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Old 03-09-2012, 06:54 AM   #2026
bddgsxr
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Name: Brad

Make: '08 STi

Mileage: 23k

Time Out Of Use: 1 week (so far)

Problem And Likely Cause: loss of power / bad turbo and # 2 & 4 ringland failure

Modifications: bunch of suspension stuff no engine mods

Submitted For Warranty Work (Yes/No): yes

Reason Given For Denial: Not enough proof of oil changes (Receipts)

Your Story: I bought the car with 18k from a guy who thought the car was too fast when it was in I drive! He drove it like a little old lady. He kept an electronic record of oil changes which does not include the receipts. He kept records of when he washed it, waxed it, checked oil, tire pressure. The car was in PERFECT condition when I bought it (140 compression across the board). Right after I bought it I got 5 cases of Redline oil and 6 pack of filters as I change the oil every 1500 to 2500 miles. I have only driven the car 6k miles and only have 3 filters left. I can not track down the receipt for the filters but I do have the receipt for the oil. SOA tells me this is not valid for proof of an oil change and I should have the previous owner run around like a fool looking for all of his paper receipts. All of this while telling me this is not a common problem and the only way this happens is from a lack of oil.


Great, now its on him to do the legwork for my troubles. They tell me I could be responsible for a bill upwards of $5000 to fix the problem. Really $5000? to put the same cast pistons back in the same block? I don't think so. Going to the dealer today to get my car home where someone will love her! FIRST AND LAST SUBARU
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Old 03-09-2012, 10:01 AM   #2027
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Quote:
Originally Posted by dw914er View Post
You have stated that you don't work for Subaru, correct? It would seem unreasonable for you to know alot of details regarding the decision and/or frequency of different warranty claims. I agree though, blown gear teeth will usually lay fault to the owner. This guy was fortunate enough to not be at fault
It's not rocket science. All you have to do is search for posts by user. Usually, the ones complaining about a warranty denial that "baby" the car have prior postings about launches, drag racing (legal or otherwise), etc.
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Old 03-09-2012, 02:25 PM   #2028
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Originally Posted by SpamBot View Post
It's not rocket science. All you have to do is search for posts by user. Usually, the ones complaining about a warranty denial that "baby" the car have prior postings about launches, drag racing (legal or otherwise), etc.
Yep and I can't count how many times it is pointed out to that individual only to have their story changed
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Old 03-12-2012, 10:47 AM   #2029
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Quote:
Originally Posted by SpamBot View Post
It's not rocket science. All you have to do is search for posts by user. Usually, the ones complaining about a warranty denial that "baby" the car have prior postings about launches, drag racing (legal or otherwise), etc.
I'm referring to the "first I heard of" portion of your post. My post is slightly inferring that the "first you heard of" does not necessarily carry much weight. There's nothing wrong with that either; it's simply because you're not apart of SOA, or a mechanic, etc, so you would not know about every single case that has happened.

Last edited by SLO_Flat4; 03-12-2012 at 10:57 AM.
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Old 03-22-2012, 06:43 PM   #2030
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Name: Kevin B

Make: 2009 WRX 5-Door

Mileage: 51,xxx

Time Out Of Use: 2 weeks so far

Problem And Likely Cause: Broken snap ring on front diff. Dealer states due to abuse

Modifications: shifter bushings, turbo back (tuned), K&N panel filter

Submitted For Warranty Work (Yes/No): Yes

Reason Given For Denial: Abuse

Your Story: Had been hearing what sounded like a CV Joint clicking for a few weeks so took the car into the dealership on a Thursday (March 8th, 2012) to schedule an appointment to diagnose the problem. The day after scheduling for the following Tuesday (March 13th) afternoon the car "bucked" on me while backing out of a parking stall at work. Went to drive the car forward and the clicking noise became a loud clunking noise. I knew at that point it wasn't the CV joint. Parked the car and had it towed on a flatbed to the dealership of choice.

Prior to this happening: We had some really wet snow back at the end of January and I was attempting to get into an unplowed parking lot and my car almost got stuck. I say almost because I had to rock the car out of the snow. This process took me about 3 minutes tops. No clutch smell and no quick forward gear to reverse shifts.

