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Old 01-12-2005, 02:59 PM   #51
Aphex28
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Location: Manchester, NH
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World Rally Blue+TE37-TA

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No problems at all with this dealership. My family bought 2 cars from them over a 4 year period, amazing experience each time. The salesmen were great(Stu & Tony). I know two of the mechanics there at the service department and they are stand up guys. Mod-friendly dealership too. They haven't denied service because of mufflers or rims.

I love this dealer.
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Old 01-12-2005, 03:26 PM   #52
MomoWRX
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Mufflers and especially rims are not a "mod" that can fall under that category. Downpipe, uppipe, cat-back, etc are mods that can justify a mod friendly dealer. Bill kolb wasn't going to keep my warranty if i put on a DP, town motors did. Town motors is by far one of, if not the best service department that i have delt with. THEY are mod-friendly.
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Old 01-12-2005, 04:09 PM   #53
Aphex28
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Quote:
Originally Posted by MomoWRX
Mufflers and especially rims are not a "mod" that can fall under that category. Downpipe, uppipe, cat-back, etc are mods that can justify a mod friendly dealer. Bill kolb wasn't going to keep my warranty if i put on a DP, town motors did. Town motors is by far one of, if not the best service department that i have delt with. THEY are mod-friendly.

I can vouch for town motors, they too are great.. but I have read/heard on numerous occasions that people were denied coverage because the extra size of the rims or the extra "strain" of an axel-back caused the problem.
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Old 01-23-2005, 06:29 PM   #54
subeman90
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Default Bill Kolb JR subaru= tough to deal with

I took a drive up to see them about an 04 Forester XT (used). They misquoted the price that they had on the internet and that took a few min. to figure out the difference. Then they kept "bragging" about how their prices are soooo much better than other places. I told them I didn't like the price and wanted to negotate. NO WAY the guy said...our prices are the best in the tristate area. Sorry buddy but you are wrong....

My advise to anyone who is in a reasonable distance to them is to call Becker in Allentown. I know this because I have bought 3 NEW subarus within 4 model years (02,04,05).

A little note to BK subaru....people who drive beatup impreza's aren't as poor as church mice.

Matt
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Old 01-23-2005, 09:23 PM   #55
kb2spn
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Bill Kolb strike again or is it "strike out"
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Old 02-08-2005, 09:30 AM   #56
jedi_master
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I'd like to add that not only did they take the parts from my WRX when I traded it and "lost them", I had to make an issue with SOA about it to get Maryann to call me back and get it straightened out, but the service dep't filled my car (bought in July) with water instead of washer fluid. I'm sure they firgure I'd have used it up by winter, but I didn't- instead, I got to chop slush out of the washer bottle with a long screwdriver in January. Nice way to cut overhead guys- so glad I spent 30K at your dealership only to have you save a dollar by filling my washer bottle up with water.
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Old 02-11-2005, 09:54 AM   #57
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Thumbs down

Quote:
Originally Posted by Maryann Kolb
Thanks for the great comments! Let me know if we can ever do anything for you!

Maryann Kolb
President of Bill Kolb Jr. Subaru
Hi Maryann.

I picked up my new Forester on Monday (Feb. 7th.) There was a problem with the remote starter I asked to have installed (talk to Brian from Model Electronics when you get the chance to avoid this kind of problem in the future. Basically your salesmen know nothing about this product.) I came back to the showroom on Wednesday and both Stuart, our salesman (who was always as nice as can be), and Marty (another nice guy) were off. I spoke with your sales manger Bruce and tried to explain things to him. If Bruce was any less interested he would have been asleep. He didn't make me feel like he cared about my problem. He wouldn't give me any straight answers even to direct questions. I felt like he was taking the 5th amendment. He hardly spoke to me. To his credit, he did call down Brian from Model Electronics to fix the problem. Brian was terrific. But it was Bruce's condescending attitude which made me feel totally humiliated. I will never recommend any of my friends or family to buy from your dealership. In fact, I have a friend who just put a deposit on a new car. I'm telling her about my bad experience.

And after reading the many negative reports about your dealership on this forum I guess I shouldn't be surprised by my treatment.


