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Old 09-28-2012, 01:36 PM   #2176
stsdude2
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Quote:
Originally Posted by stsdude2 View Post
Name: Sam Spirer

Make: 2008 Subaru Impreza wrx

Mileage: 80k

Time Out Of Use: October 2012 to june 2012

Problem And Likely Cause: Engine was scored and burned and kept blowing turbos

Modifications: Coil overs, sway bars, end links

Submitted For Warranty Work (Yes/No): Yes

Reason Given For Denial: Aftermarket suspension that isn't covered under warranty to begin with apparently voids the warranty.

Your Story: I have had this car for 6 months, I worked for 4 years to have enough money to buy a WRX, I found this one for 15k, it blew 4 turbos in 12k miles and finally the subaru dealer ripped apart the engine and found it had not been maintained, it needed to be replaced or it would keep blowing turbos. THe warranty company Rep who came down to look at the car saw my coil overs, sway bars, brakes, and end links, which were not covered to begin with so thats why I changed them when they all blew 3000 miles after I bought the car. Apparently that voids my warranty, the dealer is quoting me 10k for an engine, I have an aftermarket warranty, and I still owe 10k on my car loan. I am screwed. I have no idea what to do.

Here is an official update to the end of my troubles here. It didnt work out in my favor.

my lawyer chased the warranty company, the dealership where I bought the car, the dealership who quoted me 10k for a fix. NOTHING HAPPENED. the warranty company said "**** YOU IN DE BUTT" and sent me a "Refund" check for 60% of what I paid for the warranty (so in essence they gave me 900 dollars towards my huge expense).

I decided to say "**** you" to subaru and told them to take their same old crappy 2008 motor with 4000 miles (whats a motor with 4k miles doing out of the car anyway? makes you wonder what problem caused it be pulled out at such a young age) and I took my car to Kaizen Tuning (A reputable tuning shop in Massachusetts) and I spent around 11k (all my savings pretty much) on having a 2011 STI block with forged pistons, a tomei turbo, invidia downpipe, stage 2 clutch and much much more put into my car and turned it into the car I had originally planned on eventually turning it into, I guess this incident just pushed me to stop beating around the bush and spend the money on the set up I really wanted for my car from day 1.

It hurts me to spend all this money, but I now have my dream car which will be pushing 280 to the wheels until I put fuel injectors in and then that will jump up another 50 or 60 horses and my engine has the capability to handle much more than that.

All in all, I got screwed. But once I get my car back finally this week, I know the only pain I'll be feeling is from the hole in my pocket and I'll be overjoyed with having the vehicle i've dreamed of owning. (I may cry tears of joy as soon I sit in it)

My advice is never use Warranty solutions ever. Also Check your ECU when you buy a bone stock WRX. I got a call today from the tuning shop saying "hey who tuned your ECU before us", I said "Whatchu talkin bout", and they said "ya someone tuned your ecu and ripped the mods off", and I said "well that explains everything." apparently I was pushing tons of boost and thats why I blew tons of turbos and my engine. I had no idea the car had been tuned. Idiot previous owner didnt set it back to stock.

Thank you for all the assistance granted by users in this thread, though I did not make it in getting my stuff paid for, it was nice to have friendly people willing to hand out advice and help me through a hard time.
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Old 09-28-2012, 04:25 PM   #2177
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"ya someone tuned your ecu and ripped the mods off", and I said "well that explains everything." apparently I was pushing tons of boost and thats why I blew tons of turbos and my engine. I had no idea the car had been tuned. Idiot previous owner didnt set it back to stock.
...aaannnddd this is why car manufacturer's don't cover modded cars. Even people that drop many thousands of dollars into their car still do boneheaded things and the cars may never be the same once they are returned to "stock".

So in the end, your warranty was rightly voided since you were driving around a time bomb, they just gave you poor reasons for it.

