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05-23-2013, 12:27 AM | #476 | |
Scooby Newbie
Member Sales Rating: (1)
Member#: 325009
Join Date: Jul 2012
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Quote:
No, i did not hit it, drop it, or chew on it. As you can see in the pics, there's no cracks, no chipped paint. To be honest, with this heavyweight material, i wouldnt even know how to make a dent on it, not to mention to make a dent without causing any paint to come off. i noticed this dent as soon as i opened it from the box, i mentioned in post #384 (http://forums.nasioc.com/forums/show...&postcount=384) but no one else mention this problem, and i also did not hear from you or Forman to discuss this issue i have. I figure this is an isolated issue that i received a bad lemon. Is the dent the only problem with it? yes. does it bother me to keeps me up at night? Nope. Its just that everytime i look down at it, i see this round hole/dent whatever you want to call it, and it makes me think someone put a lollipop stick on it, spray painted it, and remove the stick. As for the finishing, i understand what you mean about everyone have different expectations. Some want glossy, some want matte, blah blah. But as others and myself had mentioned, the finishing did not come out as we anticipated. As someone else said, lesson learned, it's hard to purchase something without physically seeing it and expect it to be a certain way. What would i like you to do about it? I dont know, maybe offer a refund? a replacement? send me a couple more so i can pick which one is in perfect shape? send me one of each color so i can switch it out as needed to match my shirt? I dont know. I just wanted to vent. I waited two months for this. I deserve a perfect knob !
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05-30-2013, 06:55 PM | #477 |
Scooby Newbie
Member Sales Rating: (1)
Member#: 289786
Join Date: Jul 2011
Chapter/Region:
Tri-State
Location: South Jersey
Vehicle:2011 WRX Hatch |
I was going to order one till i noticed some of the complaints which seem to all be getting addressed. Paint not matching picture.. photoshop does wonder? paint chips... water-based subaru paint? dent on knob... poor handler? Hopefully, next batch will not be rushed and carefully done correctly so i can reconsider ordering my own.
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05-30-2013, 07:25 PM | #478 |
Scooby Newbie
Member Sales Rating: (1)
Member#: 325009
Join Date: Jul 2012
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I never got a reply to address my issues.
I also want to mention I noticed mine has spotty paint chipping off. Had it for maybe less than a month? And I honestly hardly drive my car, and garage park only. So it's not like the sun affected the paint or i shift too hard........ Last edited by spiderman.666; 05-30-2013 at 08:03 PM. |
05-30-2013, 07:49 PM | #479 |
Scooby Newbie
Member Sales Rating: (1)
Member#: 289786
Join Date: Jul 2011
Chapter/Region:
Tri-State
Location: South Jersey
Vehicle:2011 WRX Hatch |
That's just terrible customer service on their part. Sorry to hear, but at least you stopped me from purchasing one and im sure many others as well.
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05-30-2013, 08:34 PM | #480 | |
Former Vendor
Vendor Sales Rating: (36)
Member#: 218868
Join Date: Jul 2009
Chapter/Region:
SCIC
Location: Costa Mesa, CA
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Quote:
The few incidents of chips have been tracked down to improper preparation by the powdercoater. This has been address for orders moving forward. And those with defective knobs have been offered replacements. For the ones that were properly prepped, they are still the same awesome knob that it was in the first few batches. If we thought corners were being cut, we wouldn't continue to support this brand. I wouldn't lose any faith in this product just yet.
__________________
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05-30-2013, 09:04 PM | #481 | ||||
Scooby Guru
Member Sales Rating: (15)
Member#: 279660
Join Date: Apr 2011
Chapter/Region:
MWSOC
Location: STL
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As far as the color goes, honestly on a daily basis I get an email from someone asking if I can do the color in matte or satin or gloss. I cannot tailor the knob for everyone, not everyone has the same tastes. Well I take that back, but the lead time will go up and the price will be well into the $175-200 range. That's just not going to work for people. The point I am trying to make is, we changed powdercoaters and their powder company was different than before. We are working with a new company for powdercoat and they assured me that they prep differently and we are going to be good with this batch. I explained the problems and they know what they are used for and they are positive that they can do this with no problem. I am sorry for all of the problems. I have sold over 300 knobs and probably had less than 5 actually have a problem, all of them have been from the batch with this powdercoater. Which is partially my fault and I will take the blame for that. There is a reason we won't be using them again. These issues won't happen again. |
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05-30-2013, 09:14 PM | #482 | |
Scooby Newbie
Member Sales Rating: (9)
Member#: 268558
Join Date: Dec 2010
Chapter/Region:
Tri-State
Location: Boston
Vehicle:2008 STi OBP |
Quote:
As far as color, that should help clear things up nicely. The sooner the better. |
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05-30-2013, 09:18 PM | #483 | |
Scooby Guru
Member Sales Rating: (15)
Member#: 279660
Join Date: Apr 2011
Chapter/Region:
MWSOC
Location: STL
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Quote:
And we aren't using the powdercoater from this batch. Not to mention, even if I update it someone is going to complain, it's not the right hue or the texture isn't right. You can't please everyone. I am trying to get close to the powdercoater I was using in CA. |
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06-10-2013, 10:07 PM | #484 |
Scooby Newbie
Member Sales Rating: (5)
Member#: 283513
Join Date: May 2011
Chapter/Region:
MWSOC
Location: Nd/Mn
Vehicle:2012 Wrx |
I ordered one with the red finsh and the knob is great. Only issue (cant even call it a problem) was that there were really faint scratchs on it when it arrived. Almost looked like it rolled around somewhere b4 it was shipped. It was packaged very well so idk how it happend. Regarless its a very nice knob and feels great shifting, and i would definetly recommed one. Not trying to get a new knob or a refund for some minor issue just shareing my experience with potential future buyers.
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06-18-2013, 11:43 PM | #485 |
Scooby Newbie
Member Sales Rating: (4)
Member#: 226603
Join Date: Oct 2009
Chapter/Region:
SCIC
Location: San Diego
Vehicle:2004 Forester XT Satin White Pearl |
Umm any word on when we can ship the knobs back? Mine keeps getting worse from 1 chip to 4 now.
image-3046080204.jpg |
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