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Old 09-09-2012, 11:36 AM   #1
sidewayz
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Member#: 5810
Join Date: Apr 2001
Chapter/Region: Tri-State
Location: Easton PA
Vehicle:
2001 S366 2.5RS

Default Tribeca warranty rebuild.. Wow.

We purchased our 2008 Tribeca in Nov 2011 second hand. Previous owner put 43,000 miles on it. Car was in great shape, sounded great and drove perfect. For the past 9 months we put around 15k on it and progressively had issues. Stumbling/hesitation up hills under load, random misfire codes etc etc. as a shop owner and tuner I dug into it. While I was working on getting the rom defined my wife called me up from an hour away. Car shakes violently, cel is on etc etc. I drove to meet her and scanned it, cyl 5 misfire. Car now had 59925miles on it...just shy of the 60k warranty. Logged the car driving back to my shop watched roughness in cyl 5 go through the roof.. Once back did a comp test and saw 82psi in cyl 5. At this point I decided to bring it to the dealer to see if SOA would warranty it. A few weeks later we get the car back no charge with the following replaced.

2 exhaust valves (cyl 5)
6pistons
Ring set all pistons
Engine bearing set
Spark plugs
Misc gaskets, oil change, coolant etc etc et.


Car is awesome to drive again. Now that we have the rom defined and I can reflash it I have been working on the knock issues it has. No matter the gas used we find knock events under load causing IAM to drop like a rock. Slowly but surely I am working on the timing board to keep this in check and to prevent a future engine failure.
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Old 09-10-2012, 01:49 AM   #2
ImprezaRS dot com
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Location: Colorado Springs CO USA
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2005 2.5 RS, 2013 Tribeca

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Why would the engine fail with such low mileage?

We have a 2006 Tribeca with 100,500 miles and it runs as good as new. It's smooth, with good mileage, no misfires or vibration, and decent power even though we live at 6,500 feet.

Three weeks ago we took it on a 3,500 mile trip from Colorado to North Caroline and back, and got about 22.5 mpg for the trip. It was a little thirstier on the way out there with the car packed to the roof with our daughters stuff for college and a bike on the back, but a little better coming back even though it was uphill. That's only a little worse than the 24 mpg to Phoenix and back in 2010 when it had 60K miles.

We're hoping to get another 2-3 years out of the car. At some point soon we'll need to replace the struts, but it's not quite ready yet. Overall it's been very trouble free and a pleasure to own.
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Old 09-10-2012, 10:57 AM   #3
Sub!eDr!ver
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Join Date: Jun 2005
Location: Atlanta, GA, USA
Vehicle:
2007 Tribeca Limited
05 LGT (98 LGT, 88 Justy)

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I have about 120,000 miles on mine - all trouble-free for the drivetrain (aside from idler & tensioner pulleys, and my alternator bearings going out).
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Old 09-18-2012, 01:02 AM   #4
garface
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Location: yonkers, ny
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MY00 RS/STi7
MY01 RS Both Silverthorne

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Do they care what the purchase date was or just because it's an 08 it's still within 5 years?
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Old 09-22-2012, 10:49 AM   #5
Wheels
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my 5 year warranty on my Tribeca just expired. its got 46,000 miles on it.
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Old 09-26-2012, 01:14 PM   #6
singincanary
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'07 'beca, '08 OBXT

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Our 100k mile warranty is long gone on our '07 as we're closing in on 150k. Have developed minor oil leaks at several locations on the engine but it is very minor, less than 1/2 quart per 4000 miles or so. We now have a ticking that I hear at idle that I think is one of the lower pulleys on the front of the engine. Going to have to get that looked at soon.
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Old 06-27-2013, 09:23 AM   #7
sidewayz
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2001 S366 2.5RS

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Well. It failed AGAIN! This time we are stranded in North Carolina. Car is being towed to a Subaru dealer to have them diagnose it.
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Old 06-27-2013, 09:55 AM   #8
ALTribeca
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2013 Tribeca
Silver

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^

Did you find out where the knock was originating from?
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Old 06-27-2013, 09:56 AM   #9
sidewayz
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2001 S366 2.5RS

Default

Quote:
Originally Posted by ALTribeca View Post
^

Did you find out where the knock was originating from?
Nope. Car drove fine since the last rebuild. This failure is unknown so far. I hope to find out later
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Old 06-27-2013, 10:00 AM   #10
ALTribeca
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Silver

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Ugh. That sucks.
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Old 06-27-2013, 02:17 PM   #11
sidewayz
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2001 S366 2.5RS

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Engine is a complete loss. The staff at CrossCreek Subaru in Fayetteville were absolutely amazing to deal with.

