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Old 02-16-2013, 10:04 PM   #1
mckinnon99879
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Default The dealer fudged up

so i went and got my oil changed yesterday on my 12 impreza sport, and as i was logging the reciept i looked at what oil they used.. and apparently according to the reciept they used a 5 30 oil in my damn car and used a different oil filter than the one that they usually use.... so wtf? is this an accident on their part? or are they trying to make up for the car burning oil? i have only about 20 miles on the oil change, will this mess something up? i gotta say this is pretty damn ****ty, i had plans to go on a biking trip tomorrow and now i assume that i shouldnt because it was gonna be about a 100 mile trek to where im going.
Can you guys weigh in on this? Should i not worry about this?
Thanks
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Old 02-16-2013, 10:08 PM   #2
mckinnon99879
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i wont be able to get to the dealer until tuesday now and i have at least 70 miles i have to drive between then and now...
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Old 02-16-2013, 11:42 PM   #3
sgoldste01
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You'll be fine for the long weekend. Just bring it in next week and let them make it right. Here is a quote from the owner's manual (page 12-5):

If 0W-20 synthetic oil is not available,
5W-30 or 5W-40 conventional oil may
be used if replenishment is needed but
should be changed to 0W-20 synthetic
oil at the next oil change.
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Old 02-17-2013, 01:18 AM   #4
79letour
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Dealers... they cant even get oil changes right, even on a car DESIGNED FOR EASY OIL CHANGES!
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Old 02-17-2013, 05:52 AM   #5
Penguin44
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Always check before you leave. If it's not right, tell them to fix it right then and there.
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Old 02-17-2013, 08:33 AM   #6
sgoldste01
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Quote:
Originally Posted by 79letour View Post
Dealers... they cant even get oil changes right, even on a car DESIGNED FOR EASY OIL CHANGES!
The car's design isn't what messed this particular technician up. It's not like he forgot to install the drain plug, or install the oil filter, or put on the fill cap, or insert the dipstick. He did the process correctly. He just might have grabbed the wrong set of consumables.

Or the other possibility is that the technician did the service perfectly, but the service writer entered the data incorrectly. Call me an optimist, but here's what I think happened:
  • The technician put in the correct 0W-20 oil, but the service writer accidentally selected 5W-30 in the computer.
  • The technician actually used the correct new filter that is being specified. I know that we're used to seeing the black Roki "160" filters on our cars. But I read in a different thread that Subaru just switched to specifying a different blue filter for our cars. I think that's the filter the technician grabbed, which is also correct.

At the end of the day, I think the job was done correctly and it's just a data entry problem. But it's worth confirming this with the dealership.
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Old 02-17-2013, 12:38 PM   #7
PA452
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Yet another example of why you should change the oil on your own. If you want something done right...
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Old 02-17-2013, 01:04 PM   #8
Xafen
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Look at it this way, 5W-30 weight is acceptable for a little bit and probably won't do a single bit of harm, and if they (Surabu or another dealer) ever try to deny an engine warranty claim in the future (based on what oil was used), it's on that dealer! Save the paperwork, and don't worry about it =)
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Old 02-17-2013, 02:09 PM   #9
six5ivethree
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I work at a dealership, I see this quite often. More often than not the service writer bills you incorrectly. But there is no way to know for certain unless the technician that perfomed your service happens to remember your car (not likely). We do so many oil changes on a daily basis, depending on the size of the dealer each tech will probably touch a dozen or more in a 10 hour work day. Seeing how the owners manual touches on this subject and advises you that you can wait til the next service it shouldnt cause a problem.
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Old 02-17-2013, 04:00 PM   #10
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Big difference between "topping off" and the oil change. I would take it in as soon as possible and have the Dealer correct the error..... Manual does not state that it is ok to use the different weight for the oil change...
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Old 02-17-2013, 07:54 PM   #11
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Quote:
Originally Posted by G-Omaha View Post
Big difference between "topping off" and the oil change. I would take it in as soon as possible and have the Dealer correct the error..... Manual does not state that it is ok to use the different weight for the oil change...
What does page 12-5 state?
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Old 02-17-2013, 09:06 PM   #12
sgoldste01
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Quote:
Originally Posted by KC View Post
What does page 12-5 state?
Look at post #3 above.
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Old 02-18-2013, 11:43 AM   #13
G-Omaha
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Quote:
Originally Posted by KC View Post
What does page 12-5 state?
Replenishment - that is not the same thing as replacement (Oil Change)...
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Old 02-18-2013, 12:06 PM   #14
79letour
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I tried 5w30 to see if it slowed my consumption, which it didnt, but it did slightly decrease mpg's.
My last dealer visit resulted in over 6 quarts being poured into my car. And the receipt says 0w30.
It was likely a misprint, but the volume of oil was determined by myself measuring what came out.
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Old 02-18-2013, 01:24 PM   #15
thom52
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Angry

