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Old 10-15-2012, 10:48 AM   #126
LIQUIDSK8S
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Quote:
Originally Posted by subaru3169

just spoke with op on the phone earlier this evening.. i find it odd that qrack didn't simply send a shipping label to have the first rack sent back and at least try to negotiate a compromise between what happened.. i mean, it'd make sense to have it sent back to get a proper tear down to see if it really were the rack.. then, have it rebuilt to how it should be and resell.. but what boggles my mind is why they would send a rack that's for the wrong model yr on the second one which to me, makes things even more complicated

disregarding the diagnosis and how to solve getting his steering rack properly functioning, the impression i get is how bad the customer service from qrack is especially by the post made by that person supposedly from qrack.. imo and strictly imo, i think what may be fair is qrack send a return shipping label to have the initial rack returned<AND INSPECTED> and half the cost of the labor with the shop

as a side note, which i also told op on the phone earlier, i had a similar issue on a smaller scale with maniacelectricmotors on one of their alternators.. luckily for me, i was still under the 1yr warranty.. but anyway, i told them what happened, they sent me a replacement with a return shipping label, and i shipped the first one back.. i followed up a week or two later and the first alternator i received was confirmed defective.. second one is still on my car and it has been over 4yrs going strong.. imo, that was good customer service.. though, idk how it would have turned out had i been outside the warranty

in any case, op said he can live with it for the time being as he already has for the past yr.. but i'm sure he'll go with my suggestion on having it inspected on his next major service.. either way, wish the op best of luck and i know several of us await to see how this gets resolved
Many people run the 06 rack on earlier years, it's not a issue.

Quote:
Originally Posted by JASWRX
[QUOTE

They said they would pay based on the assumption the rack was defective. If the rack is NOT defective........WHY ON GODS GREEN EARTH would you expect them to pay. "It's that simple"

No, wrong again. They said they would pay Yimi directly after the install, regardless of the rack's condition. You were NOT there, so stop acting like it.

However, even if your pretend story was true, they did not send the return label, so even if they wanted to inspect it, they could not. How about you call Yimi and find out the truth. You pretend to have been there in the situation, and were at the scene, the day it was installed.
[/quote]

Lol I'm not the one with the imaginary story. You honestly expect us to believe that Q-rack would pay for all labor on the install, even if there rack wasn't the problem. Sorry I don't buy that, and that's not how you said it earlier either.

Every symptom you have described to us, is caused by a loss in pressure.........this would not be caused by the rack. Something else is wrong with your car. My suggestion, try a STi pump which should fix it. We've seen similar issues in the past when running the early WRX pumps.
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Old 10-15-2012, 01:13 PM   #127
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go buy another pump? (2nd one) The STi is that much different? Everyone wrx owner I know, does not have a STI pump with their qrack. Do I have to mount, route it differently?
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Old 10-15-2012, 01:18 PM   #128
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Quote:
Originally Posted by LIQUIDSK8S View Post
Many people run the 06 rack on earlier years, it's not a issue.
[/quote]
yes, but the shop had to go out and buy inner tie rods, just confirmed which part, another part Qrack did not pay for.


Talked to Yimi to confirm everything, and when Tibo'rs last communication was. You don't have to believe me, but the agreement is EXACTLY as I stated. You are in denial and can believe whatever you want.

Last edited by JASWRX; 10-15-2012 at 02:28 PM.
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Old 10-15-2012, 02:10 PM   #129
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Might as well try a STi pump. Unless you're afraid of confirming it isn't the rack.
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Old 10-15-2012, 02:22 PM   #130
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easier said than done.

A STI pump (which I am not sure fits) and is any different (better) than the WRX pump is $500.

A lot of the other WRX guys seems to have no problem on WRX pumps. Changing to STI pump is not necessary at this point.

Afraid of confirming? Not sure what you mean. 3 shops have already done that.
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Old 10-15-2012, 02:55 PM   #131
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Quote:
Originally Posted by jdblock View Post
Might as well try a STi pump. Unless you're afraid of confirming it isn't the rack.
Dude, don't be an ass. Almost nobody that runs Q-racks has found it necessary to change the pump out.
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Old 10-15-2012, 04:43 PM   #132
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OP. Did your racks come with the hardlines bolted on the rack, or did you have to use the ones from your WRX rack? My STi has lines that look different, and looking at pictures online between early WRX racks and STI racks, it looks as though the STI has larger lines. I know I had to swap my lines when I installed my Q-Rack.
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Old 10-15-2012, 04:43 PM   #133
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did they replace/use the o-rings at the connections? just a thought
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Old 10-15-2012, 05:05 PM   #134
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Quote:
Originally Posted by JASWRX
easier said than done.

