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Old 09-05-2002, 03:48 PM   #1
North Ursalia
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Oct 1940 - Feb 2008

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92 5MT SVX

Default Trouble/Warranty Denial Report Thread: Drivetrain (Engine, Tranny, Diff, Etc.)

I had a discussion with Nick a few weeks back, and in an effort to consolidate the troubles people are having with their cars, which will in turn make the issues more apparent and/or harder to ignore (not to mention making this forum neater ) we decided to make sticky threads where people can report their troubles and/or denied warranty stories by problem area, much akin to my http://www.deniedmywarranty.org website, only with a much larger audience. SOA knows about I-Club.com and Deniedmywarranty.org, but the lack of coordination of trouble reports here on I-club (of course it's going to happen... a 'net forum is a stream-of-consciousness kind of thing) and the lack of the sheer number of them on the Deniedmywarranty.org site makes the actual impact far less than what it could be. We decided to utilize these stickied threads to organize and emphasize what is going wrong. I want to emphasize that these threads are not solely for Impreza WRX owners, nor just Impreza owners. We want to hear from everyone in these threads who is having issues. You can use these stickied threads to report warranty denials or simply to say that something's broken that you didn't submit for warranty repair. To keep these threads neat, there will be a standard format used, as found below (I will place an example reply below this post):



Name:

Make:

Mileage:

Time Out Of Use:

Problem And Likely Cause:

Modifications:

Submitted For Warranty Work (Yes/No):

Reason Given For Denial:

Your Story:



Replies deviating from this format will be deleted, no questions asked... sorry, but this has to remain neat and easy to read to be effective. In addition, please do not use this as a chance to bitch about a dealership or SOA- keep it professional and to-the-point, and this will help us all out in the long run .


Brian
http://www.northursalia.com
http://www.imprezamods.com
http://www.scoobymods.com
http://www.deniedmywarranty.org

Last edited by North Ursalia; 09-05-2002 at 03:54 PM.
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Old 09-05-2002, 03:49 PM   #2
North Ursalia
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92 5MT SVX

Default

Name: Ramana Lagemann

Make: 2002 Impreza WRX

Mileage: 100's of stage miles

Time Out Of Use: 1 week

Problem And Likely Cause: Broke right rear suspension hitting a rock

Modifications: Mods that could have contributed to the issue (ie: my turbo blew and I have aftermarket boost control). Please be honest- it helps nobody to say "it just happened."

Submitted For Warranty Work (Yes/No): Yes

Reason Given For Denial: Fill in only if above was "yes" and you were denied warranty coverage

Your Story: I'm a driver for Rally Team USA... it goes without saying
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Old 09-15-2005, 02:03 PM   #3
kujo79
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Name: Joe Khoury

Make: 2004 Impreza WRX STi

Mileage: 27000

Time Out Of Use: Almost 2 months

Problem And Likely Cause: Originally synchro problem 4 & 5th Gear, after changing tranny car now clanks from center diff and very "nudgy" on acc.

Modifications: Blitz BOV

Submitted For Warranty Work (Yes/No): Yes

Reason Given For Denial: Fill in only if above was "yes" and you were denied warranty coverage

Your Story: Car goes in for simple synchro work, comes out with new tranny that makes strange sounds as well as not being smooth when i accelerate. Dealer says it needs a new Diff controller...no clue who to believe anymore.
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Old 07-06-2007, 02:37 PM   #4
woody06967
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Name: B Wood

Make: 2004 WRX

Mileage: 73246

Time Out Of Use: 19 Days

Problem And Likely Cause: Spun Rod Bearing

Submitted For Warranty Work (Yes/No): Yes

Warranty Work Approved (Yes/No): Yes

Reason Given For Denial: None

Modifications: Prodrive Springs, Whiteline Swaybars, Helix Catted Downpipe, Borla Hush, Cobb Accessport, Enkei Rp01 18s, Kartboy SS, Performance Gauge Pack.

Your Story:

Spun a rod bearing going 45 with cruise control on, ~90 degrees outside. Mobil 1 5W-30 / Mobil 1 M1-108 filter, similar mileage to other people who have encountered the same problem.

I have SAS Classic until 80000 miles.

Subaru Master Tech at Van Bortel Subaru of Victor, NY told me the synthetic more than likely extended the time for the bearing to fail; it would have gone much sooner with dino oil.

