I actually read that entire thing...
Makes me realize how much I still hate big corporations.
I agree with all his demands, too. The rental until he gets a new car is a bit much, but definetly not out of hand.
Also, I don't think GM can take any action due to the web page on this stuff. It is true plain facts that anyone could/should/would/be able to know. If you can talk to someone and find out something directly from them, you should be able to read about it online.