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Old 11-06-2012, 11:00 PM   #1
Brian Vantana
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Member#: 314834
Join Date: Mar 2012
Location: Laval, Quebec
Vehicle:
2012 Impreza
Dark Metallic Grey

Default Subaru of Canada

Anyone know of the best way to contact them?

Is there a telephone number to call to speak to an actual human being?

The details online are just for an answer machine that is never responded to and an messaging service that appears not to work either.

Help would be appreciated.
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Old 11-07-2012, 08:06 AM   #2
79letour
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Member#: 302570
Join Date: Nov 2011
Location: dear old dixie
Vehicle:
2013 XV
DGM!

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Well since no one else has any input yet- I have extensive experience dealing with soa. It takes weeks or months for them to respond to emails, they won't answer questions about the car, and when I call, I'm on hold for 30-45mins until I get a "leave a message".
Good luck in your quest.
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Old 11-07-2012, 09:06 AM   #3
G-Omaha
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Member#: 209172
Join Date: Apr 2009
Location: Omaha, NE
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2012 Impreza CLL
BL2

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Quote:
Originally Posted by Brian Vantana View Post
Anyone know of the best way to contact them?

Is there a telephone number to call to speak to an actual human being?

The details online are just for an answer machine that is never responded to and an messaging service that appears not to work either.

Help would be appreciated.
Go here: http://www.subaru.ca/WebPage.aspx?We...WebPageID=5895
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Old 11-07-2012, 12:38 PM   #4
WStrembitsky
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Member#: 323877
Join Date: Jun 2012
Location: Edmonton, Alberta
Vehicle:
2012 Impreza Limited
DGM

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Have you tried to just e-mail them? When I needed to contact them, that's what I did and they got back to me the next day.
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Old 11-07-2012, 03:43 PM   #5
G-Omaha
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Member#: 209172
Join Date: Apr 2009
Location: Omaha, NE
Vehicle:
2012 Impreza CLL
BL2

Default

Link provided, above, provides everything. Snail mail address, email address, and phone number.
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Old 11-07-2012, 06:47 PM   #6
Brian Vantana
Scooby Newbie
 
Member#: 314834
Join Date: Mar 2012
Location: Laval, Quebec
Vehicle:
2012 Impreza
Dark Metallic Grey

Default

Quote:
Originally Posted by G-Omaha View Post
Link provided, above, provides everything. Snail mail address, email address, and phone number.
Yes thank you, as I explained in my initial post I had already tried all of those options. They finally got back to me today from the messages I had left last week.

What I don't understand is why they do not have humans that actually answer the phone (I don't mind waiting). But it is just voice mail.

I now have an email contact.
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Old 11-08-2012, 12:20 AM   #7
pkL
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Member#: 313093
Join Date: Mar 2012
Chapter/Region: VIC
Location: Vancouver Area
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2012 Impreza 2.0i
5-door Sport. Dark Grey

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What happened that requires you to contact them? If you don't mind me asking.
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Old 11-09-2012, 07:52 PM   #8
Brian Vantana
Scooby Newbie
 
Member#: 314834
Join Date: Mar 2012
Location: Laval, Quebec
Vehicle:
2012 Impreza
Dark Metallic Grey

Default

Awful service from Subaru Laval, squeaks everywhere and oil consumption issues.

So far, about 10 emails sent and no closer to a solution.

I will changing dealership and starting all over again.

12th vehicle, 1st Subaru, very disappointed.
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Old 11-10-2012, 07:56 PM   #9
pkL
Scooby Specialist
 
Member#: 313093
Join Date: Mar 2012
Chapter/Region: VIC
Location: Vancouver Area
Vehicle:
2012 Impreza 2.0i
5-door Sport. Dark Grey

Default

Quote:
Originally Posted by Brian Vantana View Post
Awful service from Subaru Laval, squeaks everywhere and oil consumption issues.

So far, about 10 emails sent and no closer to a solution.

I will changing dealership and starting all over again.

12th vehicle, 1st Subaru, very disappointed.
I guess it's time to look for a new dealership. I'm sure there are more Subaru dealerships in the Montreal area than here in Vancouver, BC. So it shouldn't be too bad.
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Old 11-14-2012, 12:01 PM   #10
NH8991
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Member#: 197937
Join Date: Dec 2008
Chapter/Region: E. Canada
Location: Montreal, QC
Vehicle:
2009 Impreza 2.5i
Sport, DGM

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I've had experiences with several in the area, North shore, Laval, Montreal island and the South Shore. OP, how far are you willing to travel?
As with anything, some are better than others....
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Old 11-14-2012, 04:41 PM   #11
Brian Vantana
Scooby Newbie
 
Member#: 314834
Join Date: Mar 2012
Location: Laval, Quebec
Vehicle:
2012 Impreza
Dark Metallic Grey

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Can you recommend somewhere?
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Old 11-15-2012, 09:04 PM   #12
NH8991
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Member#: 197937
Join Date: Dec 2008
Chapter/Region: E. Canada
Location: Montreal, QC
Vehicle:
2009 Impreza 2.5i
Sport, DGM

Default

PM'd you.
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Old 11-15-2012, 11:01 PM   #13
Brian Vantana
Scooby Newbie
 
Member#: 314834
Join Date: Mar 2012
Location: Laval, Quebec
Vehicle:
2012 Impreza
Dark Metallic Grey

Default

Many thanks
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