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Old 10-17-2001, 09:16 PM   #1
Oquipah
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Join Date: Aug 2001
Chapter/Region: MAIC
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1998 Legacy GT
Silver

Thumbs down Bill Kolb Jr. Subaru - Orangeburg, NY

Just don't go there. I don't even know where to start with them. The sales person I dealt with was the only good thing about my experience with them. And when it comes down to it, he's just a middle man.

Throughout the deal I was treated poorly.

This could really be a Stephen King length novel so...

1. The paper work which was to be all set for my signatures when I arrived was riddled with "fuzzy math". Every one of the numbers on every document, was incorrect, including the odometer reading that was on my extended warranty they got me. Essentially stealing 1000 miles off the warranty right of the bat.

2. They were getting me PA plates, no big deal right? Wrong, ask my manager at work. I spent 7 out of 8 hours of my workday, dealing with the absolute worst people I have ever dealt with jsut trying to make sure that I had plates before my temp tag expired. (two temp tags and whole days on the phone later I finally got them)

3. The right out lied to me and then tried to cover it up by saying they had no idea they were lying.

UGH!! Just for the love of God, Allah, Budda, whoever! Just don't put yourself through the agony of dealing with anyone at this dealership.

Okay one last note, I test drove the car in Dec 2000, and decided I wanted it shortly after. I was originally going to pick the car up before the new year, the dealer pressed hard for this to happen. However with an impending blizzard on it's way to the area, I told them that there was no way I was going to drive 4+ hours there to pick up my car and then drive back 4+ hours in a blinding snow storm. They laughed and "oh come on the Beauty of AWD"!! Yeah great, my first drive in the car in 2 feet of snow on roads I don't know. Not to mention the person driving me up there to pick the car up does NOT have AWD. They got pissed off.

Man, it's almost been a year and I still get enraged

Just don't do it.

Peace,
Oqui
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Old 01-03-2002, 08:54 AM   #2
Oquipah
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1998 Legacy GT
Silver

Angry

Had to bump it up, it's one year since I bought from these guys.
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Old 03-13-2002, 09:30 PM   #3
legaSeaGT
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Location: Spring Valley New York
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1998 Legacy 2.5 GT
Black

Default

Wow.I feel sorry for you.I bought my car about a year ago from Bill Kolb Jr. Subaru and I actually like them.The price on my car was better than any other place around and the service is the best part.As much as I like them though I can understand where your coming from.

Bill
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Old 09-30-2002, 09:32 PM   #4
usctom
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Location: middletown NY
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02 wrx
wr blue

Thumbs down bill kolb subaru sucks NY

I purchased a wrx from them. I was told that it had all these parts. which it had only a few of which I was told. like 3 inch exhaust. it had a 2.5 borla. I was told they would fix the scratch and dings. they did pretty much nothing. They didnt give me floor mats, the stock wheels, interior piece, manual and who knows what else. Iv had to go there multiply times for no reason. They seem to have a problem calling me back. It must be really hard to make a 2 sec call. please beware.
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Old 12-17-2002, 11:56 AM   #5
mach_six
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Location: Northern NJ
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2008 Subaru Impreza

Default Bill Kolb Jr Subaru, NY

I was thinking of purchasing a used car from them, they have really good pricing on some 2002 Subaru Legacies. I was just wondering what's the general consensus of this dealer? Are they reputable or any problems with them?
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Old 12-19-2002, 06:23 PM   #6
Bundy
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Location: Congers, NY
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2002 Impreza WRX
WRB

Default Bill Kolb Jr.

I just bought my WRX from them 3 months ago ..... So far I have had no problems with them. My windshield was scratched during a tint install so I brought it to the dealership and showed them... They replaced it under warranty. That saved me a few hundred $. Then my steering wheel had a little gash in it and I showed it to them and they replaced that under warranty too. So, so far they have been the best dealership I have done business with.
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Old 02-05-2003, 05:29 PM   #7
Oquipah
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Silver

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http://forums.nasioc.com/forums/show...hreadid=103585

I will never give them business again. But check the thread listed above for more feedback.

Peace,
Oquipah
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Old 04-29-2003, 12:18 AM   #8
Soon2Bgreat
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Chapter/Region: Tri-State
Location: Irvington, New York, USA
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1999 gc8 ver7 6mt
GT35R 504.7whp;)

Default

Just to reinforce this they are selling sti's for 10K OVER Msrp. and a while ago a friend had many problems with tranny and o2 sensor on his RS and they didn't help him at all.
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Old 05-01-2003, 10:51 AM   #9
M3toWRXin3seconds
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Default I agree

they tried to rip me off on there BILL KOLB edition wrx's LOL
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Old 05-28-2003, 01:31 PM   #10
RTW EJ20
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Location: streets of NY
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OH 3 Scoobaru WRX

Default Re: I agree

Quote:
Originally posted by M3toWRXin3seconds
they tried to rip me off on there BILL KOLB edition wrx's LOL
haha..what the F is that. some 17's, a fart can and rally decals

~little mikey
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Old 06-19-2003, 11:43 AM   #11
Trek62
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Location: Fort Myers
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2010 2.5i Ltd
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This is from an email I just received from Bill Kolb:

To all who were interested or are interested, The Impreza WRX STI in Rally Blue has arrived! We have one currently available at $34,995! It will be a first come, first serve basis.

