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05-25-2006, 04:01 PM | #626 |
Scooby Newbie
Member Sales Rating: (9)
Member#: 70768
Join Date: Sep 2004
Chapter/Region:
South East
Location: Clermont, FL
Vehicle:2002 wrx (RIP) 2001 Forester S |
recieved an email from mauro Sr. with an apology and, he says, a refund today. i hope he keeps his word.
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05-25-2006, 07:29 PM | #627 |
Scooby Newbie
Member Sales Rating: (1)
Member#: 81056
Join Date: Feb 2005
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Was promised a $300+ refund on Tuesday by Anthony Sr.
Checked the card today - there it was ! There are a lot of bad feelings out there right now, but it seems to me like these guys are really trying. Thanks Anthony Sr. and Greg. |
05-26-2006, 08:51 PM | #628 |
Scooby Newbie
Member Sales Rating: (9)
Member#: 70768
Join Date: Sep 2004
Chapter/Region:
South East
Location: Clermont, FL
Vehicle:2002 wrx (RIP) 2001 Forester S |
well my saga is over too. mauro Sr said id get a refund....and i did. today.
thank you for showing your sense of responsibility mr mauro. good luck to everyone else. |
05-31-2006, 07:36 PM | #635 |
Scooby Specialist
Member Sales Rating: (10)
Member#: 19024
Join Date: May 2002
Chapter/Region:
SCIC
Location: West L.A.
Vehicle:2016 F80 M3 Alpine White |
I haven't received my replica STi front strut bar that was ordered two weeks ago. In the past, Anthony has given me great service on orders (and he said it would ship before he left)...
-Mike- |
05-31-2006, 08:36 PM | #636 |
Scooby Newbie
Member Sales Rating: (2)
Member#: 66681
Join Date: Jul 2004
Chapter/Region:
South East
Location: Charleston, SC & PA
Vehicle:98 bmw m3 & s2k techno violet |
So I ordered some parts on April 7th from MauroMotorsports. (gauge, pod, TT,)
After waiting about a month I got worried and started calling them (they never answered) and emailing them, which they answered twice. They told me they shipped my parts on may 3rd, then told me they shipped my parts on may 10th. then a few days later I got a tracking # but nothing was actually shipped, then the pod and TT arived on may 18 and the gauge and gaskets came on may 25th. I can understand if parts are backordered or whatever but mauro never made an atempt to let me know that I would be waiting nearly 2months for some parts. So there is my story. |
06-03-2006, 02:43 PM | #637 |
Scooby Specialist
Member Sales Rating: (47)
Member#: 71287
Join Date: Sep 2004
Chapter/Region:
South East
Vehicle:S202 #387, Type RA #169 and an 04 STi |
and again i ask... where are my headers or refund. i was sent out fpr 2 months, then ill be home. if the box or refund isnt waiting at my door, im getting the BBB involved,
u are lucky i was deployed, now u have 2 months to get me my stuff. now get to work! |
06-04-2006, 10:04 PM | #639 |
Scooby Specialist
Member Sales Rating: (47)
Member#: 71287
Join Date: Sep 2004
Chapter/Region:
South East
Vehicle:S202 #387, Type RA #169 and an 04 STi |
well i recieved an email that says they have a tracking number and that my headers were delivered. but my wife who is at the house says they are not there as of yet. something isnt right.
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06-05-2006, 12:35 PM | #640 | |
Vendor
Vendor Sales Rating: (14)
Member#: 22359
Join Date: Aug 2002
|
Quote:
To the others, I apologize for the late response here today, but while I was on away last May my Nasioc membership had expired and our account wasn't able to receive PM's or post up. It looks like 99% of the issues we had before I left for my honeymoon are taken care of as of now. We are back to business as usual and have only a handfull of open orders just waiting to be filled upon delivery of the next shipments coming in. As far as the phones and erratic responses to e-mails go, Greg and I are working hard to make sure everyone is responded to in a timely manner. Those of you who were waiting for JDM parts and didn't receive them in our last shipment...my apologies as well. This is why we normally take a $100 deposit instead of full payment. There were quite a few items missing from our shipment that didn't make the container on time, but they WILL be on the next one fortunately. If there is anyone else out there that needs help with an order or has questions I urge you to e-mail [email protected] or [email protected] so that one of us can make sure you are taken care of quickly and professionally. In the meantime I hope that those of you who HAVE had positive experiences as of late will share those experiences here. I have made significant changes to the way we are conducting our business and I hope to see our customers happy again like they always have been in the past. Thank you again for your support and reviews on this particular forum. Anthony www.mauromotorsports.com [email protected] 631-451-3996 |
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06-05-2006, 09:12 PM | #641 |
Scooby Specialist
Member Sales Rating: (47)
Member#: 71287
Join Date: Sep 2004
Chapter/Region:
South East
Vehicle:S202 #387, Type RA #169 and an 04 STi |
im looking into it right now, it was delivered, but to my old address and if u look back on this forum, i stated that i had moved and recieved word from u that the address was changed. hopefully this all works out.
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06-05-2006, 09:44 PM | #642 | |
Vendor
Vendor Sales Rating: (14)
Member#: 22359
Join Date: Aug 2002
|
Quote:
Anthony |
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06-07-2006, 12:05 PM | #643 |
Scooby Specialist
Member Sales Rating: (12)
Member#: 68510
Join Date: Aug 2004
Chapter/Region:
Tri-State
Location: Pittston / State College
Vehicle:Last year of the RS Swirlmark-black on..black |
I ordered a set of RA mudflaps from them a few days ago, and it turns out that they sent me a set for a 98-01 gc8 (even says gc8 on the package). On the invoice it has the right MY of my car which is a 2005. I guess when they saw that it was an RS they assumed that it was a gc8. Honest mistake, yeah, but its giving me a headach. Other than this, i had no problems. Everything was shipped quickly and good service.
edit: just got off the phone with Anthony and hes having RA overnight me the right set. other than this honest mistake i have no complaints. Everyone was polite and got things taken care of quickly. thanks Anthony, - Dave. Last edited by Gun; 06-07-2006 at 01:54 PM. |
06-07-2006, 03:13 PM | #644 | |
Vendor
Vendor Sales Rating: (14)
Member#: 22359
Join Date: Aug 2002
|
Quote:
We're working on getting this taken care of. It looks like the guys saw RS in the vehicle type and mistakingly shipped you GC8 flaps. We'll take care of this quickly without a doubt. Thanks again, Anthony |
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06-13-2006, 09:30 AM | #646 |
Scooby Specialist
Member Sales Rating: (2)
Member#: 106117
Join Date: Jan 2006
Chapter/Region:
SCIC
Location: Los Angeles
Vehicle:2002 WRX WRB |
I ordered my gt spec splitter from them. they forgot to ship it. i had called and no answer and finally i got someone and told them ups said the shipper never dropped off the package. i told this to anthony and he didnt believe me. so he checked and low and behold it was sitting in the warehouse. honest mistake and he apologized. i think a lot of the problems hapened when he said they moved to a different location and things were not running smoothly yet. totaly understandable.
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