Prior driving habits: The car had been launched literally 3 times shortly after I bought it new in 09. I quickly learned that launching these cars is extremely violent and obviously stupid as all hell.

I don't consider myself an aggresive driver but have had some spirited cruises with other Subie owners here in Nebraska. No auto x (damn it ) and no rally x. I've maintained the car very well and have every service and fuel fill up documented. At 46,551 (Dec 13th, 2011) I put Royal Purple 75w-90 in the trans and rear diff.

The RP was fine as long as the trans was warmed up. If it was cold I had to shift gently as it felt like it wouldn't go into gear very easy. There was never any grinding.

I feel like Subaru doesn't really support their product very well.
After dealing with this (my only warranty claim) it seems they don't want people driving their cars very hard. I know I'll get flamed by the naysayers that don't know me but do I beat my car? No. Have I driven it hard at times? Of course...it's a WRX...and I love it.
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Old 03-27-2012, 07:09 PM   #2031
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Has Subaru managed to keep head gaskets from blowing up yet?
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Old 03-27-2012, 11:08 PM   #2032
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Quote:
Originally Posted by kevinmfb View Post
Name: Kevin B

Make: 2009 WRX 5-Door

Mileage: 51,xxx

Time Out Of Use: 2 weeks so far

Problem And Likely Cause: Broken snap ring on front diff. Dealer states due to abuse

Modifications: shifter bushings, turbo back (tuned), K&N panel filter

Submitted For Warranty Work (Yes/No): Yes

Reason Given For Denial: Abuse

I feel like Subaru doesn't really support their product very well.
After dealing with this (my only warranty claim) it seems they don't want people driving their cars very hard. I know I'll get flamed by the naysayers that don't know me but do I beat my car? No. Have I driven it hard at times? Of course...it's a WRX...and I love it.

I started getting a whole new attitude from dealerships after something happened in the last 3-4 months. Maybe it's just local and a coinsidence with your story, they all started trying to deny everything possible due to economic issues and other failed expenses that need to be made up for( **** you BRZ ). I've been walking on thin ice with them even though every thing is back to stock for now. I'm at 31K even and so far had the engine, turbo, some electric assemblies (driver's window, stereo, Front L turn signal), pre-mature clutch and fly-wheel replacement, and even the rear view mirror (which was shaking even on flat highway and was unfixable through just tightening the screws...). So in 5K I will be paying for all the little **** that Subaru didn't do right the first time ... ... ...
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Old 03-29-2012, 09:34 AM   #2033
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Quote:
Originally Posted by kevinmfb View Post
Modifications: shifter bushings, turbo back (tuned), K&N panel filter

Reason Given For Denial: Abuse

Prior driving habits: The car had been launched literally 3 times shortly after I bought it new in 09. I quickly learned that launching these cars is extremely violent and obviously stupid as all hell.

I feel like Subaru doesn't really support their product very well.
You've modified "their product". It's not their problem anymore.

If you only hit your GF/wife/SO once, it's okay by you, because three times doesn't constitute abuse. It's that fourth hit that crosses the line.
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Old 05-14-2012, 05:27 PM   #2034
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Name: Jason M

Make: 2010 WRX 5-Door

Mileage: 42,xxx

Time Out Of Use: about 1.5 weeks

Problem And Likely Cause: Turbo blown, lack of oil

Modifications: Cobb downpipe that another dealership installed, factory equipped SPT Cat-back, STi transmission mount, AP installed running stock map

Submitted For Warranty Work (Yes/No): Yes

Reason Given For Denial: Modifications

Bought this car with 24k on it with all the mods already done minus the tranny mount..I did that myself. Few months after owning it my 1st and 2nd gears and synchros go out which the dealership replaced as well as the clutch under warranty. No questions.

When I did my last oil change (which I do right around 3500 miles and use synthetic) I noticed that my level was really low. So I changed it and I've kept checking it almost every other week to make sure it wasnt leaking somewhere and I've never seen it burn out the exhaust.

So about a week and a half ago I was driving normally and got CEL P0011 for AVCS position sensor. Pulled over, reset the code and continued driving to my destination. After I left to head home, the same code came up and right after as I was getting onto the highway I heard a loud screeching sound like metal on metal. I immediately backed off the throttle and the sound went away, got back on it a little and it came back. Pulled over and to my surprise it was coming from my turbo.