SoA regional rep is inspecting the car to determine whether the warranty covers it. SoA will read his report and respond within 1-4 business days. SAS Classic is designed specifically for catastrophic mechanical failures like this.

I was required to provide a maintenance history and documentation to support it. Dealer has yet to give me a decision on if it will be a warranty repair or not (no reason it should have taken this long to determine) and has not offered a loaner in the meanwhile.

It's looking like the car will be sitting at the dealer for at least a couple more weeks.

*********
UPDATE: My SAS Classic warranty coverage is going to cover 100% of the repairs minus my $100 deductible. Rental car, 2.0 Shortblock, Oil Pump, Gaskets, Belts, Labor, etc. all included.

Last edited by woody06967; 07-13-2007 at 04:10 PM.
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Old 09-06-2002, 02:37 PM   #5
KnightWRXRider
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Default

.....

Last edited by KnightWRXRider; 06-08-2008 at 10:05 AM. Reason: Delete me
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Old 09-09-2002, 02:46 AM   #6
Bimmer
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Ben Marschke

2002 Impreza 2.5 TS

11,800 miles

Never actually out of use

Clutch shudder

No driveline modifications

Not submitted for warranty work (yet)

My story... clutch shudders just like everybody else's, about every cold start, trying to pull out of the garage and over the speed bumps to get out of my apartment complex... What a fly in the ointment.
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Old 09-10-2002, 06:40 AM   #7
Wheels
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Name: Lee Kay

Make: 2002 Impreza WRX

Mileage: 3000,7000,11,000

Time Out Of Use: 3 days and 4 dealerships

Problem And Likely Cause: Rattle sound when engine braking down a slope (bad springs on clutch plate)

Modifications: Boost Gauge

Submitted For Warranty Work (Yes/No): Yes

Reason Given For Denial: First denied for car mods, Later SOA advised me to look for another dealership. 4 later and 6 trips it finaly got repaired.

Your Story: SOA policy sucks. Never have I been allowed to speak to the rep but at least it was finaly fixed.

Last edited by Wheels; 09-13-2002 at 04:32 PM.
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Old 09-02-2005, 07:45 PM   #8
blokespeed
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Name: A Lewis

Make: 2002 Impreza WRX

Mileage: 40,500

Time Out Of Use: 3 days

Problem And Likely Cause: Center diff caused front diff to lock when turning when car is hot.

Modifications: Boost Gauge

Submitted For Warranty Work (Yes/No): Yes (covered)
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Old 09-02-2005, 08:26 PM   #9
sajohnson
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Quote:
Originally Posted by blokespeed
Name: A Lewis

Make: 2002 Impreza WRX

Mileage: 40,500

Time Out Of Use: 3 days

Problem And Likely Cause: Center diff caused front diff to lock when turning when car is hot.

Modifications: Boost Gauge

Submitted For Warranty Work (Yes/No): Yes (covered)

Blokespeed:

How did the center diff cause the front diff to lock?
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Old 09-13-2002, 01:18 PM   #10
newscooby
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Name: Michael Wong

Make: 2002 WRX wagon

Mileage: approximately 41,000

Time Out Of Use: never

Problem And Likely Cause: clutch shudder (sound familiar)

Modifications: driveline related, none. I do have aftermarket wheels and tires. Edit: I did put Redline Oil in the both the tranny and rear dif. I used 75W90NS for the tranny and 75W90 in the rear dif. I don't see why using Redline Oil would cause Subaru to deny my warrantee if this ever got fixed. We'll see...

Submitted For Warranty Work (Yes/No): Not yet, I wanted to get my name in the list in case Subaru realizes they screwed up and decide to replace the clutches

Reason Given For Denial: None, yet

Your Story: Same as everyone else. My clutch shudders when I first start out. Once it's warm, it's fine. Doesn't matter if the weather is hot or cold. This only USED to do it when it was cold out. Now, it does it all the time. Hey Subaru, just admit it. You specced a less than ideal clutch. Replace it under warrantee and keep your customers. This is my first Subaru and maybe my last if this attitude keeps up.

edit: forgot I used Redline Oil

Last edited by newscooby; 09-13-2002 at 01:49 PM.
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Old 10-06-2008, 11:57 PM   #11
livermoresubaru
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Default non subaru fluid