A STI pump (which I am not sure fits) and is any different (better) than the WRX pump is $500.

A lot of the other WRX guys seems to have no problem on WRX pumps. Changing to STI pump is not necessary at this point.

Afraid of confirming? Not sure what you mean. 3 shops have already done that.
3 shops have confirmed nothing. They don't know what the problem is, and as many shops do they point the finger at a part rather than finding the real problem. Every symptom you have says its not the rack, not to mention you now have 2 racks with identical symptoms. It's not the rack.

When you refer to other WRX's, were these 02's? I know with the early 02 some guys would have pressure issues on the Q-rack, I'm sure a quick search will find them for you.

Quote:
Originally Posted by JASWRX
yes, but the shop had to go out and buy inner tie rods, just confirmed which part, another part Qrack did not pay for.

Talked to Yimi to confirm everything, and when Tibo'rs last communication was. You don't have to believe me, but the agreement is EXACTLY as I stated. You are in denial and can believe whatever you want.
Lol ok buddy. You expect Q rack to supply you with new tie rods? They tell you that you will need new ones to match the rack. Not to mention its wise to replace them anyways.

Last edited by LIQUIDSK8S; 10-15-2012 at 05:17 PM.
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Old 10-15-2012, 09:38 PM   #135
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Quote:
Originally Posted by LIQUIDSK8S View Post


Lol ok buddy. You expect Q rack to supply you with new tie rods? They tell you that you will need new ones to match the rack. Not to mention its wise to replace them anyways.


I don't expect anything. They told me they would, well actually they told Yimi they would reimburse them for the tie rods. I was there during the install. Agian, you WERE NOT THERE, so stop acting like you were god watching over. You write as if you talked to me and the shop, and were part of the conversation that Tibor, me, and the shop had regarding the agreement. It's weird man! If Yimi post here, you are going to look like a fool!

I already said they admitted they messed up by sending the wrong rack, and apologized for the inconvenience. They sent a rack for a 2006. No big deal, we just had to find the parts. I did not have to mess with that on the 1st rack.

Last edited by JASWRX; 10-15-2012 at 09:58 PM.
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Old 10-15-2012, 09:45 PM   #136
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Originally Posted by jdblock View Post
OP. Did your racks come with the hardlines bolted on the rack, or did you have to use the ones from your WRX rack? My STi has lines that look different, and looking at pictures online between early WRX racks and STI racks, it looks as though the STI has larger lines. I know I had to swap my lines when I installed my Q-Rack.
We had to use my existing hardlines (at least on the 2nd one).

I spoke to Yimi today, so we will see if they post here.
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Old 10-15-2012, 10:12 PM   #137
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The point of this thread was not to solve my issue as that would be near impossible over the Internet, and quite frankly, I have got used to it. I have taken my car to shops, and out of options. When I do my 150,000 mile service, I will have the issue looked at again for a 4th time.

* Remember, the tires shutter as your turn the wheel, when the motor is off, and on the rack.

The point was to let people know that Qrack broke its promise to Yimi. You all can think what you want, and can even personally ask Yimi since some of you (dare I mention names) seem to think I am lying, but what was agreed on, simply did not happen, and worse of all, Qrack did not even accept their own rack back, which is mind boggling.

Nothing is worse than for a company to go against their word, not pay, and totally back-out, and ignore the situation, as if it did not exist, and then, not even look at the 1st rack, to see what the issue could have been. I can guarantee you this, Yimi WILL NEVER work with them again, nor recommend them.
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Old 10-15-2012, 10:25 PM   #138
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To prove it is the rack you need to turn the control shaft lock to lock, with the wheels in the air and the steering knuckle detached at the u-joint. That isolates the rack. You can turn it with little effort with channel locks. You don't seem to want to do that.
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Old 10-15-2012, 10:43 PM   #139
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I never said that. I can't just drop everything, and put the car in the air. At this point, since Yimi did the install, it would be best to have them do what you are suggesting for warranty sakes, and respect to them.

Just wait till they post here...