Having my guy come from PA to NC to tow it home to dump on my local dealers doorstep. Meanwhile I'm driving to Florida to finish my vacation!!
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Old 06-27-2013, 02:39 PM   #12
ALTribeca
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Silver

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Oh wow.

Have a good rest of your vacation. I hope this hasn't put too much of a damper on it!
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Old 07-16-2013, 10:04 AM   #13
sidewayz
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2001 S366 2.5RS

Default

Day 15 at the dealer.. still no word if its covered or not.. SOA dropped the ball and flat out refused to look at it because their idiot field technician was too damn lazy to actually see for himself what was wrong... but instead lied and said not to cover anything.



just a waiting game at this point..

A nice email to SOA VP was sent yesterday by a very good friend who knows him personally.. hopefully this sparks a flame
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Old 07-16-2013, 11:15 AM   #14
ALTribeca
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Join Date: Nov 2012
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Location: Ohio
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2013 Tribeca
Silver

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Old 07-17-2013, 01:03 PM   #15
sidewayz
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Join Date: Apr 2001
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Location: Easton PA
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2001 S366 2.5RS

Default

After a few corresponding emails to the VP and one to the GM of the dealership... SOA called this morning and agreed to tear the motor down on their dime. WIN FOR ME!!

I intercepted an email that was sent from the GM to the VP.... This was in the content regarding why the customer service rep initially refused to help us

"There is some indication that because the owner owns a tuner shop that she was being extra cautious."


amazing isn't it?
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Old 07-17-2013, 10:55 PM   #16
ALTribeca
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2013 Tribeca
Silver

Default

Seriously. All that, for just that little detail that's not even pertinent?

Good for you!
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Old 07-24-2013, 08:35 PM   #17
sidewayz
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So far SOA has offered 50% towards repair costs.


The actual verdict is the timing chain broke. Reasons unknown.

Find out a final retort from the dealer tomorrow.
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Old 07-27-2013, 01:12 PM   #18
sidewayz
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2001 S366 2.5RS

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Well after 4.5 weeks of a pissing match between SOA and our dealer. SOA paid for the tear down and offered 50% off our labor total.

Becker Subaru the wonderful dealer they are /sarcasm, graciously offered a whopping $200 towards the total. As well as not offering a loaner vehicle. So an angry phone call to my SOA rep got me a loaner on SOA's dime.

This car better be in tip top shape
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Old 08-27-2013, 07:23 PM   #19
blackfang
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98 Z/28, VN 900 custom

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Updates?
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Old 08-27-2013, 10:05 PM   #20
sidewayz
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Join Date: Apr 2001
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Location: Easton PA
Vehicle:
2001 S366 2.5RS

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Update? Sure. Picked up the car with it being 2qts low on oil, and a noisy valve train.

Other thank that it's fine lol.

Will never do business with Becker Subaru ever again, wholesale or retail.
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Old 08-28-2013, 07:58 PM   #21
blackfang
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So they did all that work and couldn't even check the oil level correctly..wow.
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Old 08-29-2013, 01:19 PM   #22
avk
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59E

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Some zombie forgot that the 6-cyl. engine takes two more quarts (roughly) compared to 4-cyl.
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Old 09-07-2013, 08:48 AM   #23
rparker1979
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Default Idler pully and belt issue caused a noise around engine

Just wanted to post this so hopefully someone who is having this issue doesn't have the same thing happen to them. Had a noise that sounded like it was coming from the front of the engine. It was very hard to pin point it. She had just been serviced and i found the engine plastic cover not installed correctly and it was coming in contact with the belt so i thought to myself, (wow what an easy fix) wrong. My wife was driving down the highway and the rear differential light, battery light and brake light all came on. She did the right thing and pulled over and got it towed to the house thank god. The idler pulleys bearing was completely fried and the belt came off and the obvious things happened. Loss of cooling, ac, power steering and the alternator was no longer charging the battery. Going to replace the belt and idler pulley today but also have to ask the question of why the rear diff light came on and is the tension pulley going to do the same thing on me. Hope this helps someone.
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Old 09-07-2013, 08:51 AM   #24
rparker1979
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Default

Quote:
Originally Posted by Sub!eDr!ver View Post
I have about 120,000 miles on mine - all trouble-free for the drivetrain (aside from idler & tensioner pulleys, and my alternator bearings going out).
Sub!eDr!ver, did you have all of those bearing go bad on you at one time? Anything from Subaru? Recall? It seems weird that this is happening on a fairly new car to me. just over 70k here. Just out of the warranty.
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Old 09-07-2013, 08:57 AM   #25
rparker1979
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Default Pictures to come

Ill post the pictures of the damage later today but i found this video of the noise that i was alternately hearing. <iframe width="420" height="315" src="//www.youtube.com/embed/WGH_MpwxI9M" frameborder="0" allowfullscreen></iframe>
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