Welcome to the North American Subaru Impreza Owners Club Friday March 29, 2024
Home Forums Images WikiNASIOC Products Store Modifications Upgrade Garage
North West Impreza Club
Go Back   NASIOC > NASIOC Chapters > North West Impreza Club Forum -- NWIC

Welcome to NASIOC - The world's largest online community for Subaru enthusiasts!
Welcome to the NASIOC.com Subaru forum.

You are currently viewing our forum as a guest, which gives you limited access to view most discussions and access our other features. By joining our community, free of charge, you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is free, fast and simple, so please join our community today!

If you have any problems with the registration process or your account login, please contact us.







* As an Amazon Associate I earn from qualifying purchases. 
* Registered users of the site do not see these ads. 
View Poll Results: Subaru Dealers that are a possibility... Chose any that you have used and liked.
Auburn Subaru 0 0%
Chaplin's Bellevue Subaru 3 23.08%
Peninsula Bremerton Subaru 2 15.38%
Eastside Kirklland Subaru 0 0%
Hanson Olympia Motors 0 0%
Subaru of Puyallup 0 0%
Walker's Renton Subaru 4 30.77%
Carter Seattle Subaru 1 7.69%
Tacoma Subaru 2 15.38%
OTHER... Please specify below... 1 7.69%
Voters: 13. You may not vote on this poll

Reply
 
Thread Tools Display Modes
Old 05-18-2003, 04:05 PM   #1
HiFiWRX
*** Banned ***
 
Member#: 28442
Join Date: Oct 2002
Location: Spanaway, WA
Vehicle:
FOR SALE 03 WR Blue
WRX SEDAN... PM ME!

Unhappy Where to take my car for Warranty Service in Seattle/Tacoma...

Ok here is the deal...

Sometime back about 2 weeks I guess, I took my car to Carter to look at it because it was making some kind of "clunk" noise upon start up and had a rough idle... Well I was told it was "normal" and not to worry about it...

NOW the "normal" clunk has gotten worse... and now it almost sounds like the car is backfiring on startup... inside it is really bad but not that noticable from outside....

I am confused, I can't track it down from outside either, I already attempted to do that... Sooo...

Where do I take my car? My last trip to Carter resulted in a bill for $65+ for a rental car... Just for them to blow me off and tell me the car was "Normal" So Carter is out...

Auburn had good reviews till recently when I heard about a nasty Warranty denial.... So I am not looking to go there...

I have heard bad things about Chaplin's now...

It seems like there is some bad comment about every one of them so far... any input here would be appreciated....
* Registered users of the site do not see these ads.
HiFiWRX is offline   Reply With Quote
Sponsored Links
* Registered users of the site do not see these ads.
Old 05-18-2003, 04:43 PM   #2
well_armed
Scooby Specialist
 
Member#: 15204
Join Date: Feb 2002
Default

Ah the dreaded warranty game...I dont envy you.

I would get the regional warranty rep to look at your issue. They have the final say as to what it is and whether or not it is fixable under warranty. Skip the middleman and go straight to the decision maker...that's my advice.

dp
well_armed is offline   Reply With Quote
Old 05-18-2003, 05:01 PM   #3
jcme262
Scooby Specialist
 
Member#: 13694
Join Date: Dec 2001
Chapter/Region: NWIC
Default

Whatever you do dont take it to where ever Dave (saggio) or I take ours, Auburn, Puyallup I think we were the last straws, stories to long just ask us the next time you see either of us.
jcme262 is offline   Reply With Quote
Old 05-18-2003, 06:00 PM   #4
HiFiWRX
*** Banned ***
 
Member#: 28442
Join Date: Oct 2002
Location: Spanaway, WA
Vehicle:
FOR SALE 03 WR Blue
WRX SEDAN... PM ME!

Default

YEAH Jim I know Allllll about Dave's story... I would like to hear yours too, sometime I'll ask you about it!

As for me, if you open my hood or look under my car right now the only aftermarket parts you will see are a stainless radiator shroud for dress up and a STi type stainless air splitter in my STi hood scoop... other than that it is 100% STOCK.... So I better not have any issues with the Warranty!

I just want to get it fixed prior to when I start the real warranty voiding mods lol I am not worried about voiding my warranty AFTER I start modding that's somewhat understandable (well to a pint) but until then they better cover the sheet that goes wrong!!

The Mitsubishi crowd use to refer to the dealers as "Satan" It's starting to look like Subrau is No different...
HiFiWRX is offline   Reply With Quote
Old 05-18-2003, 06:59 PM   #5
HiFiWRX
*** Banned ***
 
Member#: 28442
Join Date: Oct 2002
Location: Spanaway, WA
Vehicle:
FOR SALE 03 WR Blue
WRX SEDAN... PM ME!

