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Old 03-13-2007, 07:09 PM   #1
left footed whooten
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Default New to 'new cars' and warranties. Noticed some body dings 3 wks after delivery.

Hey all,
This is my first actually new car, and after a semi-eventful delivery, I give it its first claybarring and wax, only to find some small dimples/dings. I wonder if they can be brought to the dealer's attention. Am I SOL since I didn't catch it on delivery/purchase?

If pics would help, I can take some when the light gets less intense in an hour or two.

Factors:
1) This was the last 06 wagon they had on the lot, got a good deal on it, but its been on the lot a while, between two dealers.
2) Didn't notice these dimples until last week while starting its panel-by-panel initial claybar/wax treatment. Lighting/time of day didn't bring them to light on the lot.
3) Car is CGM
4) Car was delivered from Sac to Reno via a dirty I-80 over the summit. Another thing that made the surface a bit obscured. Also, a few things went 'wrong' and demanded my immediate attention and phone calls, I got distracted from a thorough inspection, plus the dirt.
5) 'damage' is on the aluminum hood in the center portion over, dime-sized. The other site is at the passenger rear door just below the window nearest the seam between it and the front door. Twin dimples, very small, but putting a shine on the car brought them out.
6) They seem like 'dent doctor' material, but I've never had an aluminum hood before.

***Do people bring things like this up to their dealer? As I asked before, am I SOL since I didn't notice it @ delivery/purchase?***
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Old 03-13-2007, 08:26 PM   #2
2.5rsTurbo
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hey man, i would definitely complain, since it got delivered u can say hey...this thing is new and its not supposed to have dings and dents...u guys need to fix it...if they dont then raise as much hell as possible...make sure u do it in front of customers and make sure u say they gave you a dinged up dented ride that was supposed to be "brand new" i mean...go to porsche dealer and see if they will give you a dented up dinged car? i doubt it...bmw too, or mercedes...be an a-hole b/c most of the time a-hole's get what they want when it comes to business...gl and i hope it works out for ya

p.s. remember those rims you sold me? ya well someone slashed my tires...i was pissed but oh well, some punk high school kid trying to be cool i guess....now the thing sits at the bottom of my hill were my dogs are ;]
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Old 03-13-2007, 08:41 PM   #3
left footed whooten
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Quote:
Originally Posted by 2.5rsTurbo View Post
hey man, i would definitely complain, since it got delivered u can say hey...this thing is new and its not supposed to have dings and dents...u guys need to fix it...if they dont then raise as much hell as possible...make sure u do it in front of customers and make sure u say they gave you a dinged up dented ride that was supposed to be "brand new" i mean...go to porsche dealer and see if they will give you a dented up dinged car? i doubt it...bmw too, or mercedes...be an a-hole b/c most of the time a-hole's get what they want when it comes to business...gl and i hope it works out for ya

p.s. remember those rims you sold me? ya well someone slashed my tires...i was pissed but oh well, some punk high school kid trying to be cool i guess....now the thing sits at the bottom of my hill were my dogs are ;]
You're kidding?!?!!? It always happens to the pristine stuff. That has much suck.

I hope to not have to raise a stink, I doubt they would oppose me so much, I just don't know if this is a realistic request or what....
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Old 03-13-2007, 10:17 PM   #4
Ghosthound
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Quote:
Originally Posted by left footed whooten View Post
Hey all,
This is my first actually new car, and after a semi-eventful delivery, I give it its first claybarring and wax, only to find some small dimples/dings. I wonder if they can be brought to the dealer's attention. Am I SOL since I didn't catch it on delivery/purchase?

If pics would help, I can take some when the light gets less intense in an hour or two.

Factors:
1) This was the last 06 wagon they had on the lot, got a good deal on it, but its been on the lot a while, between two dealers.
2) Didn't notice these dimples until last week while starting its panel-by-panel initial claybar/wax treatment. Lighting/time of day didn't bring them to light on the lot.
3) Car is CGM
4) Car was delivered from Sac to Reno via a dirty I-80 over the summit. Another thing that made the surface a bit obscured. Also, a few things went 'wrong' and demanded my immediate attention and phone calls, I got distracted from a thorough inspection, plus the dirt.
5) 'damage' is on the aluminum hood in the center portion over, dime-sized. The other site is at the passenger rear door just below the window nearest the seam between it and the front door. Twin dimples, very small, but putting a shine on the car brought them out.
6) They seem like 'dent doctor' material, but I've never had an aluminum hood before.

