Welcome to the North American Subaru Impreza Owners Club Tuesday September 16, 2014
Home Forums WikiNASIOC Products Store Modifications Upgrade Garage
Bay Area Impreza Club
Here you can view your subscribed threads, work with private messages and edit your profile and preferences Home Registration is free! Visit the NASIOC Store NASIOC Rules Search Find other members Frequently Asked Questions Calendar Archive NASIOC Upgrade Garage Logout
Go Back   NASIOC > NASIOC Chapters > Bay Area Impreza Club Forum -- BAIC

Welcome to NASIOC - The world's largest online community for Subaru enthusiasts!
Welcome to the NASIOC.com Subaru forum.

You are currently viewing our forum as a guest, which gives you limited access to view most discussions and access our other features. By joining our community, free of charge, you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is free, fast and simple, so please join our community today!

If you have any problems with the registration process or your account login, please contact us.
* Registered users of the site do not see these ads.
Reply
 
Thread Tools Display Modes
Old 10-10-2001, 09:06 PM   #1
SLOMatt
Scooby Newbie
 
Member#: 5040
Join Date: Mar 2001
Location: San Francisco, CA
Vehicle:
2002 WRX Cobb Stg2
Platinum Silver Metallic

Default Good experience at Carlsen Subaru, talked with Master Mechanic.

I took my WRX to Carlsen Subaru (Redwood City) this morning for its 7500mi service/oil chance. I also had some questions about the WRX decel rattle, clicking engine, and a noise from the glove compartment area. The service attendant who signed me in just claimed that the decel rattle and clicking engine are normal for Subarus.

After waiting for the oil change to finish, the service attendant said he was going to have a mechanic go for a drive with me to determine the cause of the glove box rattle. Surprisingly enough the normal mechanic was getting lunch, so the shop foreman who is a Subaru Master Mechanic (only one in the Bay Area) did the ride along. I was able to pick his brain a bit and get some more information on a couple common WRX noises. He pretty much confirmed what others have reported on i-club.

The rattling noise during 4k-2k rpm decelerations is a resonation created by the wastegate, nothing dangerous.

The clicking noises most WRX engines make are the pneumatic lifters. No problem.

The weird vibrations at idle (especially with the a/c on) are not due to the boxer configuration, the WRX has an aggressive cam which causes the uneven idle.

Plus he fixed my rattle by slightly bending the catch on the glove box door.

I was very impressed with how clean and organized the shop was. According to the shop foreman the manager is very picky about the shop, and puts customer treatment at the forefront.

Overall, I was impressed with the Carlsen service department, especially the knowledge and level of professionalism of the Master Mechanic.

- Matt
* Registered users of the site do not see these ads.
SLOMatt is offline   Reply With Quote
Old 10-10-2001, 10:13 PM   #2
stracos
Scooby Newbie
 
Member#: 10689
Join Date: Sep 2001
Location: Newark, CA
Default carlsen

I was in there. not too impressed with their "no test drive" policy. However the 3.35% over invoice/no haggle policy was fair.

Talk to warren

Stracos
stracos is offline   Reply With Quote
Old 10-10-2001, 10:45 PM   #3
Tommy
Scooby Newbie
 
Member#: 10132
Join Date: Sep 2001
Location: Palo Alto, CA
Vehicle:
2002 Silver WRX
Vishnu stage 0, Eibach

Default I can 2nd that!

I too got my Scoobie from Carlson in Redmund (via the Tech CU's broker).

Having just made a visit to Stevens Creek Subaru (total sleezebags, to
be avoided at ANY cost) I was really really positively surprised. AND
the no-test driving policy was *JUST* what I wanted. I didn't want any
dumbass to ruin the car before break-in. Nice to buy a virgin car, mine
had 10 miles on the odometer.

My only service trip so far (3500 miles service) went fine.

I also dealt with Warren who seem honest and competent (who would
had thought?).