Hello,
I am a Service manager for a Subaru Dealership. I just had a client come in with and grinding noise from rear differential. He has a 2006 Impreza STI. The shop he took it to put redline 75w90NS fluid in rear. It tore the rear limited slip clutches up. he had to pay to have a rear differential installed. He center diff is making noise as well. Only use Subaru fluids. Once you are out of Warranty, do anything you want. But there is no other fluid for Limited slip in rear differential that Subaru recommends or your vehicle claim is denied. FYI
Quote:
Originally Posted by newscooby View Post
Name: Michael Wong

Make: 2002 WRX wagon

Mileage: approximately 41,000

Time Out Of Use: never

Problem And Likely Cause: clutch shudder (sound familiar)

Modifications: driveline related, none. I do have aftermarket wheels and tires. Edit: I did put Redline Oil in the both the tranny and rear dif. I used 75W90NS for the tranny and 75W90 in the rear dif. I don't see why using Redline Oil would cause Subaru to deny my warrantee if this ever got fixed. We'll see...

Submitted For Warranty Work (Yes/No): Not yet, I wanted to get my name in the list in case Subaru realizes they screwed up and decide to replace the clutches

Reason Given For Denial: None, yet

Your Story: Same as everyone else. My clutch shudders when I first start out. Once it's warm, it's fine. Doesn't matter if the weather is hot or cold. This only USED to do it when it was cold out. Now, it does it all the time. Hey Subaru, just admit it. You specced a less than ideal clutch. Replace it under warrantee and keep your customers. This is my first Subaru and maybe my last if this attitude keeps up.

edit: forgot I used Redline Oil
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Old 10-07-2008, 12:10 PM   #12
Austttt
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No thats just the thing it doesn't have any idenification of what the car it is. It's just track number, I don't know if they are gonna fix it though. What would be the best way to convice them?
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Old 10-07-2008, 02:49 PM   #13
sajohnson
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Quote:
Originally Posted by Austttt View Post
No thats just the thing it doesn't have any idenification of what the car it is. It's just track number, I don't know if they are gonna fix it though. What would be the best way to convice them?
If there's nothing to identify the car, then that's obviously a weak reason to deny coverage. You could have an attorney write them a nasty-gram threatening to take them to court and/or you could go ahead and file in small claims court.

If you end up in court, SOA would have to be prepared to prove that the damage was due to abuse. They can't just refuse to honor their warranty without cause -- it is a legally binding document.

IMO, if SOA loses in court they should have to pay all your expenses -- legal fees, transportation, food, lost wages, etc. Whether that will happen or not is a question for your lawyer.

[Side note: If you know that you are responsible for the damage you should just suck it up and pay for the repair. If you truly believe that it was due to a mfr defect then by all means fight them]
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Old 10-07-2008, 09:18 PM   #14
Austttt
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Quote:
Originally Posted by sajohnson View Post
If there's nothing to identify the car, then that's obviously a weak reason to deny coverage. You could have an attorney write them a nasty-gram threatening to take them to court and/or you could go ahead and file in small claims court.

If you end up in court, SOA would have to be prepared to prove that the damage was due to abuse. They can't just refuse to honor their warranty without cause -- it is a legally binding document.

IMO, if SOA loses in court they should have to pay all your expenses -- legal fees, transportation, food, lost wages, etc. Whether that will happen or not is a question for your lawyer.

[Side note: If you know that you are responsible for the damage you should just suck it up and pay for the repair. If you truly believe that it was due to a mfr defect then by all means fight them]
Thanks for the info. I was thinking about it and I just decided to suck it up and pay for the full blown first gear.($2700) I didn't mention that it was from a clutch dump but at such a low rpm only 3k. But hey you learn from your mistakes. Anyway I think that it is very stupid that they provide the wrx with a 2.5i trannsmission rather then a stronger one like the Sti's or even a better constructed 5spd. It doesn't make sence to put the same trannsmission in one car with only 166 lb-ft of torque and into a more powerful car like the wrx with 226 lb-ft torque and expect it to hold up. I love my car and all but they really need to fix up these trannsmission they were built with great power. Why can't they support it?
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Old 10-07-2008, 02:57 PM   #15
sajohnson
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Quote:
Originally Posted by livermoresubaru View Post
Hello,
I am a Service manager for a Subaru Dealership. I just had a client come in with and grinding noise from rear differential. He has a 2006 Impreza STI. The shop he took it to put redline 75w90NS fluid in rear. It tore the rear limited slip clutches up. he had to pay to have a rear differential installed. He center diff is making noise as well. Only use Subaru fluids. Once you are out of Warranty, do anything you want. But there is no other fluid for Limited slip in rear differential that Subaru recommends or your vehicle claim is denied. FYI
Thanks for the tip.