Last edited by JASWRX; 10-15-2012 at 11:17 PM.
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Old 10-15-2012, 11:19 PM   #140
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If you get the vibration in that case then pop the end links. All that's left at that point is the rack and its equivalent to going lock to lock on the bench. If that clears it up start looking at your ball joints...
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Old 10-15-2012, 11:21 PM   #141
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Quote:
Originally Posted by ToddMcF2002 View Post
If you get the vibration in that case then pop the end links. All that's left at that point is the rack and its equivalent to going lock to lock on the bench. If that clears it up start looking at your ball joints...
Will do.
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Old 10-16-2012, 12:38 AM   #142
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Quote:
Originally Posted by JASWRX View Post
Are you serious?? NO THAT IS NOT FAIR! You have broken your promise to both Yimi and I, and have switched sides, and are asking me to pay you if it works. That is not at all what we ALL agreed on. You did not pay Yimi, bottom line, as you said you would, and have ignored both of us. You ran away from the problem.

Anybody, want to call Yimi, and ask them what they think of Q-rack??
Yimi has called and emailed them several times, and QRack does not reply. That is HORRIBLE CUSTOMER SERVICE.

No one said anything about being cushy, BUT, it is not suppose to shutter, and YOU told me so. I was told by your company, that it would act similar to stock, just way faster, and should not be shuttering. WHY would have you agreed to send me another rack if this is "normal?" I have lost so much respect in your company, it is unbelievable.
Whats Horrible customer service?

That we shipped you a new rack on the word that we supplied a bad rack after having a proven record of of 99.99% solid product over 20yrs? I disagree with you!

You will never find a manufacturer who will send you warranty product before getting the defective back, no one will ever pay any labour. Tibor agreed to because a faulty q-rack is almost impossible because of the way we do things around here.

We sent you replacement product in good faith, we cant have another shop determine the rack is faulty without us taking it apart to inspect it. We stood by our product, now we want to inspect it before the wallet comes out. We arent saying we wont pay your bill but there has to be a reasonable process, and giving you product and $$ without having anything to show for it is not reasonable.

You are lucky you dealt with Tibor on a good day, he can be a softy I would have demanded payment for the 2nd rack or asked you to send the defective rack in for warranty. We take a lot of pride in our product and what goes into it and for good reason.

What happens if the rack is not defective and works fine? Who is responsible for the bill then? The shipping of the 2nd rack? You cant have it both ways dude....sorry!

Find me on IWSTI, no need to even sign up, get my email off my signature or PM me. I am not a vendor here so I wont post my info incase it violates NASIOC vendor policies.

As far as I am concerned we sent you 2 racks and got paid for one, we want the bad one back ASAP or pay for it!

Edit: For those who have been technical about this and supported us in general or been the voice of reason I thank you all, there are quite a few of you so I wont name names but I appreciate it.

Cheers!
-Akshay @Q-Rack!
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Old 10-16-2012, 02:03 AM   #143
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Quote:
Originally Posted by JASWRX View Post
The point of this thread was not to solve my issue as that would be near impossible over the Internet, and quite frankly, I have got used to it. I have taken my car to shops, and out of options. When I do my 150,000 mile service, I will have the issue looked at again for a 4th time.

* Remember, the tires shutter as your turn the wheel, when the motor is off, and on the rack.
If the point of the thread was not to solve the issues then it is in the wrong forum. This forum is for technical discussion, not vendor/parts reviews.

With that in mind, the tires WILL shutter even if the car is off because there is resistance in the lines. You are not just rotating the rack back and forth, you are pushing the fluid as well. And, if there is cavitation in the lines, you are still going to feel the shuttering.

And the fact that it's happening at low speeds or stopped shows this. The time when the most pressure is used in the power steering is when you are stopped or moving slowly. Ask any owner of a manual steering car. They will tell you it is hardest to turn at low speeds or stopped.

Just to really drive this point home, (even though you don't want to read it according to your above statement) here is an analogy. An air bubble in a high pressure line like power steering is similar to an elastic band attached to a sticky paper weight. As you turn the wheel, the air bubble will compress until it reaches a point where it can now move the steering rack. Once the bubble overcomes the friction in the rack and causes it to move, the amount of friction is greatly reduce and that bubble expands to its original size. This will cause the rack to move rapidly and in a very jerky fashion.

Just like if you tried to drag that sticky paper weight across the table by pulling the elastic. The elastic will stretch until it overcomes the friction then the weight will spring across the table.

