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Old 08-03-2001, 06:41 PM   #1
skyhigh420
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Member Sales Rating: (0)
 
Member#: 7225
Join Date: Jun 2001
Location: Bedminster NJ, USA
Vehicle:
2002 WRX
Black

Thumbs down Vividracing.com (unregistered vendor: please read the whole thread)

Just wanted to post a little note as to how pleased I am with this vendor. One of the best in my opinion, top quality products, good prices, and impecable customer service. Good communication and the whole sales from order to delivery was as promised. Dan really bends over backwards for his customers, to get them the best deals possible and to provide you with only the highest quality products. I think that people are quick to post their dislikes and gripes about vendors but no one seems to take the time to say when they got good service. Sure i expect these things, but as we all know the sales and stuff don't always go like we want so when someone does live up to their promises it is nice to let people know this way we can avoid bad vendors and know who will not screw us. I don't know why there is no place to review products, vendors, racetracks, events and stuff(moderators hint hint) cause I think that would help us all out in the avoiding bad sales experiences. Point of fact, ordered a set of 52mm guages and OEM housing, had it on my doorstep in 5 days. Then to top it off Dan calls me to make sure i got them. This was more than enough for me but after a few weeks had gone by my phone rings and it is Dan making sure I am happy with my purchase and that all is working ok. I haven't worked with many other vendors who would do this so that is a big plus in my book. Someone who actually cares about the people he sells stuff too, not just the money. Anyway, just my opionion so if you have anything to add please do.
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Old 08-03-2001, 06:46 PM   #2
Tex-WReX
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Member Sales Rating: (4)
 
Member#: 7107
Join Date: Jun 2001
Chapter/Region: TXIC
Location: Pearland
Vehicle:
2014 Mustang GT
White

Default yes

I would like to see a vendor rating or comment section as well. I posted my good dealings with a fellow member through private vendors section. They may be worried about flame wars erupting etc. Your information helped me so thanks!


John
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Old 08-03-2001, 06:52 PM   #3
Isidoro
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Member#: 6326
Join Date: May 2001
Location: Pennsauken, NJ USA
Vehicle:
2001 Impreza
BRP

Default

That's a definite nice change of pace, Sky. Seeing something positive from a customer is a breath of fresh air. Thanks for taking the time to inform us of your good dealings.

Tex is also right, IMO. A rating section for vendors is a fantastic idea that I think would benefit all of us Suby consumers.
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Old 08-03-2001, 09:05 PM   #4
mywrx2002
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Member#: 4613
Join Date: Mar 2001
Chapter/Region: MWSOC
Location: Lou.,Ky. & Van. BC
Vehicle:
2002 wrx sedan
SRP

Default I Agree

I agree with Sky, Dan is a great guy, and a joy to have worked with. I ordered a 22b spoiler for my wifes daily driver and when FedEx ground shipped it, i'm sure a few of their dc10's ran over the box( just kidding guys) and put a few cracks in her spoiler.
Well i just e-mailed Dan to give him a heads up about the condition it arrived in, and this guy just bends over backwards to make sure i'm overly happy with my purchase, tells me he is filing a claim, and then to top it off calls me in a few days at work and tells me he is just checking to see how things are going

Now this !!!!! is customer service, and today he e mails just to see if i'm keeping the spoiler( of course i am !! ) . well it goes to the body shop on Weds. and i'll just ask them to note what was spoiler related, and what was normal install, prep, paint etc.


WE NEED MORE DANS !!!!
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Old 08-13-2001, 11:28 AM   #5
NoSaabs
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Member Sales Rating: (3)
 
Member#: 7688
Join Date: Jun 2001
Chapter/Region: Tri-State
Location: Newark, De.
Vehicle:
2008 Legacy GT Sedan
Diamond Grey

Default

Well, while I'm here, I'll put in my $0.02.

Yes, Dan was a pleasure to work with. All my stuff came in on time, and everything was just fine.

I'm in sales myself, and I must say that the key to keeping happy customers is FOLLOW UP. I was very pleased to get my follow up call from Dan...so i'll have to order some more stuff when i get a couple bills saved.

thanks for your services dan!


Paul Kaufmann
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Old 08-13-2001, 01:42 PM   #6
KK
*** Banned ***
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Join Date: Nov 1999
Location: HK
Vehicle:
2001 Evo 7

Default

DAN:

Keep up the good work!!!!

Gord..
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Old 08-13-2001, 02:06 PM   #7
JohnWad
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Member#: 4768
Join Date: Mar 2001
Location: Winter Park, FL
Vehicle:
2002 WRX Sport Wagon
Silver

Default Exactly!

