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View Poll Results: So what do you think of their dealership?
Salesmen are Slime, Service is horrible. 73 37.24%
Salesmen are Slime, Service isn't bad. 17 8.67%
Salesmen are Great, Service is horrible 4 2.04%
Salesmen are Great, Service isn't bad 4 2.04%
All I know is they SUCK!!!!!! 98 50.00%
Voters: 196. You may not vote on this poll

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Old 05-28-2004, 11:28 PM   #51
YogiCA
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Default Arghhh

This is a long one, I need to get it out once and for all!

This is my first post, I dont even own a WRX, but I did deal with these guys a few months ago! They are the worst dealership around, by far!

I was shopping around for a car, I came across the STI, the local dealership in Santa Cruz wouldnt let me test drive (which is fine) but when I called the Stevens Creek dealer they offered to let me test drive the car.

I went over there that night, they kept me waiting around for about 50 mins before they got the car out of the showroom to let me test drive. I told the salesman up-front, I wasnt looking to make a purchase today, I wanted to test the car out and come back later to make a deal. He said thats fine.

So he takes the car out, he rolls out into the road and burns a little rubber, pushing the car into the high rpm's to show off the boost. Keeping in mind, this is a brand new car. He was quite an agressive driver for a salesman, although he was trying to show off the car to me - taking corners fast, pushing the boost.

He stops the car, tells me I can drive it around a little. Most of his driving was on main roads, and he gives me the car in a residential area with kids nearby, so I know I cant really push the car. I got to drive it for about 2 mins, and we were back at the dealership. I tell him thanks for the test drive - he asks me to take a seat. Lets talk numbers - he can make a deal for me.

I hadnt yet shopped around much before now, and this salesman was starting talking to me trying to make me feel guilty because he took me out in the car which is rare, he said the dealership had only done that another 2 or so times for other customers, and it would look bad for him if we couldnt make a deal.

So I say, ok.. lets look at the numbers. He lands 38K on me, with NO options! He gave me a quote of 600 per month or something over 5 years. I tell him its too pricey for my blood. I am feeling presure and wanting to leave now, but he's playing me on this guilt trip thing again.

He runs to his boss, comes back and says, we will pay your tax and your payment will be lower, only at 550 per month (but doesnt mention the term - which i didnt pick up on) do we hae a deal? I am looking outside at the blue/gold STI. Looks hot, I was here with my wife and we agreed to go ahead regardless.

He hooks me up with finance and I get hammered even more, this guy was trying to tell me that I needed this, and needed that.. before i knew it, the price had gone up alot more.

To cut a long story short, they had fooled me into paying almost 800 bucks per month for not 5 years, but 7 years. And I didnt even have an audio system. I signed the paperwork without realising the extra 2 years had been added on. I realised later on that night, and felt like I had been raped or something.

Ah, there is more. The total cost of the car was way over 40K, and they were having problems getting a bank to give me this - I got a call from their finance asking me if I could I pretended I lived in san jose because he had a local credit union who were gonna loan me the cash, but I'd just have to give a friends address and pretend I lived there.. I said no to that. But he kept on asking me to give him a san jose address regardless.

A week went by, I hardly driven the STI because the finance wasnt settled. I had to call them on the 8th day, and ask what was going on? They told me that they found a bank, but I had to lose ALL of my options and go with base car to lower the price. Meanwhile, I called Santa Cruz dealer and they quoted me 31K a silver STI. That is 7K cheaper! I was very upset.

I drove over there that night, and thought to myself, ok, my karma is kicking in, I got ripped off but I have a chance to get out of this. I stay in the finance department for about 3 hours while 2 sales people, one finance guy and a manager all try to get me to sign the new contract, telling me that 38K for the base car is still a steal! I refused all the way.

Within all this madness, I had one salesguy sit infront of me telling me he was counting on my sale, and he will be out of pocket this month, which was not good since he promised his kids an xbox.. and some other stuff. He also dissed the finance guy who served me by telling me that guy shouldnt have added those options on because my credit wasnt good enough to support a 40K+ loan. He said they have no idea what they are doing, then the finance guy came back in, and he was dissing on the sales guy for approving me for the car in the first place.

