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Old 01-15-2013, 06:06 PM   #2451
79letour
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Originally Posted by flyboy1100 View Post
Chances are you are in "severe service" schedule unless you only do highway in summer temps.
According to SOA all of the world is a severe driving environment.
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Old 01-15-2013, 06:12 PM   #2452
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When I sent several emails asking the same question- "where in America can I purchase a Subaru that isnt considered a severe environment?"

Finally I got "Please refer to YOUR trusted source of information on the matter."

I still cant make much sense of their response. There are many questions about the car that SOA absolutely refuse to answer or even discuss.
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Old 01-15-2013, 06:12 PM   #2453
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Originally Posted by 79letour View Post
According to SOA all of the world is a severe driving environment.
right, i think it is mostly a CYA thing.
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Old 01-15-2013, 06:13 PM   #2454
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One thing Fuji Heavy Industries and SOA are very skilled at ^^^
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Old 01-15-2013, 06:17 PM   #2455
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Originally Posted by 79letour View Post
One thing Fuji Heavy Industries and SOA are very skilled at ^^^
and every other manufacturer
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Old 01-15-2013, 06:22 PM   #2456
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When I asked about the cats and O2 sensors you must have been talking about something else and we got confused. The warranties are a bit confusing.
I still think anyone with verified oil consumption should get a new set of cats.
Oxygen sensors are 3/36....cats are 8/80
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Old 01-15-2013, 06:29 PM   #2457
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Ahhh that makes sense. Sorry for mis-quoting you.
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Old 01-15-2013, 06:37 PM   #2458
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Originally Posted by 79letour View Post
Those with replacement engines will possibly lose resale value as well.
I don't see how this is remotely possible. How would a car lose resale value after having warranty work done. An engine replacement is not going to show up on a Carfax so how would anyone know? I would hate to be in your shoes dealing with your problem car, but lets not get carried away.
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Old 01-15-2013, 06:37 PM   #2459
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Gonna go see about gettin the vinyl decals on the back window.
Posting pics is a pita, may have to email them to a friend and have him upload them...
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Old 01-15-2013, 06:45 PM   #2460
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I don't see how this is remotely possible. How would a car lose resale value after having warranty work done. An engine replacement is not going to show up on a Carfax so how would anyone know? I would hate to be in your shoes dealing with your problem car, but lets not get carried away.
I'm really not trying to get carried away. If someone were to check the service history or anything they would know. Can that happen? I honestly dont know.
But in a year or so,the used car guides may say something like "look out for non matching #'s". Idk.
But I do apologize if I get excited at times.
and yeah it does suck to have this car and deal with the HEADACHES. But thank you for politely refuting/rebutting my statement.
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Old 01-15-2013, 07:48 PM   #2461
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I'm really not trying to get carried away. If someone were to check the service history or anything they would know. Can that happen? I honestly dont know.
But in a year or so,the used car guides may say something like "look out for non matching #'s". Idk.
But I do apologize if I get excited at times.
and yeah it does suck to have this car and deal with the HEADACHES. But thank you for politely refuting/rebutting my statement.
No problem, some of us are capable of civil conversation I'd be irritated if I had the same problems you did. If you trade-in, most dealerships won't take prior service work into account if it has been fixed. Doubtful a buyer would call dealerships and ask for service records. I actually tried this on a used Mazda3 I bought years ago, and the dealerships refused to give me records for privacy reasons. And if you end up selling it privately, you don't have to disclose a prior issue that has been fixed. So the chances of this ever affecting your resale value are slim to none. If the Impreza gets a reputation for being an unreliable oil-consuming POS, then resale values in general could go down, but seeing as Consumer Reports has a love affair with Subaru and already has the Impreza listed as "well-above average" reliability, I doubt that will happen anytime soon.
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Old 01-15-2013, 08:12 PM   #2462
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Damn, civility has returned!

Maybe I should donate my car to CR and C&D and let them go at it. Yeah, right...

Just put on the vinyl graphics. Man they look sweet. I have Charlie Brown pouring gasoline on the subaru logo. He's smiling with a cig hanging out of his mouth. Damn is it funny! Looks really sweet. Gonna add an "I HATE MY" over a sube logo tomorrow.
He even got the color pretty close to ism. ThNks JR for the most thoughtful and hilarious gift anyones ever thought up!"""
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Old 01-15-2013, 11:07 PM   #2463
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According to SOA all of the world is a severe driving environment.
It's not so much where, but how you drive.

A daily 35 mile highway commute should qualify for the 7500 mile interval.