It is really unfortunate that there is no way to have the car record the number of times the ECU has been flashed and report the current state of the tune on the instrument cluster. This would make purchasing many vehicles much simpler... Trying to hide ECU information hurts the dealers who get stuck repairing bad tunes and hurts the secondary market where people get stuck with problem cars they didn't know were tuned.

Last edited by ocellaris; 09-28-2012 at 04:33 PM.
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Old 09-28-2012, 07:24 PM   #2178
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his story still isn't relevant as this thread is NOT INTENDED FOR 3RD PARTY WARRANTIES.

It ain't subaru's fault you didn't like the retail price of replacing the engine.

It ain't subaru's fault that your car didn't get covered. Its pretty common knowledge that all of these 3rd party warranty companies are even STRICTER than SOA on modifications.
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Old 09-29-2012, 01:39 AM   #2179
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Originally Posted by sc00by4life View Post
his story still isn't relevant as this thread is NOT INTENDED FOR 3RD PARTY WARRANTIES.

It ain't subaru's fault you didn't like the retail price of replacing the engine.

It ain't subaru's fault that your car didn't get covered. Its pretty common knowledge that all of these 3rd party warranty companies are even STRICTER than SOA on modifications.
thanks bro. I put a complaint on here a while ago and was just asked by another member to let everyone know how my case turned out. Would you rather sign up for a 3rd party warranty and not know which ones are crap?
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Old 09-29-2012, 08:12 AM   #2180
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Originally Posted by stsdude2 View Post
Would you rather sign up for a 3rd party warranty and not know which ones are crap?
That's easy. They all are.
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Old 09-29-2012, 01:00 PM   #2181
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either way, I was just sharing how my experience turned out, theres no need for any bs or flaming. God.
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Old 09-29-2012, 01:51 PM   #2182
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Originally Posted by stsdude2 View Post
either way, I was just sharing how my experience turned out, theres no need for any bs or flaming. God.
the problem posts like yours cause, is that people will take your experience as what they can expect from SOA.

this thread is NOT about 3rd party warranties and what they will and wont cover. if you want to make one - go for it!
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Old 09-29-2012, 02:21 PM   #2183
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ok well no one said NO THIRD PARTY WARRANTIES 6 months ago when I posted on this thread. they all said thats terrible you should sue the ***** out of them.
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Old 09-29-2012, 03:05 PM   #2184
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Originally Posted by stsdude2 View Post
ok well no one said NO THIRD PARTY WARRANTIES 6 months ago when I posted on this thread. they all said thats terrible you should sue the ***** out of them.
read the forum.....

Warranty issues and SOA problems......
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Old 09-29-2012, 03:08 PM   #2185
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like I said, no one said anything before about it, they all seemed to eager to help.
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Old 10-06-2012, 07:55 PM   #2186
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Name: Daniel Stiltner

Make: 2011 Impreza WRX

Mileage: 36,000

Time Out Of Use: 4 1/2 weeks the first time and 1 day the 2nd time

Problem And Likely Cause: Transmission syncros missing teeth (probably from previous owner) and leaking transmission (dealer forgot the axle seal).

Modifications: None* (*Aftermarket head unit)

Submitted For Warranty Work (Yes/No): Yes

Reason Given For Denial: Not yet

Your Story:

I don't know where else to post this as I cannot start a new thread.



My car is currently sitting at the dealer and this will be the 3rd time to be serviced in the past 60 days.



I purchased the car back in May 2012 (5 Months ago). About 3 months in I started noticing that it would grind when shifting in to 2nd gear and would take some force to get it out of gear (1st and 2nd gears). So I took the car to the dealer (Aug 11th) to have the transmission serviced under the warranty. They had the car for 4 weeks and 4 days before they gave it back to me. They said that they were backed up and had to order new parts to rebuild my transmission. I was fine with this as they put me in a loaner car. The guy in the service department said that the throwout bearing had to be replaced at 12,000 miles and he thinks that the bad synros were caused by the previous owner.