How thoughtful of them!
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Old 08-13-2003, 01:25 PM   #12
Oquipah
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Chapter/Region: MAIC
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1998 Legacy GT
Silver

Angry

Well duh! I bought my 98 Legacy there. They like to ignore you and practice fuzzy math.

NEVER...repeat NEVER deal with them. Please I speak from first hand experience. They are shady in every sense. And yes they took the floor mats out of the car...reason given, "oh they were dirty, you didn't want them".

Stupid!!

Peace,
Oquipah
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Old 01-26-2004, 09:17 AM   #13
xer
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Location: ny
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2002 wrx
silver

Default

i also had and am still having a horrible time with them.

They just keep blowing sunshine up my a$$ about everything and nothing is getting done. They do have the best pricing around, but i rather pay more and not have to deal with them.

I am in theier shop almost every week with a different issue and nothing gets resolved.


STAY AWAY FROM BILL KOLB SUBARU!!!!!!!!!!!!!1
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Old 02-09-2004, 11:31 PM   #14
rocklandwrx
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Default

they f'ed me over with insurance...after i bought the wrx, they called the insurance company THEMSELVES, and now i pay horrible prices, and my mom doesnt want to call and lie to them that its her car, and not mine.
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Old 02-24-2004, 08:14 PM   #15
dmastropwrx
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Location: Nj
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2011 WRX Sti
red

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i bought my wrx there last year and they are SCUMBAGS!! my driver seat freyed and i asked if they woudl replace it.. they said i was 500 ovver the initial 3/36000 and i have extended.. anyway they said no i said when i made appt it was before 36,000 so he sadi he woudl check on it i never heard from them again.. way to get ur money and never look back bastards!!!!

when i bought car was supposed to have CF trim from factory.. they "forgot to put it in" so they told me if i wanted it i had to pay LABOR!! F*UCK off.. if i dint need a car real bad i woudl have walked right there..

DONT EVER EVER EVER EVER EVER GO THERE...!!!!
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Old 03-17-2004, 09:40 AM   #16
BlastFX
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Location: Rockland Country, NY
Vehicle:
2015 WRX Premium CVT
Dark Grey

Default

I just bought a WRX from Bill Kolb...their sales staff is pretty good and I got a good price--exactly what edmunds said I should pay.

My girl also just got the impreza sport wagon from them...same experience.

BUT...we haven't actually gotten our cars yet...so I'm keeping my fingers crossed that we dont have any mishaps that cause us to want to use unhappy faces.
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Old 06-10-2004, 03:50 PM   #17
LIQUILITE3
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Location: PLAYER HATERS BALL
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02 WRX
SILVER

Default

I cant tell you how much I love reading these threads about Bill Kolb Subaru. Especially the Wrx kids. Its absolutely amazing how f'ing little these people know about warranty procedure and basic common sense. I work in service and after monitoring these threads for a year or two now, thought I'd start posting.

I laugh so hard at a lot of the things that they "think" they know because they read it in some hillbilly mag, or a friend of a friend who has a brother who knows a guy who works on Fords told them some BS, or they've been working on cars for 15 years in their daddy's shop and think they know everything. 95% of you know NOTHING--but thats ok.

Feel free to ask me anything CAR RELATED--not SALES related.
I'll do my best to dispell any rumors and/or common misconceptions.

--let the feeding frenzy begin
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Old 06-10-2004, 05:14 PM   #18
Oquipah
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1998 Legacy GT
Silver

Question

LIQUILITE3-perhaps you'd like to clarify your post? I'm unsure why you decided to flame here or why you insinuate that people who are buying their cars actually shouldn't expect them to be what they ordered.

I don't personally know the other people that have posted here, but I can also assume that you don't either. So I suggest you keep the personal attacks to yourself and add posts that are relative to the topic.

I originally posted after buying the car and as a non hillbilly, well-educated professional who did extensive research beforehand and brought a calculator to the dealership, I hold the accountant who made errors on every single figure, and the dealership who couldn't finalize the sale agreement accountable.

I assume that you are in some way affiliated with Bill Kolb Subaru? Yes?

And before you decide to try to bash or flame my response try re-reading the rules of the forum, which include but are not limited to the swear dodge.

If you want members to take you seriously post in a serious manner.