So I take it to the dealership around here, they tell me I'm low on oil. Not even on the dipstick although just a few weeks ago it was right on the full line. They tell me that I have a tune so it wont be covered under warranty although its set on installed stock mode. If they did any work on it at all, they would cover the parts and I would have to pay for labor + revert back to a stock downpipe. (~$1700.00) Since it was low on oil they believe that they might have to replace the shortblock, cams, valves, and turbo...pending they find metal shavings in the oil. They will not give me a rental car since theyre not doing it under warranty. In the meantime I gave them all of my oil change repair orders from another VW dealership my buddy works at (we can use a lift to make it easier) and now I'm waiting to see if they will even do any work for me. I gave them my oil change repair orders on Thursday, they told me they would know either Friday or definitely Monday about what they can do. I did not hear anything at all today (Monday) so I called and they said they dont know anything new yet and to call back tomorrow.

Last edited by xScoobyRoox; 05-14-2012 at 05:34 PM.
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Old 05-14-2012, 05:45 PM   #2035
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^^ Congratulations sir, yet another ej victim because research wasn't done for a simple mod. You ran a turbo back exhaust on a stock tune? If you had the AP, why didn't you flash to stage 2? It would have saved your motor.
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Old 05-14-2012, 05:58 PM   #2036
xScoobyRoox
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I should have specified in my original post. I set the tune back to stock before I took it in to the dealership so as not to pull up any questions from them and deny me from the get-go. I am well aware that you cannot run stage 2 mods without a tune but I'd rather leave that out of the equation if they were to read my computer for any different tables than stock.
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Old 05-14-2012, 06:50 PM   #2037
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Quote:
Originally Posted by xScoobyRoox View Post
Name: Jason M

Make: 2010 WRX 5-Door

Mileage: 42,xxx

Time Out Of Use: about 1.5 weeks

Problem And Likely Cause: Turbo blown, lack of oil

Modifications: Cobb downpipe that another dealership installed, factory equipped SPT Cat-back, STi transmission mount, AP installed running stock map

Submitted For Warranty Work (Yes/No): Yes

Reason Given For Denial: Modifications

Bought this car with 24k on it with all the mods already done minus the tranny mount..I did that myself. Few months after owning it my 1st and 2nd gears and synchros go out which the dealership replaced as well as the clutch under warranty. No questions.

When I did my last oil change (which I do right around 3500 miles and use synthetic) I noticed that my level was really low. So I changed it and I've kept checking it almost every other week to make sure it wasnt leaking somewhere and I've never seen it burn out the exhaust.

So about a week and a half ago I was driving normally and got CEL P0011 for AVCS position sensor. Pulled over, reset the code and continued driving to my destination. After I left to head home, the same code came up and right after as I was getting onto the highway I heard a loud screeching sound like metal on metal. I immediately backed off the throttle and the sound went away, got back on it a little and it came back. Pulled over and to my surprise it was coming from my turbo.

So I take it to the dealership around here, they tell me I'm low on oil. Not even on the dipstick although just a few weeks ago it was right on the full line. They tell me that I have a tune so it wont be covered under warranty although its set on installed stock mode. If they did any work on it at all, they would cover the parts and I would have to pay for labor + revert back to a stock downpipe. (~$1700.00) Since it was low on oil they believe that they might have to replace the shortblock, cams, valves, and turbo...pending they find metal shavings in the oil. They will not give me a rental car since theyre not doing it under warranty. In the meantime I gave them all of my oil change repair orders from another VW dealership my buddy works at (we can use a lift to make it easier) and now I'm waiting to see if they will even do any work for me. I gave them my oil change repair orders on Thursday, they told me they would know either Friday or definitely Monday about what they can do. I did not hear anything at all today (Monday) so I called and they said they dont know anything new yet and to call back tomorrow.
Sounds like you didn't check the oil level like you are supposed to at each fuel fill up. So you were low on oil, plus have a modified exhaust and ecu? Sorry but I hope your car gets denied.
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Old 05-14-2012, 06:51 PM   #2038
RoadKillDMD
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If you were trying to hide anything, you should have tried to hide everything... That means revert everything back to stock. It doesn't make you look any better taking a modified vehicle with a stock tune in for warranty work.
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Old 05-14-2012, 10:58 PM   #2039
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Quote:
Originally Posted by SpicyPeaNut View Post
Sounds like you didn't check the oil level like you are supposed to at each fuel fill up. So you were low on oil, plus have a modified exhaust and ecu? Sorry but I hope your car gets denied.
I dont know of anyone that checks oil level at every fuel up. I check it often (about every 2 or 3 weeks which equates to about every other fuel up) If it gets denied it gets denied however I didn't do anything wrong in my opinion, drove it normally, did oil changes at the right time, etc. Thought I might receive a little different tone from fellow Subaru owners about how to handle something like this since I'm sure quite a few others have had similar cases. But hey, lesson learned, I'll remember not to post my experience next time.