Now this could have been an issue with the install OR it could be an issue with assembly of the rack. If the seals are bad or installed incorrectly then they will leak and cause air to enter the system. Because this has happened on two different racks, I'm doubting it's the assembly entirely on statistical probability and QC.

I would be very curious to see what happens if you run with no power steering fluid for a bit. Drain it entirely and try turning the wheel back and forth with the car either in the air or on a little drive if you're feeling strong.

Also, that is exceptional customer service to just send you another rack on word alone. Yes, I agree that the tie rod mix-up should be solved outright (by exchanging for the correct rack of covering the costs of the parts) but covering the cost of labor without inspecting the rack first is unreasonable. Pretty much every other warranty that I've seen like this requires that you either keep a credit card on file, or payment for the second unit up front so that if you try to keep the original unit, you will be charged for it.


Have you tried contacting Akshay since the first reply? It doesn't sound like you have and it seems like q-rack is trying to amend these problems.
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Old 10-16-2012, 04:10 AM   #144
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Qrack-You should try picking up your phone, emails, etc. Yimi and I have tried several times, and now you change the story, and are lying about the agreement. Shame on you.

Ohhh, Yimi will have a field day when they see this.



Quote:
Originally Posted by LuvJuggs View Post
Whats Horrible customer service?

That we shipped you a new rack on the word that we supplied a bad rack after having a proven record of of 99.99% solid product over 20yrs? I disagree with you!

You will never find a manufacturer who will send you warranty product before getting the defective back, no one will ever pay any labour. Tibor agreed to because a faulty q-rack is almost impossible because of the way we do things around here.

We sent you replacement product in good faith, we cant have another shop determine the rack is faulty without us taking it apart to inspect it. We stood by our product, now we want to inspect it before the wallet comes out. We arent saying we wont pay your bill but there has to be a reasonable process, and giving you product and $$ without having anything to show for it is not reasonable.

You are lucky you dealt with Tibor on a good day, he can be a softy I would have demanded payment for the 2nd rack or asked you to send the defective rack in for warranty. We take a lot of pride in our product and what goes into it and for good reason.

What happens if the rack is not defective and works fine? Who is responsible for the bill then? The shipping of the 2nd rack? You cant have it both ways dude....sorry!

Find me on IWSTI, no need to even sign up, get my email off my signature or PM me. I am not a vendor here so I wont post my info incase it violates NASIOC vendor policies.

As far as I am concerned we sent you 2 racks and got paid for one, we want the bad one back ASAP or pay for it!

Edit: For those who have been technical about this and supported us in general or been the voice of reason I thank you all, there are quite a few of you so I wont name names but I appreciate it.

Cheers!
-Akshay @Q-Rack!

Last edited by JASWRX; 10-16-2012 at 04:18 AM.
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Old 10-16-2012, 04:15 AM   #145
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They aren't trying to help. That was the whole point of the thread.
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Old 10-16-2012, 04:17 AM   #146
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You are totally right. I should have placed this thread in another section. While I totally agree that they should have charged the card, and see what happens when they get it back, they did not agree to that, and that is a fact that Yimi will tell you. They, instead, say that they would pay Yimi for the install parts.

We have contacted them several times. They ignore us (Yimi and I). I have actually contacted my attorney about this, and because they are in the U.S, there is nothing we can do, and at this point, Yimi just won't ever deal with him again, a sad but true fact.

Quote:
Originally Posted by Zefy View Post
If the point of the thread was not to solve the issues then it is in the wrong forum. This forum is for technical discussion, not vendor/parts reviews.

With that in mind, the tires WILL shutter even if the car is off because there is resistance in the lines. You are not just rotating the rack back and forth, you are pushing the fluid as well. And, if there is cavitation in the lines, you are still going to feel the shuttering.

And the fact that it's happening at low speeds or stopped shows this. The time when the most pressure is used in the power steering is when you are stopped or moving slowly. Ask any owner of a manual steering car. They will tell you it is hardest to turn at low speeds or stopped.

Just to really drive this point home, (even though you don't want to read it according to your above statement) here is an analogy. An air bubble in a high pressure line like power steering is similar to an elastic band attached to a sticky paper weight. As you turn the wheel, the air bubble will compress until it reaches a point where it can now move the steering rack. Once the bubble overcomes the friction in the rack and causes it to move, the amount of friction is greatly reduce and that bubble expands to its original size. This will cause the rack to move rapidly and in a very jerky fashion.