I noticed them going into a mirrored glass room a few times also and yell at each other, trying to find a way of fixing it. They finally offered to pay for my options out of their own pocket but I still had to buy the 38K car and sign the new contract. I say no, and they try the guilt thing on me again saying they will lose alot of money on this car because its now used.

I sign the car back over and I leave that place, feeling like I got a get out of jail free card!! The manager of the place drew me some dirty looks also as I left the place, like i was nothing.

So to sum it up, they will use any angle possible to make you pay big bucks, they will try to rip you off in finance also, they also hurt their cars by racing them around during break-in phase. They may also ask you to lie to credit unions as well.

I lack experience dealing with dealerships, but this was one good lesson and I'll be more carefull in future. I'm actually saving up a down payment for a 05 Silver STi. I might drop by Santa Cruz dealership if they can offer me a good deal like last time.
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Old 05-28-2004, 11:38 PM   #52
chaddeus
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One thing I hate about salesperson is that they will use tactics like they are in need of money or earning money to support their family etc.

Always just be firm with your price. Testing drive a car is part of their job and part of your experience before getting a new car. Steven Creek also try to manipulate me but I was super firm with the price that I want and that it.. (Final)

After a few hrs of hot discussion and at times, firing words to the salesperson, i got the car for about $200 above invoice

- Charles
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Old 06-11-2004, 06:08 PM   #53
1illusion
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not black, blue or grey.

Angry

ok long one here goes.

Chalk another pissed off person up for Stevens Creek Subaru.

I went in to the dealer just poking around to get a feel for what i was looking at. At first glance I almost immediately discounted all subarus because of the inordinate markup stickers placed on the windows of the cars. $5k for an 05 wrx sedan $4k for an 05 wrx wagon, and $3k for an 04 wrx wagon. This put me off pretty bad, but I'm a pretty mean haggler so I thought I'd give it a shot. They easily let me go for a test drive, but the stupid ass sat in the front seat immediately even though I had my wife and kid with me, that PISSSSSED the wife off. Anyhow the drive was good and I was really happy with the car so we got back to the dealer and the first thing out of my mouth is "I'm not at all interested in buying today I'm just shopping around, with al bullcrap aside what kind of numbers am I talking" The first number he put on paper almost made me punch him($31k for an 05 wrx wagon). I then asked what about trade in. I about my flawless black 01 v6 accord for trade in with 25k miles, not a ding in the body(it is currently in the shop due to a hit and run, one fender and some suspension work being done), freshly zaino'd, I kept the interior spotless in the car with no stains and no abnormal wear, tires have less than 500 miles on them, brakes are less than 1000 miles, and this moron writes $5k for trade in. I almost got up and left immediately. He asks me to please wait a second and goes into the magic mirrored room and comes back and says "ok buddy, you have to shake my hand, look at the deal I got for you" and pushes a piece of paper in front of my nose with $8k written on it. I got pretty upset and said "Do you have any f#@$ing idea how much that car is worth. He gave me this BS that after an accident that's over $500 cars get a salvage title. I guess he thought I was stupid, the car had about $3k worth of damage that was being fixed at a dealer recommended body shop, and salvage titles only happen when your car is declared totaled by the insurance company. I whipped out reports from KBB.com stating my car was worth between $12k and $16k for trade in and he almost crapped his pants. He got up and went back into the magic room and pulled the "buddy shake my hand, look at the deal I got for you" again. He showed me a piece of paper with $10K written on it. I was pretty mad and told him I'd just sell it by myself, so what are we looking at bottom line for the car. He played with the calculator, he says "out the door with tax title and the other fees, $31750". We go though some arguing and a few more "buddy shake my hand bits" and he gets all the way down to $29k out the door for an 04 wagon with 1100 miles on it, but here's the clincher, he just pushes a piece of paper in front of me and says, "here buddy sign this". I asked what it was and he calmly said "oh it's just you accepting the offer to take the car" I got up and said "thank you, that's not in my price range" and called to my wife and kid and politely asked for my license and registration for my accord back. They started pulling "oh no sit down lets talk some more" it was already too late and I was pretty mad so I demanded my stuff back and STILL they refused. I then threatened to call the police if they didn't give me my stuff back and magically the manager disappeared and was back out 20 seconds later with my stuff.