Last edited by xScoobyRoox; 05-15-2012 at 11:10 AM.
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Old 05-15-2012, 03:41 PM   #2040
shamrock 05
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Quote:
Originally Posted by xScoobyRoox View Post
I dont know of anyone that checks oil level at every fuel up. I check it often (about every 2 or 3 weeks which equates to about every other fuel up) If it gets denied it gets denied however I didn't do anything wrong in my opinion, drove it normally, did oil changes at the right time, etc. Thought I might receive a little different tone from fellow Subaru owners about how to handle something like this since I'm sure quite a few others have had similar cases. But hey, lesson learned, I'll remember not to post my experience next time.
Granted my car is much older, but I check my oil 2-3 times a week

But I have a question, if u buy a new wrx or sti and have the oil changed at the dealer but u choose to use say.....Shell Rotella T6 5w40 and a Napa Gold Wix oil filter rather than using subaru products and the newer 2.5L motor takes a ****.....which they seem to be doing. Can Subaru void a warrenty/fixing the stock car due to using different oils and filters?
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Old 05-16-2012, 09:40 AM   #2041
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Unless they can prove that the engine oil used was the 'direct cause' of the failure, it doesn't matter what you use. Only the newer 2011+ models are using synthetic only. I used regular dino-oil in my 2009 all the time and that's what the dealership used in it as well. All previous years would be the same deal. Just keep the right viscosity in there so it's lubricating the turbo correctly. So if you put in a full synthetic to a newly purchased 'new' vehicle, you would be required to run a full-synthetic, but you can choose the brand if you want. The Subaru stuff isn't too bad, but Blackstone isn't going to like this batch I doubt >.<

I just had a super expensive oil change done on my little cross-country road trip. In Carson City I went to the Subaru dealership to save time, but they hacked my wallet for $79 for a freakin' oil change, didn't put the spacers back on my skid plate and that tore up my from lip, and THEN the filter was leaking and I didn't check until I made it home (actually yesterday, but now it's been documented since it was so low for who knows how many miles). The dealership said that even below the low level, since it had oil on the dipstick it is fine... Really
comforting after some of the dozens of issues I've experienced, hmph.
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Old 05-16-2012, 04:54 PM   #2042
etaks99rs
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Name: Tom

Make: 2011 STi 5-Door

Mileage: 29,xxx

Time Out Of Use: about 1 week and counting (because it is at the body shop first)

Problem And Likely Cause: Ringland failure

Modifications: Full turbo back, up pipe, AEM intake, 750cc injectors, AP fuel rails, GS EBCS, Perrin LWC pulley, ECU tune and of course... DOM 1.5XTR

Submitted For Warranty Work (Yes/No): No, I'm not stupid

Reason Given For Denial: Didn't even bother taking it in.

I bought this car new, expecting the ringland to go at any time because I drove the car pretty hard since after break in. I frequently auto-x and it was just a matter of time. I just put the Dom 1.5 on earlier in the week and directly after the tune was backed into by a truck. I had a race that weekend, so I pulled the fender out and cut the wires for the mirror and passed tech for the race. I was running 19lbs of boost. At the race, the course was set up for a downshift to 1st through a chicago box and through a tight S turn and then around a 270 degree circle then back into 2nd gear. Great, I knew this would lead to disaster. I bounced the rev once or twice a run and that was all it took. After my fastest lap, I started my car and white smoke poured out... Now I can build my motor!

I am not going to expect subaru to warranty my pistons, since I knew what I was getting into.
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Old 05-16-2012, 05:39 PM   #2043
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You, sir, are a man of honor. So dang rare on here!