/Tommy
Tommy is offline   Reply With Quote
Old 10-11-2001, 01:13 AM   #4
EddyRS
Scooby Specialist
 
Member#: 1257
Join Date: Apr 2000
Location: In the Valley.....Somewhere...
Vehicle:
2000 GC8 WRX
93 RS-W Wagon (White) RIP

Default

Carlson (Redwood City) is great place to buy a car. I can only think of Santa Cruz being even or better. I purchased my RS from Carlson (2% over invoice) plus it had only 6-miles on the odometer when I picked it up. Can't get more virgin then that (unless you build it at the plant and drive it out the door)

As for service, they are ok, as long as you do not put performance parts on your car. I've talked to them on this, and they were very "concervative" about their view of mods.

Personnally I go to Santa Cruz only now....but that is my decision.

Cheers

EddyL.
EddyRS is offline   Reply With Quote
Old 10-11-2001, 12:12 PM   #5
subachad
Scooby Specialist
 
Member#: 8488
Join Date: Jul 2001
Location: Sin City
Vehicle:
1993 Impreza GCStyle
Teal

Default

Didn't Gary from Stevens Creek Subie go to Carlson? He helped me figure out the SBF on my car blew. Talk about a major pain in my arse, the car would just not start. I thought my fuel pump went out since there was no fuel being pumped during starting.

In the end it was all caused by a bad o2 sensor that was popping the fuse

Chad
93 1.8T
subachad is offline   Reply With Quote
Old 10-11-2001, 03:39 PM   #6
BongMan
Scooby Specialist
 
Member#: 2399
Join Date: Sep 2000
Location: fremont, in the bay man
Vehicle:
2001 Impreza RS
Blue

Default

I don't really like Carlson. i admit the standard pricing is decent however, their service department did not take positively to my S-AFC. They tried to void my warranty for the Safc.

Oh well, I only go to Santa Cruz from now on. I would definately recomend bruce and the whole staff at SC. Even the sales department was able to match and beat any Group buy price set by any dealer when the WRX first came out.

Regardless i'd recomend SC to any one i know.
BongMan is offline   Reply With Quote
Old 10-11-2001, 03:47 PM   #7
en3d
Scooby Specialist
 
Member#: 5238
Join Date: Mar 2001
Location: Bay Area, CA
Vehicle:
GGA Black

Default

I like Carlsen, a fellow i-club member is a mechanic there, and they have never given any problems with my mods. they even pulled my CEL code after I told them I was testing out the M2 exhaust. You have to know who to talk to and how to do it.

Hmm... I walked in in March and they handed me the keys to a WRX for a test drive by myself. I ended up buying it but they didn't tell me no for the test drive. wow 3.35% over invoice, that's a good price. back then it was 8% below MSRP.
en3d is offline   Reply With Quote
Old 12-18-2001, 01:15 AM   #8
Xero
*** Banned ***
 
Member#: 8722
Join Date: Jul 2001
Location: Burlingame, Ca
Vehicle:
2002 Welcome to
Nazi-Yack!

Default

So then en3d... Who DO you talk to at Carlsen? I am bringing my car in there tomorrow (purchased it from them) for a chattering clutch, and I'd love to be able to talk to a fellow I-Clubber.

I'd also love to be able to bring my car back later on after it had been modified. Thanks for any info...

-Alan
Xero is offline   Reply With Quote
Old 12-18-2001, 10:16 AM   #9
titsataki
Scooby Specialist
 
Member#: 4402
Join Date: Feb 2001
Chapter/Region: NESIC
Location: New Haven, Connecticut
Vehicle:
2009 Outback XT
DGM

Default

actually the last a couple days I think I had the little chattering clutch problem when cold.

So does the carlsen i club guy will help?

Also Santa Cruise will not void the warranty on the spot since I have an upgraded exchaust, MBC and up-pipe?

Or I have to go backwards and replace everything with the original parts?

