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Old 12-03-2012, 05:15 PM   #1
Cobb Tuning
NASIOC Vendor
 
Member#: 4803
Join Date: Mar 2001
Location: Austin, DFW, Portland, SOCAL
Default COBB Jobs - Customer Service Rep in Austin, TX

COBB Tuning, a leading performance automotive company, is currently seeking to hire a Customer Service Representative for our Austin, TX location. We are a young, dynamic company with a reputation for excellent customer service in our industry. Our goal is to cultivate loyal customers by providing the best products on the market with expert customer service to back it up.

Responsibilities:
  • Confidently assist customers directly by phone, online, or in person
  • Record detailed customer and vehicle information as well as issues in a variety of software systems
  • Remotely troubleshoot product and vehicle operation with tailored responses
  • Gauge customer goals and advise on vehicle builds and performance hardware selection
  • Accurately process orders and payment transactions
  • Record and internally communicate details of inquiries, comments, and complaints
  • Ensure customer loyalty with exceptional service

Requirements:
  • Strong enthusiasm for automotive performance
  • Strong familiarity with vehicles in our core markets (Subaru, Mitsubishi, GT-R, Mazdaspeed, BMW, Ford)
  • Confident computer skills
  • Professional oral and written communication
  • Strong desire to exceed the customerís expectations (whatever it takes)
  • Take ownership of issues and drive to completion
  • Strong troubleshooting skills (ability to take a step-by-step analytical approach)
  • Mechanical ability a plus (has installed parts on their own car)
  • Familiarity with AccessTUNER, Zendesk, and Quickbooks a plus

COBB Tuning offers a passionate, innovative, professional, and friendly work environment with room for career advancement. Many of our best tuners, calibrators, and senior managers started as CSRs. Benefits package includes:
  • Medical/Dental/Vision insurance
  • Simple IRA with matching
  • Holidays and paid personal time off
  • Tuition reimbursement

To submit an application, email a cover letter and resume to CSRjobs@cobbtuning.com
* Registered users of the site do not see these ads.
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Old 12-04-2012, 10:18 PM   #2
SubieLuvin
Scooby Specialist
 
Member#: 248202
Join Date: May 2010
Chapter/Region: MWSOC
Location: Columbus, Ohio
Vehicle:
2013 WRX Sedan
SWP

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I'm so angry this is all the way in Texas :/
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Old 12-04-2012, 10:48 PM   #3
drewvdw
Scooby Guru
 
Member#: 255776
Join Date: Aug 2010
Chapter/Region: MWSOC
Location: Laramie, WY
Vehicle:
2010 LR WRX
MPS powered.

Default

^^^This
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Old 12-04-2012, 11:07 PM   #4
JSchell1309
Scooby Specialist
 
Member#: 321321
Join Date: May 2012
Chapter/Region: MWSOC
Location: KC,MO
Vehicle:
'11 STI Hatchback
Dom 1.5XTR, E85

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That would be awesome to work for Cobb. Good luck to all applicants!
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Old 12-04-2012, 11:10 PM   #5
m1r4g3
Scooby Specialist
 
Member#: 220476
Join Date: Aug 2009
Chapter/Region: MWSOC
Location: Racine
Vehicle:
2--> 06 STI & 12 Leg
WRB & SWP

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im mad im in the army and cant do this!!!!!!!!!
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Old 12-05-2012, 07:36 AM   #6
HinshawWRX
Medium Frank
Moderator
 
Member#: 140114
Join Date: Feb 2007
Chapter/Region: MAIC
Location: Common Sense, VA
Vehicle:
2014 Porsche
GT3 (Currently on Fire)

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So you can hold this job for me for the rest of my enlistment right?
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Old 12-05-2012, 08:31 AM   #7
Jack
Add Lightness
Moderator
 
Member#: 13699
Join Date: Dec 2001
Chapter/Region: NESIC
Location: Hopkinton, MA
Vehicle:
2007 Lotus Elise
(From General)

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pm'ing Davenow.......
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Old 12-05-2012, 08:40 AM   #8
drewvdw
Scooby Guru
 
Member#: 255776
Join Date: Aug 2010
Chapter/Region: MWSOC
Location: Laramie, WY
Vehicle:
2010 LR WRX
MPS powered.

Default

I just realized uncle Scotty lives in Texas. You should hire him
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Old 12-05-2012, 08:53 AM   #9
Decipher
Scooby Specialist
 
Member#: 262760
Join Date: Nov 2010
Chapter/Region: MWSOC
Location: Lake in the Hills, ILLnoise
Vehicle:
2011 WRX Hatch Limtd
Satin White Pearl

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The uncle may have to brush up on his interpersonal skills.
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Old 12-05-2012, 09:29 AM   #10
m1r4g3
Scooby Specialist
 
Member#: 220476
Join Date: Aug 2009
Chapter/Region: MWSOC
Location: Racine
Vehicle:
2--> 06 STI & 12 Leg
WRB & SWP

Default

you know, it be great to open a location in new orleans in a year and a half
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Old 12-05-2012, 10:53 AM   #11
Unabomber
Big Ron
Moderator
 
Member#: 18062
Join Date: Apr 2002
Chapter/Region: MAIC
Location: I can save you a ton of cash
Vehicle:
on car parts so PM
me b4 j00 buy

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Me, Uncle Scotty, and Davenow....your average customer service phone call length would drop by 8000%.
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Old 12-05-2012, 11:03 AM   #12
silvercookie
NASIOC Supporter
 
Member#: 180033
Join Date: May 2008
Chapter/Region: Tri-State
Location: Queens, NY, 11385
Vehicle:
2005 WRX
PSM

Default

Quote:
Originally Posted by Unabomber View Post
Me, Uncle Scotty, and Davenow....your average customer service phone call length would drop by 8000%.
That would be amazing.

"Cobb Tuning Uncle Scotty speaking, How can i help you today?"

"My accessport wont install in my car"

"Well read the ****ing manual" *Click*
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Old 12-05-2012, 01:28 PM   #13
Davenow
Scooby Guru
 
Member#: 23676
Join Date: Aug 2002
Chapter/Region: NESIC
Location: de_dust and Orgrimar
Vehicle:
.

Default

Quote:
Originally Posted by silvercookie View Post
That would be amazing.

"Cobb Tuning Uncle Scotty speaking, How can i help you today?"

"My accessport wont install in my car"

"Well read the ****ing manual" *Click*
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Old 12-05-2012, 01:29 PM   #14
Davenow
Scooby Guru
 
Member#: 23676
Join Date: Aug 2002
Chapter/Region: NESIC
Location: de_dust and Orgrimar
Vehicle:
.

Default

"Hi, I have an 08 WRX"

"Better than crabs *Hey scotty pass me a beer*"

*click*
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Old 12-05-2012, 01:31 PM   #15
KC
Scooby Guru
 
Member#: 442
Join Date: Oct 1999
Chapter/Region: NESIC
Location: SE Mass/RI
Vehicle:
2013 Crosstrek XV
00 Honda S2000

Default

Quote:
Originally Posted by silvercookie View Post
That would be amazing.

"Cobb Tuning Uncle Scotty speaking, How can i help you today?"

"My accessport wont install in my car"

"Well read the ****ing manual" *Click*
"You have the wrong ****ing car." *click* (edit: Damn you Dave!!!)

--kC
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Old 12-05-2012, 01:38 PM   #16
drewvdw
Scooby Guru
 
Member#: 255776
Join Date: Aug 2010
Chapter/Region: MWSOC
Location: Laramie, WY
Vehicle:
2010 LR WRX
MPS powered.

Default

These have been some of the greatest responses of all time
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