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Old 04-06-2005, 10:11 PM   #1
banman
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Default Another tale from the IT front . . .

So today I walk by one of the printers and someone has stuck a handwritten note on it: "This printer has DIED." So I look at the printer, print a test page - yep, there's a big blank stripe down the middle of the page. Take out the toner cartridge, notice that some genius has failed to remove the protective film with the big red letters "REMOVE BEFORE USING IN PRINTER". Remove protective strip, voila, printer works.

Sometimes I can't believe that this firm is full of university graduates . . .
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Old 04-06-2005, 10:15 PM   #2
thechickencow
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Way to double post, smart guy.
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Old 04-06-2005, 10:17 PM   #3
uzer_errors
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Surely going office space on it would have been more entertaining than removing the film.
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Old 05-14-2008, 05:29 AM   #4
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This thread has DIED.
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Old 05-14-2008, 06:34 AM   #5
OutbackGT
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Rofl!!
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Old 05-14-2008, 08:27 AM   #6
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Glad this thread came back to the top. Cannot imagine what my life would have been like had I missed this all together.
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Old 05-14-2008, 08:53 AM   #7
cnw
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fail and aids
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Old 05-14-2008, 09:02 AM   #8
-=C=-
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This bump needs Stridex.
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Old 05-14-2008, 09:15 AM   #9
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Few months ago I had an EU call in..

Her: My computer doesn't work.
Me: By your computer doesn't work, what do you mean?
Her: Well I move the mouse, and hit the keyboard and nothing is coming on.
Me: Did you check to make sure the pc is on?
Her: No, I cant see it.
Me: Cant see it???
Her: Ya, the lights are out
Me: Well can you please go turn them on??
Her: No, the power is out in the whole town.
Me: *Silent****8230;***8230;
Her: Hello, Sir are you still there? *yelling to someone in the office* "****, I think the phones are down now, I cant hear him talking"
Me: No, I am here. If the power is out like you said, then you can't turn the computer on.
Her: Really? So I guess that means I cant check my email either?
Me: That would be correct miss.
Her: Thanks.
Me: You are very welcome, have a great day.

How the hell is this person a Doctor???
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Old 05-14-2008, 09:24 AM   #10
Qcanfixit
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Quote:
Originally Posted by HEDXTM View Post
Glad this thread came back to the top. Cannot imagine what my life would have been like had I missed this all together.

Glad I could be of service, anything else you need, just shoot me a PM and we'll work it out.
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Old 05-14-2008, 09:25 AM   #11
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Old 05-14-2008, 09:39 AM   #12
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1. claim the printer has died
2. order replacement
3. take "dead" printer home
4. lights..cameras..action...eBay
...
5. profit
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Old 05-14-2008, 09:44 AM   #13
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Quote:
Originally Posted by eek1 View Post
1. claim the printer has died
2. order replacement
3. take "dead" printer home
4. lights..cameras..action...eBay
...
5. profit
1



it's a lil late for that buddy
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Old 05-14-2008, 10:54 AM   #14
Happy Camper
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It's amazing how dumb doctors and lawyers are with technology. We get some of the dumbest calls. Have you rebooted your machine? If not, please call back and let us know if your problem continues! kthnxbye
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Old 05-14-2008, 11:05 AM   #15
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At my last company I ended up dealing with a customer who was having issues getting into our website. (Sales of course just passed the call to me without bothering to check out what was going on) So the guy says he is having issues getting into our website, I say ok, what is the address you are going to. Amazingly he tells me the correct address. So I ask him what happens when he types it in and he says "nothing". I ask if he gets an error page, and he says no, "nothing happens".

So I ask him to retype the address in and then click go. Same thing happens. I ask him whether he is using IE or Firefox and he says he thinks its IE. I say, ok in the upper left it should say Microsoft Internet Explorer or Firefox in the very top. He says, "oh ok ... Microsoft ... Outlook."
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Old 05-14-2008, 11:13 AM   #16
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One of Warrant Officers in my unit used to work on a help line for a major computer company. He told us about this guy who called in who was a regular and valuable customer. The customer claimed that his computer wouldn't turn on so he (the Warrant Officer) ran through all of the steps he was supposed to run through with the guy and, sure enough, the computer wouldn't turn on.

So he sends out another computer and the guy calls back with the same problem. Now he's worried, so he sends out another computer and dispatches a technician to go to the house and make sure it's all set up right.

The tech calls him from the house and he tells him he's never gonna believe what the problem was. He tells him that the guy had the computer plugged into a power strip and then had the power strip plugged into itself so that he wouldn't have to pay for electricity from the power company.

So when the tech asked him why he hadn't said he had the strip plugged into itself over the phone the guy replied that he was afraid the phone company would overhear the conversation and call the power company who would, in turn, call the police and have him arrested.

BD
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Old 05-14-2008, 11:14 AM   #17
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Quote:
Originally Posted by Impreza25 View Post
Few months ago I had an EU call in..

Her: My computer doesn’t work.
Me: By your computer doesn’t work, what do you mean?
Her: Well I move the mouse, and hit the keyboard and nothing is coming on.
Me: Did you check to make sure the pc is on?
Her: No, I cant see it.
Me: Cant see it???
Her: Ya, the lights are out
Me: Well can you please go turn them on??
Her: No, the power is out in the whole town.
Me: *Silent*……
Her: Hello, Sir are you still there? *yelling to someone in the office* “****, I think the phones are down now, I cant hear him talking"
Me: No, I am here. If the power is out like you said, then you can’t turn the computer on.
Her: Really? So I guess that means I cant check my email either?
Me: That would be correct miss.
Her: Thanks.
Me: You are very welcome, have a great day.

