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Old 09-30-2010, 06:08 AM   #1701
blackfang
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Reviewed by who? They performed repairs without you or Subaru Of Canada's approval. The only reviewing that should be done is what dept. of the dealership is paying the bill and who they are going to fire.
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Old 09-30-2010, 01:43 PM   #1702
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Originally Posted by blackfang View Post
Reviewed by who? They performed repairs without you or Subaru Of Canada's approval. The only reviewing that should be done is what dept. of the dealership is paying the bill and who they are going to fire.

QFT

Unless you signed a repair order authorizing the replacement of your transmission you are in the clear. legally they can not make you pay for this. You didn't authorize it. The dealership is stuck with this one.

Go in to the dealership. walk to the service counter. politely ask for your keys and thank them for repairing it for free. take your keys and drive off. You don't owe a thing. Unless they have your sig on paper there is nothing they can do at this point.
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Old 09-30-2010, 03:13 PM   #1703
DrDanimalSize
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Originally Posted by blackfang View Post
Reviewed by who? They performed repairs without you or Subaru Of Canada's approval. The only reviewing that should be done is what dept. of the dealership is paying the bill and who they are going to fire.
I'm pretty sure they knew exactly that, and that's why they have been "on my side" throughout this. I am relieved to say that the warranty denial did finally get overturned, and the car was released to me free of charge earlier today.

I am still not pleased that the thing blew up in the first place, and though it did get covered, the dealership informed me that if it happens again it WON'T be covered. So, HOORAY, I have a brand new car with a bumper-to-bumper-except-the-transmission-and-anything-else-we-don't-wanna-cover warranty. I had some strong words for them, they had some for me, but in the end I managed to get the car back peacefully enough (I did apologize for some of my outburst).

I called the woman who was 'on the case' at Subaru customer service, and informed her of how it all went down, and told her I didn't like the idea of a selective warranty and the general treatment of this case from front to back. FWIW she told me that higher-ups would be informed of this.

Tomorrow I will go back to the selling dealer and tell them of my woes. I don't know that I'll get any more than "I'm sorry to hear that" but wtv. I need to vent a bit and I want everyone to know about this.

Maybe someone will send me a fruit basket. That would be nice.

Maybe a spare tranny (just in case) would be nice too.
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Old 09-30-2010, 08:34 PM   #1704
oreos
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Wink

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Originally Posted by DrDanimalSize View Post
I'm pretty sure they knew exactly that, and that's why they have been "on my side" throughout this. I am relieved to say that the warranty denial did finally get overturned, and the car was released to me free of charge earlier today.

I am still not pleased that the thing blew up in the first place, and though it did get covered, the dealership informed me that if it happens again it WON'T be covered. So, HOORAY, I have a brand new car with a bumper-to-bumper-except-the-transmission-and-anything-else-we-don't-wanna-cover warranty. I had some strong words for them, they had some for me, but in the end I managed to get the car back peacefully enough (I did apologize for some of my outburst).

I called the woman who was 'on the case' at Subaru customer service, and informed her of how it all went down, and told her I didn't like the idea of a selective warranty and the general treatment of this case from front to back. FWIW she told me that higher-ups would be informed of this.

Tomorrow I will go back to the selling dealer and tell them of my woes. I don't know that I'll get any more than "I'm sorry to hear that" but wtv. I need to vent a bit and I want everyone to know about this.

Maybe someone will send me a fruit basket. That would be nice.

Maybe a spare tranny (just in case) would be nice too.
Companies with names beginning with H appear generally to be more Helpful.

Your reaction to that S company treatment is understandable based on other experiences.

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Old 10-02-2010, 07:13 PM   #1705
Blue_Rex
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Originally Posted by DrDanimalSize View Post
Maybe someone will send me a fruit basket. That would be nice.
Heh. If you are lucky they will send you a turd in a flaming paper bag!

Congrats on the new tranny though!
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Old 10-02-2010, 10:46 PM   #1706
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Originally Posted by Blue_Rex View Post
Heh. If you are lucky they will send you a turd in a flaming paper bag!