If you need a simple rule, change your oil every 15 tanks of fuel (not exceeding 7500 mi).
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Old 01-16-2013, 12:14 AM   #2464
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Well I was very communicative to y ou folks about everything. You pm'ed me and urged me to bring it in. I was very happy and brought yall donuts. But no one knew how much oil was spec'd. The service manager (David or John I forgot his name now) and you both rold me it holds 6 quarts. I kept calm and asked you guys to look it up. You seemed very annoyed, mostly at the tech.The service mgr scribed a mark where my oil level sat. Over an inch above "full".
I expressed to you and the staff that I was really bummex out and that I'd driven a long way for just a regular service with a lot of extra oil. Wjen I discussed the disappointing service with the Manager and tech, they never offered to re-do anything. They emphatically went on about how they truly were sorry but all new cars are supposed to burn oil. I
Basically I felt shoo-ed away.
If David (or John) would like to help me, have him call me please, and I'd love to resolve the situation. But from my last visit, it seemed like driving back over there was just gonna stress everyone out. So rather than show up at all in even a remotely bad mood, I figured another dealer would be the way to go. I cant be demanding or express too much dissatisfaction with the car, for fear that I'll be banned. Thats why I just left and didnt bother to call back and complain.
Which would really be more than frustrating. By SOA's policy, any dealer can refuse anyone service at any time for any reason. this is according to Grant and Desire'. So if soa puts a bunch of nasty comments about me in the books (which we know they have) I could in effect not really have a useable warranty.
You guys have my #, if that mgr would like to call and talk about my car situation, I'd be very happy to hear from him.
But being that I didnt buy the car there and I've pissed everyone at soa off, I didnt wanna get another call from soa saying not to go to ANOTHER dealer.

Yes....I did urge you to bring it in.....not thinking that the tech would pull a bonehead move....some of which was my fault because I was not able to inform him that an oil consumption test was to be performed. He was unaware that you had been there before stating you were consuming oil and that we were starting the test. Was he dumb to put in extra oil? Yes! Why he did it, I have no idea. It's not something he was told to do. Did he get bitched at? Yes....not only by me, (and I gave him an earful) but by Jason, (the service manager) and the owner.....he was told that is not how things are done and he should not have taken it upon himself to do such a thing. However, the proper amount of oil was drained out and it was filled to the proper level. We would have been able to continue with the test. However, now that the oil has been changed several times since then by you, the test will have to be started over.

You had every right to be p-'ed off....I was too. That's how I am when something isn't right. I assumed everything was fine and you would be back in a about a thousand miles....then 2 days later started reading this thread. Knowing how you felt, there was no way I was going to reach out to you....what was the point? You were p'ed off and thought that everyone at SOA was out to get you, which is not true. I still receive phone calls from them asking if you have come back and I tell them no...with no reason given. No one at our dealer is ticked off at you, nor SOA. Maybe at Bill Bryan, but I can't speak for them. Your vehicle, nor your name has been red-flagged with SOA.

I have wanted to respond in this thread many times but slapped my hand back and bit my tongue....mostly hoping that I would have an answer for all of you, and partly because I didn't want to respond when my blood was boiling over things you were saying that I know weren't true....not only about us as a dealer, but about SOA. I have worked for 3 different car companies in service and I know, for a fact that Subaru is one of the best companies out there. They bend over backwards to help out customers....when the have the facts to make the situation right. Right now information is being gathered to find out if there is a problem or situation. But bitching on a website and bashing dealers is not going to get a resolution. Taking your car to a dealer and documenting the issue is how things are resolved. This is how many manufacturers gather information to issue a service bullettin, or in some cases, a recall. Hard facts are what resolves issues, not slander and misinformation on websites. There simply has not been enough cases of oil consumption documented for Subaru to issue a 'known' fix. Unless they gather enough cases, there probably never will be. They will fix the known ones and be done with it. Will there be others out there with the problem? I'm sure, but bitching on a forum won't get the car repaired.

It was ME that brought it to the attention of the area technical rep that there may be a problem with oil consumption, one that has still NOT been confirmed by Subaru. This technical rep sat in the service managers office and made several phone calls to people at Subaru inquiring if there were any reports of oil consumption on the Foresters. (At the time, Imprezas were just coming out and most had not reach mileage to warrant an oil change). No one he called had heard of any and he asked us to start keeping track of oil lights coming on before an oil change was due. Why do most dealers say they see oil consumption all the time? Because they probably do, I know we do. But until we can send some hard facts to Subaru, there is nothing we can do. We can't just replace short blocks because we 'feel' there is an issue. There are procedures we have to follow.

