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Old 06-23-2011, 10:42 AM   #1
vision.dynamix
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Default Replacement Windshield.

There's a huge chip on my windshield and it needs replaced.

Originally the glass shop gave me the option of Carlex or UnitedLN. I looked on my car and the side windows are Carlex so thats what we decided.

They called back and said Carlex is not in stock anywhere.

Any other brands I should request? What is the factory Subaru glass?
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Old 06-23-2011, 11:39 AM   #2
jonklein611
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Call local dealer and have them get it in?
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Old 06-23-2011, 01:11 PM   #3
Strobe Media
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I work for an auto glass company, trust me on this. Make sure you get OEM glass, ask if they carry Pilkington or PPG brand glass. Don't use that aftermarket **** from Safelite, Coast to Coast etc... OEM glass is 1/4" thick as apposed to aftermarket which is only 1/8th and they usually don't come with factory molding so you'll have leaking/delamination etc.
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Old 06-23-2011, 04:35 PM   #4
vision.dynamix
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I ordered the Pilkington based on the above recommendation.
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Old 06-23-2011, 04:43 PM   #5
JarHarms
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Quote:
Originally Posted by Strobe Media View Post
I work for an auto glass company, trust me on this. Make sure you get OEM glass, ask if they carry Pilkington or PPG brand glass. Don't use that aftermarket **** from Safelite, Coast to Coast etc... OEM glass is 1/4" thick as apposed to aftermarket which is only 1/8th and they usually don't come with factory molding so you'll have leaking/delamination etc.
+1 for Pilkington or PPG glass over others. Also make sure to get all of the foolish Subaru installed plastic guides out out of the original sealent and windshield frame. I feel that those are the culprit of many factory installed winshields with cracks originating from the edges.
If you are super picky like me remove your wipers and the plastic cowl trim before you go to the glass shop. Have them R&R the glass. If you have some touchup paint see if they will let you touch up any scratches in the window frame that they might made with their tools. Rust sucks went it starts from a place you cannot get to after the winsdshield is already in place.
Then reinstall the cowl trim yourself afterwards. Some glass shop dingbat will try to wedge the new glass in under the cowl trim and screw up the trim clips or crack the new windshield. Theirs is not the right way to do it....but I guess it is the easier profit-minded way?? Also denatured alcohol works wonders on removing non-cured windshield sealent, it cannot hurt to have some handy just in case.

Last edited by JarHarms; 06-23-2011 at 05:42 PM.
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Old 06-24-2011, 12:34 AM   #6
Strobe Media
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any good installer should remove the cowl trim but you're right some don't to try and rush the job....which is a big reason for leaking etc.

Call your insurance company and ask them for a list of preferred shops in your area.
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Old 06-25-2011, 04:20 PM   #7
fidelisgc8
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I just had my windshield replaced on Friday by a Glass America installer. He was nice and did a fair job, and I asked for either Pilkington or PPG based on Nasioc comments and elsewhere. However, PPG Auto Glass is now PGW, which is what I got, and the piece is TERRIBLE! Very wavy and distorted in several areas. When driving, the white line on the side of the road looks like a zig-zag.

I'm calling Glass America Monday to see what I can do. They were right around the same price as Safelite, but unlike Safelite, GA agreed to use Pilkington or PPG glass. Cost was $240 (out of pocket discounted price), although in three different phone calls to them I never got the same price twice...
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Old 06-25-2011, 04:27 PM   #8
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Quote:
Originally Posted by fidelisgc8 View Post
I just had my windshield replaced on Friday by a Glass America installer. He was nice and did a fair job, and I asked for either Pilkington or PPG based on Nasioc comments and elsewhere. However, PPG Auto Glass is now PGW, which is what I got, and the piece is TERRIBLE! Very wavy and distorted in several areas. When driving, the white line on the side of the road looks like a zig-zag.

