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Old 06-19-2012, 03:34 PM   #526
All4bSpinnin
Scooby Guru
Member Sales Rating: (10)
 
Member#: 99102
Join Date: Oct 2005
Chapter/Region: South East
Location: Jax, FL
Vehicle:
08 Corvette Z06
problem Traction?

Default

i was trying to purchase a gs bcs... called grimmspeed late in the afternoon in a rush to get one before my tune. They didnt have any bcs's in stock. Mike called one of his vendors on the west coast to see if they had one. Sure enough, they did. Ordered the bcs, installed it and it worked like a charm.

Thanks to mike for his hard work
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Old 06-20-2012, 01:21 PM   #527
Rodwrx23
Scooby Specialist
Member Sales Rating: (76)
 
Member#: 170948
Join Date: Feb 2008
Chapter/Region: South East
Location: Pembroke Pines, FL
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Grimmspeed offers some of the absolute best customer service I hav eever received. Being a business owner myself, I can't stress the importance of this to obtaining and retaining customers. They have done right by me on numerous occasions and really gone out of their way for me as well. Thank you Grimmspeed! Customer for life.
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Old 06-21-2012, 12:30 PM   #528
Fenrirthviti
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 281911
Join Date: May 2011
Chapter/Region: MWSOC
Location: Grayslake, IL
Vehicle:
2013 BRZ
WRB

Default

Not much to say that already hasn't been said. Ordered a towhook license plate kit for my BRZ through a group buy and his response times and customer service was excellent. Kept all of us in the loop on availability, as demand was over the top for these
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Old 07-02-2012, 08:41 PM   #529
zeroburnWRX
Scooby Newbie
Member Sales Rating: (7)
 
Member#: 209118
Join Date: Apr 2009
Chapter/Region: MAIC
Location: Sterling, VA
Vehicle:
2006 STI
WRB

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Ordered some Gaskets and WRB Paint. Very fast shipping and great service. Thanks!!
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Old 07-12-2012, 09:20 PM   #530
swagen
Scooby Newbie
Member Sales Rating: (3)
 
Member#: 293427
Join Date: Sep 2011
Chapter/Region: MWSOC
Location: Chicago Burbs
Vehicle:
2003 WRX Wagon
WRB

Default

Hey all Vendors please take NOTE!

Grimmspeed is what all Subaru vendors and shops should thrive to be! Response to inquiries and answering the phone equals excellent customer service and is what all of us Scooby addicts need.

Last edited by swagen; 08-01-2012 at 03:40 PM.
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Old 07-15-2012, 01:40 AM   #531
projectQWKSLVR
Scooby Specialist
Member Sales Rating: (7)
 
Member#: 285270
Join Date: Jun 2011
Chapter/Region: NESIC
Vehicle:
03 WRX
PSM

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^^^ What he said!

Every interaction with the GrimmSpeed staff has been a pleasure! On top of that everything i have received from them fit first time, and did exactly what it was designed to. Well done boys, keep up the good work!

P.S. I love the PnP job on my manifolds... What turbo lag?
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Old 07-18-2012, 04:39 PM   #532
Armyofcase
Scooby Newbie
Member Sales Rating: (1)
 
Member#: 281396
Join Date: Apr 2011
Chapter/Region: South East
Location: Knoxville, TN
Vehicle:
2009 WRX Sedan
World Rally Blue

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Matt and Justin (and everyone else) at Grimmspeed are awesome! Not only do I proudly support their products on my car but I'm happy to have them as an AutoX contingency sponsorship...or is it that they are happy to have me?!?

Regardless, I can't stress enough how much time and effort that everyone at Grimmspeed goes thru to make sure that each and every customer is completely satisfied with their products. Every company should take notes on how these guys operate! Way to go Grimmspeed! Fan for life!!!
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Old 07-31-2012, 06:56 PM   #533
wrxtacy3
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 322947
Join Date: Jun 2012
Chapter/Region: MAIC
Location: lebanon pennsylvania
Vehicle:
02 wrx
platinum silver metallic

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awsome customer service! i ordered some good ol scottys cocktail for my bugeye since ive heard such great things about it. i placed my order at 3:00 pm this afternoon, got a call from grimmspeed only 3 hours later at 6:00 to personally tell me that my package has been shipped. its great to know theres still companys out there who actually care. i know where im going next time i need anything for my baby
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Old 08-06-2012, 09:26 PM   #534
Bradferd77
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 327883
Join Date: Aug 2012
Chapter/Region: SCIC
Location: Simi Valley
Vehicle:
2012 Impreza
DGM

