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Old 09-17-2011, 12:02 PM   #1
victimofvictory
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Member#: 276584
Join Date: Mar 2011
Chapter/Region: MAIC
Location: Hampton, VA
Vehicle:
08 WRX
Satin White Pearl

Default HR:Casey Subaru

I recently had the worst experience with the sales team at casey, man are those guys desperate and pushy. i have never had a problem with the service dept. But this last episode with the sales people left me wanting to find another subaru dealership. i have two questions.
1. can anyone recommend another dealership in the Hampton Roads area for scheduled maintenance and what not.
2. has anyone else had a bad experience with casey or am i just being knit picky?
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Old 09-17-2011, 12:08 PM   #2
j4k3
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Location: Virginia Beach, Va
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O fo WRX
Really blue

Default

Perry.

/thread
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Old 10-11-2012, 02:22 AM   #3
dooby
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Location: Glen Burnie
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DGM

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Quote:
Originally Posted by j4k3 View Post
Perry.

/thread
This here.

When I was buying my WRX I went to casey because they were local. I went in there with my finances all set up completely prepared to buy that after noon. They treated me like I was the lowest of the low. I told them I was military and explained to them my situation, that I had just recently hydrolocked my car. I was driving a rental looking to get into a car ASAP. I told them I had already set up my finances. This could have been the easiest sale of their lives. I had already setup the loan with USAA.

They friggin accused me of being a drug dealer. Literally accused me of being a drug dealer, started spouting off, where's the money coming from. Wanted me to log in and display my finances. I told them flat out, that's enough, they're not getting a dime of my money.

Drove down to Perry Subaru. 5 minutes on the lot I was test driving a WRX. 2 hours later I drove away. Easiest sale of my life. They didn't bull**** me not once. Didn't try to upsell me, treated me like a human. They had fantastic support. Completely painless. I always recommend them now. The extras are pretty nice too, free touch ups, oil changes, etc.

The funny part of it all, for weeks after I left casey, they kept calling me asking if I wanted to come back in. **** those guys. Treated me like I was dirt, you don't boldly accuse customers of being criminals and then expect them to come back. Keep in mind, this was only about 2 months ago.
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Old 10-11-2012, 05:25 PM   #4
orfsubarupartsdude
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Chapter/Region: MAIC
Location: Big Ron's my hero
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2010 FXT
OBP

Default

Quote:
Originally Posted by dooby View Post
This here.



They friggin accused me of being a drug dealer. Literally accused me of being a drug dealer, started spouting off, where's the money coming from. Wanted me to log in and display my finances. I told them flat out, that's enough, they're not getting a dime of my money.


Look at your screen name!!!! i mean come on!! i'm kidding
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Old 09-17-2011, 12:25 PM   #5
Turbedsti
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Location: Newport News VA.
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2004 WRX STI
Platinum silver metallic

Default

I bought my 04 sti from casey subaru in 08,when they were on jefferson ave and I had the worst time with them,dont recommend them, the sales dept.sucks the service dept is horrible,everytime I went I left mad from having to argue with someone,they couldnt even do an oil change or inspection without drama.Make a drive to perry or another dealer research others.My car hasent been back there since 09 bought the car in 08.When I first got it they worked on it and messed up the red elbow from ypipe to turbo, they wrapped eletrical tape around the crack to repair it,really... saw this and couldnt believe they did this,neither could the service person.Before this the tranny was grinding from 3rd to 4th noticed this the second day of having it,they said they would repair it,cool they had it gave me a rental,they called me said they couldnt get it right ok so a week goes by two weeks, three weeks, four weeks they called in subaru techs in and after 6 weeks i got it back.Glad it got fixed but 6weeks,but they spent more money working on it then if they would have replaced it five weeks ago.If you buy from them get EVERYTHING in wrighting they cant deny that!!!!

Last edited by Turbedsti; 09-17-2011 at 12:45 PM.
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Old 09-17-2011, 12:29 PM   #6
victimofvictory
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Chapter/Region: MAIC
Location: Hampton, VA
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08 WRX
Satin White Pearl

Default

Quote:
Originally Posted by Turbedsti
I bought my 04 sti from casey subaru in 08,when they were on jefferson ave and I had the worst time with them,dont recommend them the sales dept.sucks the service dept is horrible,everytime I went I left mad from having to argue with someone,they couldnt even do an oil change or inspection without drama.Make a drive to perry or another dealer research others.My car hasent been back there since 09 bought the car in 08.
Great info thanks!!
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Old 10-09-2012, 08:09 PM   #7
robotskillhumans
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Chapter/Region: MAIC
Location: norfolk
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06 ice cream sti
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Default

Quote:
Originally Posted by Turbedsti View Post
If you buy from them get EVERYTHING in wrighting they cant deny that!!!!
wrighting

wrighting

wrighting

Please take a remedial high school English class.
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Old 09-17-2011, 03:34 PM   #8
Borjaq
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Chapter/Region: MAIC
Location: 757
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04 STi
Blk

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Never had a problem with service department. They aren't the best, but no real complaints.