One week after getting my car back from the dealer I notice a puddle of fluid under my car coming from the transmission. I took it to them again and they told me that the axle seal on the pass side was leaking. They shipped the part overnight and gave me another loaner.



All was good until today (2 weeks later). I was turning around (3 point turn) on a dirt road and after reversing I tried going in to first gear and it wouldn't engage. I then tried going in to each gear with no luck. The strange thing was it felt like something was blocking the path from 1st gear to 2nd gear because I had to move the shifter all the way to the right, up and all the way back to the left and up to get to first. I was able to move the car out of the road by putting it in to the reverse position and move it forward; however, the gears made a grinding sound and white smoke came from under the hood like the clutch was burning as I moved it out of the road (about 5 feet). At this point I really don't want anything to do with this car anymore and don't know what to do about my situation. Does anyone have any suggestions? Should I call SOA and demand a new transmission and clutch or see if they will buy the car for the owed amount ($22,000) and sell me a new WRX?



Here is a list of parts replaced in the first service and service notes:

CAUSE: Tech found 1-2 synchronizer worn and needed to be replaced, also inside of case had a chip out of it.

LIST OF PARTS REPLACED

2 - 32650AA240 - SYNCHRONIZER SET

1 - 32219AA380 - GEAR AND HUB AY

3 - 32609AA071 - INSERT SHIFTING 1ST & 2ND

1 - 32100AA652 - CASE AY MANUAL TRANS

1 - 32145AA030 - GASKET CASE R

4 - SOA635001 - GEAR OIL

323106 MANUAL TRANSMISSION OVERHAUL
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Old 10-08-2012, 09:12 PM   #2187
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Update:
Subaru called and was unable to ruplicate the problem I was having. The print out they gave me showed 3 different techs drove my car. I picked it up and drove home. As I was backing in to my garage I put it in to first trying to line my car up and the shifter got stuck between 1st and 3rd. I took a lot of force to get it back in to gear. My drive way is on a slight incline and while it was stuck the car wouldn't move with the clutch pressed in and the break off. I don't know if its engaging both gears or what. Has anyone else had issue with the shifter getting stuck between gears?[/font][/color]
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Old 10-09-2012, 05:30 AM   #2188
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Next time it happens, call the dealer. Don't try to unstick it yourself. In your OP you say the problem was 'probably caused by the 1st owner'. So 'splain why Subaru should buy your car from you for what is owed?
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Old 10-18-2012, 04:27 PM   #2189
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Name:

Make: 2011 STi

Mileage:24,000

Time Out Of Use: one week so far

Problem And Likely Cause: factory boost control broken

Modifications: Perrin inlet hose, Perrin EQ headers, AMR tuned, EWG, up pipe, down pipe, Cobb SF Cold air intake, SPT Cat back

Submitted For Warranty Work (Yes/No): Yes

Reason Given For Denial: Car has modifications. Was told it would be denied if there was even just one mod done. The Subaru rep told the dealer that which then they told me.

Your Story: Was pulling into traffic at a merge and was running about 4500 - 5500 RPM when the car almost died and then picked up RPMs again but started smoking and pushing oil out of the turbo. Right now the claim is at SOA. Never drive my car hard and have only hit the rev limit a couple of times. I am getting 23 - 24 MPG in the city if that tells you how I drive my car. This is my 6th Turbo Subaru and all have been modified and I have never had any issues.
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Old 10-18-2012, 07:20 PM   #2190
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Based on your other post in your Regional forums, it looks like you really don't expect Subaru to pay for this, right? It sucks that you have to deal with this. Will any of the shops that have worked on it contribute to the repair cost? Especially if you've spent $'s with them?
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Old 10-18-2012, 09:13 PM   #2191
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Based on your other post in your Regional forums, it looks like you really don't expect Subaru to pay for this, right? It sucks that you have to deal with this. Will any of the shops that have worked on it contribute to the repair cost? Especially if you've spent $'s with them?
Yes, that would be interesting! Do the 'mod shops' and 'tuners' give you a warranty?
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Old 10-18-2012, 09:23 PM   #2192
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I not that naive! I know it's w/o warranties. Just seems like people spend mega bucks at these shops so maybe they could step up to help a bit when something goes wrong..
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Old 10-19-2012, 06:50 AM   #2193
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Originally Posted by Knotsure View Post
Based on your other post in your Regional forums, it looks like you really don't expect Subaru to pay for this, right? It sucks that you have to deal with this. Will any of the shops that have worked on it contribute to the repair cost? Especially if you've spent $'s with them?
I know Subaru is picky in what they cover and what they do not. I have had allot of subarus and thinking this maybe my last new one I buy. I love each and everyone of my Subarus I have owned.

