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Old 11-08-2012, 07:26 AM   #1576
moonrider_99
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Quote:
Originally Posted by toph

I called at 12:30PM EST (9:30AM PST) as instructed (by you) and left a message with whoever answered the phone.

I spent over an hour on the phone today with Phil from Element Tuning. Do you think that was because he wasn't busy? No, it's because he understands the importance of gaining new customers. The best part about this is that you respond to my post on nasioc 11 minutes later, but can't take the time out of your day to call a potential customer who would be spending thousands with your company.

Thank you for the pretentious response though, this was all I needed, I'll take my business elsewhere.
Somebody has a "i am king of all customers and u must obey me" syndrome... how would u feel if he was dropping everything to answer all phone calls while working on your car?
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Old 11-08-2012, 09:20 AM   #1577
toph
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Quote:
Originally Posted by moonrider_99 View Post
Somebody has a "i am king of all customers and u must obey me" syndrome... how would u feel if he was dropping everything to answer all phone calls while working on your car?
Not at all, I work sales so I KNOW that is not the case, but to blow off the appointment HE set up at the time HE chose and not even have to courtesy to call back is surprising. I was going to spend close to $10k with his company, so a 30 minute phone call to make a $10k sale is a walk in the park. I spend hours on the phone everyday talking to perspective clients and I'll end up meeting with maybe 2 out of 10 and the deal isn't anywhere near $10k. You're investing your time in hopes you'll get a return on that investment, which in this case, was basically already done as I already had my mind made up on going with MPS, just wanted to hash out the details.

If he has to answer the phone while working on my car so-be-it. I couldn't care less, it's part of the business and to be expected. Hire someone to answer the phones if you're struggling to keep up.

Sorry for the thread hijack.

Last edited by toph; 11-08-2012 at 10:05 AM.
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Old 11-08-2012, 10:10 AM   #1578
manitou
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Quote:
Originally Posted by toph

Not at all, I work sales so I KNOW that is not the case, but to blow off the appointment HE set up at the time HE chose and not even have to courtesy to call back is surprising. I was going to spend close to $10k with his company, so a 30 minute phone call to make a $10k sale is a walk in the park. I spend hours on the phone everyday talking to perspective clients and I'll end up meeting with maybe 2 out of 10 and the deal isn't anywhere near $10k. You're investing your time in hopes you'll get a return on that investment, which in this case was basically already done as I already had my mind made up on going with MPS, just wanted to hash out the details.

If he has to answer the phone while working on my car so-be-it. I couldn't care less, it's part of the business and to be expected. Hire someone to answer the phones if you're struggling to keep up.

Sorry for the thread hijack.
I for one would not be psyched if Dom was tuning my car and stopped to answer a phone call. I also am in sales, self employed and work hard for my money. I had Dom build me a short block and I also bought my ACT clutch from him do they could dynamically balance the rotating assembly. I know he's a busy guy and all of there staff is as well. You want **** right and it takes time. I have found Dom to be very thorough and diligent even being as busy as MPS is!

I personally feel that you my friend are out of line in posting your bitch session on this thread. What and you don't expect Dom to reply to your cry baby rant? You dumb ass!!
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Old 11-08-2012, 10:38 AM   #1579
slowgenius
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So you are going to risk 10k because you missed a phone call? Some people are the nicest people all sucking your butt, then when something is wrong they tell you to kick rocks. Although you may feel ignored, personal feelings aside, sometimes people are just busy. That doesnt change the fact that they are really good at what they do. Seriously unless you were like discriminated upon or something, is it that a big of a deal?
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Old 11-08-2012, 10:58 AM   #1580
binjoau
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I would rather wait and have it done by some of the best in the business. Its your decision like I said previously, I would rather this didnt litter my thread.
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Old 11-08-2012, 11:23 AM   #1581
Maxwell Power
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No big deal guys. I don't want this guys business anyway.
He assumed I blew him off. He had no clue how important the phone call was or how busy I get. I couldn't just tell the person "hey thanks for calling, but I'm waiting for a call that might not come in". (Most people don't call when I tell them to anyway)
I was on the phone for two hours which ran into my tune times and customers who were standing in my shop. I was going to call him back when i got off the dyno when i saw his post that he made the same day... didn't even give me a chance to call him back.
I don't want to do business with someone who has no patience and makes assumptions like that or gives the "i was going to spend $$$" crap.
We build the best engines around, period. The line is long and sometimes you have to stand in it.
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Old 11-08-2012, 11:35 AM   #1582
Steve.804
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Quote:
Originally Posted by toph View Post
I called at 12:30PM EST (9:30AM PST) as instructed (by you) and left a message with whoever answered the phone.

I spent over an hour on the phone today with Phil from Element Tuning. Do you think that was because he wasn't busy? No, it's because he understands the importance of gaining new customers. The best part about this is that you respond to my post on nasioc 11 minutes later, but can't take the time out of your day to call a potential customer who would be spending thousands with your company.