No experience with sales besides them trying to sell me then when I came back, they kinda shrugged me off. I really was contemplating trading in for a forester too.

Perry...
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Old 09-17-2011, 04:40 PM   #9
05SUBY2.5RS
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Let me tell you what happened to me there and why I hate them. LOL well I was going to buy a 2008 red wrx sedan from them back in 08 and everything was good to go until me salesman was like the girl that works here likes military guys the he asked me if I would F*** her fyi (IM Married) So I am like you know what you are very unprofessional told him to eat S*** and left the dealership. Def would never buy anything from them Perry Subaru is a great place to buy/ recieve service from but I just bought my 2011 outback from subaru of richmond (same place I bought my 08 spec.B) they r a great crew and give military 1% under invoice
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Old 09-17-2011, 05:20 PM   #10
Turbedsti
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Member#: 213753
Join Date: Jun 2009
Chapter/Region: MAIC
Location: Newport News VA.
Vehicle:
2004 WRX STI
Platinum silver metallic

Default

If I was offered a lay may not be as bad a review.Stay away from them, they will never touch my car again.And that story is only a part of the stuff i went through there.
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Old 09-17-2011, 05:27 PM   #11
suBAEru
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Chapter/Region: MAIC
Location: maryland
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2011 WRX
WRB

Default

I had a problem with Russel....in ellicott. I walked in trying to get a WRX and everyone left to go smoke.....
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Old 10-10-2012, 11:51 PM   #12
Abnormal
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Chapter/Region: MAIC
Location: zip22182
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Rocket Box! :D

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Quote:
Originally Posted by suBAEru View Post
I had a problem with Russel....in ellicott. I walked in trying to get a WRX and everyone left to go smoke.....
I hate to be that guy but I'm not sure many people would be cross shopping the VA Beach area with Ellicot City, Maryland.
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Old 09-17-2011, 06:46 PM   #13
SubieChik
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Chapter/Region: MAIC
Location: Hampton, VA
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'06 LGT SpecB,08STI
01RSTI,93 Toyota Soarer

Default

If you would have started a thread and asked about Casey before you would have had a ton of people tell you not to go there Sorry you found out the hard way.

Service - Perry
Parts - RK (Brad)
Sales - Pence or Annapolis
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Old 09-17-2011, 11:54 PM   #14
vajayhawkfan
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Chapter/Region: MAIC
Location: Yorktown, VA
Vehicle:
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SWP

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Perry is great, just bought a car from them. I hate Casey and had a bad experience with the people there too. Not even just Casey Subaru but Casey BMW as well. Worst dealerships in the area IMO.
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Old 09-18-2011, 03:33 AM   #15
victimofvictory
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Join Date: Mar 2011
Chapter/Region: MAIC
Location: Hampton, VA
Vehicle:
08 WRX
Satin White Pearl

Default

I think there is something wrong with a dealership that cannot advertise or list their prices and the sales guys don't know the prices?!!...looks like Perry FTW! Thanks for all the info every1!
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Old 09-18-2011, 08:41 AM   #16
lando
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Join Date: May 2007
Chapter/Region: MAIC
Location: HR. Gangsta
Vehicle:
2010 STI SE
WRB

Default

I had a good purchase experience from Perry :P They cut me a nice deal on my STI. The fact that Pence had the exact same car for sale for less then Perry advertised was a nice crowbar for negotiations. Got it cheaper then Pence was selling for
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Old 09-18-2011, 08:50 AM   #17
SubieChik
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Join Date: May 2007
Chapter/Region: MAIC
Location: Hampton, VA
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'06 LGT SpecB,08STI
01RSTI,93 Toyota Soarer

Default

I bought my car in '07 from Shannon at Perry and had a great experience. But back in '09 when we were looking to test drive a new WRX we had one of the salesman tell us "you know we don't usually let people take these out for joyrides". After he pissed me off with his crappy attitude we went down the street (the same day) and bought a brand new hatch from RK. RK was very nice but overall it was the worst buying experience of my life....lol. But thats a different story.
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Old 09-18-2011, 02:46 PM   #18
Turbedsti
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Member#: 213753
Join Date: Jun 2009
Chapter/Region: MAIC
Location: Newport News VA.
Vehicle:
2004 WRX STI
Platinum silver metallic

Default

I think its a casey thing,heard bad things about several of their dealerships.
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Old 09-18-2011, 11:10 PM   #19
ppayer38
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Join Date: Jan 2010
Chapter/Region: MAIC
Location: Smithfield, VA
Vehicle:
04 Self-tooned
STi