I'm calling Glass America Monday to see what I can do. They were right around the same price as Safelite, but unlike Safelite, GA agreed to use Pilkington or PPG glass. Cost was $240 (out of pocket discounted price), although in three different phone calls to them I never got the same price twice...
break the windshield along an edge....call the company back and tell them the first bump ya hit it broke and get another one installed
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Old 06-25-2011, 04:28 PM   #9
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I had my windshield replaced by safelite, they charged 280 with mobile install next day, and used pilkington glass
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Old 06-25-2011, 04:32 PM   #10
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Quote:
Originally Posted by Uncle Scotty View Post
break the windshield along an edge....call the company back and tell them the first bump ya hit it broke and get another one installed
+1 best option, the glass shouldn't be wavy that is just unsafe
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Old 06-25-2011, 05:27 PM   #11
fidelisgc8
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Quote:
Originally Posted by Rexxyou View Post
+1 best option, the glass shouldn't be wavy that is just unsafe
I mean no disrespect to either of you suggesting this method, but don't you think that:

a) If I call and tell GA the truth, they'll replace it because the piece is obviously of poor quality, and they should stand behind their work.
b) If I try your method and GA decide to be sticklers and scrutinize my claim, I could get caught and be SOL or at the very least they drag the process out while they 'review' it.
c) There's no way around it - what you're suggesting is fraud. I'm not a goody two-shoes, but I'd only go that way if they already screwed with me/forced my hand, and even then two wrongs don't make a right, and in this case I'd be the first Wrong.

All that said, I thought PPG (now PGW) was one of the two safe bets, so I think I just got a bad piece and they'll recognize that and swap it out.
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Old 06-25-2011, 06:03 PM   #12
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good luck with that.....
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Old 06-25-2011, 07:26 PM   #13
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Quote:
Originally Posted by Uncle Scotty

break the windshield along an edge....call the company back and tell them the first bump ya hit it broke and get another one installed
A glass break from a bump looks way different from a smash. I expect a better response from you mmmmk?
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Old 06-25-2011, 07:56 PM   #14
Strobe Media
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LOL break it? really...I've only worked in the auto-glass business for a year now and even I can tell the difference between something hit the windshield and someone smashed the windshield.

Sorry that it looks wavy out of your glass, maybe you got a poorly made piece, call them back. Just FYI, they're gonna hassle you, that $200+ you paid, 80% of that is cost for the installer/materials. I've gotten price quotes on my own windshield for ****s and giggles and Pilkington glass can be bought by a shop for near $80. They're gonna bitch and tell you it's fine until you bitch back enough they come out and fix it.
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Old 06-25-2011, 08:31 PM   #15
ROCKCRAWLERNC
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+1 for ppg, in my 10 plus years in auto industry, they're the way to go if ur not gonna go OEM.
I'm gonna get mine from the dealer for many reasons though:
1. Windshield wiper defroster
2. Yes, I want the subaru emblem on the windshield
3. I can get it wholesale

If your as peculiar as I am, you may want to go OEM.
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Old 06-25-2011, 09:30 PM   #16
Uncle Scotty
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Quote:
Originally Posted by dakrat View Post
A glass break from a bump looks way different from a smash. I expect a better response from you mmmmk?
ya just gotta know how to DO it
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Old 06-28-2011, 06:09 PM   #17
fidelisgc8
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I called GA Monday morning and told them the piece they installed last Friday was distorted. Without hesitation, she overnighted a new piece, a Pilkington, and the installer came today (Tuesday) and put in the new piece. No charge, no trouble, no fuss. In fact, I mentioned to the installer that I'm doing some maintenance soon (timing belt, UP and DP install, etc.) and he offered to help me and use his shop and tools, as I live in an apartment with no garage.

I think the point of this, and you can read into it what you want beyond what I type here, is that if everybody only returned items in an honest manner, we'd rarely have to worry about getting screwed or hassled by retailers and installers. The reason people do get screwed and hassled is because of all the people that return items in a dishonest manner or try to manipulate return policies, warranties, insurance, etc. to their benefit.
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Old 06-29-2011, 08:59 AM   #18
The G.O.A.T.
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Quote:
Originally Posted by fidelisgc8 View Post
I called GA Monday morning and told them the piece they installed last Friday was distorted. Without hesitation, she overnighted a new piece, a Pilkington, and the installer came today (Tuesday) and put in the new piece. No charge, no trouble, no fuss. In fact, I mentioned to the installer that I'm doing some maintenance soon (timing belt, UP and DP install, etc.) and he offered to help me and use his shop and tools, as I live in an apartment with no garage.