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After my first GS purchase I would have to say im quite impressed. Their customer service is better than any I have ever experienced, online or otherwise. My order shipped within hours and hit my doorstep fast. It arrived with extra swag which was a nice touch. Unfortunately due to the website being out of date, I received the wrong product. I let them know, and no questions asked they apologized and are sending me the correct part to complete my order. All emails were answered quickly. GS makes you feel like a name, not a number. Thanks guys.
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Old 08-18-2012, 11:50 AM   #535
swagen
Scooby Newbie
Member Sales Rating: (3)
 
Member#: 293427
Join Date: Sep 2011
Chapter/Region: MWSOC
Location: Chicago Burbs
Vehicle:
2003 WRX Wagon
WRB

Default

Ok - received my ported manifold a several weeks ago and my cross pipe last week when they bacame available again. I spoke with them on the phone before the cross pipe was shipped and added their gaskets to my order and also got some installation advice - the advice being to bolt up the collectors to the heads and uppipe and then the cross pipe last - I had previously read all of the info about exhaust leak sounds and actual exhaust leaks and I was concerned about it because I know that would drive me nuts - having to hear the exhaust leak sound - I have not experienced any of that - my car only sounds slightly louder than it did. Getting it tuned next week to take full advantage of the new setup.
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Old 08-21-2012, 10:24 AM   #536
enginerdCO
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 175666
Join Date: Mar 2008
Chapter/Region: RMIC
Location: Colorado Springs, CO
Vehicle:
2006 WRX Wagon
Platinum Silver Mettalic

Default

I've had a few experiences with GrimmSpeed and all of them have been great. First purchase was an Up-pipe with the thermal coating (awesome), then had a failed TGV sensor and bought a used one which was a life-saver IMO. Recently had the up-pipe fail at flex area and they've graciously agreed to a post-warranty replacement due to a previous design flaw, I guess. I plan on continuing business with GS in the future, and have way too many of their parts picked out for the future. Electronic BCS and 160 deg T-stat is probably next. And of course the GS stickers are part of my collection.
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Old 08-22-2012, 03:01 PM   #537
BluBlur
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 275078
Join Date: Feb 2011
Chapter/Region: MWSOC
Location: Chicago
Vehicle:
2004 STI
WRB

Default

I ordered a grimmspeed uppipe for my Sti and upon initial inspection of the pipe I found there to be some pitting near one of the welds as well as some actual weld penetration which penetrated directly inside the pipe. I contacted Grimmspeed and spoke with Matt who was excellent in listening and understanding the problem and offered to send me a replacement uppipe same day, no charge to me. My initial frustrations ceased after this excellent customer service I experienced and I WILL order more Grimmspeed products in the future. Thanks guys!
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Old 08-31-2012, 11:14 AM   #538
scoobyboobys
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 281807
Join Date: May 2011
Chapter/Region: NESIC
Location: central nj
Vehicle:
2010 sti
white

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The gs pnp exhaust manifold, crosspipe, and uppipe I ordered looked top notch along with their service. I recommend the pnp to any subie owner, you can feel the difference. Pro tune is next.
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Old 09-08-2012, 02:37 PM   #539
idleaircontrol
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 184665
Join Date: Jul 2008
Default Grimmspeed parts & service

When rebuilding my car I purchased nearly every part from the Grimmspeed website... I'm not kidding. In addition to the parts purchased I sent them additional parts to receive their P&P and ceramic coating services. After having the car pro-tuned and putting over 12,000 miles on it since that time I could not be any happier with Grimmspeed. Their turn around time is fast compared to most shops. The quality of their services are remarkable. Their parts are very well built and the customer service is outstanding. I highly recommend evrything they do and that says a lot!
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Old 09-09-2012, 10:10 AM   #540
mert34
Scooby Newbie
Member Sales Rating: (5)
 
Member#: 183598
Join Date: Jul 2008
Chapter/Region: AKIC
Location: Juneau
Vehicle:
2015 WRX
WRB

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Have grimmspeed port and polished manifolds, cross and up. Got it coated blue from them. Less then 3 months and the coating is gone in spots. Not just small spots either.
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Old 09-10-2012, 06:22 PM   #541
GrimmSpeed
NASIOC Vendor
Vendor Sales Rating: (210)
 
Member#: 136396
Join Date: Jan 2007
Chapter/Region: MWSOC
Location: Minneapolis, MN
Vehicle:
2015 WRX, 2012 WRX,
2013 BRZ, 2006 STI

Default

Quote:
Originally Posted by mert34 View Post
Have grimmspeed port and polished manifolds, cross and up. Got it coated blue from them. Less then 3 months and the coating is gone in spots. Not just small spots either.

