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Old 04-29-2012, 01:30 AM   #1
jeisen
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Member Sales Rating: (16)
 
Member#: 27258
Join Date: Oct 2002
Chapter/Region: Tri-State
Location: Towaco, NJ
Vehicle:
who dat be dat was?

Default Rally Sport Direct negative review

I ordered a set of Muteki wheel locks from Rally Sport Direct about a week ago and went to have them installed today. The tire shop opened the package and when they went to thread one on by hand, they informed me that I had been sold the wrong pitch. I put them back in the packaging and called up Rally Sport Direct. I explained that I used the vehicle filter tool on their site which led me to the wrong size for my car.

Here is a screen shot of what I saw when I ordered:


You can clearly see that the 2011 WRX is listed in the filter, yet I was incorrectly led to believe that 12x1.5 is the proper size in the tool. I tried to explain to Rallysportdirect's customer service that there is an error in their site, and was told that it was my fault and since the package was opened, I was screwed.

If anyone is ordering anything from www.Rallysportdirect.com, you better do your own research, because they really don't care if they provide you with bad information on their site.
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Old 04-29-2012, 03:18 PM   #2
25rsti
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Member Sales Rating: (108)
 
Member#: 166324
Join Date: Dec 2007
Chapter/Region: NESIC
Location: Haverhill, MA
Vehicle:
3 turbos &n NA
@DBlockSTi

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That's pretty bad.

I've always been treated good by them, though I never had a problem like this.
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Old 04-29-2012, 07:35 PM   #3
Drewbie
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Member Sales Rating: (5)
 
Member#: 309709
Join Date: Feb 2012
Chapter/Region: RMIC
Location: Utah
Vehicle:
99 Rs coupe

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Quote:
Originally Posted by jeisen View Post

If anyone is ordering anything from www.Rallysportdirect.com, you better do your own research, because they really don't care if they provide you with bad information on their site.
Question, why wouldn't you do your own research anyways?
Kinda like.. Measure twice, cut once kinda thing??

I'm sure they will take care of you and make things right.
Sure it may not be convenient, but aside from there policy of not offering discounts with large group orders, (and them being local and I have to pay sales tax lol)
They have so far been very good to deal with.
They even offered to return a part I didn't even buy from them and trade me for something I need.

Before ya go bad mouthing a person, or vendor, give them a chance to make things right..
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Old 04-29-2012, 07:58 PM   #4
jeisen
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Member Sales Rating: (16)
 
Member#: 27258
Join Date: Oct 2002
Chapter/Region: Tri-State
Location: Towaco, NJ
Vehicle:
who dat be dat was?

Default

Quote:
Originally Posted by Drewbie View Post
Question, why wouldn't you do your own research anyways?
Kinda like.. Measure twice, cut once kinda thing??

I'm sure they will take care of you and make things right.
Sure it may not be convenient, but aside from there policy of not offering discounts with large group orders, (and them being local and I have to pay sales tax lol)
They have so far been very good to deal with.
They even offered to return a part I didn't even buy from them and trade me for something I need.

Before ya go bad mouthing a person, or vendor, give them a chance to make things right..
The reason that I bought them without doing further research is because their site's filter said they were correct. I hope that they do change their mind and take care of me as I have bought things from them in the past. I did give them a chance to make things right by sending them the screenshot before making this post and I was told that because they are open I am SOL.

Apparently, I am not the first person to have this problem:

Quote:
Originally Posted by 2011_wrx View Post
I didn't want to have to post this, but I had a very poor experience with Rallysport direct. I purchased a set of lug nuts from them without realizing that the car selector at the top does not narrow down the Wheels and Accessories page. I found the black closed end lugs that I wanted and placed the order. When I received them, I took them out to my car, sliced the package open, removed 2 of the old lugs, looked down and noticed the package said 1.5 and not 1.25. Easy mistake, no big deal since I didn't attempt to put them on, but they are refusing to let me return them due to them being a racing product. I have never dealt with a company refusing any kind of return like this. All I wanted was the correct lugs. I was going to place an order for sway bars, end links and springs this week, but I will be doing that with another company. Its a shame, my first order from them went extremely smooth. The zero return policy is not acceptable to me though. Their website states we are not happy unless you are happy. That is not the case though.

http://forums.nasioc.com/forums/show...&postcount=255

Instead of going and fixing their site when the issue first came about, they continue to turn a problem with their software into their customer's problem. I wonder how many customers will have to suffer before this issue is considered the company's problem.
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Old 04-29-2012, 09:52 PM   #5
Drewbie
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Member Sales Rating: (5)
 
Member#: 309709
Join Date: Feb 2012
Chapter/Region: RMIC
Location: Utah
Vehicle:
99 Rs coupe

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Try calling and speaking with a manager there. Explain that you used the filter and it led you wrong. Also explain that there was a previous customer who had the exact same problem. And that they had opportunity to fix the website.

