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Old 12-10-2009, 04:39 PM   #1476
Torquey
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Member Sales Rating: (103)
 
Member#: 175334
Join Date: Mar 2008
Chapter/Region: TXIC
Location: Dallas, TX
Vehicle:
2003 Impreza WRX
JDM v8 EJ207 WRB

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lol... wow, I just bumped onto this thread! I recently had a small transaction (thankfully) with Vivid. This is what I had ordered:

Products
------------------------------------------------------
4 x MOTUL Motylgear 75W90 Transmission Fluid 1 Liter (317011) = $43.96
1 x MOTUL Gear Box 80W90 Transmission Fluid 1 Liter (317211) = $14.99
------------------------------------------------------
Handling Fee: $0.00
Sub-Total: $58.95
Vivid Racing Shipping (1 x 13lbs) (Ground): $19.25
Total: $78.20

and this is what came in the box:



... they shipped only 1 bottle of the MotylGear, and 3 bottles of Gear300 (which I did NOT order). Granted, it worked out for me, as they are the same viscocity, and Gear300 is actually full synthetic, works very well on Subaru trannies and cost $5 dollar more per bottle... but it easily could've been the other way round.

I didn't mess with trying to call or return the items, as I was in hurry to change out the old oil... so not sure how that process would've gone.
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Old 12-21-2009, 08:20 AM   #1477
dingobite
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Join Date: Mar 2005
Chapter/Region: MWSOC
Location: Lou. ky
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08 OBP Sti
stg2.... 279awhp, 299tq

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Quote:
Originally Posted by Torquey View Post
I didn't mess with trying to call or return the items, as I was in hurry to change out the old oil... so not sure how that process would've gone.
Im unsure of how Ups handles shipments of oil im sure they charge extra cash when they do for hazardous conditions, i know usps will not even ship my 2oz oil samples.

Be glad your not returning it to them $$.
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Old 09-17-2010, 08:19 PM   #1478
mesohotyousonot
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Member Sales Rating: (5)
 
Member#: 251903
Join Date: Jul 2010
Chapter/Region: NWIC
Location: IshQUAHHH
Vehicle:
2002 Impreza RS
PSM

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F... 3 weeks ago i ordered some struts from them (how didn't i see this thread?) They charged me a $5 mishandling fee. Well, as it turns, they did NOT have it in stock. And we countinuously called untill they gave us a tracking number. Well, they are shipping from kyb, to them and are now shipping them to us. WTF! I called them, even emailed the owner. All I asked for was that upgrade my shipping to overnight, since it's their own fault they dont keep their products in stock. Well, they're not gonna do it. They offered to refund my shipping, but that means I still need to wait another week before my parts arrive (let's hope they're the right ones too). I know i'm NEVER doing buisness with VividRacing again.
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Old 09-17-2010, 09:20 PM   #1479
tekfoc
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Member#: 21392
Join Date: Jul 2002
Chapter/Region: Tri-State
Location: NEW YORK CITY
Vehicle:
2014 CLA 45 AMG MB
WHITE /07 STI IS SOLD

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vivid racing is like BP to the marine life in the gulf coast . (VERY DANGEROUS)
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Old 11-05-2010, 11:33 PM   #1480
basel_520
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Member Sales Rating: (0)
 
Member#: 257798
Join Date: Sep 2010
Default

Hi, Im from Kuwait and a friend of mine has a porsche 997 and is on the 6speed forum. take a look at this

http://www.6speedonline.com/forums/9...t-i-found.html

http://www.6speedonline.com/forums/9...-see-pics.html

Ive seen his headers first hand. I welded them back up so theyre somewhate useable till he gets a new set.

his lesson cost him almost 15 grand in parts. and almost the same in labor.\
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Old 11-08-2010, 04:54 PM   #1481
White out
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Chapter/Region: SCIC
Location: Michigan
Vehicle:
** Ring Time of
7:43.5

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I am not a fan of Vivid. But that clearly was a bad install, that allowed the wastegate to hit the sway bar and cause damage to the header.

Nick
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Old 12-19-2010, 07:41 AM   #1482
jockeygolfs
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Join Date: Oct 2010
Chapter/Region: South East
Location: Lake Worth, Florida
Vehicle:
2011 STI
White

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They have been good to me. Jim Rimmer is a sales consultant that I talk to directly. He has been on top of getting mentracking numbers and making sure it is me making the order. I love the Bill Me Later availability. I get six months of no interest. And stays on the DL from the wife :X NOTE to other shops, get bill me later!!! I think business for the other shops will fly through the roof too.