I'm sorry this hasn't lasted as long as you had hoped. The coating should typically last 2+ years in a perfect situation. We do warranty our coating services so if you're interested in having them re-coated please send us an email to sales@grimmspeed.com and we can get the ball rolling!

Mike
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Old 09-10-2012, 08:28 PM   #542
mert34
Scooby Newbie
Member Sales Rating: (5)
 
Member#: 183598
Join Date: Jul 2008
Chapter/Region: AKIC
Location: Juneau
Vehicle:
2015 WRX
WRB

Default

Thanks for the offer, i had another set on a older wrx that lasted a long and sold the car and they still looked good. Still like your products and your customer service.
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Old 09-10-2012, 10:47 PM   #543
exchefphil
Scooby Newbie
Member Sales Rating: (6)
 
Member#: 324145
Join Date: Jun 2012
Location: Jackson,Tn
Vehicle:
2011 Sti sdn stage 2
WR blue EFI tuned

Default awesome customer service

ordered a gasket an adapter for my dp and exhaust and they were by far more than helpful and knowledgeable of what i needed i will be ordering in the future from grimmspeed keep up the fantastic service wish all my dealings were this easy and friendly cant say enough about them thanks for everything
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Old 09-14-2012, 08:32 PM   #544
end_of_silence
Scooby Newbie
Member Sales Rating: (34)
 
Member#: 85565
Join Date: Apr 2005
Location: Finksburg, MD
Vehicle:
2002 Goon Project
95 Neon Sport RX beater

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I ordered an upipe/turbo and downpipe turbo gasket. Fast shipping, and even followed up with a phone call? You have to be kidding me; old school customer service. I will defintely be giving them my business from here on out.
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Old 09-24-2012, 08:42 PM   #545
superacerc
Scooby Newbie
Member Sales Rating: (1)
 
Member#: 317679
Join Date: Apr 2012
Chapter/Region: AKIC
Location: Juneau, AK
Vehicle:
2009 2.5XT/20G
Metallic Black

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I too got a phone call when my item shipped, I was almost speechless when I hung up the phone. I've got a boost controller and a light weight pulley that both work flawlessly. Thanks for the service, i'll definitely be coming back again.
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Old 09-27-2012, 07:01 PM   #546
alonsodotcom
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 331840
Join Date: Sep 2012
Chapter/Region: MWSOC
Location: Berrien Springs, MI
Vehicle:
2002 Impreza WRX
Platinum Silver Metalic

Default

wow, great service and VERY fast shipping! cant wait till I can buy more stuff from them!!!
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Old 09-30-2012, 02:18 AM   #547
socalflat4
Scooby Newbie
Member Sales Rating: (0)
 
Member#: 330562
Join Date: Aug 2012
Chapter/Region: SCIC
Location: West Hills
Vehicle:
2002 WRX Wagon
WRB

Thumbs up

Great service and a great product! Just installed my ceramic up pipe today(along with their gaskets), the fit and finish was perfect. Now if they only made a down pipe, still in the market for one...come on Grimmspeed
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Old 10-01-2012, 08:41 AM   #548
taosracer
Scooby Newbie
Member Sales Rating: (2)
 
Member#: 131108
Join Date: Nov 2006
Chapter/Region: NESIC
Location: the DRS zone
Vehicle:
2002 TS/WRX wagon
Blue ridge pearl

Default

Grimmspeed has always been a class act. I had a small issue with an up pipe that I received last week, and another one is on the way. Matt is very good with customer service and Justin is lucky to have him with the company.

Thanks, keep up the great work guys
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Old 10-01-2012, 05:29 PM   #549
sfk1412
Scooby Newbie
Member Sales Rating: (6)
 
Member#: 290974
Join Date: Aug 2011
Chapter/Region: Tri-State
Location: Houtzdale, PA
Vehicle:
2005 WRX Wagon
PSM

Default

Can't say enough good about Grimmspeed. Ordered gaskets and EWG bracket on a Saturday and already came. Not to mention a call to let me know they have shipped. Also customer support is awesome. Always quick in response and helpful. Great job!
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Old 10-08-2012, 03:12 PM   #550
JJustcool
Scooby Newbie
Member Sales Rating: (3)
 
Member#: 178375
Join Date: Apr 2008
Vehicle:
2002 Impreza
Silver

Default

Grimmspeed, is one of the best in the business great customer service, top notch products and fast shipping. A+++
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