Now I really wanted a subbie for my new car and had already done some research on KBB and edmunds as to what I should be looking at price wise. I ended up going to Carlsen. I told the salesman I wasn't interested in any BS what price could he give me bottom line. We sat down, he immediately said and "ok here's the invoice, I can go $750 below this plus $1000 for the current incentive." He said without seeing my car(it was still in the body shop) but based on my description he estimated between $12K and $14k(which is what I was expecting). So overall Carlsen was more than $10K price difference between Stevens Creek.

Can anyone guess here I bought y new toy from? lol


I'll also note that while I was at stevens creek subaru, I personally witinessed some stupid young kid take 8.9% financing and $43K out the door for an 05 STi. I wanted to slap him, but it was his stupidity.
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Old 05-13-2005, 06:57 AM   #54
chunkyckn
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You guys should try Ron Price.
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Old 06-20-2006, 06:08 PM   #55
spitfirezip100
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Location: Venice, CA
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yeah stevens creek is about the worst service and sales that I have ever experianced. when I was in the market for a wrx, they tried to sell me an 02 wrx with some rims for 24,000, and this was back in september of 04... when I showed him the then blue book value of around 19,000, he told me that the rims were worth $4000... it's obvious that they were not $4000 rims as they were most likely rotas from what I could tell. They even had an old end of the year 04 on the lot that they were selling for $20,000, but it had about 160 miles on it, and had all sorts of strange body paint damage... avoid Stevens Creek like the plague!
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Old 06-27-2006, 08:55 PM   #56
El Supremo
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Stevens Creek is beloved on I-Club too.

http://www.i-club.com/forums/showthr...ighlight=Creek

You gotta love a dealership coming on-line using fake sincerity asking "Where Did We Go Wrong?" and you get over 600 replies telling them what they did, and where to go . From what I've read, they still haven't changed their ways.

Last edited by El Supremo; 05-19-2007 at 09:43 AM.
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Old 05-19-2007, 03:18 AM   #57
brucelee
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Just had to bump this wonderful thread.

I want everyone to know how crappy they are. Grrrrrrrr
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Old 05-19-2007, 03:19 AM   #58
brucelee
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Oh, and not only are they terrible people, but they rape you VIA wallet.

*shakes fist in air*
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Old 05-19-2007, 03:19 AM   #59
brucelee
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Oh, and not only are they terrible people, but they rape you VIA wallet.

*shakes fist in air*
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Old 05-19-2007, 03:19 AM   #60
brucelee
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whoops, ^^^ sorry.
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Old 06-05-2007, 08:44 AM   #61
Gouki
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Location: San Francisco/Dublin
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I had the internet manager basically hold an STi hostage thinking I would gladly pay $32,000 for it with a coke and a smile. I had been dealing with the internet manager over at Livermore (which is much closer to me) and had negotiated $31,000 for the same car, which would have to be dealer traded from Steven's Creek. The internet manager over at Steven's Creek refused the trade, stating that he wanted to deal with "Paul" himself. (mind you that my name is Peter) I thought this kind of scum and villainy was reserved for the movies. I ended up buying the car from Livermore, whose internet manager came in on his day off, and drove up to Sacramento to pick up my car. Now that's service!
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Old 02-03-2008, 11:52 PM   #62
Grande
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I'll never go to Steven's Creek Subaru again. Even knowing I would not be able to make the payments, the salesman manager tried to push a car on me.

Subaru of Santa Cruz is the best on my area!!!
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Old 10-31-2008, 05:54 AM   #63
vhalin
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-999999 for stevens creek subaru. treated my brother like crap when buying his first subaru, treated me like crap when i bought my subaru.
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Old 10-31-2008, 11:03 AM   #64
im2ninja4u
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There's always turlock subaru which isn't too far from the bay area. The guys there don't BS, straight to bidness, and they'll give you a good deal . I got my 08 STi for MSRP with all the bells and whistles.
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Old 02-03-2009, 11:51 PM   #65
lagerbil
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So recently I found bayareasubaru.com which quoted a good price for a 09 WRX. Upon emailing them, I found out that it's just a front for "Masood Mir" at Stevens Creek Subaru. And this thread and their yelp review are making me think the price isn't worth the trouble.

Has anyone had any problems trying to get the quoted price? Or has anyone used bayareasubaru.com?

