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Old 10-18-2012, 11:52 AM   #2526
Guy Hollywood
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Originally Posted by LinsanityFan View Post
To save my sanity on waiting for my WRB STI Sedan that's supposed to arrive 10/22 (I ordered 08/15)... I plasti-dipped my Drag DR 38 "winter" wheels gold

Oh another GLORIOUS day of reading these forums while I wait for my car...
Why didn't you powder coat them?
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Old 10-18-2012, 12:00 PM   #2527
Abanks
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errr how do i delete my post!!

Last edited by Abanks; 10-18-2012 at 01:16 PM.
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Old 10-18-2012, 12:02 PM   #2528
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Originally Posted by TimboAA View Post
Second post.. last time it was in the wrong thread *smack head*

I placed my order for a dark gray metallic WRX premium on 10/12/12 at a dealer in MA. No ETA yet.
i ordered my wrx hatch the same day from a dealership in VT. I was told allocation is for Oct so maybe this will give you some hope.
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Old 10-18-2012, 12:08 PM   #2529
Evanston Subaru
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^^^^^ SICLOS: That is all accurate (kinda) as far as I know.


FRAT WARNING:

This is where the problem started:

In the beginning of this fiscal year (not model year) another dealer I will not name (but some here may know I have serious beef with from one of their salesmen impersonating a customer and lying about my dealership right here on this forum), decided to get crazy with pricing quotes here in Chicagoland. Prices that are just ridiculous.

They made it their goal to surpass us as the "#1 Dealer" in Illinois no matter what it took. Of course, we don't want to let that happen. At that time, sold orders did NOT come out of the cars each dealer "earned", rather the sold orders came off the top of the allocation for the entire region (mid west in this case). So dealers in theory could put in as many orders as they wanted, and it would not affect how many units you earned for "stock". This allowed any dealer to take advantage of the system and not be punished regardless of how many orders they had.

That is exactly what this dealer did. Ordering a HUGE amount of Imprezas and wrx/sti, which in turn was greatly reducing the number of "stock" units that our entire Region got (MidWest). They took advantage of a silly system. We had two choices:

1. Sit back and allow this to happen, reducing the number we "earn" and taking many customers from our market area.

2. Jump on board with their style of "selling" (if you can call it that) and match their prices and start putting orders in.

We chose the latter.

I reached out to this forum, offering silly prices to you guys, in order to try and keep up with them. Of course, many of you guys were happy this rivalry was taking place, as you got crazy cheap deals because of it. We had no problem giving these discounts because sold orders were looked at as just "bonus cars" for us and we would still be earning the normal amount for "stock".

I was NEVER a fan of having the system set up this way. NEVER. However, I wasn't just going to sit back and let another dealer take advantage of it and surpass us and take business out of my market (evanston,north chicago etc). I went with the "if you can't beat them, join them" philosophy. My owner was fighting hard to get the system changed so that sold orders DID come out of dealers "earned" cars.

Fast forward to August 15th, the day the order system opened for 2013MY. Subaru blind sides everyone that day announcing that Sold Orders will now count against your earned units. This obviously was an issue as we do not want to sell the few wrx/sti we get for these crazy prices. I immediately stopped quoting those very insane prices, but of course I would still honor the ones that I had quoted and already accepted orders on.

As of now I am nowhere near as aggressive as I was before. I still try and hook up nasiocers with great prices, but it has to be reasonable. This other dealer did not stop. While they still claim to offer those prices, they are probably SOOOOO backlogged with orders that their customers may not see cars for 6+ months. It is what it is though, and they have every right to do what they want. More power to them if they want to operate that way. I am in no position to tell them what to do.

Where the REAL issue is with SoA- They have not told any dealers how many cars they actually "earn", leaving us in the dark as far as how many puts us "over" our allocations. The concept of their new order system is AWESOME and exactly what needed to be done, but it was rushed. How can SoA expect us to give a customer an accurate timeline for delivery on orders, if we have not been told how many wrx/sti we even "earn" per month????? It is an issue they are trying to address now, but it is a little late, no? So now we are all scrambling.

Back in August, I was given an estimate (guess) of 8 units per month, and that is what I stuck to. I have only ordered ~18 wrx/sti over the past 2 months, which seemed reasonable but was apparently over my number. So 2 of my orders were put on "hold".

