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Old 11-09-2004, 08:51 PM   #1
PERRIN
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Default Official PERRIN™ Performance Q&A Thread..

Hello again,

First let me thank you for your continued patronage and support of PERRIN™ Performance Products. NASIOC as a group has been very influencial in our success in the WRX, STi, Impreza and now Legacy GT, BAJA Turbo, Forester XT market. We value your business but more importantly your opinions, feedback and concerns. Our goal is to make each one of our potential customers happy and confident with the money they have worked hard to earn and are now investing in performance or visual improvements to their vehicle.

This thread is specifically designed for our engineers, sales people and marketing staff to address any concerns you may have, questions about a new or old product, parts combatibility and general technical advice. We welcome you to offer up anything that we can help you with. All questions will be answered in detail using factual information and promptly! We intend to revisit this thread on a daily basis to keep on top of what ever is of interest on that particular day. Feel free to also voice any concerns you have about any product. From how it works, how much it costs, and also if you would like to see something different.

As always thanks in advance for the feedback. We appreciate it! Finally I can always be reached personally at our offices via e-mail or phone if something is not being answered properly here.

12/11/08 EDITED: Things haven't changed but for the better in the past FOUR years! New building, new products, new employees, new cars, new president in the white house, the return of $1.50 gal. gas, and even more enthusiasm for the brand in house and around the world. We CAN'T do this without our clients and fans. Thank you again for all of your support and I will look forward to editing this post again in four more years!

Thanks again to all of you!

Happy Holidays and god bless!



Adam Taft
CEO
PERRIN Performance™
503.693.1702 Ex. 110
WWW.PERRINPERFORMANCE.COM
WebsiteBlogMyspaceE-mailAIM

Last edited by PERRIN; 12-11-2008 at 08:41 PM. Reason: Been FOUR years! Felt it was time to add a bit to the original message!-)
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Old 11-09-2004, 08:59 PM   #2
STi-MAN
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great products so far, but it would be nice for better reference pictures for the installation of endlinks, the installation paper is pretty vague
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Old 11-09-2004, 09:05 PM   #3
PERRIN
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Default Agreed....

we made changes to that set about a week ago after public concern. Unfortunately the sets on dealer shelves will take a month or so to reflect the change. If someone needs an updated set for clarification please e-mail the tech@ address.

Thanks!

PERRIN PERFORMANCE
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Old 11-09-2004, 09:20 PM   #4
bren wrx
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make a heatshelid for your intake, similar to the one you have on other models.
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Old 11-09-2004, 09:48 PM   #5
Lachlan
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how about making all your swaybars in that snazzy red color?
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Old 11-09-2004, 09:50 PM   #6
Aegon
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Default

My Perrin turbo inlet pipe and the pipes of everyone else I know don't really fit the turbo well. It goes on, it doesn't go anywhere, it won't fall off, but the damn thing just doesn't seat perfectly. Maybe your jig needs adjusting.

You can make it fit if you loosen the turbo and readjust the turbo, but that can be a risky operation if you don't want leaks.

An e-mail I sent to you folks half a year ago recieved a response like "cut the pipe and make it fit". That isn't the type of response I expected.
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Old 11-09-2004, 10:04 PM   #7
tekfoc
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ceramic coat the inside and outside of your up and down pipe's ,and watch your sale's go way up !!!!!!!!!!!
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Old 11-09-2004, 10:54 PM   #8
b0dh1
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Quote:
Originally Posted by Aegon
My Perrin turbo inlet pipe and the pipes of everyone else I know don't really fit the turbo well. It goes on, it doesn't go anywhere, it won't fall off, but the damn thing just doesn't seat perfectly. Maybe your jig needs adjusting.

You can make it fit if you loosen the turbo and readjust the turbo, but that can be a risky operation if you don't want leaks.