Of course, the post you quoted was from a person who owns a 2002 WRX which uses VCUs (not clutches) and the problem he was concerned about was clutch judder, which is completely unrelated to which gear oil is used.

Still, for those who do have cars with diffs that use clutches to limit slip, sticking with the SOA recommended lubricants (or equivalent) is a good idea.
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Old 02-23-2009, 08:33 PM   #16
wrx_limited
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Quote:
Originally Posted by livermoresubaru View Post
Hello,
I am a Service manager for a Subaru Dealership. I just had a client come in with and grinding noise from rear differential. He has a 2006 Impreza STI. The shop he took it to put redline 75w90NS fluid in rear. It tore the rear limited slip clutches up. he had to pay to have a rear differential installed. He center diff is making noise as well. Only use Subaru fluids. Once you are out of Warranty, do anything you want. But there is no other fluid for Limited slip in rear differential that Subaru recommends or your vehicle claim is denied. FYI
Claim is wrongfully denied. Any gear oil that meets API GL5 SAE90 specs with a limited slip additive is approved for this particular rear end you are referring to. Therefore a GL5 75W90 synthetic, GL5 80W90, GL5 SAE90, GL5 85W140, or even GL5 75W140 synthetic can be used so long as it also has a limited slip additive in the gear oil. Not to say I would feel comfortable using all of these different gear oils but their use alone is not grounds for a warranty denial based on improper fluid application. Nowhere does SOA state that an API GL5 SAE90 synthetic gear oil is not recommended in a MY06 WRX STI rear differential.

Multi-viscosity lubricants are not mutually exclusive. If a SAE90 gear oil is the OEM recommendation then any multi-viscosity brand of gear oil that is API GL5 certified covering the SAE90 viscosity can be used and such use is not legal grounds for denial of a warranty claim. If a "dealer only fluid" of any type is required by the manufacturer then the manufacturer must state this in the service manual, a TSB, or put an identification tag near the drain and refill plugs on the rear end.

A MY06 WRX STI recommends API GL5 SAE90 gear oil with limited slip additive, nothing more is specified as you can read from SOA below, for the rear differential according to all TSB's regarding this vehicle. It is illegal and immoral for dealerships to trick consumers into thinking they must use dealer only fluids, sometimes this is the case on some vehicles, but it's not very common. For example, almost all late model Nissans are required to use some form of Nissan Matic J or K, dealer only, transmission fluid in all of their automatic transmissions. It is in the owner's manual as well as on the dipstick. There is also a new one out now for Nissan's CVT transmission at about $18/quart! It is also wrong to inform consumers all preventative maintenance must be performed by the dealership to not void one's warranty.

Quote from SOA regarding rear diff oil in 2006 WRX STI:

Originally Posted by Deuce Cam;1861491
Well I finally got a response from SOA for your question. It seems you were on the right track. Subaru uses the GO extra S for the torsen rear diff on the 07's, not the mechanical rear lsd oil used on previous years.

Here's a copy of the email trail:

Hello Richard:

Thank you for your patience. I researched this in our Technical Service Manuals. No, the LSD gear oil used in your 2006 WRX STI is not used in the 2007 WRX STI.In the Technical Service Manual for your 2006 WRX STI Sedan, it states:

Mechanical LSD oil MUST be used for STI model. Recommended oil - Gear oil LSD (Subaru part # K0305Y0900), GL-5 (90) or equivalent.

In the Technical Service Manual for the 2007 WRX STI Sedan, it states:

Recommended gear oil: GL-5 (75W-90) or equivalent.


For the 2007 WRX STI, the Subaru Extra Gear Oil (75W-90) was used at the factory for the rear differential and manual transmission.

I tell you what Richard, I sure do like the 2008 Technical Service Manuals as there are separate ones for the Impreza/WRX and WRX STI. Makes reviewing the information so much easier as it is specific to the unique WRX STI.

Sorry again about the delay. Have a great day!

Sincerely,

John
Subaru of America


From: John
Sent: Tuesday, May 06, 2008 3:48 PM
To: 'Richard'
Subject: RE: 00-General Inquiries (E-mail #)



Federal Trade Commisions Magnuson-Moss Warranty Act (1982) regarding these bogus dealer claims of non in-house dealership maintenace and the non-use of OEM filters, etc. voiding warranties.