How the hell is this person a Doctor???
Reads just like a story I read in 'Shark Bait' from Computerworld magazine a while back.
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Old 05-14-2008, 11:15 AM   #18
jasonallenross
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Back in the bad old days of working in the call center supporting a CAD package, a customer called in, saying that our software was a buggy POS because it wouldn't print blue lines.

I asked him if he had checked the blue pen in the plotter? After the third call back (gotta follow that company policy before closing a case), he sheepishly admitted that yes, indeed, the blue ink was out, and after replacing the pen, his drawing printed out correctly.
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Old 05-14-2008, 11:17 AM   #19
Qcanfixit
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Quote:
Originally Posted by bendavi007 View Post
One of Warrant Officers in my unit used to work on a help line for a major computer company. He told us about this guy who called in who was a regular and valuable customer. The customer claimed that his computer wouldn't turn on so he (the Warrant Officer) ran through all of the steps he was supposed to run through with the guy and, sure enough, the computer wouldn't turn on.

So he sends out another computer and the guy calls back with the same problem. Now he's worried, so he sends out another computer and dispatches a technician to go to the house and make sure it's all set up right.

The tech calls him from the house and he tells him he's never gonna believe what the problem was. He tells him that the guy had the computer plugged into a power strip and then had the power strip plugged into itself so that he wouldn't have to pay for electricity from the power company.

So when the tech asked him why he hadn't said he had the strip plugged into itself over the phone the guy replied that he was afraid the phone company would overhear the conversation and call the power company who would, in turn, call the police and have him arrested.

BD

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Old 05-14-2008, 11:18 AM   #20
tacomaprime
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I posted this in another thread.

Our email system has been down since yesterday. As we are working on it one of our users suggests...

wait for it.


Send out a mass email letting everyone know email is down.

Yeah.
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Old 05-14-2008, 11:22 AM   #21
jasonallenross
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Quote:
Originally Posted by ADIDAS View Post
I posted this in another thread.

Our email system has been down since yesterday. As we are working on it one of our users suggests...

wait for it.


Send out a mass email letting everyone know email is down.

Yeah.
I've had to work with IT techs who were bewildered when I didn't respond to their emails about the ticket I had opened about email not working.
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Old 05-14-2008, 11:33 AM   #22
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Yesterday, boss comes storming in that he was just with a customer that was getting a divide by 0 error when launching the program (and this customer was also getting calls from his client regarding the same issue). Fuming: "Why was this released with this error!", "It shouldn't have been released." Yadda. High Blood pressure is gonna do this guy in soon enough. The guy that did the program was like 'what error'?

Keep in mind, I didn't necessarily work on/program this program, I just did some T&E on it before it went out. I did find errors, reported them, and it was someone else that had to make sure those errors I reported were implemented.

I open it up on my computer, and it works fine. Co worker opens it up on his... works fine. Open it up on one of the dev platforms... Divide by 0.

Boss is all pissed off. Co worker is now stumped and trying to figure things out. I just sit and do my work not really doing anything. Stress level = 11 in the room on those two.

I ask some simple questions on what I know about it... basic stuff, but essentially stuff that should have been checked 1st thing.

After the other guy goes to his own computer to figure things out, I walk over to the computer with the 'broken' issue, check out the screen size, increase it to 1280x1024, and it works.

Yes, this program requires a minimum of 1280x1024 to work. I asked about 3 times whether that was checked, and I was told by both... yes. Did I do the programming? No. Did I have anything to do with the creation of the program? No. Do I work with those that use the program in the field? No.

But it's all over the 1st page of documentation, and also on the help file, that it needs to be a certain size. It took them 1 hour of fuming and program checking to find out it wasn't the program at all.

Now, understand, that error could be more descriptive of course... but that's not my responsibility and/or call to make.

I just laughed on the way home... here we have 2 specialists that should know it inside and out... and didn't know this one basic thing.

--kC
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Old 05-14-2008, 11:54 AM   #23
cnw
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Quote:
Originally Posted by jasonallenross View Post
I've had to work with IT techs who were bewildered when I didn't respond to their emails about the ticket I had opened about email not working.
happens far too often in this world.

we have a user downstairs who LIVES off his email. he's our early outage warning because he always calls in the very second anything happens to our exchange cluster. he called us during the last outage (which was planned and warned about well in advance) pissed off because he couldn't forward the outage email to his offsite coworkers.
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Old 05-14-2008, 11:58 AM   #24
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The company I work for uses a sweet Access97 database to manage our everything.
I've only been here about 6 months so I don't know all the undocumented "features" yet, but I found a great one the other day.
I was helping a coworker troubleshoot a printing problem, and I needed something to print. I saw that she had an invoice open, so I hit ctrl+p to send it as a print job. It was taking an awfully long time to send to the queue, so I asked her if it always did this. She asked in a panic "what did you do?" All I did was tell this to print! "OH noe if you do it from that view it prints the whole database!"
Great here come 40,000 pages...
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Old 05-14-2008, 12:04 PM   #25
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Quote:
Originally Posted by ab0z View Post
Great here come 40,000 pages...
unless you cancel the print job. that's why they built that feature in.

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