Congrats on the new tranny though!
Thanks! And at least the flaming turd shows me that they know I'm alive, that's something I guess
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Old 10-26-2010, 01:25 PM   #1707
sealabcore
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Originally Posted by column14 View Post
Yes it actually is the whole story.. I was on a local road on my way to the mall and there was traffic so I wasnt going any faster than 40.. which is exactly why I am so puzzled/pissed off as to why this happened..
Exact same thing happened to me at 52k miles on my 2007 wrx. Awaiting to hear back from SoA if they will cover it. They are currently "investigating abuse", but this seems like a common problem.
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Old 11-16-2010, 12:35 AM   #1708
utra
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Default 09 impreza clutch/throwout bearing issues

Name: Seth

Make: 09 Impreza WRX

Mileage: ~19k

Time Out Of Use: one week

Problem And Likely Cause: large amounts of vibration in clutch when disengaged clutch pedal

Modifications: none other than tint

Submitted For Warranty Work (Yes/No): No (see below)

Reason Given For Denial: normal wear item

Your Story: At 8.5k miles my whole clutch went out. I was cruising on the highway with the cruise on and the clutch starting slipping constantly. The dealer (Mike Shaw Subaru) gave me a goodwill replacement on the clutch, flywheel, and throwout bearing. I was informed at the time that the throwout bearing went and damaged the clutch in such a manner that caused it to slip.

Given a new clutch and how quickly it went, I went out of my way to be as gentle as possible on the clutch. No dropping, slipping or ridding of the pedal. Last week, I was exiting the highway shifted into neutral and coasted to a stop. When I started again the when I was disengaging the clutch pedal (about 1.5k rpms engine 1st gear) and i felt an abnormal amount of vibrations. Every shift there after I felt the same vibrations, even in reverse. The next day I dropped the car off at a transmission place near my work.

The mechanic took apart the transmission and found that "the clutch was disentegrating". There were bits of clutch everywhere in the transmission. The mechanic had the clutch inspected by the clutch doctor, the only thing other than that there was unusually extreme wear was that there was an large amount of what he thought to be anti-seize inside the housing. The mechanic then resurfaced the flywheel. The mechanic also noted that the shaft the throwout bearing is mounted on has a little indentation in it.

I've been in discussion with my dealer and they said they needed to see the clutch, throwout bearing and flywheel. Since the flywheel was in good enough condition for the mechanic to resurface it I gave the dealer the clutch and throwout bearing. I spoke with the service manager this morning and here is the summary of the discussion:
1. he commented there was excessive wear on the clutch, and didn't comment on the throwout bearing
2. they needed to drive the car to prove anything towards the issue being covered under warranty.

Currently the car is at the transmission place (in pieces) about 45 miles away from the dealer. So I'm in a pickle and not sure what to do, any help would be awesome!

Last edited by utra; 11-16-2010 at 01:04 AM.
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Old 11-17-2010, 12:21 AM   #1709
Sinister7
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You should have only dealt with the dealer. Never use a private place while you're under warranty.
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Old 11-17-2010, 01:59 PM   #1710
oldmule
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Originally Posted by Sinister7 View Post
You should have only dealt with the dealer. Never use a private place while you're under warranty.
+1^ Unless you modded it and then you are responsible for it. But, you didn't in this case. So, now you are stuck...... Been there done that and have the bills.
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Old 11-17-2010, 03:42 PM   #1711
Blue_Rex
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Stupid and offensive question, but...is this your first manual transmission car?
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Old 11-18-2010, 08:35 AM   #1712
TFBHTMFSNE
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Since the flywheel was in good enough condition for the mechanic to resurface it I gave the dealer the clutch and throwout bearing.
Unfortunately, Subaru does not allow resurfacing of flywheels. There is no spec listed for minimum flywheel thickness. I've seen flywheels cut to the point where the springs of the clutch disc hit the heads of the flywheel bolts.
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Old 11-18-2010, 10:15 AM   #1713
utra
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Originally Posted by TFBHTMFSNE View Post
Unfortunately, Subaru does not allow resurfacing of flywheels. There is no spec listed for minimum flywheel thickness. I've seen flywheels cut to the point where the springs of the clutch disc hit the heads of the flywheel bolts.

