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Old 08-20-2013, 10:49 PM   #26
Armyofcase
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Had this exact same problem and we're launching a class action against SOA. www.subarufirewallclassaction.com with the hopes of forcing a recall. Unfortunately, nothing is being done after numerous complaints on the highway safety board site.

I'm going to post pics of the brace we designed to fix this. I just finished getting my dash put back in not an hour ago...
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Old 08-20-2013, 11:05 PM   #27
Armyofcase
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Check out this post at what I did to fix the issue until it is resolved...

http://forums.nasioc.com/forums/show...1#post40445301
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Old 08-22-2013, 07:43 PM   #28
Ashesofthewake
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Just realized yesterday that this was the source of the clutch noise. Heard back from SOA today after submitting the form on their website yesterday.

"Dear Mr. :

Thank you for taking the time to contact Subaru of America, Inc. I regret to learn of the concern with your 2008 WRX that prompted your message to us.

Your WRX is not affected by any recalls. We would recommend that you schedule a service appointment with an authorized Subaru dealership. When your appointment is set, please reply to this message with the date of your service appointment, name of the dealership and the current mileage on your WRX. I can then follow-up with the dealer upon their inspection of your WRX for this concern.

Your message has been documented in our Customer/Dealer Services database. This will allow for your message to be properly reviewed, tracked and considered by our Product Management Department. Subaru is always striving to improve upon our products and appreciates when our customers bring their experiences concerns to our attention.

Thank you, for the opportunity to be of service.

Sincerely,

John J. Mergen
Subaru of America, Inc.
Customer/Dealer Services Department"


Hope this gets picked up by SOA
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Old 09-11-2013, 05:35 PM   #29
Ashesofthewake
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Quote:
Originally Posted by Ashesofthewake View Post
Just realized yesterday that this was the source of the clutch noise. Heard back from SOA today after submitting the form on their website yesterday.

"Dear Mr. :

Thank you for taking the time to contact Subaru of America, Inc. I regret to learn of the concern with your 2008 WRX that prompted your message to us.

Your WRX is not affected by any recalls. We would recommend that you schedule a service appointment with an authorized Subaru dealership. When your appointment is set, please reply to this message with the date of your service appointment, name of the dealership and the current mileage on your WRX. I can then follow-up with the dealer upon their inspection of your WRX for this concern.

Your message has been documented in our Customer/Dealer Services database. This will allow for your message to be properly reviewed, tracked and considered by our Product Management Department. Subaru is always striving to improve upon our products and appreciates when our customers bring their experiences concerns to our attention.

Thank you, for the opportunity to be of service.

Sincerely,

John J. Mergen
Subaru of America, Inc.
Customer/Dealer Services Department"


Hope this gets picked up by SOA
If anyone is following this here is the latest:

Quote:
Originally Posted by SOA

Hello Jon:

Thank you for your patience.

I just spoke with Mike, your Service Advisor at Flemington Subaru. Mike advised that they have diagnosed the issue affecting your 2009 WRX. It is with the pedal set loosened from the firewall. Mike needs to speak with his Service Manager for information on how this service will be covered by Subaru. The Service Manager is out of the office today. He is back in tomorrow. Mike will be speaking with his Service Manager tomorrow. Mike will then call you and I with this final piece of information.

Once I have spoken with Mike tomorrow, Jon, I will send you an email so that you have our offer and all details in writing.
To add my 09 has 57,xxx miles on it.

I spoke with Mike, the service adviser today. SOA worded it a little differently, but he confirmed that they observed the snapped welds. They have me in a brand new Forester in the mean time which isn't terrible. I'll continue to update with the progress of this. Hope it helps someone else suffering the same issue.

Last edited by Ashesofthewake; 09-11-2013 at 06:33 PM.
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Old 09-12-2013, 01:01 PM   #30
Ashesofthewake
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And the conclusion:

Quote:
Originally Posted by SOA
Hello John:

Thank you for your message.

You should have received a call from Mike at Flemington Subaru by now to advise you that Subaru is covering this service 100% as a Goodwill gesture. You will not need to pay for this service upfront and be reimbursed. It is all worked out between Flemington Subaru and Subaru of America, Inc.

Thanks, John, for the opportunity to be of service. Have a good one.

They are estimating about a week to complete the repair. Can't wait to be back in my WRX
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Old 09-19-2013, 10:50 PM   #31
Ashesofthewake
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Got the car back yesterday. Firewall is all fixed. Dealership called Monday and said that the clutch felt hard to press and that the throwout bearing is loud which was true, but I bought the car new like that and just assumed that my clutch was a bit more difficult to depress than most. Turns out my pressure plate was "binding" They replaced the clutch for free as well (disk, pressure plate, and throwout bearing no flywheel).

