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Old 10-15-2009, 03:53 AM   #1
AVANTI R5
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Default Lutz: Only one taker on GM’s 60-day money-back guarantee

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General Motors has sold about 150,000 vehicles since its 60-day money-back guarantee kicked off on September 14th, but GM marketing boss Bob Lutz says that only one customer has returned a vehicle during that time. The program is slated to run through November.

Of those 150,000 buyers, only about 100 have opted into the money-back program, Lutz revealed to Automotive News. Just one of those 100 has returned a vehicle.

“Out of hundreds of thousands, the people who’ve selected the 60-day guarantee were in the hundreds,” Lutz told Automotive News. “We have had one substantiated return of a vehicle.”

GM’s lone return was on a Chevrolet Corvette. The buyer originally opted for a manual transmission, but soon became tired of shifting gears after a month and traded the coupe in on an automatic model.

Few takers
Although it seems shocking that less than 0.1 percent of all buyers have taken GM up on its money-back offer, the deck is truly stacked against the promotion. Those buyers that choose not to participate in the program are instantly rewarded with a $500 voucher towards the purchase of a new GM vehicle while takers face a mountain of rules and regulations.

Per the terms of the program, disgruntled buyers can’t return their vehicle during the first 30 days of ownership. Although not a big deal on its own, the program also stipulates that a vehicle can’t have more than $200 worth of damage – a figure that can easily be topped by a door-opening mishap in the mall parking lot. Moreover, a buyer can lose thousands in the return, thanks to non-refundable fees
http://www.leftlanenews.com/lutz-onl...guarantee.html
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