If your calm and respectful, I see no reason why they would refuse the refund.
A loyal customer is worth a set of lug nuts..

Keep in mind though you may be a disgruntled customer, your approach as to how you handle the situation, is key. Give them a call, ask to speak with Matt. And calmly explain everything BEFORE you ask for a exchange or refund.. Then, when you have explained everything, ask if there is anything he can do to help you out..
(people are more inclined to "help someone" with situations they can control. Your more likely to get a result you are happy with as opposed to asking to return something that didn't work out.)
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Old 05-01-2012, 06:29 PM   #6
RallySport Direct
NASIOC Storefront Vendor
Vendor Sales Rating: (95)
 
Member#: 33174
Join Date: Feb 2003
Chapter/Region: RMIC
Location: Salt Lake City Utah
Vehicle:
We are Open Late!
888-457-2559 Every day!

Default

Jeisen,
We apologize for the confusion when using the website. On each product page there is a confirmed applications list on the lower left hand side of the page which will display a list of the vehicles it has been confirmed to fit. For some parts such as; seats, wheels, steering wheels, lug nuts, etc. they are considered a universal product because they can be used for an exponential number of vehicles. For this reason we list these items as universal products and list the following disclosure under the confirmed applications section…



Having the vehicle filter on will not filter out universal products because a lot of these items can be made to fit. However when the vehicle filter is active and a certain category is selected, such as lug nuts, wheels, seats, etc., there is a disclosure located in the top header informing the customer that the section they are viewing will show products that fit the filter, as well as universal products. Please see the below picture….

"Note: You currently have a custom vehicle filter enabled. The category you are viewing will show products that fit this filter, as well as universal products. For more detailed information please view the “Confirmed Applications” area on the product page. (clear your Vehicle Filter)"



We try our best to disclose and inform the customer of what is being purchased so you know exactly what you are getting. We understand that there are not many things more frustrating than getting excited over a part that you just ordered, waiting for it to arrive like it’s Christmas Eve and then realizing that it does not fit or the wrong part was ordered. If at any time we confirm fitment for a part on a certain vehicle and it is wrong we will remedy the situation 100%. Although if it is not confirmed and the package has been opened or the product installed we are limited to what we can do. Due to the dangerous and stressful nature of racing and performance vehicles, no returns will be accepted on opened, installed, or otherwise used products. This is for the safety of each customer we have the privilege of dealing with and ourselves.

Jeisen we are aware of your situation and we hope that you don’t feel that you are just another drop in the bucket, but we do have these disclosures in place for a reason. Please contact us again and I will see what we can do. I cannot promise that we will be able to accept the return, but perhaps there is another way we can remedy the situation.
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Old 10-30-2013, 06:41 PM   #7
efffie
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 233383
Join Date: Dec 2009
Chapter/Region: SCIC
Location: cali
Vehicle:
2003 impreza
silver

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Their policy states they will not accept open boxes I orser brakes from them the wr9ng brakes came in the box (which I had opened) and they sent out thw correct brakes for me not too bad of customers service
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Old 10-30-2013, 07:16 PM   #8
RallySport Direct
NASIOC Storefront Vendor
Vendor Sales Rating: (95)
 
Member#: 33174
Join Date: Feb 2003
Chapter/Region: RMIC
Location: Salt Lake City Utah
Vehicle:
We are Open Late!
888-457-2559 Every day!

Default

If there is a packaging issue, we will fully correct it for you

Also we are now implementing the RallySportDirect Guarantee on many lines. This guarantee is quite simple, if you dont like the product withing 30 days of buying it. Return it for a full refund

Kirill
RallySportDirect.com
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