Can't complain, they totally could have blamed the clutch on mods. They had to take out my catless DP, process west, pitch stop, and group n tranny mount out to change it.
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Old 09-20-2013, 01:40 PM   #32
subyski
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Moved post. Wrong thread.

Last edited by subyski; 09-20-2013 at 01:56 PM.
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Old 11-19-2013, 12:21 AM   #33
lgroulx2000
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Default 08 WRX Firewall repair

Hi,
Just dropped off my 08 WRX with 65000 KM to have the firewall fixed and clutch replaced. It is getting done as a "Goodwill Repair" by Subaru Canada. I did a lot of reading, took pictures and was very prepared when I went to the dealer.

I expected and received there is no "firewall issue" and "the car is way out of warranty". I was patient and in this case worked out.

Larry
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Old 11-19-2013, 01:42 AM   #34
Criuts
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Same thing happened to me ^^. I dropped the car off today, and will have it back in a few days.
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Old 11-19-2013, 02:11 AM   #35
ejicon
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There is an enormous thread somewhere with a lot of random bickering so I will save you the trouble from having to go through this. I got lucky with my situation which is similar to what's happening with the OP's car by having Subaru help me out. When the welds completely rip out, you'll be looking at some serious issues with the clutch. My welds broke off causing my clutch pedal assembly to fall back hitting the lower firewall and the brake pedal to flexing nearly over to the gas pedal. For those who say this is no big deal and Subaru doesn't have to fix this isn't aware at how dangerous this whole firewall welds situation can get. Contact Subaru directly and see what they can do for you. Even if they offer to cover half or a percentage: take it.
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Old 02-03-2014, 04:50 PM   #36
dmsimpreza
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Default Cracked firewall 2009 Impreza

Was just notified my 2009 Impreza has a cracked firewall. We are talking about a car that at 11K miles through a rod; luckily it was repaired with no cost to me but the fact it occurred should have been my first clue. Now the mechanic is telling me he has never seen a sedan with this type of problem. Has anyone had any luck with having SOA pay for repair of the firewall beyond the warranty period?
I knew I should have gotten rid of the car when through the rod!
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Old 02-04-2014, 04:43 PM   #37
memmek2k
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Problem is more common on the 2008 model year, that might help your search. Cracked firewall at the clutch bracket spotwelds is common enough to be a noted issue, but the real statistics for rate of occurrence are debated here pretty vehemently.

A lot of people had success with SOA (I did); call them, be polite, and if the first dealer isn't being helpful, try another one.

If you have no luck with SOA, it's about 2-3 hours the first time you pull the dash (I'm at 1.5 hours now with practice, lol), and ~$100 to have a welder reweld the firewall. Lots of writeups and pictures in the other threads.
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Old 02-04-2014, 07:56 PM   #38
wrxmike09
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This seems to be a growing problem. My 2009 WRX was just diagnosed with a cracked firewall. It's past the standard warranty coverage but still within the gold extended warranty. SOA has told me the Gold extended warranty will not cover the repair. I'm ready to buy a new car, but it will not be a Subaru.

Last edited by wrxmike09; 02-04-2014 at 08:13 PM.
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Old 02-04-2014, 11:11 PM   #39
waynerainey
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Default here is a good fix.

I repaired mine using 6 stainless steel pop rivets, replacing 4 broken welds.
Easy to do, no need to remove the dashboard.

Last edited by waynerainey; 02-05-2014 at 12:46 PM.
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Old 02-05-2014, 12:06 AM   #40
yudangorgor
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Quote:
Originally Posted by waynerainey View Post
I repaired mine using 6 stainless steel rivets, replacing 4 broken welds.
Easy to do, no need to remove the dashboard.
can you provide a write up?
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Old 02-05-2014, 12:36 AM   #41
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Old 02-05-2014, 05:39 PM   #42
wrxmike09
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I've heard the is a Subaru service bulletin that is out about this issue, anyone know where I can get a copy?
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Old 02-10-2014, 06:43 PM   #43
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Quote:
Originally Posted by wrxmike09 View Post
This seems to be a growing problem. My 2009 WRX was just diagnosed with a cracked firewall. It's past the standard warranty coverage but still within the gold extended warranty. SOA has told me the Gold extended warranty will not cover the repair. I'm ready to buy a new car, but it will not be a Subaru.