Thank you for the pretentious response though, this was all I needed, I'll take my business elsewhere.
REALLY?!?! You must live a very sad and bitter life. I pitty you.
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Old 11-08-2012, 12:27 PM   #1583
eNx
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Quote:
Originally Posted by toph View Post
I was going to spend close to $10k with his company.
$10K is probably the minimum in this business. Don't make it sound like you're the top 1% of the customers out there. Heck! Alex spend more than that on the driver side of his engine bay!

Quote:
Hire someone to answer the phones if you're struggling to keep up.
They addressed this issue and posted in Facebook and NWIC. If you're really following MPS, you'll be in the know.

There's some of us that are in the line longer than you.
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Old 11-08-2012, 12:38 PM   #1584
binjoau
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Quote:
Originally Posted by eNx
$10K is probably the minimum in this business. Don't make it sound like you're the top 1% of the customers out there. Heck! Alex spend more than that on the driver side of his engine bay!

They addressed this issue and posted in Facebook and NWIC. If you're really following MPS, you'll be in the know.

There's some of us that are in the line longer than you.
I'm not saying $10k isn't a lot of money but eNx is kinda right that's really entry level with the Subaru built motor world.
I honestly don't think Dom even works on price point though. My initial build plan was a lot less than I eventually chose to spend and I got the same treatment throughout.

Actually Dom sliced hundreds of dollars off my rods because the supplier of the MPS in house long rods was having control issues at the time and he refused to use a part outside of tolerances. I ended up with the best Saenz 1200hp rods for a very small price difference and literally no profit to himself.

It's things like that that make it worth being patient and calling twice. Plus I'm surprised Dom can even here the phone over the dyno! Lol
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Old 11-08-2012, 12:40 PM   #1585
Maxwell Power
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No reason to keep cluttering up this thread.

I appreciate the defense guys, but I think we're passed that. Leave the poor guy alone.
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Old 11-08-2012, 01:01 PM   #1586
toph
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Quote:
Originally Posted by manitou View Post
I for one would not be psyched if Dom was tuning my car and stopped to answer a phone call. I also am in sales, self employed and work hard for my money. I had Dom build me a short block and I also bought my ACT clutch from him do they could dynamically balance the rotating assembly. I know he's a busy guy and all of there staff is as well. You want **** right and it takes time. I have found Dom to be very thorough and diligent even being as busy as MPS is!

I personally feel that you my friend are out of line in posting your bitch session on this thread. What and you don't expect Dom to reply to your cry baby rant? You dumb ass!!
Where did I bitch? I said that they are difficult to get a hold of and then the fanboys jumped in? Cry baby rant? LOL I just want a ****ing quote on a motor.

Quote:
Originally Posted by Maxwell Power View Post
No big deal guys. I don't want this guys business anyway.
He assumed I blew him off. He had no clue how important the phone call was or how busy I get. I couldn't just tell the person "hey thanks for calling, but I'm waiting for a call that might not come in". (Most people don't call when I tell them to anyway)
I was on the phone for two hours which ran into my tune times and customers who were standing in my shop. I was going to call him back when i got off the dyno when i saw his post that he made the same day... didn't even give me a chance to call him back.
I don't want to do business with someone who has no patience and makes assumptions like that or gives the "i was going to spend $$$" crap.
We build the best engines around, period. The line is long and sometimes you have to stand in it.
I made this post after I called on Monday and left a message (no return call). Followed by a few PM's which seemed like I was bothering you by asking these questions. I decided it might be better to talk on the phone so I called at my scheduled time in which I didn't receive a call back (I made this post 7 hours from when I left message, which is plenty of time to either reschedule our call or take it). I'm sure you build great motors but you are definitely lacking communication skills. And I have plenty of patience I just don't want to be left in the dark. It's as simple as a 1 minute call saying hey I missed our time and am busy can I call you at xxx.

Quote:
Originally Posted by Steve.804 View Post
REALLY?!?! You must live a very sad and bitter life. I pitty you.
Thank you, that means alot.

Quote:
Originally Posted by eNx View Post
$10K is probably the minimum in this business. Don't make it sound like you're the top 1% of the customers out there. Heck! Alex spend more than that on the driver side of his engine bay!



They addressed this issue and posted in Facebook and NWIC. If you're really following MPS, you'll be in the know.

There's some of us that are in the line longer than you.
1) I'm from NESIC
2) I don't care about Facebook
3) I'm glad you're willing to wait weeks/months for your motor. I on the other hand only ask to be kept in the loop and to make it seem like they want my business. I'm not asking the guy to bow down to me or drop what he's doing to take my call, I just want some sort of communication.

I'm done hijacking this guys thread. I would still love a quote if you ever have time. I think you still have my phone number or e-maill atleast.

-Chris
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Old 11-08-2012, 01:17 PM   #1587
Maxwell Power
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No thanks Chris.

