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Mid Atlantic Impreza Club Forum sponsored by Annapolis Subaru |
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07-27-2006, 07:20 PM | #1 |
Scooby Specialist
Member#: 17079
Join Date: Apr 2002
Chapter/Region:
MAIC
Location: Alexandria, VA
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Bad service at Stohlman Subaru RANT
Hi All,
I wanted to warn people about Stohlman Subaru. I'm new to the area and took my car for a quick check for what turned out to be a loose wheel bearing. Not knowing where to go in the area I took the car to Stohlman...big mistake. Besides the outright rude treatment from the service manager and tech, I got charged $45 for a 2 min test drive and getting the car on a lift to spend 5 min checking the bearing. I waited for a total of 1.5 hours and got a $640 estimate to change the one wheel bearing. The service manager refused to even talk with me, she just dropped the forms with the cashier and walked away, ignoring my questions. I'm going to file a complaint and will see how they respond. I've found 2 VW owners who had simliar terrible experiences. My friend had his GTI's body bent by an improperly positioned lift. Aparantly their reputation in the area is notoriously bad. Anyone have experiences with their service good or bad? I've already got my appointment for Andrewtech next week. I hope they stand up to their great reputation. I will get the bearing replaced, my upipe and downpipe installed for less than Stohlman quoted me for one bearing. |
07-27-2006, 07:32 PM | #2 |
*** Banned ***
Member#: 58477
Join Date: Mar 2004
Chapter/Region:
MAIC
Location: NoVA
Vehicle:. Member #1 of the witty MS Crew |
stohlman is 50/50. ive heard more good things than bad.
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07-28-2006, 10:44 AM | #3 | |
Scooby Specialist
Member#: 68490
Join Date: Aug 2004
Chapter/Region:
TXIC
Location: Spring
Vehicle:'04 tippin' on fo'fo jackstands. |
Quote:
Wouldn't hearing more good things then bad make it more like 60/40 or 65/35? |
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07-31-2006, 09:13 AM | #4 | |
Scooby Specialist
Member#: 57283
Join Date: Mar 2004
Chapter/Region:
MAIC
Location: Loudoun
Vehicle:2014 4.7L of TT Fury w/ 4Matic |
Quote:
Dulles Motors is no better.....my LGT has been in the shop for about three weeks over five trips for what should have taken two days in a single trip. Result? Broken door panel, scraped up BBS wheels, fu><ored turbo stud. I'm still sorting out the car....on my own, since no other dealer will touch it now and I won't go back to those ****ing hacks. |
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07-27-2006, 07:50 PM | #5 |
Scooby Specialist
Member#: 103385
Join Date: Dec 2005
Chapter/Region:
MAIC
Location: American Legion Bridge
Vehicle:2005 WRX CGM Cobb Stg negative 15 |
i've heard a similar experience from stohlman, and i have also heard some good ones too. a lot of ppl rec'd beyer in alexandria but since you got your andrewtech one, that one is good too.
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07-28-2006, 01:35 PM | #6 | |
Scooby Specialist
Member#: 58991
Join Date: Apr 2004
Chapter/Region:
MAIC
Location: Wiesbaden
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07-28-2006, 04:49 PM | #7 |
Scooby Newbie
Member#: 62612
Join Date: May 2004
Chapter/Region:
MAIC
Location: Sterling, Va
Vehicle:2004 WRX BMW Silver Grey Metallic |
Andrewtech all the way.