Moving on to posting the info here, and pricing here:

There was a miscommunication or misunderstanding between someone who should know the right answers, and myself. I was told that because this is a private forum, where you have to sign up to join (and I pay to be a vendor) that I could post whatever I wanted in regards to pricing.

This was an error. While you DO have to join to be a member of this forum, it can still be VIEWED by anyone. Therefor I had to comply with Subaru's pricing guidelines for advertizing. I was misinformed, and made a mistake. Since then I have removed everything I have the power to remove. I have even sent out PMs to others who must have saved/screencapped what I had posted asking them to remove it form posts. There is nothing more I can do to correct my mistake, and if those dealers want to pursue further action that is their perogative. I did everything I could to fix it once I was made aware of it.

I apologize to anyone who sells Subarus if you are reading this (except anyone at that one dealer that started this storm of crap pricing ). My intention was never to cut into your profits. I hope everyone can be understanding of this. I make mistakes, and I am human.

MOVING FORWARD: I am reducing the allowed distance from my store from 200 miles to 100 miles for who I can actually order a car for. My prcing will still be aggressive, but not insane nor stupid by any means (PM me ).

This whole situation has become the biggest stress in my career by FAR. If I could take a picture of my hair 3 months ago, vs now, you would see that it is having an impact on me. lol. Salt and pepper, and I recently got an ulcer as well as shingles (both triggered by stress). I am NOT happy with this situation, and feel terrible that I have angered dealers accross the country. If I could go back knowing what I know now, things would be different. I love being able to help out other true Subaru enthusiasts across the country. I am an enthusiast first, and a "car salesman" second. That said my career here is very important to me, and I never wanted to jeopardize that.

Thanks for listening and letting me rant. Again my sincerest apologies to anyone who was negatively affected by the way this has all gone down.

Mike Olenski
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Old 10-18-2012, 12:20 PM   #2530
LinsanityFan
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Originally Posted by Guy Hollywood View Post
Why didn't you powder coat them?
cause i'm cheap?

Seriously though, $21 for do it yourself plasti dip versus at least $300 or more for powder coating

My DR 38's are gun metal and I really like that color. If/when I get tired of the gold I can just peel it off. Results were good. Good enoguh that I'm going to plasti dip my 17" BBS GD STI track wheels gold as well! This was my first time plasti dipping too.
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Old 10-18-2012, 12:22 PM   #2531
Siclos
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Thx for letting my know all my info is right. Nice to know I'm not 100% full of **** lol.
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Old 10-18-2012, 12:25 PM   #2532
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Ok guys. Great news for all those waiting! Your cars are coming! Cars were released yesterday, 10/17. They are being picked up today. They should be there in about a day or so. Mine is ETA now tomorrow and is already on the truck coming.

Reason finally released from Subaru. What has been happening is people have been ordering many cars. For example, I go to 5 dealers. Order 5 cars. Which ever comes first, I take. That leaves excess cars on the lot, and less cars spread out. Subaru has found this to be an issue. They held select cars at random for testing. There was no defects or issues with any of the cars. If you were picked, Congrats, you get your car 2 weeks late. They also found dealers who were making fake names up of people, then getting the car on the lot, saying the person never showed to get access to the more premier cars.

This is for all people who had 10/8 deliveries and do not have your car yet. Overall, I think its an iffy statement, but so be it. I will still be checking my car over for scratches and such.
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Old 10-18-2012, 12:25 PM   #2533
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Thx for letting my know all my info is right. Nice to know I'm not 100% full of **** lol.

I'm assuming you work for a dealer and were at the big training in Inidana the past few days
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Old 10-18-2012, 12:35 PM   #2534
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Originally Posted by KenBeanNet View Post
Ok guys. Great news for all those waiting! Your cars are coming! Cars were released yesterday, 10/17. They are being picked up today. They should be there in about a day or so. Mine is ETA now tomorrow and is already on the truck coming.
Naturally. Just in time for me to be 3 states away from home for the long weekend.