An e-mail I sent to you folks half a year ago recieved a response like "cut the pipe and make it fit". That isn't the type of response I expected.
I had a problem with the inlet hose as well. Mainly, it didn't come with the vacuum connections to put everything back together. My email was never returned however. Granted it is MUCh more durable then the OEM one but I figured with a pricetag like that, it would at least come with everything I needed for the install.
On a positive note, I do like the fact that you can install this without removing the mani
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Old 11-10-2004, 02:03 AM   #9
WRXBob
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My turbo inlet has a lot of flashing materials: rubber and farbic threads.
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Old 11-10-2004, 10:04 AM   #10
ejh25
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My turbo inlet came without the coupling for the bov return hose. Rallysportdirect called you guys to have it overnighted which you did (very cool) but you charged Rallysportdirect for the shipping when it was a Perrin problem.
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Old 11-10-2004, 04:01 PM   #11
wrex03
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Quote:
Originally Posted by ejh25
My turbo inlet came without the coupling for the bov return hose. Rallysportdirect called you guys to have it overnighted which you did (very cool) but you charged Rallysportdirect for the shipping when it was a Perrin problem.

Mine did too. Called Perrin and they overnighted to me as well. I find their CS has been very good.
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Old 11-10-2004, 10:23 AM   #12
jblaine
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I don't have any technical concers or questions right now, but I will offer my suggestions.

1. Stop with the "no online manuals" thing. Your lawyer is full of it. Tens of thousands of companies offer online manuals for their products. This is the ONLY way you can keep the latest/proper version in the hands of the customer. Again -- your lawyer is full of it. Seek a new one.

2. Step up the documentation. Every manual should start with a complete parts list with pictures, then a list of tools needed. Pictures throughout the manual should be large, not a picture of a whole engine bay that is 2" by 2". Paper is cheap. Paper is lightweight. Use more of it, with information on it.

3. Step up quality assurance. You have already begun to acquire a "Wal-Mart of Products" mentality from a lot of people here. I suggest you review, for YOUR sake, those threads where people have reported problems. Don't defend yourself and try to do damage control in any other way than changing from here on out. The first step to progress is confronting the reality of where you are.

All of this can be done without an increase in your already good prices (on most things...)
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Old 11-10-2004, 10:35 AM   #13
Bishop
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^^very nicely put^^
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Old 11-10-2004, 12:29 PM   #14
PERRIN
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Default all points well taken...

Lachlan: All of the swaybars (starting with the new Legacy ones in early December) will be the hgih gloss red currently found on the STi bar. Most dealers should have the new color by the first of February.

Aegon: Your e-mail should have been handled better than that. There have been several (minor) changes to the inlet hose mandrels over the past two years. Current models do have a slightly different shape and a better fit at the turbo. Admittedly, the cure rates on each color of silicone will change how tight the tolerance may be at each of the nipples and holes. We make every effort to verify proper fit after the item comes back from the oven adn is trimmed. Some will inevitably slip past QC and into boxes. This is NOT done intentionally and we try to prevent all of those problems.

b0dh1: No excuse the part should have the items required to install it properly in the box. Again not an excuse but just to point out; we have changed many things in our QC, packaging and shipping departments in the past six months. These changes have been ongoing and the current likelihood of a missing part has been significantly reduced. We are human and mistakes will still be made although serious efforts are being made to reduce those problems. Also, if those items were missing please contact not only the selling dealer but us directly. We answer all e-mails within 24 hours during the week or on the following business day. If you don't get a response, we didn't get the mail. Call us please! We want to help.

tekfoc: We have considered this before and have produced the up-pipe in that fashion before. It is somewhat price prohibited while still using 321 stainless. A thought might be to use a slightly lower grade stainless and then coat it. Thanks for the input I will pass it along!

jblaine: The new website is in the works right now. I will mention this to see what we might be able to do to accomodate online instructions. At this point each rep has an updated copy of each instruction set and will e-mail to anyone who requests a copy.

Thanks again! Keep it up we truly appreciate it!

PERRIN PERFORMANCE
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Old 11-10-2004, 04:34 PM   #15
xracer
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Quote:
Originally Posted by Perrin
Lachlan: All of the swaybars (starting with the new Legacy ones in early December) will be the hgih gloss red currently found on the STi bar. Most dealers should have the new color by the first of February.
Actually, I think that's too bad. I like the black color you have now. Just this week I had another manufacturer's bright red sway bar PAINTED BLACK before installation. I don't want any parts to look different from stock. Call me "ECIR". My goal is to keep my car as much of a sleeper as possible. For example, if my Subaru dealer works on the car, I don't want to rub aftermarket parts in their face.