Quote:
Originally Posted by 79letour View Post
I tried 5w30 to see if it slowed my consumption, which it didnt, but it did slightly decrease mpg's.
My last dealer visit resulted in over 6 quarts being poured into my car. And the receipt says 0w30.
It was likely a misprint, but the volume of oil was determined by myself measuring what came out.
What is with the dealerships seeming to overfill this car?
Two oil changes from my local dealership. Both times they claim they "metered" the amount of oil going into the car, and jammed in 6 quarts.(charging me accordingly, of course)
This shows up consistently on the dipstick as about half an inch over the top hole mark on the dip stick.
They claim this is correct.
Latest claim is that the dipstick has two sets of marks, one for cold and one for hot levels. This would be a first on any car I have owned. And, looking at the dipstick, it must be defective because the only marks are the low and high holes in this dipstick.
Anyone else run into this with a dealership?

This is my wife's car, and she was insisting on taking it to the dealership, instead of me doing it, so it would get done "right".
First time, I sent her back to get the excess oil drained out. It came back with no change in oil level.
Second oil change, same level, way over the top mark.

Unless there is a thread somewhere about the dipstick being wrong, I am shutting down the "good" oil change at the dealership and will be doing it myself like I have on every car i have owned.
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Old 02-18-2013, 03:16 PM   #16
79letour
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DGM!

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Anything YOU can do yourself, you should. Anything worth doing is worth doing right (yourself).
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Old 02-18-2013, 03:18 PM   #17
79letour
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Btw there ARE different dipstick/tube combos on 2012's, as some read correctly at full with 5.3 quarts and a new filter, others show 1/4" above the full mark with the same amount and filter.
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Old 02-18-2013, 06:05 PM   #18
thom52
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Angry dealership dipsticks

Quote:
Originally Posted by 79letour View Post
Btw there ARE different dipstick/tube combos on 2012's, as some read correctly at full with 5.3 quarts and a new filter, others show 1/4" above the full mark with the same amount and filter.
"others show 1/4" above the full mark with the same amount and .."

That sure sounds like a defect. Has anyone succeeded in getting the correct dipstick out of the dealers to fix the problem? Seems like that should be a recall?

Seems like an incorrectly reading dipstick could possibly screw up a car.
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Old 02-18-2013, 06:13 PM   #19
79letour
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DGM!

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Well there was a tsb but it was for broken dipstick tubes and I *think* it was on the 11's.
I've spoken to dealers and soa exhaustively on the subject of oil, dipsticks, oil consumption, ect.
Basically, you just need to make sure that its at the Full mark.

I still cant get over a grocery getter 2.0 four banger that calls for over 5 quarts of synthetic.
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Old 02-18-2013, 06:15 PM   #20
79letour
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As far as I remember there have been at least two maybe even three different dipsticks on 2012's.
Mine has a spot of blue on the top of the little hoop. looks like a dab from a paint marker.
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Old 02-18-2013, 06:31 PM   #21
thom52
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Question

So it really doesn't matter if the car is quart overfull or a quart underfilled?

Gotta say I am a bit confused about what would seem to be such a simple subject.

I wonder if any of the 3 dipsticks they issued are correct?

I still think this thread reinforces the "do it yourself" approach.
I have a Fumoto valve just waiting for the next oil change.
But it would be nice if I knew how much oil to put in. Maybe like a measuring device or something to make sure of the final amount, taking into account oil that never made it out. Maybe something simple...naw....
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Old 02-18-2013, 08:10 PM   #22
79letour
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Drain the oil. put on a new filter, pour in 5.3 quarts. take several dipstick readings to establish where it reads, and scribe a mark on the dipstick.
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