Sorry if I sound bitchy, and maybe I am (It hasn't been a good day when your husband is in the hospital....again), but now was the time to clear the air and let you know that neither us nor Subaru is out to get you or any other Impreza owner with an oil consumption issue. Was a mistake made? Yes, however it was one that was rectified.
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Old 01-16-2013, 12:44 AM   #2465
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^^^ this is exactly why you're not going to get far or resolve anything with a bad attitude 79. Someone on your side that you managed to smear the name of an entire dealership & her on this forum. Had you followed through politely you could have accurate tests done, maybe showing consumption beyond the threshold & maybe in the process of a replacement at this point. I strongly urge you to suck it up & return there with your tail between your legs & an apology & let them help you. You're your own worst enemy.
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Old 01-16-2013, 12:48 AM   #2466
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Rexy, what is different about the new short blocks?
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Old 01-16-2013, 02:41 AM   #2467
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I think 79 was mostly pissed off at SOA and Bill Bryan....Then he just kinda ate the loss because he wasn't losing enough and has just been keeping track himself since no one wanted to help at SOA, which is above the actual dealerships, correct?

He had REALLY high hopes for the next dealership as far as I remember. The thing is...he was an early adopter of the oil loss....and him being as anal as he was is not bad...but it was serving him nothing except frustration and no one was coming to his side. Eventually there were others because of his posts coming out of the woodwork that had the same trobles as he was having. But imagine no one but him was on this forum.....yikes....just think of that....everyone would just think he's nuts. Well...I wouldn't but.....that's because I had problems no one could solve...as I've stated before. So I'm sure that until his car burns/loses more than say 1200 per oil change he's stuck in limbo. At some point you give up caring. Those oil tests sound very annoying...it's sad that the car buyer feels like being a beta tester for a new PC game. In fact...SOA whould give them a nice WRX loaner and keep the defective car and drive it around.
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Old 01-16-2013, 07:07 AM   #2468
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Originally Posted by RexyGirl View Post
Yes....I did urge you to bring it in.....not thinking that the tech would pull a bonehead move....some of which was my fault because I was not able to inform him that an oil consumption test was to be performed. He was unaware that you had been there before stating you were consuming oil and that we were starting the test. Was he dumb to put in extra oil? Yes! Why he did it, I have no idea. It's not something he was told to do. Did he get bitched at? Yes....not only by me, (and I gave him an earful) but by Jason, (the service manager) and the owner.....he was told that is not how things are done and he should not have taken it upon himself to do such a thing. However, the proper amount of oil was drained out and it was filled to the proper level. We would have been able to continue with the test. However, now that the oil has been changed several times since then by you, the test will have to be started over.

You had every right to be p-'ed off....I was too. That's how I am when something isn't right. I assumed everything was fine and you would be back in a about a thousand miles....then 2 days later started reading this thread. Knowing how you felt, there was no way I was going to reach out to you....what was the point? You were p'ed off and thought that everyone at SOA was out to get you, which is not true. I still receive phone calls from them asking if you have come back and I tell them no...with no reason given. No one at our dealer is ticked off at you, nor SOA. Maybe at Bill Bryan, but I can't speak for them. Your vehicle, nor your name has been red-flagged with SOA.

I have wanted to respond in this thread many times but slapped my hand back and bit my tongue....mostly hoping that I would have an answer for all of you, and partly because I didn't want to respond when my blood was boiling over things you were saying that I know weren't true....not only about us as a dealer, but about SOA. I have worked for 3 different car companies in service and I know, for a fact that Subaru is one of the best companies out there. They bend over backwards to help out customers....when the have the facts to make the situation right. Right now information is being gathered to find out if there is a problem or situation. But bitching on a website and bashing dealers is not going to get a resolution. Taking your car to a dealer and documenting the issue is how things are resolved. This is how many manufacturers gather information to issue a service bullettin, or in some cases, a recall. Hard facts are what resolves issues, not slander and misinformation on websites. There simply has not been enough cases of oil consumption documented for Subaru to issue a 'known' fix. Unless they gather enough cases, there probably never will be. They will fix the known ones and be done with it. Will there be others out there with the problem? I'm sure, but bitching on a forum won't get the car repaired.

It was ME that brought it to the attention of the area technical rep that there may be a problem with oil consumption, one that has still NOT been confirmed by Subaru. This technical rep sat in the service managers office and made several phone calls to people at Subaru inquiring if there were any reports of oil consumption on the Foresters. (At the time, Imprezas were just coming out and most had not reach mileage to warrant an oil change). No one he called had heard of any and he asked us to start keeping track of oil lights coming on before an oil change was due. Why do most dealers say they see oil consumption all the time? Because they probably do, I know we do. But until we can send some hard facts to Subaru, there is nothing we can do. We can't just replace short blocks because we 'feel' there is an issue. There are procedures we have to follow.

