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Old 06-29-2013, 05:24 PM   #1
Wr3nch0matic
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Default Freight damage

So I was really bummed out when my eBay sourced JDM EJ20T arrived this past Thursday, the shrink wrap all covered in oil and the top of the engine very evidently damaged.
I don't know if they dropped it upside down or just set another engine on top of it during shipping, but about a dozen components are damaged.

I'm trying to get a claim together with FedEx, who shipped the thing, but they are (of course) dragging their feet. I'm trying to fill out this paperwork, but they want a "Merchandise value" or cost to repair. I'm having enough trouble just locating where I could source replacement parts, let alone get cost estimates.

So here's what I guess I'm looking for:
A)Tips on how to deal with this claims process. If anyone here's done this kind of thing before, how do I make it happen quickly?

B)And any suggestions for where I can find some of these parts? eBay and google shopping seem to have listings for some stuff, but not everything that's damaged.

Oh, right. So the engine code is EJ205DWZKE-019. Also the numbers 610 757 RC10 follow that. The seller, Sunrise Auto Parts in Montreal, say that it's from a JDM 99-00 GC8 WRX.

What's damaged, either cracked, bent or crushed:

Throttle body and throttle position sensor (Found one refurbished for $130)
Oil fill tube (Plenty of those on eBay ~$40)
Coolant reservoir lid (I may have to replace the whole reservoir for ~$100)
Ignition wires (easy enough to find ~$60)

And here's stuff I can't locate:

Turbo coolant feed hose (cut by the lip of the reservoir lid)
A/C Compressor cover/sheild
Alternator cover/sheild
Intercooler bracket/stay
Ignition coil pack

and some stuff I haven't had the chance to test yet, to verify if they're still usable:

Intercooler (some fins are bent, but only small spots. I can't see any cracks, but I'll need to pressure test it)
Alternator
A/C compressor (I don't know if the pulley bearings will be ok on those until I start disassembly, but I have to wait for the FedEx inspectors to see the damage... They were supposed to come around yesterday but never showed.)

So that's my predicament. It kinda sucks gangrenous balls.
Please help
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Old 06-29-2013, 05:35 PM   #2
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I bought my 2000 2.5RS with 154,000 miles on it for ridiculously cheap. The previous owner, who I understand was the original owner, traded it in at my dealership saying it didn't run. It had overheated and the cooling system was completely empty... but it ran.
I saved it from the auction, filled it up with coolant, changed the oil and I've been driving it like that ever since. I just top up the coolant once or twice a week.

Now it has 177,000 miles and I want to get rid of this leaky old motor and I found a pretty decent looking JDM WRX motor on eBay for the same price as a reman'd 2.5 n/a long block.

This thing came with the whole engine, all the accessories, turbo, intercooler, up and down pipes, transmission, complete harness and ecm. I was going to just make the necessary adjustments to the harness to make it reach my LHD ingnition switch and instrument cluster and have it all installed in a couple days...

I really hope I can get this whole debacle sorted out quickly.
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Old 06-29-2013, 08:02 PM   #3
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take it to the dealership. they'll give you the highest value estimate for repair possible
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Old 06-29-2013, 08:07 PM   #4
Wr3nch0matic
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Well that sounds legit at first, but I doubt they'd be able to price me parts for a jdm engine. I don't get the impression that SOA really approves of all our conversion shenanigans in the first place...

It kinda sorta voids the warranty, doesn't it? I mean, on newer cars.

I guess it wouldn't hurt to call...
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Old 06-30-2013, 01:07 AM   #5
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If you signed for it when it dropped off, then your really limited on what can be done... if its ever damaged, DO NOT sign for it. When you sign for it, your agreeing its there and what your expecting, any sign of damage is to be written down and take pics with the driver there. I always inspect before they even unload any engine swaps or whatever is shipped freight, but good luck with fedex.
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Old 06-30-2013, 08:41 AM   #6
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Yeah, I know that, but I didn't sign for it. I had it shipped to the dealership I work at, and the parts manager signed for it and unloaded it with the parts dept's fork lift... So technically it's classified as "concealed damage" by FedEx.
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Old 06-30-2013, 10:50 AM   #7
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Quote:
Originally Posted by Wr3nch0matic View Post
Well that sounds legit at first, but I doubt they'd be able to price me parts for a jdm engine. I don't get the impression that SOA really approves of all our conversion shenanigans in the first place...

It kinda sorta voids the warranty, doesn't it? I mean, on newer cars.