Peace,
Oquipah
(Still highly recommend not dealing with Bill Kolb Jr. Subaru)

Last edited by Oquipah; 06-23-2004 at 01:06 PM.
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Old 06-10-2004, 06:04 PM   #19
LIQUILITE3
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Location: PLAYER HATERS BALL
Vehicle:
02 WRX
SILVER

Default

If you really read the post, you'd see that it was not directed soley at yourself, but more of a broad sweeping general comment about most young wrx owners. As far as the failures of our sales dept are concerned, well, thats unfortunate. I remember your situation even though I'm not from that dept. and actually agreed with your complaints.

Are my comments inflammatory?--yes, but then again what better a way to get noticed and try to teach people/customers about procedure.
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Old 06-11-2004, 04:44 PM   #20
Oquipah
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1998 Legacy GT
Silver

Default

Quote:
Are my comments inflammatory?--yes, but then again what better a way to get noticed and try to teach people/customers about procedure.
Are you serious? Dude go back to school and learn about customer relations...I doubt it says anywhere that in order to gain the appreciation and respect of customers you should call them names... and curse at them. In no way was your comment helpful. If your dealership is serious about turning itself around and regaining the respect you say it deserves, then re-read your post and try to see why I wholly disagree with your methodology.

I'm glad you remember my case, I'm sure it was a lesson well learned...hopefully. I do recall being told that the accountant that worked his fuzzy math was "let go" for incompetance. Was the woman I spoke with 8 times a day 'let go' as well?

I caught her in flat out lies on a number of occasions.. For instance, telling me that she spoke with PADOT personally to get my tags, yet when I call PADOT myself they had no record of a tag request...this two weeks AFTER I was told that they had been requested.

At any rate, your comment was not "solely" aimed towards me, but is was aimed 'partially towards my post and subsequent posts. Therefore I felt obligated to reply.

Sincerely,
Oquipah
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Old 06-14-2004, 02:59 PM   #21
jedi_master
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Location: T3h Intraweb
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2005 Outback 2.5 XT
Silver

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Now I'm worried! I have an Outback XT on order from them. I wonder if I should reconsider?
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Old 06-14-2004, 10:25 PM   #22
Oquipah
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Silver

Default

Quote:
Now I'm worried! I have an Outback XT on order from them. I wonder if I should reconsider?
I would never do 'business' (I use the term loosely here) with Bill Kolb Jr. Subaru again. If you have any opportunity to go elsewhere for your Outback I personally recommend doing so. If you don't then...

Just double and triple even quadruple check everything. Make sure what you agreed on for the total cost of the car is equal to what you are really paying. And don't sign anything until you are CERTAIN that it has all that it's supposed to have.

This dealer tried to pull many tricks. Ones that I would have gotten burned on if I hadn't done research and been prepared to challenge everything.

And if at all possible...arrange to get your own tags if you are out of state.

Peace,
Oquipah
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Old 06-15-2004, 08:58 AM   #23
jedi_master
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Silver

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*EDIT*
I'll reserve judgement on this dealer, as the salesman in particular has been phenominal.

Last edited by jedi_master; 06-21-2004 at 02:39 PM.
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Old 06-22-2004, 05:06 PM   #24
LIQUILITE3
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Location: PLAYER HATERS BALL
Vehicle:
02 WRX
SILVER

Default

ALL YOU GUYS GET THE BANANA
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Old 07-03-2004, 04:55 PM   #25
MomoWRX
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Location: West Boca, FL/WPB at Northwood
Vehicle:
03 MBP WRX Sold :(
93.5 Single Supra :)

Default

Quote:
Originally posted by LIQUILITE3
I cant tell you how much I love reading these threads about Bill Kolb Subaru. Especially the Wrx kids. Its absolutely amazing how f'ing little these people know about warranty procedure and basic common sense. I work in service and after monitoring these threads for a year or two now, thought I'd start posting.

I laugh so hard at a lot of the things that they "think" they know because they read it in some hillbilly mag, or a friend of a friend who has a brother who knows a guy who works on Fords told them some BS, or they've been working on cars for 15 years in their daddy's shop and think they know everything. 95% of you know NOTHING--but thats ok.

Feel free to ask me anything CAR RELATED--not SALES related.
I'll do my best to dispell any rumors and/or common misconceptions.

--let the feeding frenzy begin
Well i can tell you this. I just came from them after my 4th complaint about shifting into reverse and grinding into first. I told them that i wanted to have my tanny looked at. The guy there (forgot his name) told me that he can't look at it, and that i had to take it back to the place i bought it and have them work on it(Liberty in NJ). I was like --->" you guys looked at it the last 3 times why not now?" Then he said something about having the original dealership do the warranty work. Basically they refused to service my car flat out How can a dealership do that? Any subaru dealership must service a warrantied subaru vehicle no matter where you bought it from. Is there something i am missing?
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