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Old 05-13-2016, 11:25 AM   #1
Mitchwrxpaps
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Default Subaru Steering Recall

I haven't seen anything about this on here yet, so I figured I'd mention it. Subaru Issued a huge recall on all 15-16 Outbacks and all 16-17 Legacys for something wrong with the steering. I was at my local dealership yesterday and was told every affected car has to be towed into the dealership to have the recall performed.

link to NY times article:

http://www.nytimes.com/2016/05/13/bu...-problems.html
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Old 05-13-2016, 12:10 PM   #2
I Like Cooters
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Link to details:
http://www-odi.nhtsa.dot.gov/acms/cs...6V292-1141.PDF

Note: 2015 Outbacks are affected only if they received a replacement steering column as part of a repair.
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Old 05-13-2016, 04:18 PM   #3
4S-TURBO
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Lot of inventory tied up in this stop sale. The do not drive recommendation is gonna swamp service. Meanwhile I'm on month 5 waiting for my airbag replacement.
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Old 05-13-2016, 04:47 PM   #4
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Quote:
Originally Posted by 4S-TURBO View Post
Lot of inventory tied up in this stop sale. The do not drive recommendation is gonna swamp service. Meanwhile I'm on month 5 waiting for my airbag replacement.
Holy crap. 5 months? Does SOA know about this?
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Old 05-13-2016, 07:07 PM   #5
Zak
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Wow - That was a really quick process to get to the recall!


May 3 - Customer gets car towed to dealer due to steering problem
May 5 - Subaru Field Engineer examines problem steering column, finds no conclusive root cause of the problem, and sends column to vendor
May 6 - Subaru begins screening steering columns going into new cars to ensure that certain lots aren't used (indicates problem lots have already been determined)
May 7-8 - weekend
May 9 - Stop Sale
May 10 - Recall

I'm torn between being amazed at how quickly they managed this and being skeptical that someone didn't already know (either the vendor or Subaru). I guess it may have been easier to find the root cause if the machine was still set up incorrectly.
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Old 05-13-2016, 10:52 PM   #6
hi5.0
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If this was GM, the recall would be issued on May 11, 2026.
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Old 05-14-2016, 12:19 AM   #7
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Originally Posted by hi5.0 View Post
If this was GM, the recall would be issued on May 11, 2026.
or after the 100th death with the nhtsa holding a gun to their head.
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Old 05-14-2016, 02:14 AM   #8
A W
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A local Colorado news website said dealers apparently will eventually be sending technicians out to current owners that have vehicles with this issue. It makes sense to me that they would do that but I was kind of surprised to read that even given what the issue affects. Glad to see no one has been hurt (yet) because of this.
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Old 05-14-2016, 01:36 PM   #9
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Quote:
Originally Posted by robschilke View Post
Holy crap. 5 months? Does SOA know about this?
Honda has a pretty crazy backlog too from what I've heard.
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Old 05-14-2016, 03:05 PM   #10
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I just wanted to share how I was treated by Romano Subaru in Syracuse, NY while dealing with this in regards to my new Outback.

I talked to the service manager first thing this morning, and he said they didn't have loaners or rentals and to call Subaru. When I tried to call back later he was "with a customer" or "in a meeting" each time. Eventually, I had my Outback towed there. The service advisors seemed disorganized and surprised that I was there for a recall. After the technician confirmed that it needed to be replaced, the service advisor called the general manager back. He kept asking where I got my car from, because it wasn't them. I asked about loaners or rental cars, and he told me it was Subaru's problem and to call them, and he walked away. So I was stranded at the dealership calling Subaru, and arranging my own vehicle. Later an elderly gentleman had the same problem. He didn't know what to do for another vehicle. I mentioned to a group of employees that they should be handling arranging the vehicles for us. They did nothing. A while later an employee (apparently the business manager) came and got the gentleman to look for a rental. I somewhat sarcastically said "Thanks for doing something". The business manager then pointed at me and said "Never tell me how to run this facility. Did you hear me never tell me how to run this facility." I said that he should be open to comments from customers. He then asked if wanted to "take it outside". When I left no service advisors knew when they were getting parts or when my car might be fixed.
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Old 05-15-2016, 11:02 AM   #11
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Quote:
Originally Posted by Jumpem View Post
I just wanted to share how I was treated by Romano Subaru in Syracuse, NY while dealing with this in regards to my new Outback.

I talked to the service manager first thing this morning, and he said they didn't have loaners or rentals and to call Subaru. When I tried to call back later he was "with a customer" or "in a meeting" each time. Eventually, I had my Outback towed there. The service advisors seemed disorganized and surprised that I was there for a recall. After the technician confirmed that it needed to be replaced, the service advisor called the general manager back. He kept asking where I got my car from, because it wasn't them. I asked about loaners or rental cars, and he told me it was Subaru's problem and to call them, and he walked away. So I was stranded at the dealership calling Subaru, and arranging my own vehicle. Later an elderly gentleman had the same problem. He didn't know what to do for another vehicle. I mentioned to a group of employees that they should be handling arranging the vehicles for us. They did nothing. A while later an employee (apparently the business manager) came and got the gentleman to look for a rental. I somewhat sarcastically said "Thanks for doing something". The business manager then pointed at me and said "Never tell me how to run this facility. Did you hear me never tell me how to run this facility." I said that he should be open to comments from customers. He then asked if wanted to "take it outside". When I left no service advisors knew when they were getting parts or when my car might be fixed.
They deserve to be exposed for being ********. I understand some people can't help it, but then, why being in the customer service business in the first place? Ya know. smdh.
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Old 05-15-2016, 02:54 PM   #12
justsomemoron
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I have dealt with Romano before. Should have accepted his offer just to see if the managers bite is as big as his bark. They suck and are continuing to prove that.
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Old 05-15-2016, 09:12 PM   #13
RevengeOfDoh
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Holy crap. Time to give some zeroes on the survey.
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Old 05-16-2016, 03:11 AM   #14
A W
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Quote:
Originally Posted by RevengeOfDoh View Post
Holy crap. Time to give some zeroes on the survey.
Uh, it'd be EASIER to just CONTACT Subaru of America... Damaging a corporate image after exhausting all options by going through the official channels will yield better results for the accuser than minute results from a simple survey that tells HQ how you felt during a visit.

The survey is NOT going to go as far as making it public the dealer**** was actually **** AFTER Subaru of America does the same OR fixes this issue internally only AFTER getting wind of it. Subaru of America can't do anything for you, indirectly or directly, unless you actually reach out and let them know someone didn't read their e-mail (if there was an e-mail).

Personally I would not be satisfied with giving them just 0's on a simple survey but that's just me and my desire to live.

I can sort of understand where the manager was coming from as far as the questions people are obviously going to be asking. Yeah, he isn't doing his job but it's not like everyone has the answers 100% of the time in a recall like this. And yeah, he's probably used to dealing with customers with different attitudes and tones so I wouldn't expect anything less from someone who switches to third gear when a customer wants more customer service. People are weak like that when it comes to customer facing positions. You get teared down more than you get built up when you work in a department where you only hear from them if there's an issue to start with.

I'm not saying that's what happened but I can understand where both parties are coming from especially in this kind of situation.
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Old 05-21-2016, 10:17 PM   #15
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Quote:
Originally Posted by hi5.0 View Post
If this was GM, the recall would be issued on May 11, 2026.
Bahahahahahaha!!!
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Old 05-21-2016, 10:19 PM   #16
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Quote:
Originally Posted by n2oiroc View Post
or after the 100th death with the nhtsa holding a gun to their head.
Lolololololol!!
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