I guess it wouldn't hurt to call...
the jdm engines aren't usually that much different (might have big port heads or something) but yes, they should be able to
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Old 06-30-2013, 10:58 PM   #8
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Quote:
Originally Posted by Wr3nch0matic View Post
Oh, right. So the engine code is EJ205DWZKE-019. Also the numbers 610 757 RC10 follow that. The seller, Sunrise Auto Parts in Montreal, say that it's from a JDM 99-00 GC8 WRX.
I know this is kind of irrelevant, but wouldn't that be considered an "ej205", or USDM wrx engine? Thought the engine code should be along the lines of "ej207xxxxx-xxx". If that's the case, you may have an even bigger problem.

Hope you get this resolved. I've dealt with UPS before and it took a few months to finally get a check.
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Old 06-30-2013, 11:03 PM   #9
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Quote:
Originally Posted by CatRover View Post
I know this is kind of irrelevant, but wouldn't that be considered an "ej205", or USDM wrx engine? Thought the engine code should be along the lines of "ej207xxxxx-xxx". If that's the case, you may have an even bigger problem.

Hope you get this resolved. I've dealt with UPS before and it took a few months to finally get a check.
ej207 is a sti motor ej205 can still be a jdm 2 liter wrx motor
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Old 06-30-2013, 11:25 PM   #10
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Quote:
Originally Posted by Shortpersonbk View Post
ej207 is a sti motor ej205 can still be a jdm 2 liter wrx motor
Yeah, what this guy says. I checked that out in this wikipedia article:

So it's very possible that it's an engine from the JDM WRX wagon or it's actually from the Australian market... Either way, I'm figuring that as long as the engine, ecm and harness are out of the same car, the thing will run.

The only issue is getting parts for the right engine.
For instance, the USDM EJ205, and in fact all EJ205s from 2001 and later have direct ignition, or coil over plug setup, and this engine has a waste-spark 2-coil pack on top of the intake manifold.
And the coil pack is different than the n/a 2.5 coil packs.
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Old 07-01-2013, 03:31 AM   #11
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Quote:
Originally Posted by Wr3nch0matic View Post
Yeah, what this guy says. I checked that out in this wikipedia article: Subaru EJ engine - Wikipedia, the free encyclopedia

So it's very possible that it's an engine from the JDM WRX wagon or it's actually from the Australian market... Either way, I'm figuring that as long as the engine, ecm and harness are out of the same car, the thing will run.

The only issue is getting parts for the right engine.
For instance, the USDM EJ205, and in fact all EJ205s from 2001 and later have direct ignition, or coil over plug setup, and this engine has a waste-spark 2-coil pack on top of the intake manifold.
And the coil pack is different than the n/a 2.5 coil packs.

it is a very common mod to change the ign from the old style to the new coil on plug ignition
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Old 07-01-2013, 07:16 AM   #12
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Well, ok so it's very common to upgrade to direct ignition... but wouldn't I at least need a factory wiring diagram and potentially an ecm reflash?

Priority #1: Get the beast running.
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Old 07-01-2013, 02:17 PM   #13
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I do stuff like this for a living, daily.

With right documents, proper steps, any claim can be reimbursed. But, upon delivery, if you didnt note any damages on the BOL, you will pretty much be out of any reimbursement. If you did note the BOL upon delivery, your next step would simply be to gather all legitimate documents supporting the value of what you are claiming. When you have these things gathered, file a claim with the carrier, then.


Edit:

Even though the dealership signed it, same policy applies.
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Old 07-01-2013, 05:21 PM   #14
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I recently fought and defeated FedEx in a VERY similar situation. Took 2 weeks.


FedEx generally sends out an inspector from a private company to inspect and report back on damage and potential causes. They take photos and send info.

Did you have insurance on the shipment?
Supporting photos as you removed wrapping?
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Old 07-01-2013, 06:01 PM   #15
Wr3nch0matic
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02WRX:
I didn't not any damages on the BOL because I wasn't present when the engine was delivered. I mean, I was there at work, but the parts guy who unloaded it off the FedEx freight truck didn't tell me about it until about an hour later. In fact, he'd crumpled up and thrown out my copy of the deliver receipt. He had to dig it out of the trash when I told him it was all messed up. Am I really SOL from his carelessness?

Secondly, what kind of documents could support the value of secondhand jdm parts? I'm looking the stuff on eBay and various parts websites. Do I just print out the page as evidence? Plus there's still stuff I can't find. I'm up to about $450, but that's only about half of what's broken.

