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Old 10-30-2001, 09:25 AM   #1
Greg555
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Default SOA refused to work on my tranny

My tranny is about to fall apart and SOA said it is not a defect on their part, more that how I use the car.

My car was at the dealership for 3 weeks and they did not do it.
Called SOA and they refused the work, I asked to speak with manager and he said the same thing.
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Old 10-30-2001, 01:03 PM   #2
GRWRX
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Do you race or rally your car?
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Old 10-30-2001, 01:09 PM   #3
Greg555
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not officially.
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Old 10-30-2001, 01:33 PM   #4
GRWRX
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I'll take that as a "yes". If it were "no" they should warranty it.
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Old 10-30-2001, 01:51 PM   #5
Greg555
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Not rally like SCCA Pro Rally, but I enjoy gravel roads and I did few rallycrosses and Iceraces.

Funny that they advertise a rally inspired impreza and give away SCCA memberships but if you drive hard they refuse to fix the car.
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Old 10-30-2001, 04:23 PM   #6
Jon [in CT]
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Maybe they caught some of your pics showing your car catching air at that little farm field offroad course you set up this past summer.
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Old 10-30-2001, 04:52 PM   #7
Greg555
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That was my friends car
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Old 10-30-2001, 07:16 PM   #8
ANZAC_1915
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What type of car? (year model)

What symptoms?

What dealership?
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Old 10-30-2001, 10:20 PM   #9
subpreza
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Here in Texas SOA regional reps have a log of i-club members. They monitor everything we do to our cars. This info is from a service manger (a good friend) from a local Subaru dealer. Posts like "DUDE, I caught 4 feet of air in my WRX last night" will definitely be noted by 'Big Brother SOA'! Be careful of what you post.
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Old 10-31-2001, 08:07 AM   #10
LUME
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Wow. Good thing I only drive my subaru on sundays......
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Old 10-31-2001, 09:12 AM   #11
Greg555
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it's a 98 rs and there is a noise coming from the tranny while parked and in 1st gear.

And the work was refused by a subaru rep not a dealer.
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Old 10-31-2001, 10:16 AM   #12
ANZAC_1915
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Depending on when you bought the 98 RS, it may be out of warranty (did you check). I forget, there is a bumper-to-bumper and also a drivetrain warranty, right?

Anyway, just ask the rep to put the reason down in writing. Write him/Subaru a letter if need be. You'll find they won't be so brave when they have to put their reasons down on paper.

And if they do have a valid reason for denying it, then no reason why they shouldn't put it in writing.

Glenn
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Old 10-31-2001, 10:51 AM   #13
Greg555
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I have a gold extended warranty and I am still under Subaru powertrain coverage.
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Old 10-31-2001, 10:44 PM   #14
ANZAC_1915
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Then get it in writing. The onus is on them to explain why they aren't fixing it.

Glenn
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Old 11-01-2001, 09:09 PM   #15
jediknight
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"when push comes to shove...." take your problem all the way to the top if need be.. I've worked in the industry long enough to know that the dealerships and the local reps always play hardball. Like the other reply stated, get it in writing with signatures. Send a copy, not the original, to a regional rep or whoever is above the guy you already dealt with also send a copy to SOA headquarters, directly to the CEO. If need be, take it to the the local and national newspapers. I don;t think you'll have to take it that far though. Good Luck.
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Old 11-01-2001, 10:11 PM   #16
Geoff
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I'm not the least bit surprised.

My transmission went out on my OBS. A local service manager (who shall remain nameless) stated that there was a defect from the factory with my transmission after 3rd gear went and had it repaired. A week later, all of my <i>new</i> synchros went out. I took it back, and they repaired it again. A week or two later, 5th gear went. They decided at that point to blame my Minnam Kit and not warranty it. I had to buy a new tranny ('01 RS, /w LSD) and pay them to put it in. I found out after driving it a bit that 5th gear was grinding on the NEW transmission.

I took it to an ASE friend of mine who stated that my clutch cable wasn't adjusted properly so my clutch was never fully disengaging, which could've easily caused 5th gear to grind itself to death; improper transmission re-assembly (twice) took my transmission out. Rather than admit that this dealership has one mechanic who doesn't know what he's doing (and his name doesn't start with a C...his name starts with a P), they blamed my dealership-installed Minnam Kit (installed in Louisiana) on the failures and voided my transmission's warranty. They were nice enough to call any dealership I've ever been to and tell them not to warranty work on my car! How nice!

Totally seperate from the transmission problems is the fact that my car's been through 10 (yes, 10) rear wheel bearings since I bought it in '99, repaired at 6 different dealerships.

We're currently "in process."

FYI, the car was never raced, officially or unofficially, and all of my mods were installed at the dealership where I purchased the OBS in New Orleans.
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Old 11-03-2001, 03:35 AM   #17
HndaTch627
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i hope that all of you are seeking legal action under the Lemon Law Policy. 10 wheel bearings in UNHEARD OF!!!!!!!! Greg have you contacted any kind of legal authroity?? the BBB or a lawyer perhaps?? Autocross is meerly agressive street driving, in fact it's easier then agressive street driving because your are on a set surface, no pot holes or grooves to catch on.

jeremy
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