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View Poll Results: Should I send the jacket back to LL Bean?
Yes, they are huge, it's just one jacket. 19 86.36%
No, you aren't the original owner and didn't get it from Bean. 3 13.64%
Other, response in thread. 0 0%
Voters: 22. You may not vote on this poll

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Old 11-07-2010, 05:50 PM   #1
huckedup16
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Default LL Bean Return Policy: Do I return it?

So, I recently purchased an older (maybe 10 years old) LL Bean Gore Tex parka at IME on consignment. When I checked it out in the store, everything was solid. The jacket was good, and the price asked was reasonable. I have been looking for a good hardshell for a while for ski touring and winter hiking.

I got the jacket home, washed it in Tech Wash and when I pulled it out, noticed much of the seam tape had peeled away. Before washing, the seam tape had seemed adhered securely to the inside of the jacket.

I have dealt with LL Bean in the past and their customer service has been top notch. The return policy is phenomenal. (http://www.llbean.com/customerServic...guarantee.html) I called, just to see about repairing the shell, and the rep told me that they could't repair it, but if I felt unsatisfied by the product, I could send it back for a refund, or replacement, even though I wasn't the original owner.

Now, I have the moral dilema of to send it back or not. I can't return it to IME. I am unsatisfied that the tape is peeling away from the seams, but I don't know if it's Bean's fault at this in the game.

Feelings? Ideas? Should I just send it back for a new one?
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Old 11-07-2010, 05:53 PM   #2
Manarius
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The item is warranted regardless of changes in ownership. I say turn it in.
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Old 11-07-2010, 05:55 PM   #3
under pressure
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That's why they are a top notch company, send it back, no worries.

They're happy you're happy, and you keep purchasing LL Bean products. Everybody wins.


o_◊
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Old 11-07-2010, 05:59 PM   #4
2.5 SUBY
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My friends have always talked up the LL Bean return policy, same bag for 10 years or so, just return it when it gets old haha

So yes, return
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Old 11-07-2010, 06:02 PM   #5
Meat Supply
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i say return it. it wouldn't be any different if the original owner did the same.
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Old 11-07-2010, 06:18 PM   #6
WhiteH2O
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Even the rep told you to return it?

Return the thing!
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Old 11-07-2010, 06:50 PM   #7
Speck102
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Just throw it away.
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Old 11-07-2010, 06:54 PM   #8
vecdran
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For crying out loud, send it back. There's no moral dilemma here. The jacket failed, they are offering to replace it. What's so hard to figure out.
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Old 11-07-2010, 06:57 PM   #9
FightingFalcon
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Your moral dilemma is that you might be causing a massive corporation to give you a free jacket despite the fact that they don't really warranty it anymore?



I think they'll manage.
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Old 11-07-2010, 07:00 PM   #10
nairbmik
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Moral dilemma

If you have trouble taking advantage of LL Bean's return policy, I suggest you never get a membership to Costco.
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Old 11-07-2010, 07:02 PM   #11
vecdran
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Or REI.

I exchanged three pairs of Salomon shoes over a period of a year, because the first lace loop kept breaking. Never mind the rest of the shoe was shot.

So yeah, maybe I was being a bit exploitative, but for crying out loud those were $125+ shoes that were destroying themselves every three months, and I hardly beat on them. (I'm just a fat ****er.)
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Old 11-07-2010, 07:14 PM   #12
Mike Wevrick
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Quote:
Originally Posted by huckedup16 View Post
the rep told me that they could't repair it, but if I felt unsatisfied by the product, I could send it back for a refund, or replacement, even though I wasn't the original owner.
Seems clearcut to me. They said it was fine to return it, so why not? (Also, its not like the jacket was abused; seam tape shouldn't fail that way.)

Land's End, where we get a lot of our kids' clothes, gas a similar policy. My wife has sent back pants that our younger son wore through the knee of after 2 years.
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