We are closed mondays. Tuesday was the first day back after being closed for 10 days. The voicemail announcement stated we were closed.
I came back to 94 voicemails, multiple PMs, 88 emails etc. I can't physically get a response to all those people in one day. That's something that people need to understand. I ship engines all over the world. We are three guys trying to meet the demands of the globe. I am hiring more people and we're working very hard over here. Please see: http://forums.nasioc.com/forums/show...95&postcount=1
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Old 11-26-2012, 12:35 AM   #1588
binjoau
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Well I have been thinking about a list of things I still need to tackle on the car:

Re-tune

Fix meth system

New front brake discs

6 Speed

Fix p/s leak

Re paint wheels (maybe a different colour)

Repair door dings / minor body damage

Lip kit

I'm sure there are other things I'm missing. I did just get a new job as a service advisor but now for Subaru not Cadillac!

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Old 12-09-2012, 12:23 PM   #1589
binjoau
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Well a little bit of good news, Subaru is covering my p/s leak under warranty. That's about $1000 I don't need to think about.
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Old 12-09-2012, 12:33 PM   #1590
manitou
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Bonus! That's awesome news Alex! Check that off the list.

I've got a little over 500 miles on my break in now and have a tune scheduled for 12/17 with Junior at PnL My car feels very good!!
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Old 12-09-2012, 05:11 PM   #1591
alcoolaid
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Come down to BC and become a service advisor lol. You can warranty everything for me as it breaks haha
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Old 12-09-2012, 05:58 PM   #1592
manitou
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Originally Posted by alcoolaid View Post
Come down to BC and become a service advisor lol. You can warranty everything for me as it breaks haha
Haha, I love that! I think you'd have to be buying Alex some good beer or other favors

Last edited by manitou; 12-09-2012 at 06:14 PM.
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Old 12-09-2012, 06:13 PM   #1593
manitou
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I'll tell you guys, when I bought my FXT as a lease turn in 35k miles it was cherry absolutely perfect and they gave me the factory 100k gold warranty in the deal. I pretty much knew what I was gonna do with it. I had the parts manager introduce me to the local Subaru rep Dave. I told him what my plans were for the car and he told me that I would be responsible for what I did but that he would take care of his end. He definitely did. When I stripped 5th gear out of my stock tranny on the third pull one night, he approved the full rebuild/ repair at $2500!
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Old 12-10-2012, 07:52 AM   #1594
binjoau
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Come down to BC and become a service advisor lol. You can warranty everything for me as it breaks haha
Haha, or drive to Saskatchewan?! Lol
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Old 12-10-2012, 07:54 AM   #1595
binjoau
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Originally Posted by manitou View Post
I'll tell you guys, when I bought my FXT as a lease turn in 35k miles it was cherry absolutely perfect and they gave me the factory 100k gold warranty in the deal. I pretty much knew what I was gonna do with it. I had the parts manager introduce me to the local Subaru rep Dave. I told him what my plans were for the car and he told me that I would be responsible for what I did but that he would take care of his end. He definitely did. When I stripped 5th gear out of my stock tranny on the third pull one night, he approved the full rebuild/ repair at $2500!
Yeah that's awesome! I'm pretty lucky with the position I'm in now, especially getting parts for cost is a big help. I met out local Subaru rep last week and he was pretty interested in the build, when I told him how much power it had he asked me to repeat myself!

I'm really excited to get all the little things finished and have Dom finish the tuning. Then I can actually enjoy the car to its full potential knowing its safe
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Old 12-10-2012, 06:07 PM   #1596
alcoolaid
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Originally Posted by binjoau View Post

Yeah that's awesome! I'm pretty lucky with the position I'm in now, especially getting parts for cost is a big help. I met out local Subaru rep last week and he was pretty interested in the build, when I told him how much power it had he asked me to repeat myself!

I'm really excited to get all the little things finished and have Dom finish the tuning. Then I can actually enjoy the car to its full potential knowing its safe
Tell the rep to tell his boss the Subaru community wants to see forged internals, big turbos and fmic's from the factoryZ
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Old 12-10-2012, 06:28 PM   #1597
drewvdw
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^^^Truth...Make that the difference between the WRX and STi. And give them both the 6MT.
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Old 12-10-2012, 08:12 PM   #1598
Layvon
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^^^Truth...Make that the difference between the WRX and STi. And give them both the 6MT.
This would thin the herd ofWRX and STi owners. Meaning 30k+ WRX and 40k+ STi. I'd be cool with it.
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Old 12-10-2012, 08:18 PM   #1599
aboothman
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It would just make older WRX and STI even cheaper...and more available
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Old 12-10-2012, 08:22 PM   #1600
drewvdw
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It would be pretty cool if there was essentially 4 types of Impreza's:

Base: N/A, 150hp
RS (or some other name): TD04 turbo or similar, non-forged internals, 5 speed, small TMIC, 200-250hp
WRX: VF52 sized turbo or slightly smaller, forged internals (or not), 6 speed, larger TMIC, 250-300hp
STi: GT30 sized turbo or maybe bigger forged internals, 6 speed, FMIC, 400hp+
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