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Old 09-05-2012, 04:15 PM   #1
subeman90
Scooby Specialist
 
Member#: 65681
Join Date: Jul 2004
Chapter/Region: MAIC
Location: Akron PA
Vehicle:
13 XV Limited
gray

Default guess who is getting new HG"s?

took the Baja to the dealer for an annual state inspection, alignment, and some minor stuff and got the call...."your HG's are bad...really bad" kind of a bummer at 74k. Well I told them forget it unless Subaru wanted to help me out with this a little. Long story short a few calls back and forth with the dealer and Subaru and they are going to pay for it all but $500. I can live with that. I told them to put on a new timing belt and do the front seals too while they are in there and hopefully it should be good to go.

More details when I get it back tomorrow
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Old 09-06-2012, 04:19 PM   #2
hocrest
Scooby Newbie
 
Member#: 40687
Join Date: Jul 2003
Location: PA
Default

That sucks. At least they're helping you out a bit.
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Old 09-06-2012, 09:22 PM   #3
subeman90
Scooby Specialist
 
Member#: 65681
Join Date: Jul 2004
Chapter/Region: MAIC
Location: Akron PA
Vehicle:
13 XV Limited
gray

Default

well my cruck made it back home and Subaru did what they said they would do.
Here is what all I got:
Inspection/Emissions
rotate tires and balance
alignment
Full HG job
New t-belt
Crank seals
Oil change (synthetic so I had to pay for some of this)

out the door: $910.xx

Basically subaru wanted me to pay $500 as a deductable. I gladly paid it but had the dealer do some of the other stuff while they were in there like the t-belt etc. I asked them to do the cam and crank seal but they forgot to do the crank seal. Oh well...in my head I just skipped my 105k service so as much as this sucked I really feel that I am going to come out ahead on this.

Lesson learned: I got the coolant flush done every 30k like they say you should and I got it done at the dealer. There is no way they can get out of standing behind a product when you do what is asked of the manufacture. They said I didn't service it regulary. I said I have an inch thick file do you want the recepts. They declined. KEEP YOUR RECORDS OF SERVICE EVEN IF YOU WORK ON YOUR OWN STUFF.

I really feel like I won a small battle. In the end though it is Subaru who will win... because they kept me as a customer and as a customer I will spend more money on their products now.
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Old 09-08-2012, 04:00 PM   #4
slagman
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Member#: 214691
Join Date: Jun 2009
Chapter/Region: Tri-State
Vehicle:
2005 Baja Turbo
Blue

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I love Subaru but man their dealerships really suck sometimes.
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