I think the point of this, and you can read into it what you want beyond what I type here, is that if everybody only returned items in an honest manner, we'd rarely have to worry about getting screwed or hassled by retailers and installers. The reason people do get screwed and hassled is because of all the people that return items in a dishonest manner or try to manipulate return policies, warranties, insurance, etc. to their benefit.

this guy for best quote of the year
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Old 06-29-2011, 09:08 AM   #19
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fyi a lot of these glass companies will price match. i saved a bundle by calling 2 or 3 places up.
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Old 06-30-2011, 08:20 PM   #20
habitatxskate
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Quote:
Originally Posted by fidelisgc8
I called GA Monday morning and told them the piece they installed last Friday was distorted. Without hesitation, she overnighted a new piece, a Pilkington, and the installer came today (Tuesday) and put in the new piece. No charge, no trouble, no fuss. In fact, I mentioned to the installer that I'm doing some maintenance soon (timing belt, UP and DP install, etc.) and he offered to help me and use his shop and tools, as I live in an apartment with no garage.

I think the point of this, and you can read into it what you want beyond what I type here, is that if everybody only returned items in an honest manner, we'd rarely have to worry about getting screwed or hassled by retailers and installers. The reason people do get screwed and hassled is because of all the people that return items in a dishonest manner or try to manipulate return policies, warranties, insurance, etc. to their benefit.

Ya righttttt
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Old 10-05-2012, 05:58 PM   #21
localsdspec
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Does anyone have experience with the Pilkington vs. PPG(PGW) glass. Which of these two has a better fit for a GD, esp. a 2007 Sti? I'm leaning on getting the PGW.

Also, the front Sti screen is not heated right?

Thanks in advance.
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Old 10-05-2012, 07:21 PM   #22
intense98rt
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I have pgw on my '12 wrx, installed by safelite. No issues. The wiper heaters are black instead of the stock ugly orange.
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Old 10-05-2012, 09:44 PM   #23
Dale2011WRX
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Quote:
Originally Posted by fidelisgc8 View Post
I called GA Monday morning and told them the piece they installed last Friday was distorted. Without hesitation, she overnighted a new piece, a Pilkington, and the installer came today (Tuesday) and put in the new piece. No charge, no trouble, no fuss. In fact, I mentioned to the installer that I'm doing some maintenance soon (timing belt, UP and DP install, etc.) and he offered to help me and use his shop and tools, as I live in an apartment with no garage.

I think the point of this, and you can read into it what you want beyond what I type here, is that if everybody only returned items in an honest manner, we'd rarely have to worry about getting screwed or hassled by retailers and installers. The reason people do get screwed and hassled is because of all the people that return items in a dishonest manner or try to manipulate return policies, warranties, insurance, etc. to their benefit.
Good on you for doing it right and honest.

And geez Uncle Scotty, you've out-stupided yourself on this one.
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Old 10-05-2012, 10:10 PM   #24
JarHarms
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Quote:
Originally Posted by localsdspec View Post
Does anyone have experience with the Pilkington vs. PPG(PGW) glass. Which of these two has a better fit for a GD, esp. a 2007 Sti? I'm leaning on getting the PGW.

Also, the front Sti screen is not heated right?

Thanks in advance.
I have had two Pilkingtons and they have been of good quality. I have seen PGWs that also look good. Either way you are probably in good shape, still worth looking over the glass before they start cutting out yours. The only heated windshields were WRX Limiteds with the cold weather group. The 2007 STI Limiteds might have had it as well but no standard STIs had that as an option.
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Old 10-06-2012, 04:40 PM   #25
ImprezaJake
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I recently had safellite replace my oem windshield after it started to crack real bad from rock chips in the past. They charged $340 and Idek what class it was but not even 26 days later the tiniest rock in the world hit my window on the highway and it cracked all the way down AGAIN. That's 2 windshields I've been through in 2 months which is ridiculous.
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