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Old 09-13-2002, 11:06 PM   #17
MattSEG
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Name: Matthew Gassner

Make: 2002 Subaru Impreza WRX (1st allocation)

Mileage: 1.12k (rear diff)
2.18k (tranny)
3.29k (centre diff)
4. also 14k and 27k Turbo oil line

Time Out Of Use: Approxamately 2.5 months total between causes 1-4

Problem And Likely Cause:
1.Rear diff- Car was doglegged, hit, in the rear wheel causing problems to ensue.
2. All teeth shaved from second gear, likely cause was a weak gear.
3. Center diff died, it had slipped (?) months before (march) while in New Orleans, diagnosed as clutch problem, but I still believe it to be the diff which is in the process of being replaced. No idea as to the cause, car is not powerslid(ed?) nor does it undergo any car dif abuse.
4. Oil squirting wildly out of area near turbo, diagnosed as crack in turbo oil line, both times. Could be lack of heat sheilding, as that was removed during up-pipe mod.

Modifications:
Up to 1... bpm up-pipe, mbc at 15psi, intake.
up to 2....above plus turbo back exhaust, changed mbc to blitz ebc, and vishnu UD pulley
up to 3 and current...addition of unichip as well as the Chalak synchro gearset.

Submitted For Warranty Work (Yes/No):
All submitted,
1. Accepted
2. Denied
3. 1/2 accepted, made me pay for clutch labor (origional thought to be the cause of the issue), then accepted on replacement of diff.
4. Accepted

Reason Given For Denial:
Driver abuse.

Your Story:
Yes the car has been launched on the stock box, maybe 7 times realistically. Though it was 2nd not first that went. I never banged gears, and had one mis-shift about 5k miles before the tranny died. So I think that the 2k in parts, and 1k in labor was unjust, and I think it to be SOA's responsibility. That said, I've mostly learned to live with it, though I do think there is a serious problem with 2nd gear.

__________________________________________________ __________
Appended: At about 6 thousand miles my powersteering pump died, that was accepted in the warrenty, no problems. I'm quite sure that was my fault, I was waiting to turn for about 5 minutes with my steering cocked full to one side, I was not aware I needed to back it off a bit.
__________________________________________________ __________


apologies for being so long winded
-Matt

Last edited by MattSEG; 09-14-2002 at 05:37 PM.
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Old 09-16-2002, 11:58 PM   #18
NJ WRX 63
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WHITE

Thumbs down

Name: Nick Sciarrillo

Make: 2002 WRX (Baught March 2001)

Mileage: 16000

Time Out Of Use: 1 month

Problem And Likely Cause: (1) Window regulators broken. The cause of that was because I wanted some fresh air. They fixed it now the windows squeak all the time. (2) Seats lost lumbar support and ripped. The cause of that is because I drive the car. (3) stearing wheel cocked to the right when driving straight. They told me not to worry about it. Maybe thats why my tires are bald already. (4) POS clutch and trans., shutter, no reverse, deceleration and acceleration noise while clutch engaged, continuous "crunch" going into first at all speeds. (5) 2 signed contracts, 1 fired sales person, 7 dealers who cant fix any problems, president of distribution for the northeast doesnt like to return phone calls nor does service rep....and a partridge in a pear tree

Modifications: NONE

Submitted For Warranty Work (Yes/No): Monday

Reason Given For Denial:

Your Story: Enacting the Lemon Law
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Old 09-25-2002, 10:54 PM   #19
TampaWRX
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Name: Erik Frechette

Make: MY02 WRX

Mileage: ~7100 miles

Time Out Of Use:

Problem And Likely Cause: Clutch shudder, grind when shifting from third to fourth. Defective clutch and bad synchros

Modifications: None

Submitted For Warranty Work (Yes/No): No

Reason Given For Denial:

Your Story: Had the car since November and have never launched it aggressively. Never been to the drag strip and never street raced. Running the factory short shifter. Will likely end up replacing with aftermarket parts, but would like Subaru to own up to a seemingly obvious problem in build quality.
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Old 10-02-2002, 11:25 PM   #20
ruralmed
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Angry SOA denied warranty on another WRX 5-speed

Name: Ruralmed

Make: 2002 WRX, 5-speed

Mileage: 26,000

Time Out Of Use: So far 12 days, looks like 5 months

Problem And Likely Cause: Weak gears on input & main shaft for 1st/2nd gear.