Bob Cauttero
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Old 02-11-2005, 05:30 PM   #58
wader
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Hello Maryann, I feel that it's rather upright of you to post in a forum topic concerning criticisms of your dealership.

My family has purchased two Subaru's from your business in the past year, and in both instances we had very positive experiences dealing with our Sales Rep, Sam. A nice guy who didn't miss anything.

Unfortunately, while my wife's 2004 Forestor has performed in quite stellar fashion - needing only standard maintenance - my 2005 Outback came with (now, worsening) vibration and instability in the front end, notably on the driver's side. After two trips to Service, I have not been called back about seeing a Regional Representative since early January - that's over a month. In fact, Chris (the Service Rep) has actually attempted to downplay and demean my perspective of this problem, which is so severe that I almost had an accident on an empty highway in E. Rutherford while simply driving over a road transition for the bridge over Route 17, and a medical condition similar to arthritis has come back in my hands from driving the vehicle approximately 30 minutes or more in any trip. And yet, Chris previously claimed that I was probably imagining things, since I had front-end problems to resolve in my prior vehicle (an Audi) that I had mentioned as historical precedent to note how I generally don't give up on a serious service problem in my car. He literally was taken aback when I claimed that this was a ship quality problem, telling me that I was absolutely wrong. He has not returned two calls on status of my request for a Regional Rep since early January.

I am now researching higher-quality Service departments in the NY/NJ region, because this problem is serious enough that I attempt to avoid driving this new Outback, though that's rather impossible, I'm afraid. Every trip is not only annoying, but now dangerous and even painful. You can imagine the case I'm slowly building, when all I need is appropriate attention to this service matter under warranty.

I'll PM you the contents of this post - again, thank you for maintaining a presence here.

- wader (Wade)
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Old 02-13-2005, 09:18 AM   #59
Trek62
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Wade, if you're looking for an excellent service department, I've had nothing but great service from Greg at Town Motors in Englewood.
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Old 02-14-2005, 03:48 AM   #60
wader
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Quote:
Originally Posted by Trek62
Wade, if you're looking for an excellent service department, I've had nothing but great service from Greg at Town Motors in Englewood.
Thanks much, Trek62 - Greg is getting a call from me this week to see if there's interest in taking on this warranty issue.

Frankly, whomever fixes this gets my future service: I'm extremely loyal to a service department who at least puts in an honest effort. For example, Wayne Acura was not able to fix an extremely subtle vibration which was felt in my 1992 Integra at 2500RPMs (any gear) over the course of 4 visits, yet they admitted to feeling it on the 3rd visit - it was simply beyond them to repair. To their credit, they scheduled an appointment with a Technician from Japan who toured the region's dealerships on a periodic basis, and he found+fixed the problem almost immediately (a bad hydraulic engine mount). I swore by Wayne Acura Service for years, recommending them to everyone I knew after that experience.

- wader
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Old 02-18-2005, 03:23 PM   #61
DJA
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Default History of problems.

Even though it's their Ford store, with this kind of stuff in their history, I wouldn't go near them...

http://www.oag.state.ny.us/press/200...jan14b_02.html
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Old 02-18-2005, 11:13 PM   #62
jedi_master
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Quote:
Originally Posted by DJA
Even though it's their Ford store, with this kind of stuff in their history, I wouldn't go near them...

http://www.oag.state.ny.us/press/200...jan14b_02.html
Oh nice- real upstanding dealer huh? Guess Bill boy got sick of not being able to sell fake Eddie Bauer Firds and decided to make that hideous GTx they whore all over the place.
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Old 02-19-2005, 07:11 PM   #63
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About a month ago I was shopping around for my 2005 LegacyGT. I went to 3 dealerships, and their quote was the worst. And, this is in January - end of model year. They weren't too interested in letting me see any numbers except the final monthly payment, as well.

Also, I test drove a "GTX" model. The Borla exhaust resulted in a CEL light on the whole drive, with a very severe stutter during initiation of hard acceleration. Also, beware of the add-ons in general in this model. If you read the owners manual, you'll find that the passenger seat in the 05LGT is a very sophisticated item, with multiple occupancy sensors. The "GTX" model has different seats, swapped at the dealership along with the Borla exhaust. I discussed the "GTX" with two other dealerships and they both independently informed me that SOA recently issued a memo stating that some dealerships are making up their own models/trim levels, and that warranty coverage of damage done or malfunctions relating to these unauthorized add-ons won't be honored.