As for any of the shops covering anything. I don't think this will happen. I called AMR and they kept jumping around the issues and well lets us know and I hope Subaru helps you. (Then evil laugh).

As for thinking subaru will cover this. I don't think they will but I HOPE they will. The case is elevated right now but that does not give me any hope.. Just have to wait and see what happens then go from there.

I do HOPE!!!!!!!!! Oh please, Please, PLease with sugar on top.
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Old 10-19-2012, 07:23 AM   #2194
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You might be on to something with that attitude! From years of reading on here, people that get all indignant, gonna get a lawyer, etc. seem to not fair well. People that are calm, act reasonable, etc seem to get help. Maybe if you approach it with that 'please' and telling them how many Subi's you've owned, they might help from a goodwill stand-point? You didn't return it to stock or anything like that, right?
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Old 10-19-2012, 07:44 AM   #2195
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I just went back and looked. Did this thing blow almost immediately after the AMR tune? And they had the cajones (sp) to laugh when you asked for help? WTH???
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Old 10-19-2012, 08:15 AM   #2196
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I just went back and looked. Did this thing blow almost immediately after the AMR tune? And they had the cajones (sp) to laugh when you asked for help? WTH???
The same day that their tuned map was loaded onto my ecu..
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Old 10-19-2012, 08:18 AM   #2197
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Originally Posted by Knotsure View Post
You might be on to something with that attitude! From years of reading on here, people that get all indignant, gonna get a lawyer, etc. seem to not fair well. People that are calm, act reasonable, etc seem to get help. Maybe if you approach it with that 'please' and telling them how many Subi's you've owned, they might help from a goodwill stand-point? You didn't return it to stock or anything like that, right?
Yes, getting all upset and what not does not help anything. Could not return to stock since half the parts are in Tampa and the car is with me in Augusta. That and the dealership knows it's modded so all I can is wait to see what SOA says.. either way it's getting fixed if they do it or I doing..

If I do it the motor is getting built!!!!!!
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Old 10-19-2012, 08:51 AM   #2198
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Most performance shops have a 30/30 warranty.

30 feet out the door, or 30 seconds. Whichever comes first.

"Never drive my car hard and have only hit the rev limit a couple of times." If that is the case, then why do you feel you need to have a built motor? Seems like a huge waste of money if you ask me.
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Old 10-19-2012, 11:45 AM   #2199
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Most performance shops have a 30/30 warranty.

30 feet out the door, or 30 seconds. Whichever comes first.

"Never drive my car hard and have only hit the rev limit a couple of times." If that is the case, then why do you feel you need to have a built motor? Seems like a huge waste of money if you ask me.
The 30/30 things was good..

Why build the motor. Well lets see here I do have a EJ motor with only 24000 miles on it and very well taken care of that is now useless. The reason why is the same that I worn my body armor in Iraq. Things happen that should not happen. Kind of the same way I have car insurance but have not had to use it in well never..
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Old 10-19-2012, 04:12 PM   #2200
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Did you tell the dealer what happened and ask them for help as a goodwill thing because of all the Sube's you've owned? You're not thinking this is a warranty issue are you?
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