Modifications: 18" Centerline RPM wheels, 225/40 FZ4 Proxes, King sport springs, Blitz Nurspec exhaust, Injen Race Division CAI, TurboXS bov, Morette headlights, Blitz body kit, Z-sports wing risers, STI short-shifter with titanium knob, factory boost guage, custom grill, limo-tint windows.

Submitted For Warranty Work (Yes/No): Yes, 473.00 just to inspect for cause of failure.

Reason Given For Denial: Abuse, nonspecific.

Your Story: Transmission failure while accelerating in 1st gear. Car slipped out of 1st, and began making horrible grinding noises. I pressed in clutch and upshifted to 2nd and received more grinding noises. Coasted to stop and car became stuck in 2nd. Able to release from 2nd by rocking back, but 1st gear was destroyed. I drive the car like a sports car but am not abusive. I have had several other performance vehicles before including a Honda Accord, Pontiac TransAm, and Kawasaki Ninja. This is my first catastrophic drivetrain failure. I am very dissapointed with my WRX. I would sell it and go back to the big H, but I already have to much into the car. It's a shame Subaru gets the free advertising when I take my rex to shows, when it's aggresive exterior hides a glass jaw.

I would like to seek legal action against SOA, email me if you would too.
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Old 07-15-2005, 08:55 PM   #21
rjrmoore
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Exclamation Power Steering Leak & Engine Fire

Name: Robert

Make: '02 WRX

Mileage: 48k

Time Out Of Use: A month

Problem And Likely Cause: Power steering line leaked and an engine fire ensued

Modifications: Exhaust, top mount intercooler, suspension

Submitted For Warranty Work (Yes/No): Yes

Reason Given For Denial: SOA says that the exhaust mod caused the power steering lines to leak and that caused the engine fire

Your Story: My '02 WRX has a modified exhaust that was added at the Subaru Dealership. A month ago, my wife and daughter were driving the WRX and the steering became almost impossible. The engine "caught on fire," with smoke billowing into the cabin and blue flames churning under the engine. They managed to pull-over & an RV was behind them, pulled over, and the folks helped put-out the fire w/ an extinguisher. At Valley Subaru, the Master Technician, THE ONLY ONE IN SOUTHERN CALIFORNIA, determined that the power steering hose clamps/fixtures loosened, which caused the leakage, and this in turn caused the fire.

However, Budack, the District 7 rep, looked at the car and "determined" that modifications "caused" the power steering lines to leak, which caused the fire. The Master Tech, Darryl, said the fixtures have been a notable problem, that Subaru has voided warranties instead of fixing it or having a recall. Long story short, Subaru hired "their" fire inspector to look at the car, now sitting at Valley Subaru for a month, and I just heard that he will report that the "modified exhaust caused the power steering line to leak and that caused the fire."

How could or would a modified exhaust, where there is LESS heat via less catalytic converter OR IN ANY OTHER WAY, cause a leak in the power steering line??????? HAS ANYONE EXPERIENCED POWER STEERING LINE LEAKAGE / FIRES? Were they due to "EXHAUST MODS" RELATED TO POWER STEERING LEAKAGES???

Subaru advertises the WRX roaring around turns in dirt at high speeds & you all remember the Armstrong adds, w/ the WRX flying around corners and straight aways. Subaru says they're not responsible for what Subaru dealerships do to their cars, regardless of Subaru STi parts being sold by Subaru to the Dealerships to add to their cars, etc. MY WIFE AND DAUGHTER COULD HAVE BEEN HURT BADLY BY THIS. But Subaru of America just wants to blow us off.

Look at how the WRX is advertised on TV and in magazines. Look at the Subaru and dealership sites. Anyone see anything to indicate that you should drive this car gently? Or that Subaru isn't "implicitly" interested in you modifying it?

Mine was being driven regularly by my wife, with my daughter in the car when the fire occurred.
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Old 07-17-2005, 11:08 AM   #22
Jon [in CT]
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Quote:
Originally Posted by rjrmoore
Name: Robert

Make: '02 WRX

Mileage: 48k

Time Out Of Use: A month

Problem And Likely Cause: Power steering line leaked and an engine fire ensued

Modifications: Exhaust, top mount intercooler, suspension

Submitted For Warranty Work (Yes/No): Yes

Reason Given For Denial: SOA says that the exhaust mod caused the power steering lines to leak and that caused the engine fire.
The power steering system isn't considered part of the drivetrain or powertrain. That means this post in in the wrong thread and the power steering system is out of warranty, given the 48,000 miles on the odometer.