What's the reasoning behind always replacing the flywheel instead of resurfacing it?
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Old 11-18-2010, 12:18 PM   #1714
09rexwagon
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Originally Posted by utra View Post
What's the reasoning behind always replacing the flywheel instead of resurfacing it?
As he just mentioned, if you take too much off, the damping springs on the clutch disc can get close enough to the flywheel crank bolts that it rubs....not good.
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Old 11-18-2010, 12:35 PM   #1715
blackfang
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That and engagement issues. Every Subaru tech and Field rep has told me that SOA does not recommend resurfacing flywheels. Either clean it up and re-use it or replace it.
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Old 11-18-2010, 05:11 PM   #1716
Parthew
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Name: Parthiv Patel

Make: '10 WRX

Mileage: 2700

Time Out Of Use: 1 Week

Problem And Likely Cause: Worn Clutch

Modifications: None

Submitted For Warranty Work (Yes/No): Yes

Reason Given For Denial: User error

Your Story: So the clutch began to slip around 2700 miles, never dumped the clutch or shifted above 4500 rpm at that point. I took it to the dealership, they pulled it and said it was user error. I asked them to explain, all they would say is that it appeared as though the car had been taken to a drag strip, which I knew wasn't true. So I ended up having to pay out of pocket.
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Old 11-18-2010, 05:15 PM   #1717
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^ how is that possible? how do they deny because 'it may' have been taken to a dragstrip,.? that makes no sense, they have to give you proven reason you caused it to wear. A random assumption of racing with zero mods and no proof will not hold up. Call SOA.
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Old 11-18-2010, 05:21 PM   #1718
09rexwagon
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Parthew.....you can take your car, and jam something between the clutch pedal and the upper 'stop' such that the clutch is nevery 100% engaged and slightly slipping under load and it would last much longer than 2700 miles. The WORST 'user' couldn't kill a clutch in 2700 miles even if it was your job to destroy a clutch ASAP.

I would involve SOA if I were you.
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Old 11-18-2010, 06:23 PM   #1719
blackfang
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I could destroy a clutch in a parking lot. All they have to do is pull the transmission and look at the flywheel and clutch disk/pressure plate. It is even worse if there is clutch material in the bellhousing area.
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Old 11-18-2010, 08:47 PM   #1720
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Originally Posted by blackfang View Post
I could destroy a clutch in a parking lot. All they have to do is pull the transmission and look at the flywheel and clutch disk/pressure plate. It is even worse if there is clutch material in the bellhousing area.
True, but you would know you burned up the clutch. The smoke and stink would give it away.
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Old 11-18-2010, 08:56 PM   #1721
Mavrik
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I've seen clutches taken out in less then 3000 miles before. and they were operator error. it doesn't need to involve a track to do this and it doesn't need to be launched.

Quote:
True, but you would know you burned up the clutch. The smoke and stink would give it away.
you would think so... but I have had people tow in their vehicles because it lost power on the hwy. turns out the clutch was toast and stank like you wouldn't believe. for some odd reason they never noticed the smell.
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Old 11-18-2010, 09:51 PM   #1722
blackfang
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I have had people bring their car in saying the clutch "just broke". I had one that comes to time. Yet when you get the vehicle look it over, remove the trans and ask them if they got it stuck, they lie and say no. When we show them the pounds of sand that was stuck in the crossmember and undercarriage, they are speechless.

That particular vehicle stunk so bad you could smell it 15 feet away.
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Old 11-19-2010, 10:06 AM   #1723
TFBHTMFSNE
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I have had people bring their car in saying the clutch "just broke". I had one that comes to time. Yet when you get the vehicle look it over, remove the trans and ask them if they got it stuck, they lie and say no. When we show them the pounds of sand that was stuck in the crossmember and undercarriage, they are speechless.

That particular vehicle stunk so bad you could smell it 15 feet away.
Do you mean to tell me that some customers will be untruthful in an attempt to get a repair covered under warranty?

No, say it ain't so!
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Old 11-19-2010, 11:08 AM   #1724
Mavrik
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Originally Posted by TFBHTMFSNE View Post
Do you mean to tell me that some customers will be untruthful in an attempt to get a repair covered under warranty?

No, say it ain't so!
its those people that make it hard for honest customers to get warranty work done. "yeah sure you were just driving normally through the intersection when second gear let go? haha... right............"
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Old 11-19-2010, 02:43 PM   #1725
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Originally Posted by utra View Post

The mechanic took apart the transmission and found that "the clutch was disentegrating". There were bits of clutch everywhere in the transmission. The mechanic had the clutch inspected by the clutch doctor, the only thing other than that there was unusually extreme wear was that there was an large amount of what he thought to be anti-seize inside the housing. The mechanic then resurfaced the flywheel. The mechanic also noted that the shaft the throwout bearing is mounted on has a little indentation in it.
This says either the release/throw out bearing or the pilot bearing in the flywheel has broke open or failed as they are both sealed grease bearings.
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