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08-03-2001, 06:41 PM | #1 |
Scooby Newbie
Member Sales Rating: (0)
Member#: 7225
Join Date: Jun 2001
Location: Bedminster NJ, USA
Vehicle:2002 WRX Black |
Vividracing.com (unregistered vendor: please read the whole thread)
Just wanted to post a little note as to how pleased I am with this vendor. One of the best in my opinion, top quality products, good prices, and impecable customer service. Good communication and the whole sales from order to delivery was as promised. Dan really bends over backwards for his customers, to get them the best deals possible and to provide you with only the highest quality products. I think that people are quick to post their dislikes and gripes about vendors but no one seems to take the time to say when they got good service. Sure i expect these things, but as we all know the sales and stuff don't always go like we want so when someone does live up to their promises it is nice to let people know this way we can avoid bad vendors and know who will not screw us. I don't know why there is no place to review products, vendors, racetracks, events and stuff(moderators hint hint) cause I think that would help us all out in the avoiding bad sales experiences. Point of fact, ordered a set of 52mm guages and OEM housing, had it on my doorstep in 5 days. Then to top it off Dan calls me to make sure i got them. This was more than enough for me but after a few weeks had gone by my phone rings and it is Dan making sure I am happy with my purchase and that all is working ok. I haven't worked with many other vendors who would do this so that is a big plus in my book. Someone who actually cares about the people he sells stuff too, not just the money. Anyway, just my opionion so if you have anything to add please do.
* Registered users of the site do not see these ads.
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08-03-2001, 06:46 PM | #2 |
Scooby Specialist
Member Sales Rating: (4)
Member#: 7107
Join Date: Jun 2001
Chapter/Region:
TXIC
Location: Pearland
Vehicle:2014 Mustang GT White |
yes
I would like to see a vendor rating or comment section as well. I posted my good dealings with a fellow member through private vendors section. They may be worried about flame wars erupting etc. Your information helped me so thanks!
John |
08-03-2001, 06:52 PM | #3 |
Scooby Newbie
Member Sales Rating: (0)
Member#: 6326
Join Date: May 2001
Location: Pennsauken, NJ USA
Vehicle:2001 Impreza BRP |
That's a definite nice change of pace, Sky. Seeing something positive from a customer is a breath of fresh air. Thanks for taking the time to inform us of your good dealings.
Tex is also right, IMO. A rating section for vendors is a fantastic idea that I think would benefit all of us Suby consumers. |
08-03-2001, 09:05 PM | #4 |
Scooby Newbie
Member Sales Rating: (0)
Member#: 4613
Join Date: Mar 2001
Chapter/Region:
MWSOC
Location: Lou.,Ky. & Van. BC
Vehicle:2002 wrx sedan SRP |
I Agree
I agree with Sky, Dan is a great guy, and a joy to have worked with. I ordered a 22b spoiler for my wifes daily driver and when FedEx ground shipped it, i'm sure a few of their dc10's ran over the box( just kidding guys) and put a few cracks in her spoiler.
Well i just e-mailed Dan to give him a heads up about the condition it arrived in, and this guy just bends over backwards to make sure i'm overly happy with my purchase, tells me he is filing a claim, and then to top it off calls me in a few days at work and tells me he is just checking to see how things are going Now this !!!!! is customer service, and today he e mails just to see if i'm keeping the spoiler( of course i am !! ) . well it goes to the body shop on Weds. and i'll just ask them to note what was spoiler related, and what was normal install, prep, paint etc. WE NEED MORE DANS !!!! |
08-13-2001, 11:28 AM | #5 |
Scooby Specialist
Member Sales Rating: (3)
Member#: 7688
Join Date: Jun 2001
Chapter/Region:
Tri-State
Location: Rising Sun, Md
Vehicle:2018 WRX Premium Crystal White Pearl |
Well, while I'm here, I'll put in my $0.02.
Yes, Dan was a pleasure to work with. All my stuff came in on time, and everything was just fine. I'm in sales myself, and I must say that the key to keeping happy customers is FOLLOW UP. I was very pleased to get my follow up call from Dan...so i'll have to order some more stuff when i get a couple bills saved. thanks for your services dan! Paul Kaufmann |
08-13-2001, 02:06 PM | #7 |
*** Banned ***
Member Sales Rating: (0)
Member#: 4768
Join Date: Mar 2001
Location: Winter Park, FL
Vehicle:2002 WRX Sport Wagon Silver |
Exactly!
I agree completely. Dan was easy to work with and did exactly what he said he would do. My exhaust showed up when he said (12 days) and was everything he promised. He actively updates his web site, which seems to be a problem for some vendors. And he follows up. I am in sales as well and I can tell you that besides personality, follow up is key to success. The customer has to know that you are as interested in their satisfaction as they are.
Regarding a vendor satisfaction forum I think that is a great idea. It would have saved me some time wasted on fly by night vendors who are jumping on the WRX bandwagon. |
08-13-2001, 04:56 PM | #8 |
Scooby Newbie
Member Sales Rating: (1)
Member#: 7148
Join Date: Jun 2001
Chapter/Region:
MWSOC
Location: Ohio
Vehicle:2015 WRX |
Vivid Racing
I purchased a MRT exhaust system from Dan at Vivid Racing and have to say it was my best experience yet in the 10 years I have been buying aftermarket performance parts. It was easy to get a hold of Dan by cell, landline or e mail. He responded quickly. He quoted a price and stayyed with it even though his cost went up due to exchange rate and shipping differences. He overnighted a set of hardware that was not in the main shipment and the hardware arrived before the exhaust. He called a week or so later to ask how the system went on and how I liked it. I cannot ask for any better service and expected less
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08-13-2001, 08:06 PM | #10 |
Scooby Specialist
Member Sales Rating: (0)
Member#: 5275
Join Date: Mar 2001
Location: corpus christi texas U.S.