SOA is going to cover the repair after all
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Old 02-10-2014, 10:59 PM   #44
RexyGirl
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Quote:
Originally Posted by wrxmike09 View Post
SOA is going to cover the repair after all
How did you get them to cover it???
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Old 02-10-2014, 11:38 PM   #45
Breezio
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They generally do cover it these days, and out of warranty.

Document the issue yourself (take pictures/video of broken welds) call SOA, politely talk to them about your symptoms and what you found. They'll likely have you take it to a dealer to check out. Make appointment. Show dealer your evidence when you drop it off. Hopefully after they look at it and talk to SOA, SOA will 'goodwill' repair it. They might not though, and that is significantly more likely if you have a non-oem clutch.

Last edited by Breezio; 02-11-2014 at 01:07 AM.
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Old 02-10-2014, 11:53 PM   #46
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This is a safety issue and is apparently quite common.
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Old 02-11-2014, 07:04 AM   #47
Supraru
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Quote:
Originally Posted by dmsimpreza View Post
Was just notified my 2009 Impreza has a cracked firewall. We are talking about a car that at 11K miles through a rod; luckily it was repaired with no cost to me but the fact it occurred should have been my first clue. Now the mechanic is telling me he has never seen a sedan with this type of problem. Has anyone had any luck with having SOA pay for repair of the firewall beyond the warranty period?
I knew I should have gotten rid of the car when through the rod!
Get rid of the car then. Instead of complaining get it fixed or don't and sell it. Sometimes it's a good idea to dump a car that you have a bad feeling. Everyone gets all mad here and always says they are going to leave Subaru because of this or that but in reality 85% of them are still here with their cars still complaining. Call SOA and ask politely and see what they say.
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Old 02-12-2014, 09:14 AM   #48
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Quote:
Originally Posted by dmsimpreza View Post
Was just notified my 2009 Impreza has a cracked firewall. We are talking about a car that at 11K miles through a rod; luckily it was repaired with no cost to me but the fact it occurred should have been my first clue. Now the mechanic is telling me he has never seen a sedan with this type of problem. Has anyone had any luck with having SOA pay for repair of the firewall beyond the warranty period? I knew I should have gotten rid of the car when through the rod!
Do you have the Gold warranty on the car?
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Old 02-19-2014, 03:30 PM   #49
Obsidian09
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I hope I have the same luck as ashesofthewake....

I recently took my 09 hatch in to the dealer. Its completely stock besides SPT exhaust. They originally stated that it was the clutch assembly. The service coordinator then inspected it and I mentioned movement of the master cylinder when the clutch is in motion. He then said that it could be broken welds at the firewall.

Then he says that my car is out of warranty (47k MILES!!??!), but should be able to help out. I have to take the car back to the dealer on Monday but here's where it gets interesting....

The initial inspection only took 10 mins. The dealer has already arranged for the car to go to a body shop to be welded/ repaired. Dealer suggests that Subaru will cover up to 75% of the cost under "goodwill" if the bill is less that $1000. However, I am concerned of possible damage to other components now. My clutch doesn't slip, but is definitely a beast to use lately, and has probably seen extra wear. Should I mention anything about checking the clutch/ pressure plate etc? Also, I am pissed that it may not be fully covered, but I guess I'll learn more as time goes along.

I have already contacted SOA, and they wont move any further until it is reviewed by the dealer, however, I don't think the dealer will do anything besides send it to the body shop after seeing the broken welds. SOA is also claiming that this is a "clutch issue" and it therefore falls under the 3yr, 36k warranty. I explained that the clutch "works" but the firewall has flex making it difficult. I'm at a loss...

Am I screwed? or what else could I do? Any help would be greatly appreciated. I see a few of you guys have had good luck with this issue, i hope i fall into the same category.
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Old 02-20-2014, 12:38 PM   #50
minnerex
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Default Firewell weld/clutch

I am in the midst of this now as well. I found these threads online, brought it to the dealer and asked them to check for it. They had recently dealt with it on another vehicle so were able to diagnose it. They had heard of goodwill repairs through Subaru, and directed me to contact Subaru directly. Dealer said I will need clutch job as well and likely would need to cover that cost (~$2,000).

Subaru was helpful when I contacted them, they contacted the dealer directly and are offering to cover the cost of the firewall fix. As suspected, they won't cover the clutch job.

I've seen others in the threads who have had the clutch costs covered by Subaru. I've also seen some who have not needed a clutch job. Trying to figure out my next move so any advice would be appreciated.
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