I took my car to Stohlman a while back for some repair work, charged $75 to turn around and say "yeah its broken like you told us, and we wont fix it". Service dept was obnoxious and they even said thier own test results were screwy and they didnt know why the tech wrote down what he did. I later got a "how was your service with us" call from SOA, yelled at them and got my money refunded. which is nice. Called them a short time ago about an AC issue (which andrewtech fixed on the spot, yay andrewtech) and the lady treated me like crud. me: "hi, i was wondering if i could schedule a time for you to take a look at my A/C, I think it needs a recharge or possibly repair" her: "yeah you and everybody else, im sure your just being paranoid" |
07-28-2006, 05:23 PM | #8 | |
Scooby Specialist
Member#: 17079
Join Date: Apr 2002
Chapter/Region:
MAIC
Location: Alexandria, VA
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07-27-2006, 10:10 PM | #9 |
Scooby Guru
Member#: 36838
Join Date: May 2003
Chapter/Region:
MAIC
Location: Reston VA
Vehicle:2001 B50 RSTi Sedan 2011 DGM WRX hatch |
The parts department at Stholman is great, I haven't had any bad experiences with the service bay, but my car was only there once for it's 30k when I bought it.
-- Dave |
07-28-2006, 08:50 AM | #10 |
Scooby Guru
Member#: 26638
Join Date: Oct 2002
Chapter/Region:
MAIC
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There is a dealer review section IIRC, check it out. I already voiced my experience and it's not good. So not good that I don't even to go their showroom, nevermind buying a car from there.
I just talked to a buddy and made sure he didn't put a deposit on a limited edition STI over there, instead he is ordering elsewhere. I'll keep doing so to Stolhmans. |
07-28-2006, 08:53 AM | #11 |
Scooby Specialist
Member#: 103385
Join Date: Dec 2005
Chapter/Region:
MAIC
Location: American Legion Bridge
Vehicle:2005 WRX CGM Cobb Stg negative 15 |
I hope that somewhere is Dulles Subaru or somewhere with a better rep.
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07-28-2006, 09:11 AM | #12 | |
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Member#: 82455
Join Date: Mar 2005
Chapter/Region:
HIIC
Location: Kailua, HI
Vehicle:2006 Saab 9-3 2.0T SportCombi |
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07-28-2006, 09:23 AM | #13 |
Street's closed, pizza boy
Member#: 17301
Join Date: Apr 2002
Chapter/Region:
MAIC
Location: NoVA
Vehicle:2018 Focus RS 2006 Evo #17 STU |
Stohlman's does have at least one good sales guy, Richie (imprezawd on the forums)
That's who I bought my car from. Man that feels like a long time ago |
07-28-2006, 09:32 AM | #14 | |
Scooby Specialist
Member#: 23390
Join Date: Aug 2002
Chapter/Region:
MAIC
Location: Maryland
Vehicle:2010 WRX STI SE WRB |
+1 for Richie
Quote:
BUT... when I was shopping for the 06, Richie was out when I stopped by. The other guy said he could get me a 06 from another dealer but then it turned out he couldn't, so I ended up buying from Dulles. The 2nd sales experience left a bad impression - seemed a little slimey. CN - mixed bag, with mostly good service from Stohlman |
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07-28-2006, 10:02 AM | #15 |
Scooby Specialist
Member#: 87194
Join Date: May 2005
Chapter/Region:
MAIC
Location: Herndon, VA
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I've had good experiences with them so far.