***Do people bring things like this up to their dealer? As I asked before, am I SOL since I didn't notice it @ delivery/purchase?***
when did you pick up that subie? was it from Senator subaru in sacramento? if so, i probably sat in that one! haha. That thing was there FOREVER!! anyway, chances are good that the dings were from the dealer swap. Take it in and see what they can do about it.
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Old 03-13-2007, 11:00 PM   #5
left footed whooten
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Quote:
Originally Posted by Ghosthound View Post
when did you pick up that subie? was it from Senator subaru in sacramento? if so, i probably sat in that one! haha. That thing was there FOREVER!! anyway, chances are good that the dings were from the dealer swap. Take it in and see what they can do about it.
Maita, actually. Purchased 3/1, delivered 3/2. I need to contact them tomorrow, sounds like its a pretty common occurence. It was at Livermore Subaru first, then Maita. Maita was great to deal with. Never made it to Senator. Came down the hill from Reno after a useless visit to Lithia, checked all the new and used lots including the Automall (joke) and then Maita. They know how to do business. Trouble is, I live ~2 hrs away, I won't be able to bring it in for a while.
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Old 03-13-2007, 11:58 PM   #6
Ghosthound
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oo, sounds good. Maita should definitely take care of you. Granted my parents bought there car at Maita Toyota, they are one of the best dealerships i have been to. The times ive been to senator, the sales people dont seem to know jack about anything. Ive also heard bad things about the automall.
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Old 03-14-2007, 03:10 PM   #7
staninct
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Three weeks since you took delivery? You are looking at a 50/50 shot. Depends on how nice your dealer is and how your whole transaction went, and especially how nice you were as a customer. If you were pleasant to deal with I don't see a reason why they wouldn't try to help. There is also a chance that you received the dings after delivery. I would certainly make mention of it to the dealer and ask for their input, but if you stamp in there and demand they fix it you will surely be SOL! Good luck!
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Old 03-14-2007, 03:15 PM   #8
left footed whooten
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Quote:
Originally Posted by staninct View Post
Three weeks since you took delivery? You are looking at a 50/50 shot. Depends on how nice your dealer is and how your whole transaction went, and especially how nice you were as a customer. If you were pleasant to deal with I don't see a reason why they wouldn't try to help. There is also a chance that you received the dings after delivery. I would certainly make mention of it to the dealer and ask for their input, but if you stamp in there and demand they fix it you will surely be SOL! Good luck!
Dealer has been called, I'm an absolute peach to deal with so I think I'll be fine. I know better than to march in there like a bratty little child. So far it sounds good. Maita is a notoriously good dealer. I've just been too busy to have noticed this before, combined with the general scumminess of winter up here, it really hid from me. Sounds like, and I'm awaiting confirmation shortly, that they'll foot the bill for Dent Dr.
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Old 03-14-2007, 04:33 PM   #9
Cooter05WRX
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did you fill out an inspection sheet before you got the car? If not then the dealer may do a one time fix for you. This happened with my parents explorer and they fixed it because they did not do a visual inspection with my parents.
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Old 03-14-2007, 05:13 PM   #10
bindriftin
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Here is the kicker, you will receive a customer satisfaction survey soon. It is very important to the dealer that they get "good grades" on it. If I were you, only if you have to of course, I would hold it over them. We have done many things at my dealership to make sure we get 100***37; on the survery. Trust me it makes everyone jump! GL
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Old 03-14-2007, 06:08 PM   #11
left footed whooten
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Quote:
Originally Posted by Cooter05WRX View Post
did you fill out an inspection sheet before you got the car? If not then the dealer may do a one time fix for you. This happened with my parents explorer and they fixed it because they did not do a visual inspection with my parents.
negative...no inspection/delivery form.

Quote:
Originally Posted by bindriftin View Post
Here is the kicker, you will receive a customer satisfaction survey soon. It is very important to the dealer that they get "good grades" on it. If I were you, only if you have to of course, I would hold it over them. We have done many things at my dealership to make sure we get 100% on the survery. Trust me it makes everyone jump! GL
Yup, my salesman already called in regards to the 'give me 100% please'...he caught me at a distracted moment and I forgot to mention the dings, but I havent recieved the grading sheet yet. I think they'll take care of me. They seem to be good about it so far.
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Old 03-14-2007, 07:59 PM   #12
bindriftin
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Yeah I would think you would be OK. All dealerships differ so, it is always good to have a plan B
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