EDIT: All is well, Q Rack are awesome and looking after me :)

stevenkelby · 11-01-2012, 08:18 AM

Hi All,

4 weeks ago a seal in my 6'000 mile old 11.5:1 Q-Rack failed and leaked all the fluid PS fluid all over my driveway.

A couple days later I emailed Q-Rack. No response so another couple days later I posted in an IWSTI thread here.

Since then they have said they will help, maybe send parts and tell me how to fix it, promised to Skype me etc. but I still have no idea what to do and am not getting any replies now.

I was hoping to have it fixed in a few days, it's been broken for nearly a month and I don't have a spare car.

I guess I'm on my own.

Does anyone know if and how a Q Rack is different to a stock rack, apart from the ratio? Are seals the same as stock?

Has anyone replaced the seals in a rack and can help with advice, or is there a thread about it somewhere? I searched for hours but found nothing.

At this point I'm going to have to buy and fit a standard rack and sell/send back ($200)/give away/frame the Q Rack.

Thanks,

Steve.

* Registered users of the site do not see these ads.

stevenkelby · 11-01-2012, 09:25 AM

I just got an email from them that makes me feel much better.

I didn't think about the hurricane, it turns out they did get hit!

Of course I understand and am sorry they had to go through that and have damage to deal with.

My steering rack is not so important in light of that.

Apologies for starting the thread but I am getting desperate to get the car fixed and thought I'd better have a "plan B" in place to get it fixed.

I'm 100% confident they will look after me and I'll wait patiently now.

I hope they and their families are safe and unhurt.

stevenkelby · 12-03-2012, 09:16 AM

Update, I spoke too soon, another month has gone by and no help whatsoever from Q Rack.

Vlad · 12-03-2012, 09:28 AM

So you have a RHD Qrack?
You can always go to the Spec C rack, a bit bigger ratio, but still a nice one.

stevenkelby · 12-03-2012, 09:30 AM

Yes, RHD. I just got a stock 03 WRX rack cheap from a wrecker to fit as I need the car after more than 2 months off the road waiting for Q Rack.

If I had the money I would get the spec C though for sure

Thanks,

Steve.

vicious_fishes · 12-03-2012, 10:07 AM

steve - i've got a spec c rack and i'd like a 11.5 qrack. let me know if you want to work out some tradesies.

stevenkelby · 12-03-2012, 08:56 PM

Thanks for the offer but ideally I will work out how to get the Q Rack fixed and back in my car, I loved it when it was working.

speedyHAM · 12-04-2012, 12:12 AM

Qracks are awesome, but the customer service is terribly slow.

I'm still loving my QRack and it's been trouble free so far 2 years.

stevenkelby · 12-04-2012, 12:17 AM

Agreed, Tibor helped me a lot when I bought it, made me an extended steering column etc and was great all round, apart from the long wait.

I would be happier if they would just say "Sorry but you're on your own" instead of stringing me along with "We'll sort you out!".

I don't care and am not angry at Q Rack, at this point I just want to work out how to replace the seal. Seems no one knows how.

11-01-2012, 08:18 AM	#1
stevenkelby Scooby Newbie Member#: 207569 Join Date: Apr 2009 Chapter/Region: International Location: Adelaide, South Australia Vehicle: MY04 Forester XT Red	EDIT: All is well, Q Rack are awesome and looking after me :) Hi All, 4 weeks ago a seal in my 6'000 mile old 11.5:1 Q-Rack failed and leaked all the fluid PS fluid all over my driveway. A couple days later I emailed Q-Rack. No response so another couple days later I posted in an IWSTI thread here. Since then they have said they will help, maybe send parts and tell me how to fix it, promised to Skype me etc. but I still have no idea what to do and am not getting any replies now. I was hoping to have it fixed in a few days, it's been broken for nearly a month and I don't have a spare car. I guess I'm on my own. Does anyone know if and how a Q Rack is different to a stock rack, apart from the ratio? Are seals the same as stock? Has anyone replaced the seals in a rack and can help with advice, or is there a thread about it somewhere? I searched for hours but found nothing. At this point I'm going to have to buy and fit a standard rack and sell/send back ($200)/give away/frame the Q Rack. Thanks, Steve. * Registered users of the site do not see these ads. Last edited by stevenkelby; 11-01-2012 at 09:29 AM.

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11-01-2012, 09:25 AM	#2
stevenkelby Scooby Newbie Member#: 207569 Join Date: Apr 2009 Chapter/Region: International Location: Adelaide, South Australia Vehicle: MY04 Forester XT Red	I just got an email from them that makes me feel much better. I didn't think about the hurricane, it turns out they did get hit! Of course I understand and am sorry they had to go through that and have damage to deal with. My steering rack is not so important in light of that. Apologies for starting the thread but I am getting desperate to get the car fixed and thought I'd better have a "plan B" in place to get it fixed. I'm 100% confident they will look after me and I'll wait patiently now. I hope they and their families are safe and unhurt.

12-03-2012, 09:16 AM	#3
stevenkelby Scooby Newbie Member#: 207569 Join Date: Apr 2009 Chapter/Region: International Location: Adelaide, South Australia Vehicle: MY04 Forester XT Red	Update, I spoke too soon, another month has gone by and no help whatsoever from Q Rack.

12-03-2012, 09:28 AM	#4
Vlad Scooby Specialist Member#: 46135 Join Date: Oct 2003 Chapter/Region: Tri-State Location: NY Vehicle: 02 WRX Powered by Sti V9 Spec C	So you have a RHD Qrack? You can always go to the Spec C rack, a bit bigger ratio, but still a nice one.

12-03-2012, 09:30 AM	#5
stevenkelby Scooby Newbie Member#: 207569 Join Date: Apr 2009 Chapter/Region: International Location: Adelaide, South Australia Vehicle: MY04 Forester XT Red	Yes, RHD. I just got a stock 03 WRX rack cheap from a wrecker to fit as I need the car after more than 2 months off the road waiting for Q Rack. If I had the money I would get the spec C though for sure Thanks, Steve.

12-03-2012, 10:07 AM	#6
vicious_fishes Scooby Specialist Member#: 158864 Join Date: Sep 2007	steve - i've got a spec c rack and i'd like a 11.5 qrack. let me know if you want to work out some tradesies.

12-03-2012, 08:56 PM	#7
stevenkelby Scooby Newbie Member#: 207569 Join Date: Apr 2009 Chapter/Region: International Location: Adelaide, South Australia Vehicle: MY04 Forester XT Red	Thanks for the offer but ideally I will work out how to get the Q Rack fixed and back in my car, I loved it when it was working.

12-04-2012, 12:12 AM	#8
speedyHAM Scooby Specialist Member#: 48377 Join Date: Nov 2003 Chapter/Region: MWSOC Location: "They eat fish soaked in lye" Vehicle: 1996 Gutted, built XP class Impreza L	Qracks are awesome, but the customer service is terribly slow. I'm still loving my QRack and it's been trouble free so far 2 years.

12-04-2012, 12:17 AM	#9
stevenkelby Scooby Newbie Member#: 207569 Join Date: Apr 2009 Chapter/Region: International Location: Adelaide, South Australia Vehicle: MY04 Forester XT Red	Agreed, Tibor helped me a lot when I bought it, made me an extended steering column etc and was great all round, apart from the long wait. I would be happier if they would just say "Sorry but you're on your own" instead of stringing me along with "We'll sort you out!". I don't care and am not angry at Q Rack, at this point I just want to work out how to replace the seal. Seems no one knows how.