Vehicle:2002 impreza WRX WR BLUE |
vividracing
i to have used dan at vividracing and i am very happy. he delivered what i wanted and ordered. i will use them again...
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08-13-2001, 09:33 PM | #11 |
Scooby Specialist
Member Sales Rating: (5)
Member#: 5510
Join Date: Apr 2001
Location: Queens CREW~!!!
Vehicle:2002 WRX Yellow, just like me... |
still satisfied
ive had a bad spoiler and dan has been helping me file the claim, its been great cuz even though its taking so long, he keeps me updated and thaz kool. Hoping to order some more stuff so i can get a TAB from him. LoL I'm just kidding of course. Good work Dan
Its greatly appreciated Tommy (T-REX) |
08-13-2001, 09:55 PM | #12 |
Scooby Specialist
Member Sales Rating: (0)
Member#: 6351
Join Date: May 2001
Chapter/Region:
MWSOC
Location: South Of Heaven, North Of Hell
Vehicle:2004 Tacoma 2xCab \m/ \m/ |
I only bought a blue I badge for my WRX from him but he had excellent communication regarding it. I had it a day after he told me he had sent it out no less.
Thanks again Dan! |
08-13-2001, 10:06 PM | #13 |
*** Banned ***
Member Sales Rating: (0)
Member#: 4768
Join Date: Mar 2001
Location: Winter Park, FL
Vehicle:2002 WRX Sport Wagon Silver |
Excellent
Great to do business with. Did everything as promised. My exhaust came in exactly when he said and he answered all of my questions promptly and professionally. I plan on buying from Dan in the future.
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08-13-2001, 10:30 PM | #14 |
Scooby Guru
Member Sales Rating: (13)
Member#: 6971
Join Date: May 2001
Chapter/Region:
NWIC
Location: Edmonds, Washington, USA
Vehicle:2008 WRX STi SSM |
Dan is indeed the man! I was searching high and low for a good deal on some 17" Speedline Supertourismos and Dan stepped up with a great deal and super fast shipping. The wheels came in exactly 4 days, as promised since I ordered on a Friday. He went the extra mile and made sure they got out on the same day I ordered, then kept in contact with me while he was on vacation to Cali! Now that is service! I'm really glad I have a reliable source out there that is willing to hunt down quality products at great prices and is genuinley concerned with customer satisfaction. Hell, he even talked me into waiting a day on a purchase I was thinking of making. I had money burning a hole in my pocket and he made sure I wasn't jumping into a big ticket item that I didn't really need. So, good products, competitive prices, timely service, and sound advice. Can you ask for more?
Dan, I hope you've got some Kumho 712's ready, you'll be hearing from me later this week! Before and after pics are in the works too. Keep up the good work. |
08-14-2001, 11:55 PM | #15 |
Scooby Guru
Member Sales Rating: (13)
Member#: 6971
Join Date: May 2001
Chapter/Region:
NWIC
Location: Edmonds, Washington, USA
Vehicle:2008 WRX STi SSM |
I had originally posted this in a different forum
Dan is indeed the man! I was searching high and low for a good deal on some 17" Speedline Supertourismos and Dan stepped up with a great deal and super fast shipping. The wheels came in exactly 4 days, as promised since I ordered on a Friday. He went the extra mile and made sure they got out on the same day I ordered, then kept in contact with me while he was on vacation to Cali! Now that is service! I'm really glad I have a reliable source out there that is willing to hunt down quality products at great prices and is genuinley concerned with customer satisfaction. Hell, he even talked me into waiting a day on a purchase I was thinking of making. I had money burning a hole in my pocket and he made sure I wasn't jumping into a big ticket item that I didn't really need. So, good products, competitive prices, timely service, and sound advice. Can you ask for more?
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08-31-2001, 06:09 PM | #17 |
Scooby Newbie
Member Sales Rating: (0)
Member#: 3750
Join Date: Jan 2001
Location: Ann Arbor, MI
Vehicle:2005 Legacy GT Atlantic Blue Pearl |
Vivid Racing
Ordered a set of wheels from them, though Dan. Though there was a delay initially in shipping, Dan kept me posted on status throughout the process. Ane he also responded to all my e-mails very promptly. He was honest and very pleasant to deal with. I would definately buy from them again. Thanks Dan and Vivid!!
Dave |
09-04-2001, 05:09 AM | #18 |
Scooby Specialist
Member Sales Rating: (0)
Member#: 11
Join Date: Jun 1999
Location: Vancouver BC CANADA
Vehicle:2002 Impreza WRX World Rally blue -Sedan |
I have BOV on order from him currently. I have not recieved the product yet, but I totally agree with you about Dan. He is very easy to get a hold of, and responds very quickly to emails. I will post something better when I received the BOV.
- Terry |
09-14-2001, 01:21 PM | #21 |
Scooby Specialist
Member Sales Rating: (0)
Member#: 6049
Join Date: Apr 2001
Chapter/Region:
MWSOC
Location: Jenison.Doomhammer
Vehicle:02 WRX & 99 RS Black |
EVERY (cant stress that enough) time I call...I've never gotten an aswer...only the machine...
still have yet to talk to someone on the phone... |
09-14-2001, 11:17 PM | #22 |
Vendor Sales Rating: (0)
Member#: 6270
Join Date: May 2001
Location: Best Prices
Vehicle:Only At www.vividracing.com |
Talk to you today, and you seem to be HAPPY now. If you get a machine, then we are on another call or not in, just like some of you at home, weird huh. With lots of boxing and emailing and taking orders we cannot handle every call. So if a MACHINE comes on, LEAVE A MESSAGE and we will return a call, that is what it is there for.
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