Cheers

T.
titsataki is offline   Reply With Quote
Old 12-18-2001, 01:16 PM   #10
en3d
Scooby Specialist
 
Member#: 5238
Join Date: Mar 2001
Location: Bay Area, CA
Vehicle:
GGA Black

Default

Xero, if your car is stock then it shouldn't be a problem who you talk to... the service guy that I talk to is Robert. the mechanic is the i-club member, I would rather not mention his name because it may be bad for him job wise if everyone starts asking for him that has a modified car. BUT he works on 95% of all WRX that comes in.

Please let us know how Carlsen handles the clutch issue.

It all depends on what mods you have done and how Carlsen or any other dealership will react. If you have an exhaust and go in for the clutch shudder, they should not say a thing. but if you have a boost controller and go in for a turbo issue or acceleration hesitation then they can and probably will give you some crap.

T- I would take off the boost controller if it is visible.

And the key is that you don't go in there and start demanding this or accusing SOA, Carlsen or any dealership of things. Talk to them like an adult and work with them to resolve YOUR problem. It's your car not theirs. So be professional and patient and results will come.
en3d is offline   Reply With Quote
Old 12-18-2001, 02:51 PM   #11
Saw Jai
Scooby Specialist
 
Member#: 716
Join Date: Jan 2000
Location: Cupertino, CA USA
Vehicle:
MY00 Impreza 2.5RS
Blue Ridge Pearl

Default

I know who it is!
he helps me with my car all the time...got me all the gaskets and scanned me the service manual for my cam install

I recommend SC as well...Bruce's gang is the best...I talked to Bruce about my clutch shudder at about 23k miles and he had it replaced under warrenty with no questions asked! They even offered to loan us some e-bikes to go to the beach when we had a meet down there to get our O2 sensors replaecd plus bruce personally helped me with my brake bleeding at the track on sunday
Saw Jai is offline   Reply With Quote
Old 12-19-2001, 12:20 AM   #12
Xero
*** Banned ***
 
Member#: 8722
Join Date: Jul 2001
Location: Burlingame, Ca
Vehicle:
2002 Welcome to
Nazi-Yack!

Default

Well I went in this morning and spoke with the shop Foreman who seemes somewhat tollerant of modifications. I'm not going to say his name either, as I would hate to see him get screwed also. Anyway... The clutch shudder is intermittent. When we got into the car this morning, the mechanic was driving and the clutch wouldn't shudder. However he did acknowledge the problem has been reported (already I was impressed... he was very straight forward... no BS.) He also said that it was good that I brought it in, because now the problem will be documented and if I should have problems down the road that get worse with the shuddering they'll be more likely to replace the clutch under warranty. Sure... I would've liked to have seen the clutch replaced and that be the end of my problem, but I'm not upset with Carlsen at all. Like I said... everyone there was very polite and the problem goes away after about 5 miles of driving or so in the morning, so if it gets worse, it gets replaced, if it stays the same... Oh well... Call it a small price to pay for an otherwise awesome car. So... in case I wasnt clear, I am satisfied with the techs at Carlsen.

-Alan
Xero is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Easystreet Motorsports invites you to join us at Carlsen Subaru 9/5! ESX Motorsports Bay Area Impreza Club Forum -- BAIC 12 09-06-2003 02:01 PM
notice from kevin at carlsen subaru ckevin Bay Area Impreza Club Forum -- BAIC 11 04-01-2003 03:56 PM
good experience buying at Carlsen Subaru FasterThanEver Dealership Reviews 0 11-09-2002 11:14 PM
Good Experience at RWC Subaru hman Bay Area Impreza Club Forum -- BAIC 7 04-29-2002 10:56 PM
spotted a silver WRX at Carlsen Subaru scoop Bay Area Impreza Club Forum -- BAIC 11 10-30-2001 02:00 PM


All times are GMT -4. The time now is 10:58 AM.


Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Powered by Searchlight © 2014 Axivo Inc.
Copyright ©1999 - 2014, North American Subaru Impreza Owners Club, Inc.