The only issue I do have is that they won't ship to my office. That is annoying and I believe other shops are the same. I understand the issue of fraud though so I deal with it.
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Old 01-24-2011, 05:11 PM   #1483
Felix C
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Member#: 260866
Join Date: Oct 2010
Chapter/Region: Tri-State
Location: N.Bellmore N.Y.
Vehicle:
2004 Impreza STi
Blue

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They lost me as a customer! For a $12 lug nut end cap, 40 minutes on hold; I hung up and called again trying to get Management on the line for some help...call back again, Who picks up? The knuckle head I was holding for in the first place. What does he say to me? "No one told me you were holding for me?" I call RavSpec and in less then 2 minutes I have my Volk formula lugnut end cap ordered and ready to ship. Thanks Mark. Vivid racing you've lost a good customer. 2-Subies rex-STi, 1-5 series touring, 1-FD .
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Old 01-24-2011, 06:49 PM   #1484
XanRules
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Chapter/Region: NWIC
Location: Snisterbopperton
Vehicle:
1996 JNCO Jorts
Stonewashed Denim

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Vivid was banned from NASIOC for being such sacks of **** - the only vendor to ever be banned. Why do people keep going to them?
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Old 03-04-2011, 12:49 PM   #1485
WhtRexGrl
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Member Sales Rating: (19)
 
Member#: 230272
Join Date: Nov 2009
Chapter/Region: NESIC
Location: Reppin the 508 & 941
Vehicle:
10 WrX HaTch
suuuuuuuuper WhiTe

Angry Don't ever use Vivid Racing !!!!!!!!

Here is my short-er version of how they porked me over

I called and spoke to Jade a couple days ago in RE: an APR wind splitter I saw on their site.

On the site it's listed as $306 and there is a coupon code for $10% off making it $275.40 then add in shipping. I called and spoke to Jade, he quoted me $325.40 shipping included. I agreed, gave him my card # & shipping info and we made the deal. Jade called me that night to confirm that my car was a WRX and not an STi and said it would be a couple days & I would have it. My card was charged the $325.40 on the 3rd.
I got this email on the 3rd:

I just got a call from APR Performance, they are telling me standard shipping is $124 for this item.
Did you want to continue with the order?

Jade Campbell
Performance Specialist
Jade@vividracing.com
480-966-3040 x236
Vividracing.com

I said:
but you quoted me a price and I agreed??? I'm at a loss for words, and feel as if you should have to stick to your quote.

Jade:
I would love to stick to my quote on shipping but shipping has to honestly be paid either way, so us eating the shipping and giving 10% off would actually end up costing us money on the transaction. Normally the shipping is $50 but APR said for this specific splitter its more because of the size.

me:
Well, I have been looking at several websites and the highest shipping on this splitter I have found is $65. I honestly don't think this is right, you gave me a quote, we came to an agreement and I gave you my card number - there shouldn't be anymore discussion about it. Honestly, you would call me back and say great news - we charged you $20 to much for shipping so were going to refund you the money would you??? It's the same thing and not the way to do business. I have 2 WRX's and this puts a bad taste in my mouth for any future dealings with Vivid Racing.

Jade:
Give me a call when you get a chance.
I would be MORE than glad to sell you this part and get it on your WRX so you can be happy, but again this is what APR is telling me the shipping cost is, you are more than willing to call them yourself and inquire about the splitter and see what they would charge you for shipping cost.
Ill go ahead and refund the full amount back to your credit card so I wont have a hold on your money, until we can agree on what to do about this.

ME:
If you charged my card it just proves my point that we had a deal. Im not going to argue with you anymore on this, I went against a lot of reviews saying your company is terrible to deal with and I should not have. Credit my account back tonight, as I found it on rally sport direct in stock $324 shipping included. heres the link - and no one else is charging that kind of shipping! not happy but it is what it is

http://www.rallysportdirect.com/APR-...-WRX-2008-2010

Jade:
Sounds good ill have the refund processed tomorrow as my accounting is out

Obviously I don't think this is right, and if you quote someone a price & charge them - you should have to honor that price.
I called and spoke to Shawn a customer service manager and he told me pretty much sorry about my luck they can't sell it to me for that price because they would lose money...sorry for the mix up
I tried to reason with the guy, and I even told him that I have 2 WRX's and buy a lot of parts, and that I was going to put them on blast with all the forums but he didn't care. I guess Vivid Racing has enough money and doesn't need my business EVER
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Old 11-15-2011, 07:58 PM   #1486
frequencydip
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Member Sales Rating: (0)
 
Member#: 301091
Join Date: Nov 2011
Default I agree don't buy from vivid racing

I wish I had found this thread awhile ago it would have saved me the trouble:

I purchased a Agency Power Exhaust System from Vivid Racing for my 2009 Porsche Boxster S 987 Gen II with DFI. A representative from Vivid Racing stated it fits this specific make and model vehicle.

Turns out it does not, fitment is different for Gen I and Gen II cars. I contacted Agency Power and received confirmation about this from a rep named Matt Jobin, "We have not installed one of these on a 987.2. This is designed to fit the first Gen 987"

I had the exhaust professionally installed and the installer modified the exhaust for fitment (shortened the pipe leading into the resonator) This of course makes my problems with the product more complex. The installer made the fitment without my knowledge, however the product should have never required specialized fitment. My complaints:
The exhaust has signifiant drone and reverberation, it is not fine for daily driving as advertised by Vivid Racing.
Additional cost I incurred for installation, an additional 1.5 hours of shop labor time.