I agree completely. Dan was easy to work with and did exactly what he said he would do. My exhaust showed up when he said (12 days) and was everything he promised. He actively updates his web site, which seems to be a problem for some vendors. And he follows up. I am in sales as well and I can tell you that besides personality, follow up is key to success. The customer has to know that you are as interested in their satisfaction as they are.
Regarding a vendor satisfaction forum I think that is a great idea. It would have saved me some time wasted on fly by night vendors who are jumping on the WRX bandwagon.
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Old 08-13-2001, 04:56 PM   #8
MikeWRX
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Member Sales Rating: (1)
 
Member#: 7148
Join Date: Jun 2001
Chapter/Region: MWSOC
Location: Michigan/Ohio
Vehicle:
2015 WRX

Thumbs up Vivid Racing

I purchased a MRT exhaust system from Dan at Vivid Racing and have to say it was my best experience yet in the 10 years I have been buying aftermarket performance parts. It was easy to get a hold of Dan by cell, landline or e mail. He responded quickly. He quoted a price and stayyed with it even though his cost went up due to exchange rate and shipping differences. He overnighted a set of hardware that was not in the main shipment and the hardware arrived before the exhaust. He called a week or so later to ask how the system went on and how I liked it. I cannot ask for any better service and expected less
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Old 08-13-2001, 07:34 PM   #9
ellisnc
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Member Sales Rating: (0)
 
Member#: 4229
Join Date: Feb 2001
Location: Dublin, OH, USA
Vehicle:
2003 S2000
Did someone say track day

Default

I don't mind saying that Dan is a badass, everything that I want for my car I will try to get through him first!!
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Old 08-13-2001, 08:06 PM   #10
wrxracer
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Member#: 5275
Join Date: Mar 2001
Location: corpus christi texas U.S.
Vehicle:
2002 impreza WRX
WR BLUE

Default vividracing

i to have used dan at vividracing and i am very happy. he delivered what i wanted and ordered. i will use them again...
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Old 08-13-2001, 09:33 PM   #11
TYPE wRx
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Member Sales Rating: (5)
 
Member#: 5510
Join Date: Apr 2001
Location: Queens CREW~!!!
Vehicle:
2002 WRX
Yellow, just like me...

Default still satisfied

ive had a bad spoiler and dan has been helping me file the claim, its been great cuz even though its taking so long, he keeps me updated and thaz kool. Hoping to order some more stuff so i can get a TAB from him. LoL I'm just kidding of course. Good work Dan

Its greatly appreciated

Tommy (T-REX)
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Old 08-13-2001, 09:55 PM   #12
Rattler
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Member#: 6351
Join Date: May 2001
Chapter/Region: MWSOC
Location: Where Bettman Feels The Love
Vehicle:
2004 Tacoma 2xCab
\m/ \m/

Default

I only bought a blue I badge for my WRX from him but he had excellent communication regarding it. I had it a day after he told me he had sent it out no less.
Thanks again Dan!
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Old 08-13-2001, 10:06 PM   #13
JohnWad
*** Banned ***
Member Sales Rating: (0)
 
Member#: 4768
Join Date: Mar 2001
Location: Winter Park, FL
Vehicle:
2002 WRX Sport Wagon
Silver

Default Excellent

Great to do business with. Did everything as promised. My exhaust came in exactly when he said and he answered all of my questions promptly and professionally. I plan on buying from Dan in the future.
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Old 08-13-2001, 10:30 PM   #14
supermarkus
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Member Sales Rating: (13)
 
Member#: 6971
Join Date: May 2001
Location: Edmonds, Washington, USA
Vehicle:
2008 WRX STi
SSM

Thumbs up

Dan is indeed the man! I was searching high and low for a good deal on some 17" Speedline Supertourismos and Dan stepped up with a great deal and super fast shipping. The wheels came in exactly 4 days, as promised since I ordered on a Friday. He went the extra mile and made sure they got out on the same day I ordered, then kept in contact with me while he was on vacation to Cali! Now that is service! I'm really glad I have a reliable source out there that is willing to hunt down quality products at great prices and is genuinley concerned with customer satisfaction. Hell, he even talked me into waiting a day on a purchase I was thinking of making. I had money burning a hole in my pocket and he made sure I wasn't jumping into a big ticket item that I didn't really need. So, good products, competitive prices, timely service, and sound advice. Can you ask for more?
Dan, I hope you've got some Kumho 712's ready, you'll be hearing from me later this week! Before and after pics are in the works too. Keep up the good work.
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Old 08-14-2001, 11:55 PM   #15
supermarkus
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Member Sales Rating: (13)
 
