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Old 09-11-2012, 07:59 PM   #1
kenny doggins
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Default complimentary 1st oil / warranty joke

Just got a 2012 impreza a couple months back. Was planning on servicing it myself. Isn't that why they put the oil filter right there on top? ha

Dealer offers free first oil/service at 3,250 miles. That's fast approaching so I called them up to arrange a pick-up for the oil and filter. They won't do it though, said I have to bring it in for service. They also said if I service my own car it voids the warranty.

I'm not leasing the thing either.

WTF?!
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Old 09-11-2012, 08:55 PM   #2
Zeeper
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Servicing your car yourself does not void the Subaru factory warranty.

My dealer offers an extended warranty if I service my car there (along with free car washes). However they require 5,000 mile interval oil changes, and their synthetic oil change service is about $80 including the various add ons they do.

I am servicing it myself, and forgoing their extra limited lifetime power train warranty.

I think you misunderstood what they said, or they were purposely vague, but they cannot require you service your car at the dealer to maintain your warranty unless they are going to do it for free (Magnuson-Moss Warranty Act).
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Old 09-12-2012, 06:54 PM   #3
kenny doggins
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Yes they were being purposefully inaccurate is what they were being. I got a good competitive price on the vehicle, and good finance service as well. However I will go back there for nothing else ever haha.

Wrote customer service and got a pretty quick sensible, readable response today by a seemingly decent person:

--------------------------------

Dear Mr. Newman:

Thank you for your email received by Subaru of America, Inc. We appreciate you taking the time to contact us.

We welcome your interest in information regarding the maintenance for your Subaru. On page 31 of the Warranty and Maintenance booklet we provide recommendations by time or miles. We recommend that your Subaru be serviced at these intervals. We also provide a section for you to keep track of your services.

We are not in the business to void warranty coverage, if there is a true manufacturing defect. Ultimately, the decision on where to service is up to the Owner of the vehicle. We recommend that you keep good service records in case they are needed for a future warranty question. Unless the service quality or lack of service is in question as a cause of failure, warranty will be honored.

If you have any future comments or questions, please contact us again.

Sincerely,

Lana Downs
Subaru of America, Inc.
Customer/Dealer Services Department
1-800-SUBARU3 (1-800-782-2783)

-----------------------------------

So yeah, I buy my oil, filter, and washer from a dealer, keep the receipts and that's just how I roll with it.

Cheers.
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Old 09-21-2012, 05:25 AM   #4
pkL
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So keeping a copy of the receipts for oil and oil filter purchases is sufficient as far as the dealership is concerned?
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Old 09-21-2012, 06:46 AM   #5
Zeeper
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It is not for the dealership, it is to show to Subaru of America if they try to deny any valid warranty claim based upon your failure to maintain your car properly.

But the answer is yes, you can do your own changes, and save your receipts because that is your "proof" if you need to present it (and it is sufficient proof).
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Old 09-25-2012, 03:58 AM   #6
pkL
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Quote:
Originally Posted by Zeeper View Post
It is not for the dealership, it is to show to Subaru of America if they try to deny any valid warranty claim based upon your failure to maintain your car properly.

But the answer is yes, you can do your own changes, and save your receipts because that is your "proof" if you need to present it (and it is sufficient proof).
Okay time to dig out my old receipts and file them away.
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Old 09-21-2012, 08:58 AM   #7
79letour
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What Zeeper said ^


I wonder if you just do the oil- will they still do the tire rotation etc?
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Old 09-21-2012, 12:06 PM   #8
kenny doggins
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Quote:
Originally Posted by 79letour View Post
What Zeeper said ^


I wonder if you just do the oil- will they still do the tire rotation etc?
I'm not sure about that, it's not going to be serviced by a dealer though. Not now, not ever
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Old 09-21-2012, 11:56 AM   #9
foghelmut
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3250 miles? I'm at 5000 miles now, logged on MySubaru.com. The salesman told me the dealer would contact me about setting up my oil change. The website is saying a 3750 mile change, but the manual says 7500 miles. Guess I should give the service department a call...
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Old 09-21-2012, 12:05 PM   #10
kenny doggins
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Quote:
Originally Posted by foghelmut View Post
3250 miles? I'm at 5000 miles now, logged on MySubaru.com. The salesman told me the dealer would contact me about setting up my oil change. The website is saying a 3750 mile change, but the manual says 7500 miles. Guess I should give the service department a call...
I didn't see or experience anything out of the ordinary with the oil itself. Level didn't drop at all or any of that stuff. I wouldn't think it's a bad idea to just go 7500 for the first change. Especially since that is recommended period by Subaru.

Fwiw I drove the car pretty hard for the break-in. Kept it below 4k rpms until about 700 miles then I let her have it. I don't know if that has anything to do with anything, but just putting it out there.
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Old 09-21-2012, 07:23 PM   #11
79letour
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you'll be better off that way!
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Old 09-21-2012, 07:53 PM   #12
EM101
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Quote:
Originally Posted by 79letour View Post
you'll be better off that way!
Not always true. Some dealerships have excellent service people...who's to say you just got one that needs better training? I am not mechanically inclined for working on cars so I will trust that my dealer has a service person that is qualified and competent, and if it is shown that they are not, I will look to a different dealer. Backyard mechanics are NOT always very skilled..and I definitely don't trust the neighbor to do my service work.
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