Karma=some kick butt races ahead for you
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Old 05-18-2012, 10:05 AM   #2044
xScoobyRoox
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So after a week and a half my warranty claim has been finally denied and I'm actually not even pissed about it anymore since I don't have to continue to wait around for an answer. I'll be dropping the oil pan soon and pending if there are shavings in there I will be rebuilding with some new goodies Now I can start to make my car my own!!
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Old 05-18-2012, 10:34 AM   #2045
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Sorry to hear it got denied, hopefully the motor is still sound and you can get a nice aftermarket turbo.



Quote:
Originally Posted by xScoobyRoox View Post
So after a week and a half my warranty claim has been finally denied and I'm actually not even pissed about it anymore since I don't have to continue to wait around for an answer. I'll be dropping the oil pan soon and pending if there are shavings in there I will be rebuilding with some new goodies Now I can start to make my car my own!!
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Old 05-25-2012, 06:14 PM   #2046
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Jason Osborne

2012 Subaru Outback Premium 2.5 CVT

Milage is 4180 mi

I have owned it for 2 months

Problem and likely cause: Poor reverse gear ration on CVT trans

Submitted for warranty but denied

Reason: they dont see it an issue

I bought this car intending to use it for its designed purpose. Camping, and light offroading. I got stuck in a 3" rut because the car wouldnt back out of it. The reverse gear ratio is 2.2:1 and does not have the torque to pull out of even a 3" rut. It will not even back over a 4x4 board placed behind the tires.

I tried to load some stuff my house into it the other day and couldnt even drive of the small curb to get into my yard. If it is on a steep enough hill it will not go up the hill. Just sit and make a noise. It also wouldnt go through about 6" of packed snow in either direction. This is the most useless Subaru I have ever owned. The CVT is a horrible transmission and now I am stuck with it...a mall cruiser.
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Old 06-25-2012, 11:09 PM   #2047
stsdude2
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Name: Sam Spirer

Make: 2008 Subaru Impreza wrx

Mileage: 80k

Time Out Of Use: October 2012 to june 2012

Problem And Likely Cause: Engine was scored and burned and kept blowing turbos

Modifications: Coil overs, sway bars, end links

Submitted For Warranty Work (Yes/No): Yes

Reason Given For Denial: Aftermarket suspension that isn't covered under warranty to begin with apparently voids the warranty.

Your Story: I have had this car for 6 months, I worked for 4 years to have enough money to buy a WRX, I found this one for 15k, it blew 4 turbos in 12k miles and finally the subaru dealer ripped apart the engine and found it had not been maintained, it needed to be replaced or it would keep blowing turbos. THe warranty company Rep who came down to look at the car saw my coil overs, sway bars, brakes, and end links, which were not covered to begin with so thats why I changed them when they all blew 3000 miles after I bought the car. Apparently that voids my warranty, the dealer is quoting me 10k for an engine, I have an aftermarket warranty, and I still owe 10k on my car loan. I am screwed. I have no idea what to do.
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Old 06-25-2012, 11:14 PM   #2048
peglegsteve
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^ suspension does not equal engine. The Magnuson Moss act covers you for this. They need to prove suspension mods caused the engine/turbo failure.
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Old 06-26-2012, 12:12 AM   #2049
demid30
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Quote:
Originally Posted by peglegsteve View Post
^ suspension does not equal engine. The Magnuson Moss act covers you for this. They need to prove suspension mods caused the engine/turbo failure.
Agreed...this sounds fishy to me that they would even say that that has anything to do with the engine or turbo. Plus brakes aren't covered under any warranty so you can have any brakes you want. The warranty you bought is the gold plus through Subaru? Because the original warranty on your car is over with. But as long as your car is stock, besides the things you mentioned then they should have to warranty it. They have to prove what you did directly caused the problem. however, If they can prove you abused the car, by taking it to the track or whatever, then they will not warranty it.
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Old 06-26-2012, 07:47 AM   #2050
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Reading your post, you say you have an 'aftermarket' warranty. I'd say that's your problem right there. Maybe share the name of that warranty? Others may have info on them and might be able to help. I had some success fighting with one of them for my brothers Ford truck. Also - it may help your friends on here before they buy from them?
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