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View Poll Results: Should I send the jacket back to LL Bean?
Yes, they are huge, it's just one jacket. 19 86.36%
No, you aren't the original owner and didn't get it from Bean. 3 13.64%
Other, response in thread. 0 0%
Voters: 22. You may not vote on this poll

 
 
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Old 11-07-2010, 05:50 PM   #1
huckedup16
Scooby Specialist
 
Member#: 20612
Join Date: Jun 2002
Chapter/Region: NESIC
Location: Punch Her In The Butt!!!!
Vehicle:
2012 Impreza Sedan
Black

Default LL Bean Return Policy: Do I return it?

So, I recently purchased an older (maybe 10 years old) LL Bean Gore Tex parka at IME on consignment. When I checked it out in the store, everything was solid. The jacket was good, and the price asked was reasonable. I have been looking for a good hardshell for a while for ski touring and winter hiking.

I got the jacket home, washed it in Tech Wash and when I pulled it out, noticed much of the seam tape had peeled away. Before washing, the seam tape had seemed adhered securely to the inside of the jacket.

I have dealt with LL Bean in the past and their customer service has been top notch. The return policy is phenomenal. (http://www.llbean.com/customerServic...guarantee.html) I called, just to see about repairing the shell, and the rep told me that they could't repair it, but if I felt unsatisfied by the product, I could send it back for a refund, or replacement, even though I wasn't the original owner.

Now, I have the moral dilema of to send it back or not. I can't return it to IME. I am unsatisfied that the tape is peeling away from the seams, but I don't know if it's Bean's fault at this in the game.

Feelings? Ideas? Should I just send it back for a new one?
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