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If you guys have any problems with a Casey dealer let me know... I work for Casey BMW but the company tries to keep every dealer a great place for people even if they just come in with randum questions on the vehicle's

Ill let them know about this issue and see what happens cause I had planned to take my car there for its 100,000 mile service and to get check out for the little oil leak I have behind the intercooler but I think I may change my mind haha
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Old 09-18-2011, 11:40 PM   #20
victimofvictory
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Member#: 276584
Join Date: Mar 2011
Chapter/Region: MAIC
Location: Hampton, VA
Vehicle:
08 WRX
Satin White Pearl

Default

I have not had any problems with the service dept, those guys are cool. Strictly the sales side. However, if the sales side is clearly below par, it makes me nervous about what goes on behind the scenes.
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Old 09-20-2011, 03:14 PM   #21
Ntrpriz
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Join Date: Sep 2011
Chapter/Region: MAIC
Location: Peninsula
Vehicle:
2011 WRX STI
Dark Gray Metallic

Default

So let me take a minute to tell you my Casey exp. First of September I go to Casey Subaru and tell the salesmen that I was interested In getting a new Sti. At the time they had no wrx or sti on the lot. No problem I explained we just bought a 09 impreza from another dealer And that is what tipped me over to buying a new one. Here is where it all goes wrong.... The sales guy sits me down and comes back win a price of 41000 for a base line STI with no optional extras... I told him he was mistaken I did not want a limited I was only interest in the baseline hatch. He says that is the price.... As I was getting up to leave with my wife about to have a heart attack he explains that this is the price the shoot across the bow for "idiots and to clean out the non serious". I am fully aware of the price I should be paying as is anyone else " seriously" looking at this car.
Not done.
After we get to the real price of the car he asks me what color I want. I told him even if I have to wait I would prefer a white one. He said no problem if we have to we will order it. Now I know some of you are perking up ready to copy that and say ordering stopped in may/ June. Well I didn't know that then and Neither did CASEY.?? He calls me back on the week of the 12 th to tell me this after they took a 500 dp to order the car. He then says he has good news he has found another one NOT white but black and the dealer wants an extra 1000 for that one because of opp extras and I'm going to have to pay the diff plus shipping. HahahahahhA

To end this long story I went to PERRY Subaru that following sat. Had to get a dark gray one but paid less then msrp and was treated with the upmost respect. NEVER buy from CASEY. "I will fight you, and that is no lie. "
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Old 09-20-2011, 03:32 PM   #22
The Dapper Don
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Location: Newport News, VA, USA
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Satin White Pearl

Default

Casey pulled that same "our price is $6k more than msrp" tactic. So I went to RK and bought mine.
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Old 09-21-2011, 12:23 AM   #23
ppayer38
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STi

Default

I dont know if it will make a difference or not but I did go in to my store today and sat down with my GM and showed him thsi exact thread about CASEY Subaru and he was not very happy with it as all our dealers with the Casey name should treat everyone the same no matter what they come in looking to buy... Even if you just wanna talk about the car and find info out on it they shouldnt have a problem with that.

He said he will be mentioning that to Art Casey(he likes to stop by the BMW store often) and see if he can get this issue resolved! He did also want me to tell you he does appologize for any problems that were had while you were visiting the dealership
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Old 09-21-2011, 12:45 PM   #24
Ntrpriz
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2011 WRX STI
Dark Gray Metallic

Default

Quote:
Originally Posted by ppayer38 View Post
I dont know if it will make a difference or not but I did go in to my store today and sat down with my GM and showed him thsi exact thread about CASEY Subaru and he was not very happy with it as all our dealers with the Casey name should treat everyone the same no matter what they come in looking to buy... Even if you just wanna talk about the car and find info out on it they shouldnt have a problem with that.

He said he will be mentioning that to Art Casey(he likes to stop by the BMW store often) and see if he can get this issue resolved! He did also want me to tell you he does appologize for any problems that were had while you were visiting the dealership
Let me know if you here anything else on this! Spoke to SOA yesterday night about the situation i was placed in and was confirmed that all dealers were aware that no orders could be made after July... sounds to me like he wanted my money to bait/switch me to another car. And tried to make up the price to get the car here because the other dealer was not willing to give up the car for that price. esp because CASEY did not have one to trade them. SOA did not give me any inclination that anything would be done on there end but we will see. Anyway Really happy with Perry (so far)

Last edited by Ntrpriz; 09-21-2011 at 12:54 PM.
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Old 10-09-2012, 01:22 PM   #25
jcrook
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Default Dealerships

Has anyone here had an experience with any of the subaru dealerships in hampton roads? I am trying to find a dealership to go to because i am interested in a wrx. I am new to the subie world but very interested. All the reviews i have read have been old so just wondering if anyone knew of a solid subaru dealership in the area.

Thanks
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