Maybe you could offer a choice of red or black.

BTW I did install Perrin endlinks fore and aft. Very nice parts.
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Old 11-10-2004, 04:56 PM   #16
PERRIN
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Default couple suggestions...

SBblueWRX: Call us or me personally at 503-643-4677 or shoot me a PM with your number and we will call. E-mail is difficult to explain certain techniques. If you moved the downpipe without adjusting the rest of the system it may still be an issue. We want to help!

UncleMeat: Sorry to hear about the issue. The BOV return has never been noted as a problem before. If the part was twisted it could be causing a problem. It may be difficult to get it over the inlet of the turbo (expecially VF and larger series turbos and certain colors) unfortunately this part is prone to PITA comments. We will take these comments and attempt to change it if we can. Keep in mind it is NEVER our intention to produce a part that is either inferior, a PITA to install or doesn't work as described. We wouldn't be here today if that was the case. Again, call us/me if I can help with this or any other product you might be considering.

xracer: I appreciate the feedback.

PERRIN PERFORMANCE
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Old 11-10-2004, 12:39 PM   #17
big_adventure
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To second jblaine, having a human who will e-mail you directions upon request is a slow, slow process. I have twice received Perrin parts that did not include instructions in the box. Twice, I had to e-mail Perrin for the instructions. Twice, it took more than a day to get the response. Twice, I had to delay/interrupt my installation to wait for the instructions. I have (or have had) 4 Perrin parts on my car, and they have been universally very good, but I tend to do my installs in a whirlwind of activity on Sundays or at night, and neither of these times are conducive to waiting for someone to e-mail me some instructions. Post them!

As far as complaints on the turbo-inlet pipe, I have one, and I've helped MANY people install them on their own cars. None that I have seen have been possible to install "well" without some modification - trimming a little off the compressor inlet point. You can make them work on a stock turbo, or perhaps a vf34 with no mods, but for a bigger turbo, you need to cut. I don't really consider this a serious problem, but you might want to mention it in the instructions.

Thanks,

Sean
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Old 11-10-2004, 01:42 PM   #18
RexRonald
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Default ok, may i?

Perrin short throw shifter, (not actually a shifter, but converts the stock shifter to short throw)... love it, easy to install, directions where good, works awesome and effectively makes the stocker shifter short as heck)

perrin 04 FMIC... i installed on an '02... as with any front mount... tough to fit up, lots of hard work, but worth its while... i like the product, was missing instructions, don't worry, i figured it out... but hey??? what the heck diameter are those pipes??? i needed to swap the red couplers for blue (to fit the rest of my colors) and it took me several sizes to find good fitment until i just bought thinner/flexible generic 2.00 and 2.500 inch couplers and FORCED them on... i it was one hell of a battle... those pipes don't appear to have any standard fitment... inner diameter of my red couplers turned out to 2 5/8's and 2 1/8th... that is one strange size... no other couplers i could find are made in those sizes... two inch and 2.5 inch just don't fit great, but anything slightly bigger 2.25, 2.75 is just way to big.

perrin end links, great, love em, work fine, easy install.

perrin inlet hose... fit up pretty good on fp18g... a little bit of a battle, but it did fit and work-- no cutting or modifying, included all plastic T fittings. worth noting... i had the intake manifold off at the time for tumbler deletes... so it was easy to get in place... still a tight fit nonetheless around the underneath of the manifold and onto the turbo... (but fitting the stocker inlet tube would probably have been even harder, so thankful for the perrin)

overall perrin... pleased and satisfied.
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Old 11-10-2004, 04:11 PM   #19
CyCoFooKee
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i have a question. How often should i clean my Perrin panal air filter? i have cleaner and oil, just wondering of often i shoudl clean it...thanks.
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Old 11-10-2004, 04:30 PM   #20
SBblueWRX
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So here is my problem:

I installed the Perrin dual-tip catback on my '04 WRX and I love the sound and performance, but the 3" piping rattles up against the driver-side undercarriage when I go over bumpy road or often just when I downshift. I emailed you guys about this and you said you guys have not experienced this problem, but suggested that I loosen the bolts where it mates to my stock downpipe, try to move it, and re-tighten. I tried this and it didn't really seem to help. You also said the long kartboy hangers I'm using might be causing the problem because the system is designed to work with the stock hangers. But it is obvious to me just by looking that if the stock hangers were used, the piping would move up and only make the problem worse. I have read a few posts from at least two other members here that have had the same problem. What do you suggest I do to fix this? Thanks for your help.