Thanks bud, hopefully I get some good news this afternoon too!
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Old 10-18-2012, 12:39 PM   #2535
alexw
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Quote:
Originally Posted by KenBeanNet View Post
Ok guys. Great news for all those waiting! Your cars are coming! Cars were released yesterday, 10/17. They are being picked up today. They should be there in about a day or so. Mine is ETA now tomorrow and is already on the truck coming.
I contacted Subaru of America again today, as I haven't received a call back on my "incident". I was told that my case was updated and my car is not "on hold". I'm pretty sure I knew that...

In a roundabout way I just continue to be told to just wait. I'm ok waiting, I have no choice, but why? Where is the car? Why the wait? That's my gripe about this. I am actually already paying for the vehicle as I secured outside financing on the 7th in preparation of delivery.

It sounds like the cars are coming, I'm going to try and forget about it all until it arrives.
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Old 10-18-2012, 12:42 PM   #2536
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Everybody hates on the top dog, if you cannot beat him, bash him, I guess

I believe in what you do Mike, and think more sales people should cater to enthusiast, because its our cars that stand out from the crowd and attract new subaru owners/enthusiast. It is our community which has generated a billion dollar aftermarket industry of companies jockeying to add to the appeal of the Subaru lifestyle. If it wasn't for us the Pez would be the flagship and Subaru would be chasing the Prius and Yarus down the rabbit hole!
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Old 10-18-2012, 01:09 PM   #2537
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Alexw,

I will be contacting Subaru HQ in determine if my calls to the HQ made the car move, or if it was just a coincidence. I have finally got the manager's direct phone number, I will see if I can forward you his number in a PM. He is so much better than the stupid SOA people. I'll let you know shortly.
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Old 10-18-2012, 01:12 PM   #2538
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Well i just wanted to share some info i just got.. we ordered a 2013 sedan on Sept 22nd. I just called dealership to follow up and he told me that the order would be held up until at least january if not february. He said per Subaru corporate, they are not even allowed to take any orders until further notice...just wanted to pass this along
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Old 10-18-2012, 01:19 PM   #2539
Californicater
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^thats prob region specific
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Old 10-18-2012, 01:26 PM   #2540
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I too have a 13 STI on order that was originally scheduled for delivery on 10/8. I am in Nashville, TN. This week, my new ETA was updated to 10/22. I am not sure how much faith I have at this point and I have begun to explore the possibility of getting a different vehicle.

I do have prior experience with a QC hold on an ordered car and it was much better. In 2004, I ordered an 05 Corvette. I was set to take delivery of the car at the Corvette museum in Bowling Green, KY on 10/13/04. About a week before my scheduled delivery date, I received a call from Bowling Green telling me there was a QC hold on my car and my delivery would be delayed. Within a day or two of my initial call, I received another call explaining to me that there a defective transmission part had been identified and all manual cars would need to be inspected and cross referenced to determine whether the transmission would need to be replaced. I received regular updates and ultimately received word that my car was not affected and would be able to take delivery on 10/15.

The lack of communication from Subaru to those of us that have been waiting for a car 10+ days is what bothers me most.

KenBeanNet, if you would also PM me the # of the Subaru HQ manager I would greatly appreciate it.
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Old 10-18-2012, 01:31 PM   #2541
Guy Hollywood
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Originally Posted by Evanston Subaru View Post
^^^^^ SICLOS: That is all accurate (kinda) as far as I know.

"Mike's big long post" (lol)

Mike Olenski
A man who can admit when he's wrong, especially in a public forum. Kudos, Mike. Your knowledge here throughout people's ordering process has been great. Hopefully others see it like I do. Thanks again.


Quote:
Originally Posted by KenBeanNet View Post
Ok guys. Great news for all those waiting! Your cars are coming! Cars were released yesterday, 10/17. They are being picked up today. They should be there in about a day or so. Mine is ETA now tomorrow and is already on the truck coming.

Reason finally released from Subaru. What has been happening is people have been ordering many cars. For example, I go to 5 dealers. Order 5 cars. Which ever comes first, I take. That leaves excess cars on the lot, and less cars spread out. Subaru has found this to be an issue. They held select cars at random for testing. There was no defects or issues with any of the cars. If you were picked, Congrats, you get your car 2 weeks late. They also found dealers who were making fake names up of people, then getting the car on the lot, saying the person never showed to get access to the more premier cars.

