You might be on to something with that attitude! From years of reading on here, people that get all indignant, gonna get a lawyer, etc. seem to not fair well. People that are calm, act reasonable, etc seem to get help. Maybe if you approach it with that 'please' and telling them how many Subi's you've owned, they might help from a goodwill stand-point? You didn't return it to stock or anything like that, right?