Sorry if I sound bitchy, and maybe I am (It hasn't been a good day when your husband is in the hospital....again), but now was the time to clear the air and let you know that neither us nor Subaru is out to get you or any other Impreza owner with an oil consumption issue. Was a mistake made? Yes, however it was one that was rectified.
RG,

Thanks for a mature response. I think it will be lost on '79, like all the previous mature responses.

I have no doubt that SOA will work out a solution to the problem after it is identified. If your car consumes oil, and you want remediation under warranty, it won't happen unless you work with a dealer authorized to perform warranty work. Keeping good records, and organizing together, should help, rather than hinder, that process.

Pissing and moaning on a website, and slandering a dealer that tried to help? Not so much.
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Old 01-16-2013, 09:16 AM   #2469
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^^^ this is exactly why you're not going to get far or resolve anything with a bad attitude 79. Someone on your side that you managed to smear the name of an entire dealership & her on this forum. Had you followed through politely you could have accurate tests done, maybe showing consumption beyond the threshold & maybe in the process of a replacement at this point. I strongly urge you to suck it up & return there with your tail between your legs & an apology & let them help you. You're your own worst enemy.
No apology is needed.....we are here to do what we do.

I should apologize for being so snotty with my response....I was having a bad day yesterday.
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Old 01-16-2013, 09:18 AM   #2470
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Rexy, what is different about the new short blocks?
I'm not sure....we haven't seen one yet and Subaru has not informed us of anything yet.
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Old 01-16-2013, 09:32 AM   #2471
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Originally Posted by alphaproject View Post
I think 79 was mostly pissed off at SOA and Bill Bryan....Then he just kinda ate the loss because he wasn't losing enough and has just been keeping track himself since no one wanted to help at SOA, which is above the actual dealerships, correct?

He had REALLY high hopes for the next dealership as far as I remember. The thing is...he was an early adopter of the oil loss....and him being as anal as he was is not bad...but it was serving him nothing except frustration and no one was coming to his side. Eventually there were others because of his posts coming out of the woodwork that had the same trobles as he was having. But imagine no one but him was on this forum.....yikes....just think of that....everyone would just think he's nuts. Well...I wouldn't but.....that's because I had problems no one could solve...as I've stated before. So I'm sure that until his car burns/loses more than say 1200 per oil change he's stuck in limbo. At some point you give up caring. Those oil tests sound very annoying...it's sad that the car buyer feels like being a beta tester for a new PC game. In fact...SOA whould give them a nice WRX loaner and keep the defective car and drive it around.
I can't speak for SOA because I wasn't in on the conversation, but I doubt they 'didn't want to help". Like I said before, there are procedures that need to be followed, especially when you are trying to determine if a (major) failure is present. If we went off the word of everyone that said they had oil loss we would be replacing short blocks/engines all day long. We have to prove there is an issue. And without performing the proper tests, we can't do that. Yes, SOA (Subaru of America) is above dealerships, but without dealers reporting to them, they wont get the necessary info they need. When the OP originally had an issue, this was in the very early stages. The Imprezas were just coming out. He was one of the first cases I had heard of in an Impreza.
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Old 01-16-2013, 09:34 AM   #2472
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RG,

Thanks for a mature response. I think it will be lost on '79, like all the previous mature responses.

I have no doubt that SOA will work out a solution to the problem after it is identified. If your car consumes oil, and you want remediation under warranty, it won't happen unless you work with a dealer authorized to perform warranty work. Keeping good records, and organizing together, should help, rather than hinder, that process.

Pissing and moaning on a website, and slandering a dealer that tried to help? Not so much.
I'm not so sure how 'mature' it was.....but it was a response....
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Old 01-16-2013, 09:41 AM   #2473
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As with any endeavour involving customers it is always easy for both parties to become frustrated with a situation and give up after a while. Hopefully there has been a sufficient cooling off period that calmer heads will prevail. If we don't all work together then nothing gets resolved. Hopefully these candid responses will elicit a calm and rationale response and help move this issue along as till such a time that a replacement can be approved. I would say for all the oil burners to hang in there, try no to get too frustrated and try to get the consumption test done. I would personally wait until it gets warmer as winter temps might make your car consume less.
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Old 01-16-2013, 10:10 AM   #2474
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FWIW, the is slightly off topic, but my dad had his catalytic converter go and it was outside of the warranty. My dad made a couple calls and in the end, they sent him a check for $1300 to cover the cost to replace the converter.

They didn't have to, but they did. And this is why we've only owned Subaru's for the past 15 years or so.

I would be pissed as well if my Impreza is drinking oil (thankfully it isn't yet), but you have to have some patience, especially with a new engine and car.
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Old 01-16-2013, 10:12 AM   #2475
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I'm not sure....we haven't seen one yet and Subaru has not informed us of anything yet.
do all 2012-2013 imprezas have the same short block?
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