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07-28-2006, 01:18 PM | #16 | |
Scooby Guru
Member#: 26638
Join Date: Oct 2002
Chapter/Region:
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Quote:
Anyway, I bought my second Subaru from Dulles, best arrangement ever made, customer service was great. Dulles attempted to bring a car over from Stohlman but Stolhman was being a jerk about it so Dulles sourced it elsewhere. I didn't work with Richie though. Stohlmans tried to lowball other dealers after knowing other dealers had better offers which is a bad charateristic to me to win a sale. I think the problem is, some people just don't take their work seriously or knows how to provide a good service to keep their customers coming back. Those establishments should close down from lack of business or tell us there are stupied people who doesn't care if they are treated poorly while paying. Services are especially bad when there are legit customer compliants and they fail to improve. Last edited by WRX11; 07-28-2006 at 01:26 PM. |
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07-28-2006, 09:09 PM | #17 | |
Scooby Specialist
Member#: 23390
Join Date: Aug 2002
Chapter/Region:
MAIC
Location: Maryland
Vehicle:2010 WRX STI SE WRB |
Not my SVX
Quote:
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07-30-2006, 08:01 PM | #18 | |
Scooby Guru
Member#: 26638
Join Date: Oct 2002
Chapter/Region:
MAIC
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07-28-2006, 10:43 AM | #19 | |
Scooby Guru
Member#: 10852
Join Date: Oct 2001
Chapter/Region:
MAIC
Location: Cleveland / UMD College Park
Vehicle:Then : JDM Ver 7 STi Now : E46 M3 / MKVI GTI |
Quote:
He let me test drive the 06 STi to see if I wanted to sell my car for it, which I appreciated since it made decision to keep my car easier. Farrish wouldn't even let me drive a used 05. EDIT: No I didn't beat on the car (floor it etc), I know what the acceleration of an sti is. |
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07-28-2006, 10:38 AM | #20 |
Scooby Specialist
Member#: 17904
Join Date: Apr 2002
Chapter/Region:
MAIC
Location: NOVA -> HI -> NOVA
Vehicle:010 STI Black |
A wheels bearing change shouldn't be more then 300 bucks, I had mine done at some shop on the Pennsylvania turnpike for about 220 dollars. That was not a fun trip by the way, the bearing had a total failure in the middle of the night on a section under construction, so no shoulder and cars flying by at 60+ mph.
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07-28-2006, 10:54 AM | #21 |
Scooby Specialist
Member#: 17904
Join Date: Apr 2002
Chapter/Region:
MAIC
Location: NOVA -> HI -> NOVA
Vehicle:010 STI Black |
Riche is still there I just saw him there on Monday. He'll deffinetly give you a good deal on a car if you buy it there. I got my WRX there too, 4 years ago.
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07-28-2006, 11:13 AM | #22 |
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Member#: 44771
Join Date: Oct 2003
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I have the same sort of bad experiences. Had a bad wheel bearing. I asked them to get the parts, got the call to come in on a certain day to get things fixed. I came in at 7am to ensure I could fit in a full workday. I sat for 2 hours and when called to get my car the service rep told me I had a bad wheel bearing and they would need to order parts. I reemed him for wasting my time and then he had the balls to tell me I must suck at driving because I have chips and scratches on all four wheels. He seemed shocked I didn't care about the BBS's and told him stuff happens when you're from Colorado.
Then again, I've had worse service at other places like MachV. Parts dept guy is nice, the service and installation owner is an ass. Pick your poison around here. |
07-28-2006, 11:16 AM | #23 |
Scooby Specialist
Member#: 39514
Join Date: Jul 2003
Chapter/Region:
SWIC
Location: Avondale, AZ
Vehicle:2003 WRX 2.5L Hybrid Mostly Blue |
This is why I do most of my own work. Make the drive to AndrewTech Automotive in MD right off 270. I will be worth the extra drive and he does the best work.
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07-28-2006, 11:25 AM | #24 |
Scooby Specialist
Member#: 110932
Join Date: Mar 2006
Chapter/Region:
SCIC
Location: San Diego
Vehicle:2012 STI hatch DGM |
Here are my experiences with the place:
Sti for regular service...a bit expensive for an oil change but done in a timely manner. VW bug for purchase...a bit pushy and wanted us to buy to fill the month's quota when we knew we had to wait till we got back from a trip to buy. Ultimately found exactly what we wanted. VW bug for service...again a bit on the expensive side. Fixed the greasy crap that was coming up when we used the windows and replaced the trunk latch that made the idiot light stay on. The funny thing is that when we went to get the car they had the window rolled down. So we rolled it up and insulation/grease came up with it. My wife just about had a shizz fit and they fixed it. I still think it was funny though. |
07-28-2006, 09:17 PM | #25 |
*** Banned ***
Member#: 58477
Join Date: Mar 2004
Chapter/Region:
MAIC
Location: NoVA
Vehicle:. Member #1 of the witty MS Crew |
richie sold me my car too
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