Just like if you tried to drag that sticky paper weight across the table by pulling the elastic. The elastic will stretch until it overcomes the friction then the weight will spring across the table.

Now this could have been an issue with the install OR it could be an issue with assembly of the rack. If the seals are bad or installed incorrectly then they will leak and cause air to enter the system. Because this has happened on two different racks, I'm doubting it's the assembly entirely on statistical probability and QC.

I would be very curious to see what happens if you run with no power steering fluid for a bit. Drain it entirely and try turning the wheel back and forth with the car either in the air or on a little drive if you're feeling strong.

Also, that is exceptional customer service to just send you another rack on word alone. Yes, I agree that the tie rod mix-up should be solved outright (by exchanging for the correct rack of covering the costs of the parts) but covering the cost of labor without inspecting the rack first is unreasonable. Pretty much every other warranty that I've seen like this requires that you either keep a credit card on file, or payment for the second unit up front so that if you try to keep the original unit, you will be charged for it.


Have you tried contacting Akshay since the first reply? It doesn't sound like you have and it seems like q-rack is trying to amend these problems.
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Old 10-16-2012, 04:21 AM   #147
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[quote=LuvJuggs;38279839

What happens if the rack is not defective and works fine? Who is responsible for the bill then? The shipping of the 2nd rack? You cant have it both ways dude....sorry!

[/quote]

I don't know what happens because that was never part of our agreement. Well, you were not on the phone, but you get my point. It was agreed upon that Tibor would pay, and the rack would be sent back, nothing further. Maybe you should have made the agreement, not Tibor.
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Old 10-16-2012, 04:34 AM   #148
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And lastly, for those of you who do not see pass the BS from Qrack, think about this:

Why on earth would Yimi do the install at ZERO cost to me, if they were not guaranteed to get paid by Q-Rack??
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Old 10-16-2012, 09:23 AM   #149
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If you don't want to find or fix the problem then this thread should be locked and/or move your issue to the review section.

I have asked but you didn't answer, if you think the rack you have installed now is defective then why are you driving with it? you don't know what is "broken" so what if something were to let go when your at a good pace? steering is right on the top of my list for safety and if I had a rack I thought was defective, I would install my stock rack and try and figure out whats wrong with the 2 racks I went threw.

it sounds like you don't want to send the rack back, why don't you just pay to send it back yourself to "shut them up" if you think your soo right? (yes more money out of pocket but you can get that back if your are right) I was trying to be nice and helpful but you have stated you don't care to be helped and it seems you don't want to do any work yourself just let a shop do it.

Last edited by funk32; 10-16-2012 at 09:59 AM.
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Old 10-16-2012, 09:51 AM   #150
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Quote:
Originally Posted by JASWRX

I don't expect anything. They told me they would, well actually they told Yimi they would reimburse them for the tie rods. I was there during the install. Agian, you WERE NOT THERE, so stop acting like you were god watching over. You write as if you talked to me and the shop, and were part of the conversation that Tibor, me, and the shop had regarding the agreement. It's weird man! If Yimi post here, you are going to look like a fool!

I already said they admitted they messed up by sending the wrong rack, and apologized for the inconvenience. They sent a rack for a 2006. No big deal, we just had to find the parts. I did not have to mess with that on the 1st rack.
Lol you're the one who looks like a fool. You have no interest in searching for the problem, only blaming Q-Rack for a problem with your car, and then having the audacity to cry about them not footing the bill. After reading their recent response, I would have a hard time believing you over them. See...... their account of the events actually make sense, while yours defy any form of logic.

Everyone here can see how unrealistic you are being. The fact that you would be ok with Q-Rack footing the bill even of the rack is not defective tells me a lot about your character.......or lack of it.

Bottom line, if the rack is not defective it's disgraceful for either you or Yimi to expect Q-Rack to pay, it's disgusting actually.

Quote:
Originally Posted by JASWRX

We have contacted them several times. They ignore us (Yimi and I). I have actually contacted my attorney about this, and because they are in the U.S, there is nothing we can do, and at this point, Yimi just won't ever deal with him again, a sad but true fact.
Even if they were in the US you wouldn't be able to do anything as your claim would be based on a verbal contract.

Last edited by LIQUIDSK8S; 10-16-2012 at 10:09 AM.
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