It's not uncommon to read in the NASIOC forums about damage to power steering lines in the vicinity of the exhaust downpipe caused by excessive heat after an aftermarket downpipe without heat shields has been installed. NHTSA has received zero complaints about power steering fluid leaks for the 2002 WRX. SOA has not issued any technical service bulletins regarding power steering system leaks for the 2002 WRX.

I'm sure SOA investigates any failure brought to its attention that results in a fire, even when the vehicle is out of warranty.
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Old 07-17-2005, 02:09 PM   #23
rjrmoore
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Quote:
Originally Posted by Jon [in CT]
The power steering system isn't considered part of the drivetrain or powertrain. That means this post in in the wrong thread and the power steering system is out of warranty, given the 48,000 miles on the odometer.

It's not uncommon to read in the NASIOC forums about damage to power steering lines in the vicinity of the exhaust downpipe caused by excessive heat after an aftermarket downpipe without heat shields has been installed. NHTSA has received zero complaints about power steering fluid leaks for the 2002 WRX. SOA has not issued any technical service bulletins regarding power steering system leaks for the 2002 WRX.

I'm sure SOA investigates any failure brought to its attention that results in a fire, even when the vehicle is out of warranty.
Okay, then which warranty issue thread should I add mine too?

I have the Gold Plus extended warranty, so the odometer issue you note doesn't apply. I have seen on the NASIOC archives, and in replies to what I've posted stating that the PS line leaks are a problem. I'll forward these to NHTSA for their awareness. Thanks.

I'll also be forwarding to SOA. I have been discussing my situation with one of the SOA VPs. Other than making every effort to stall a timely response and counter the claim, the SOA has indicated no interest in investigating this from a consumer protection perspective that I've been told about.
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Old 07-17-2005, 08:12 PM   #24
Jon [in CT]
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If you really want to make a wave, read my post at http://forums.nasioc.com/forums/show...72&postcount=4. Of course, given that NHTSA's ODI has never received any complaints about a power steering leak (except, perhaps, your's), I wouldn't hold my breath.

EDIT: However, I'd stress to ODI that it should not close its investigation without hearing from Subaru of America about its knowledge of any power steering fluid leaks for the 2002MY WRX. I bet SOA's fixed a "few" under warranty.

Last edited by Jon [in CT]; 07-17-2005 at 08:34 PM.
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Old 10-04-2002, 08:25 PM   #25
Sandkicker
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#1 (of 2)

Name: Scott Taylor

Make: 2002 Impreza WRX

Mileage: 18k

Time Out Of Use: 1 day

Problem And Likely Cause: Clutch slipping/going out - cause? me slipping clutch? crappy clutch?

Modifications: prodrive springs... very unrelated

Submitted For Warranty Work (Yes/No): Yes

Your Story: clutch started slipping ~13-14k miles... wasn't quite sure until about 16k miles when i drove a friends fairly new WRX. Yeah i drive a little fast, but never race. Less than a handful of fast launches (no clutch drops), once or twice smelled the clutch. They covered it under warranty.

----------------
#2

Mileage: 38k

Time Out Of Use: none yet

Problem And Likely Cause: Need tranny overhaul - can't get into 1st gear unless completely stopped. I blame faulty parts. i don't drive like a complete idiot. Never have had any tranny problems before on any previous cars (civic, mirage)

Modifications: prodrive springs

Submitted For Warranty Work (Yes/No): Yes

Your Story: Can't shift into 1st gear unless stopped. If i'm rolling at all it'll grind so i don't attempt. I never grind gears. Got the clutch adjusted at my 30k service, and started to notice some grinding into 1st occasionally soon thereafter. Took it in for an oil change today and told the dealer my problem. They said i'll need a tranny overhaul, but to take it to the dealer i purchased it from. We'll see what they say.

Edit/Update (10/16/02): Had it checked out by another dealer today, they said 1st & 2nd need to be replaced (I think just the synchros or sleeves(?)) They are ordering parts and I'm taking it in next Wed. for replacement. They said it would be covered under warranty. This makes me feel good... as long as a rebuild tranny isn't going to be crappier than the first one... we'll see.

Last edited by Sandkicker; 10-17-2002 at 12:47 AM.
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