Default

I am planning on taking my car in somewhere tomorrow... Nobody has any recommendations huh?
HiFiWRX is offline   Reply With Quote
Old 05-18-2003, 10:59 PM   #6
Verdugo
Scooby Guru
 
Member#: 15341
Join Date: Feb 2002
Chapter/Region: NWIC
Location: Sea-Town, WA
Vehicle:
2012 Borderline Pro
Photographer of the Year

Default

I don't know if they do it, but have you tried calling Smart Service and seeing if they'll do warranty service?

http://www.smart-service.com
Verdugo is offline   Reply With Quote
Old 05-18-2003, 11:55 PM   #7
wiseguy1121
Scooby Specialist
 
Member#: 18387
Join Date: May 2002
Chapter/Region: NWIC
Location: Bremerton
Vehicle:
02 WRX Wagon
White

Default

Pennisula rocks Call and talk to Vance he is awsome and will hook you up if i need to find out whats wrong they check it out no charge.
wiseguy1121 is offline   Reply With Quote
Old 05-19-2003, 12:08 AM   #8
ANZAC_1915
Scooby Guru
 
Member#: 456
Join Date: Oct 1999
Chapter/Region: NWIC
Location: Redmond, WA, USA
Vehicle:
2008 Forester XT
Steel Gray Metallic

Default

Chaplins are very good for service.

What problems have you heard of?

See service advisor: Nikki
Ask her to have Robbie work on your car.

I'm pretty anal about my car but I feel very comfortable with them doing warranty work.

Glenn
ANZAC_1915 is offline   Reply With Quote
Old 05-19-2003, 12:13 AM   #9
David Glasscock
Scooby Specialist
 
Member#: 25033
Join Date: Sep 2002
Chapter/Region: NWIC
Location: lakewood wa
Vehicle:
06 sti my $$ pit
05 xt sold

Default

Quote:
Pennisula rocks Call and talk to Vance he is awsome and will hook you up if i need to find out whats wrong they check it out no charge.
is that the one off of 16 out side of bremerton. if so i took my car there and had a short shifter installed. very happy with service and very friendly..
David Glasscock is offline   Reply With Quote
Old 05-19-2003, 01:07 AM   #10
Akiata
Scooby Specialist
 
Member#: 297
Join Date: Sep 1999
Location: Wa
Default

I dunno about Penninsula. I was talking to Austin a long time ago and he said he was talking to the head tech about the intercooler. The head tech thought the intercooler was before the turbo. Maybe things have changed or the guy had a brain fart.

I took my car to Chaplins and had Robbie work on it (drivers window) and they were very nice to me. Didn't hassle me about my mods or list them on the invoice like Carter.
Akiata is offline   Reply With Quote
Old 05-19-2003, 02:50 AM   #11
saggioWRX
Scooby Specialist
 
Member#: 18994
Join Date: May 2002
Chapter/Region: NWIC
Location: Seattle WA,
Vehicle:
06 WRX Wagon
White

Default

Your basically screwed if you want to take it to a "local" subaru dealership to have anything done!
saggioWRX is offline   Reply With Quote
Old 05-19-2003, 06:57 PM   #12
Apisatrox
Scooby Newbie
 
Member#: 9523
Join Date: Aug 2001
Location: Olympia
Vehicle:
2005 WRX STi
Rally Ridge Blue

Default

Tacoma has been really nice to me.


Hanson in olympia is I honestly think the worst dealership I've ever encountered (long story short, they made up a story to kick my off their lot and lied to Subaru Customer Service).
Apisatrox is offline   Reply With Quote
Old 05-19-2003, 09:57 PM   #13
wiseguy1121
Scooby Specialist
 
Member#: 18387
Join Date: May 2002
Chapter/Region: NWIC
Location: Bremerton
Vehicle:
02 WRX Wagon
White

Default

As for talking to the head mechanic at penninsula that doesn't sound like something Dan would say. i have had no problems with them and you all know how many problems i have with my car. Every dealership is going to have a couple dissatisfied customers. but this is a good way to find out how many and to what extent.
wiseguy1121 is offline   Reply With Quote
Old 05-19-2003, 10:05 PM   #14
Ryan Smith
Scooby Specialist
 
Member#: 20392
Join Date: Jun 2002
Chapter/Region: NWIC
Location: shots anyone?
Vehicle:
'09 OBS
Silver

Default

One experience with Walker's so far, and it was great. They did my clutch swap, and gave me a rental for as long as I needed it till I could get back down there from Whidbey. That was 1 full week.

RYan
Ryan Smith is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Where to take my car for Tune ? nnnnny Vancouver Impreza Club Forum -- VIC 26 04-03-2010 12:10 PM
Where to take my car for Tint and Paint Protection in Charlotte, Greensboro Area? scoobbee South East Region Forum 6 04-02-2008 09:51 PM
Where is a good place to take my car for service? funkylemons Bay Area Impreza Club Forum -- BAIC 6 02-01-2008 07:58 PM
HELP! Where to take my car (for insurance crap) szeny South West Impreza Club Forum -- SWIC 18 01-12-2007 11:01 PM
Where to take my coilovers for service (ithaca/syracuse area) BurtonCR Tri-State Area Forum 2 03-28-2005 02:20 AM

All times are GMT -4. The time now is 08:45 PM.


Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Powered by Searchlight © 2024 Axivo Inc.
Copyright ©1999 - 2019, North American Subaru Impreza Owners Club, Inc.

As an Amazon Associate I earn from qualifying purchases.

When you click on links to various merchants on this site and make a purchase, this can result in this site earning a commission
Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network.