units can be shipped in waves and not all at once to minimize downtime.
Hey Guys, just want to give props to Phil at Element for his great customer service on this issue, and to Andrew at Hydra for being so helpful and explaining the exact issue. This is the kind of customer service that makes for a successful business. And no I'm not sponsored by either party and I'm not a buttshark, like I've stated before...