Member#: 6971
Join Date: May 2001
Location: Edmonds, Washington, USA
Vehicle:
2008 WRX STi
SSM

Default I had originally posted this in a different forum

Dan is indeed the man! I was searching high and low for a good deal on some 17" Speedline Supertourismos and Dan stepped up with a great deal and super fast shipping. The wheels came in exactly 4 days, as promised since I ordered on a Friday. He went the extra mile and made sure they got out on the same day I ordered, then kept in contact with me while he was on vacation to Cali! Now that is service! I'm really glad I have a reliable source out there that is willing to hunt down quality products at great prices and is genuinley concerned with customer satisfaction. Hell, he even talked me into waiting a day on a purchase I was thinking of making. I had money burning a hole in my pocket and he made sure I wasn't jumping into a big ticket item that I didn't really need. So, good products, competitive prices, timely service, and sound advice. Can you ask for more?
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Old 08-15-2001, 12:25 PM   #16
skyhigh420
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Member Sales Rating: (0)
 
Member#: 7225
Join Date: Jun 2001
Location: Bedminster NJ, USA
Vehicle:
2002 WRX
Black

Default

dan is great, best customer service i have had in a while. really cares about his custoimers, products and buisness.
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Old 08-31-2001, 06:09 PM   #17
urapnis
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Member Sales Rating: (0)
 
Member#: 3750
Join Date: Jan 2001
Location: Ann Arbor, MI
Vehicle:
2005 Legacy GT
Atlantic Blue Pearl

Thumbs up Vivid Racing

Ordered a set of wheels from them, though Dan. Though there was a delay initially in shipping, Dan kept me posted on status throughout the process. Ane he also responded to all my e-mails very promptly. He was honest and very pleasant to deal with. I would definately buy from them again. Thanks Dan and Vivid!!

Dave
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Old 09-04-2001, 05:09 AM   #18
T-REX
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Member Sales Rating: (0)
 
Member#: 11
Join Date: Jun 1999
Location: Vancouver BC CANADA
Vehicle:
2002 Impreza WRX
World Rally blue -Sedan

Default

I have BOV on order from him currently. I have not recieved the product yet, but I totally agree with you about Dan. He is very easy to get a hold of, and responds very quickly to emails. I will post something better when I received the BOV.

-
Terry
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Old 09-04-2001, 04:44 PM   #19
LUME
Banned
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Member#: 2641
Join Date: Oct 2000
Location: Bethlehem, PA
Vehicle:
2000 Impreza 2.5 RS
Dirt and Bird Poop

Default

Vivid Videos are awesome!!!

Oops, wait, that's another vivid.....

--RD
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Old 09-07-2001, 09:11 PM   #20
Xen
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Member Sales Rating: (0)
 
Member#: 6389
Join Date: May 2001
Chapter/Region: TXIC
Location: Carlsbad, CA
Vehicle:
2010 Inf. G37S Coupe
Moonlight White / Charcol

Thumbs up Vivid!

Vivid

Good Vendor!
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Old 09-14-2001, 01:21 PM   #21
JenisonWRX
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Member#: 6049
Join Date: Apr 2001
Chapter/Region: MWSOC
Location: Jenison.Doomhammer
Vehicle:
02 WRX & 99 RS
Black

Default

EVERY (cant stress that enough) time I call...I've never gotten an aswer...only the machine...

still have yet to talk to someone on the phone...

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Old 09-14-2001, 11:17 PM   #22
vividracing
Vendor Sales Rating: (0)
 
Member#: 6270
Join Date: May 2001
Location: Best Prices
Vehicle:
Only At
www.vividracing.com

Default

Talk to you today, and you seem to be HAPPY now. If you get a machine, then we are on another call or not in, just like some of you at home, weird huh. With lots of boxing and emailing and taking orders we cannot handle every call. So if a MACHINE comes on, LEAVE A MESSAGE and we will return a call, that is what it is there for.
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Old 09-14-2001, 11:20 PM   #23
neurotic
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Member Sales Rating: (3)
 
Member#: 8161
Join Date: Jul 2001
Default

Dan is the man
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Old 09-14-2001, 11:22 PM   #24
vividracing
Vendor Sales Rating: (0)
 
Member#: 6270
Join Date: May 2001
Location: Best Prices
Vehicle:
Only At
www.vividracing.com

Default

Thanks Man! Are you going to join our team. If so I will email you info since I know you race and sure bet you like cheap parts.
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Old 09-17-2001, 05:20 PM   #25
neurotic
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Member Sales Rating: (3)
 
Member#: 8161
Join Date: Jul 2001
Default

Cheap parts are great

I emailed you from work but I took off early today, so email me at my @home address if you get this.

Zach
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