This is for all people who had 10/8 deliveries and do not have your car yet. Overall, I think its an iffy statement, but so be it. I will still be checking my car over for scratches and such.
Hopefully this is the case of those of us in New England as well. No dealer here has even received any '13 STi's at all. A few WRX's in the first allocation, but that's it. I received a VIN for my STi sedan over 4 weeks ago and they still have no other update other than they are waiting for it to hit the port. Really?? Talk about a "slow boat to China" from Japan.
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Old 10-18-2012, 01:31 PM   #2542
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C64me,

If the manager allows this, I will as well. I would have high hopes. How far away are you from Baltimore? From my understanding, people are now waiting for trucks to pick up your car.

I really would say have high hopes for either Saturday or Monday depending how far you are from Baltimore and how far the trucker is from there as well.
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Old 10-18-2012, 01:33 PM   #2543
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I received a VIN for my STi sedan over 4 weeks ago and they still have no other update other than they are waiting for it to hit the port. Really?? Talk about a "slow boat to China" from Japan.
I am at no means a boat driver. It takes between 31-34 days for the boat to go from Japan to Baltimore MD. I would assume they would probably go the same way to London, not really sure. I would say add 10 days to that? Give or take. Did you get word it was shipped? Call the dealer and ask for the boat's name and the shippers information. Then use the cargo tracking to see when your boat is ETA'ed in.
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Old 10-18-2012, 01:36 PM   #2544
Siclos
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Originally Posted by Evanston Subaru View Post
I'm assuming you work for a dealer and were at the big training in Inidana the past few days
No actually I'm a plant operator for a liquid nitrogen / oxygen plant. I was in the military for 6 yrs so I just know how to grill people for info, lol.
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Old 10-18-2012, 01:38 PM   #2545
c64me
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KenBeanNet:

I am about 11 hours from Baltimore, but based upon some if the info in this thread, am not sure whether my car is in Baltimore or Indiana.
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Old 10-18-2012, 01:38 PM   #2546
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No actually I'm a plant operator for a liquid nitrogen / oxygen plant. I was in the military for 6 yrs so I just know how to grill people for info, lol.

Wow, well done

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Old 10-18-2012, 01:51 PM   #2547
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Originally Posted by c64me View Post
KenBeanNet:

I am about 11 hours from Baltimore, but based upon some if the info in this thread, am not sure whether my car is in Baltimore or Indiana.
Call SOA. They can tell you what port it is at. SOA is hit or miss. But they do know if it left Baltimore port. There are "codes" in the system. The "codes" mean something, but most people at SOA don't know they exist. You have to keep calling to get someone who understands. Or tell them how to do their job, but that can come off wrong and get you less information.

I have never heard from any dealership about cars leaving Baltimore MD.
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Old 10-18-2012, 02:08 PM   #2548
Guy Hollywood
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Originally Posted by KenBeanNet View Post
I am at no means a boat driver. It takes between 31-34 days for the boat to go from Japan to Baltimore MD. I would assume they would probably go the same way to London, not really sure. I would say add 10 days to that? Give or take. Did you get word it was shipped? Call the dealer and ask for the boat's name and the shippers information. Then use the cargo tracking to see when your boat is ETA'ed in.
Well the dealer did say on 9/18 when he told me they received a VIN, that they expect the car in 7-10 days. Last week when I talked to them, he had no new info or details about the shipment, except the allocation number I think. Maybe I can get that and look into it further.
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Old 10-18-2012, 02:17 PM   #2549
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Originally Posted by xsolowx View Post
Well i just wanted to share some info i just got.. we ordered a 2013 sedan on Sept 22nd. I just called dealership to follow up and he told me that the order would be held up until at least january if not february. He said per Subaru corporate, they are not even allowed to take any orders until further notice...just wanted to pass this along
Where are you located?
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Old 10-18-2012, 02:20 PM   #2550
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Originally Posted by Guy Hollywood View Post
Well the dealer did say on 9/18 when he told me they received a VIN, that they expect the car in 7-10 days. Last week when I talked to them, he had no new info or details about the shipment, except the allocation number I think. Maybe I can get that and look into it further.

What was your orders allocation number?
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