I contacted Dan Mermelstein from Vivid Racing who was very unhelpful and shrugged the issue off, stating I received a discount on the exhaust (apparently discounts mean no customer service) and that the exhaust is modified and no longer his problem. This is their problem as their sales rep stated it fits Gen II cars when in fact it does not. The exhaust was incorectly advertised and therefore certainly Vivid Racings problem.

Further research shows that Vivid Racing and Agency Power are the same company. Under no circumstance should this exhaust have been sold to a 987 Gen II owner when Agency Power had never even tested the product on the vehicle. I am very displeased with the customer service and how the issue has been handled by both companies.

I would recommend anyone considering purchasing from Vivid Racing make your decision carefully as they will not provide you acceptable service if you have issues with their products.
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Old 11-16-2011, 12:38 AM   #1487
White out
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Member Sales Rating: (70)
 
Member#: 46277
Join Date: Oct 2003
Chapter/Region: SCIC
Location: Michigan
Vehicle:
** Ring Time of
7:43.5

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wow. I really thought that they would have cleaned up their act after moving onto more prestigious marks. That sucks it has continued. Best of luck with getting a good result.

Nick
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Old 08-06-2012, 02:15 PM   #1488
babykid278
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Member Sales Rating: (0)
 
Member#: 323606
Join Date: Jun 2012
Location: Chandler
Vehicle:
2011 WRX
SWP

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vivid racing just whole bunch of scammers. Never deal with them, and they will always have a lot of reasons to delay your services, shipping. Stay away from them if you love your car
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Old 08-06-2012, 09:30 PM   #1489
w0ng3r
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Member Sales Rating: (2)
 
Member#: 305528
Join Date: Jan 2012
Chapter/Region: BAIC
Location: San Francisco
Vehicle:
2011 WRX
Black

Default

Quote:
Originally Posted by WhtRexGrl View Post
Here is my short-er version of how they porked me over

I called and spoke to Jade a couple days ago in RE: an APR wind splitter I saw on their site.

On the site it's listed as $306 and there is a coupon code for $10% off making it $275.40 then add in shipping. I called and spoke to Jade, he quoted me $325.40 shipping included. I agreed, gave him my card # & shipping info and we made the deal. Jade called me that night to confirm that my car was a WRX and not an STi and said it would be a couple days & I would have it. My card was charged the $325.40 on the 3rd.
I got this email on the 3rd:

I just got a call from APR Performance, they are telling me standard shipping is $124 for this item.
Did you want to continue with the order?

Jade Campbell
Performance Specialist
Jade@vividracing.com
480-966-3040 x236
Vividracing.com

I said:
but you quoted me a price and I agreed??? I'm at a loss for words, and feel as if you should have to stick to your quote.

Jade:
I would love to stick to my quote on shipping but shipping has to honestly be paid either way, so us eating the shipping and giving 10% off would actually end up costing us money on the transaction. Normally the shipping is $50 but APR said for this specific splitter its more because of the size.

me:
Well, I have been looking at several websites and the highest shipping on this splitter I have found is $65. I honestly don't think this is right, you gave me a quote, we came to an agreement and I gave you my card number - there shouldn't be anymore discussion about it. Honestly, you would call me back and say great news - we charged you $20 to much for shipping so were going to refund you the money would you??? It's the same thing and not the way to do business. I have 2 WRX's and this puts a bad taste in my mouth for any future dealings with Vivid Racing.

Jade:
Give me a call when you get a chance.
I would be MORE than glad to sell you this part and get it on your WRX so you can be happy, but again this is what APR is telling me the shipping cost is, you are more than willing to call them yourself and inquire about the splitter and see what they would charge you for shipping cost.
Ill go ahead and refund the full amount back to your credit card so I wont have a hold on your money, until we can agree on what to do about this.

ME:
If you charged my card it just proves my point that we had a deal. Im not going to argue with you anymore on this, I went against a lot of reviews saying your company is terrible to deal with and I should not have. Credit my account back tonight, as I found it on rally sport direct in stock $324 shipping included. heres the link - and no one else is charging that kind of shipping! not happy but it is what it is

http://www.rallysportdirect.com/APR-...-WRX-2008-2010

Jade:
Sounds good ill have the refund processed tomorrow as my accounting is out

Obviously I don't think this is right, and if you quote someone a price & charge them - you should have to honor that price.
I called and spoke to Shawn a customer service manager and he told me pretty much sorry about my luck they can't sell it to me for that price because they would lose money...sorry for the mix up
I tried to reason with the guy, and I even told him that I have 2 WRX's and buy a lot of parts, and that I was going to put them on blast with all the forums but he didn't care. I guess Vivid Racing has enough money and doesn't need my business EVER

That is called a bait and switch, my friend!
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