Thanks!
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Old 02-17-2009, 12:53 AM   #66
rrsettgast
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Hmmmm. This is odd. I called around to a bunch of dealers in the Bay area, and the sales guy (Mike) at Stevens Creek gave me a price of 23300 for a 2009 WRX wagon with no options. Now that was about $1000 less than the next closest dealer, so I took a drive down there. The sales guy I spoke with was not the most knowledgeable when it came to the technical details, but he grabbed the subaru guy from the method4motorsports shop, which is onsite, to answer my questions. (pretty cool guy by the way....spent a lot of time with me...don't remember his name though) I was trying to decide between the WRX or STI, and having a hard time. Despite the technical "neatness" of the STI, I decided to go with the WRX.

So the deal is a 2009 WRX wagon with:
short throw shifter,
sport grille,
cargo tray,
armrest extension
all installed

$24,168

Out the door for $26,492 after extortion..er...tax, license, registration, and crap like that. Man...California tax sucks.

I put down $15,000 and the rest on 2.9% finance. The finance guy was cool.

I am happy...or ignorant...

Last edited by rrsettgast; 02-17-2009 at 12:59 AM.
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Old 01-04-2010, 10:54 PM   #67
shallow_orbit
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Default Words fail me

Ok, so mostly I'm writing this because I need the 3 before asking the main question, just two more.

Just got back from the experience of dealing with Stevens Creek for the last time. Took the car in for the one-way valve in the gas tank recall, and they're the closest, figured they couldn't screw it up too badly. My mistake.

After my 07 impreza has spent 15 hours there in the last 3 weeks, the 30 minutes of recall work still hasn't been completed properly. Still have the 442 error that resulted.

I'll leave the comments about the first saleslime I dealt with at simply that the stupidity I'm going to address directly comes from the more functional of the two.

At the end of the 15 hours of recall/repair/diagnosis the final conclusion that was reached, and I'm quoting from the actual paperwork "the tech found the pressure control valve at the vehicles under carriage at the charcoal canister will not open & close to factory specs. Suggest to replace the pressure control valve part #42084AE130" this is of course trimmed. For those of you that don't read part number (I don't and had to look it up) the 4208... is a Valve Pressure Controller, a $170 part, not a PCV a $16 part. I'll be figuring out soon which one is correct.

This of course happened after he claimed my tires were dry rotting (good trick when they're basically brand new), but remember, he's not the one I wanted to recommend commit suicide just to save oxygen for the rest of us.
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Old 04-25-2010, 11:38 PM   #68
todbld
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Location: Santa Cruz, CA
Vehicle:
2003 WRX
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Default Take the drive to Santa Cruz, It is worth it!!!

Stevens Creek Subaru is the worst dealership ever. When I was shopping for my WRX I stopped by that SH_T HOLE. The Sales Guy was a dip and knew nothing and the finance manager was a even bigger jack ass. They tried to pull that strong arm sales crap on me and my wife when I told them I was just looking. The finance manager made a comment that customers like me gave them a bad rap. FU_K him. Looks like the have a great history of being jerks.

When I bought my WRX I purchased it at Santa Cruz Subaru. The Sales guy was GREAT, Service Department is Stellar and Parts Department is on top of their game. I had a Issue with my cold start valve and took it in to get serviced. The Service Manager hooked up the computer ran the code and told me what the problem was. Then said you know if you work on your car you can swap the part out in 20 mins, it will save some cash. I bought the part swapped it out in 20 mins then picked up 12er Newcastle and dropped it off with the Service Manager for hooking it up.

GO TO SANTA CRUZ !!!! There is a alternative.
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Old 08-12-2012, 02:41 AM   #69
splavidal
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Location: Boulder, CO
Vehicle:
2002 WRX wagon EJ25
Black

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A few months ago I needed some work done on my 02 wrx. Luckily I checked yelp on Stevens Creek Subaru before I went down there. I saw the rating of 1.5 stars and read the comments about how horrible both the service and sales departments are.

I decided to steer clear of Stevens Creek and went to a shop called Speed Element that specializes with Subarus. As it turned out, I needed some major work on my car. The guys at Speed Element were extremely knowledgeable and did great work on my Subaru. Even though I had to wait a long time for part shipping( engine block from Subaru of America), I am extremely satisfied with the work they did on my car. I would recommend this place to anyone with Subaru troubles in the South and East Bay.
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