-G.F.
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Old 08-09-2005, 02:11 AM   #21
skimobile
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Quote:
Originally Posted by SBblueWRX
So here is my problem:

I installed the Perrin dual-tip catback on my '04 WRX and I love the sound and performance, but the 3" piping rattles up against the driver-side undercarriage when I go over bumpy road or often just when I downshift. I emailed you guys about this and you said you guys have not experienced this problem, but suggested that I loosen the bolts where it mates to my stock downpipe, try to move it, and re-tighten. I tried this and it didn't really seem to help. You also said the long kartboy hangers I'm using might be causing the problem because the system is designed to work with the stock hangers. But it is obvious to me just by looking that if the stock hangers were used, the piping would move up and only make the problem worse. I have read a few posts from at least two other members here that have had the same problem. What do you suggest I do to fix this? Thanks for your help.

-G.F.
I had the same problem with my Perrin turbo back exhaust (with stock hangers). It bumped up against the drivers side undercarriage (3 or more times each time I hit a small bump) and it also had a vibration that you could occasionally feel through the drivers seat belt while driving. I climbed under the car, "arranged" the exhaust lineup in the hangers to favor the pasenger side as much as possible and the problem disappeared on all but the harshest bumps. The only problem is now the exhaust tip rubs/melts the rear skirt toward the passenger side but once it melts away a little more plastic it should have clearance. Things you gotta do.....
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Old 11-10-2004, 04:32 PM   #22
PERRIN
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Default filter cleaning....

We recommend cleaning the filter every 5-7K miles. (DO NOT USE K&N CLEANER) Use a foam filter cleaner. This is available from our dealers as well as your local off-road ATV type store. Use the oil sparingly as a little truly goes a long way!

Thanks for asking.

Also, thanks again for the continued feedback!

PERRIN Performance
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Old 11-10-2004, 04:34 PM   #23
UncleMeat
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Yet another one for a step up on the inlet hose quality.

- It fit my IHI VF34 with some work... the ID where the pipe actually connects to the turbo could probably stand to be a few mm larger, but with some alcohol and a lot of stretching/swearing it went on.

-The BOV return opening just plain stunk. It is placed way too far down to where about 1/3 of the outside of the piece hits the block. This was the biggest pain in the butt I've seen for what should be a very simple install (we're hardly doing engine work here). I'd definitely suggest adjusting the mold and making that BOV return pipe placement reflect that of the stock piece.

-Lots of chunks of silicon and frayed threads wherever there is a seem. Looks like it is held together fine but with no finishing work done. I spent quite a while trying to get rid of the excess material because I'd hate to think of what would happen if a little piece of silicon decided to break loose and find its way into my turbo.

This is the only Perrin product I've owned... all and all I'm not too upset as it was a great price and it most certainly works and should last longer than the stock piece. However, the apparant lack of QC makes me extremely hesitant to look towards Perrin for any other parts.
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Old 11-11-2004, 04:55 PM   #24
big_adventure
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Quote:
Originally Posted by UncleMeat
Yet another one for a step up on the inlet hose quality.

- It fit my IHI VF34 with some work... the ID where the pipe actually connects to the turbo could probably stand to be a few mm larger, but with some alcohol and a lot of stretching/swearing it went on.
You should try fitting it onto a turbo with a 1" larger inlet, like mine! I had to custom-make my own tools to get it to go. But I certainly can't blame Perrin for that.

-Sean
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Old 11-10-2004, 05:07 PM   #25
UncleMeat
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Perrin - I'm not sure if I just got one from a bum batch or somehow I'm the only one to complain about the BOV return. Chances are it's the former. I understand that no respectable company would intentionally produce a poor quality product, but with the number of people concerned about the inlet hose, I would invest some more QC time on that particular product. Reason being, I rarely see complaints about other Perrin products (including Perrin silicon products) or other inlet hoses (Samco, anyone else?).
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