Jbulls, I didn't put any insurance on it (that I know of)... I guess I can check with Sunrise to see if they included that as part of the shipping price they quoted me.

I have plenty of pictures of the damages, but it's all after I took the wrapping off. I didn't think of taking step by step pictures like that until after I had seen the extent of the damaged parts.
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Old 07-01-2013, 09:01 PM   #16
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To be dead honest then, I don't see FedEx honoring anything.

I was lucky enough to have full value insurance, take pictures before, during, and after teardown, and it still took multiple attempts over 2 weeks to get paid.

However, common carrier law is on your side in this case if you decide to pursue anything legally (I'm sure this isn't likely). Common carriers such as FedEx are stricly liable for damages outside of four specific situations.

See the following link if you have any interest in such routes: http://en.wikipedia.org/wiki/Common_...l_implications

Best of luck with everything.
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Old 07-01-2013, 10:13 PM   #17
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thanks, I'll look into that. I hope it doesn't come to litigation. I hate litigious mother-f'ers...
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Old 07-02-2013, 06:21 PM   #18
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A quick update with some pretty good news:

The third party inspector finally came around today, spent about twenty minutes taking pictures and getting info from me to write his report on the damage. I had to explain what all was broken and how it was received, and basically everything I've told you all on here.

His assessment was pretty reassuring. Said this kind of thing happens pretty often, and the issue should be resolved in my favor. I'm probably going to have to wait until after the holiday weekend to hear back from FedEx, but I submitted my claim by fax today too.

I spoke to someone at their claims office (in Arizona, apparently) yesterday who said I should just claim the price I paid for the engine, including shipping. I'm gonna stick to that number unless the cost of the parts I can source winds up being much more.

However it turns out, I hope to hear from FedEx by next Wednesday :/ I'm wondering how much should I be pestering them between now and then.

In the meantime, I can finally get to taking those broken parts off the engine and looking for part numbers. I'm definitely going to need an A/C compressor, or at least the clutch, because the clutch and pulley were damaged. The gap is too small at one point and it doesn't spin freely
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Old 07-03-2013, 10:30 PM   #19
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Sunrise is honestly, the worst company I've ever dealt with, and my 4e-fte for my tercel came the same way, but luckily, it had a TMIC that protected almost everything, but the TPS, and MAP sensor were still broken. They were of no help. I bet the damage was done at their warehouse.
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Old 07-05-2013, 07:05 PM   #20
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Quote:
Originally Posted by tersplat View Post
Sunrise is honestly, the worst company I've ever dealt with, and my 4e-fte for my tercel came the same way, but luckily, it had a TMIC that protected almost everything, but the TPS, and MAP sensor were still broken. They were of no help. I bet the damage was done at their warehouse.
Well, that's a bummer. I'm not holding my breath for their help, but it'd be nice if they'd at least quote me prices for replacement parts. I know Montreal has a pretty decent JDM tuner scene. You'd think they'd be more loyal to their paying customers.

Does anybody know of another imported parts supplier like that? Maybe a company closer to Pennsylvania? I've seen a couple websites in my searches, but I'll take recommendations.
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Old 07-30-2013, 06:49 PM   #21
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Update:
Finally! FedEx is giving me my money. At first they said they were only liable for $0.50 per pound of the shipment because it's a used good, and that was just unacceptable.

So I called them up and got ahold of the agent assigned to my claim by first calling the general hotline, and then letting someone else transfer me to my claims agent. I've found it's more effective than calling and leaving a message. Call up the hotline and say, "This is my claim number and so and so is my agent, but they haven't been returning my calls."

Then after about 20 minutes of explaining my issue with this whole limited liability malarky, and very politely explaining exactly how much more than the check they sent me it was going to cost to replace everything they broke, the agent put me on hold for about 5 minutes and gets back to me saying "Ok, I've had someone else look at your case with me and she agreed we can make a one-time exception for you. We bumped you up to the higher shipping insurance of $5 per pound, which will cover the full cost of your shipment. We'll send out a check for the difference."

Boom! Jackpot! Free engine! Free transmission! Free wiring harness! Free ecu! Booyah!

It only took a month... but I'll say it was worth it. Now the real work can begin...

Last edited by Wr3nch0matic; 07-30-2013 at 07:33 PM. Reason: accuracy
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Old 07-30-2013, 08:05 PM   #22
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Nice job dude LOL
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