This is all "hearsay", for what it's worth... Take it as you like. I thought that others might like to hear this info, however I am in no position to confirm or deny the info.
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Old 02-20-2005, 08:14 PM   #64
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Maybe I should have bought a GTX. I could have an accident and not have the airbags come out because of aftermarket seats- neat! Hmm, I wouldn't mind owning a Subaru dealership. Jedimaster Subaru of Rockland County...
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Old 02-21-2005, 07:21 PM   #65
bikeforever01
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I had a problem with an employee there. First she was talking on the phone for 30 minutes while we were standing there waiting for her to give us the paper work to drop the car off for an oil change. I also wrote that the rear seat was off its hinge. Thats what i thought the top hook looked like when I could see it. I pick the car up the next day and I look at the back seat and it is not fixed. I ask why they did not fix it and they go "there is no hinge on the rear seat." Well anybody could clearly see into the trunk and obviously they did not even glance at it. Next they blamed it on a bolt that was not replaced when I got rear ended. After the accident the gas sensor had to be replaced because it was destroyed. Doesn't that require taking the rear seat out!?!?!?!? The lady then proceeded to explain that I had misused the word "hinge" and therefore now work should have been done. She treated me in a very condescending manner too. Not to mention the person who came out to fix it laid his rachet and the seat on my roof. I am used to VW service centers which suck. (Fear the VW service centers!!!! avoid them like the plague) Ok but when a job is documented and clearly not addressed and they did not tell me they did not fix it, I get irratated. On top of that she was constantly blaming the problem on anybody but them. When I said clearly you guys did not look at it and did no work she flipped. I did not want to debate it but she persisted. Obviously you guys did not A) check over the car B) did not replace the bolt C) even look at it. Your lucky you have a good service manager, Denis, who after the lady threatened to red flag my car, came over and tried to appologize for her. I have not gone to you people since your dealership treated us in non-businesslike manner. Now onto the sales department. The man who helped us sign for it was nice and competent. The man before was a idiot. He tried to explain to us that the legacy was the new WRX. It was really quite funny. Next he ordered the WRONG COLOR!!!!! not only did he get the delivery date wrong and pressured us on it he canceled 3 times!! Oh this was in may 2004. You may ask why did we buy from your dealership and the reason is because you guys had a good price and I heard good things about the service department. You did make it up to us by throwing in the short shifter and auto-dimming mirror for free which was cool but customer care there is not the best.
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Old 02-21-2005, 10:17 PM   #66
kb2spn
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Quote:
Originally Posted by bikeforever01
I had a problem with an employee there. First she was talking on the phone for 30 minutes while we were standing there waiting for her to give us the paper work to drop the car off for an oil change. I also wrote that the rear seat was off its hinge. Thats what i thought the top hook looked like when I could see it. I pick the car up the next day and I look at the back seat and it is not fixed. I ask why they did not fix it and they go "there is no hinge on the rear seat." Well anybody could clearly see into the trunk and obviously they did not even glance at it. Next they blamed it on a bolt that was not replaced when I got rear ended. After the accident the gas sensor had to be replaced because it was destroyed. Doesn't that require taking the rear seat out!?!?!?!? The lady then proceeded to explain that I had misused the word "hinge" and therefore now work should have been done. She treated me in a very condescending manner too. Not to mention the person who came out to fix it laid his rachet and the seat on my roof. I am used to VW service centers which suck. (Fear the VW service centers!!!! avoid them like the plague) Ok but when a job is documented and clearly not addressed and they did not tell me they did not fix it, I get irratated. On top of that she was constantly blaming the problem on anybody but them. When I said clearly you guys did not look at it and did no work she flipped. I did not want to debate it but she persisted. Obviously you guys did not A) check over the car B) did not replace the bolt C) even look at it. Your lucky you have a good service manager, Denis, who after the lady threatened to red flag my car, came over and tried to appologize for her. I have not gone to you people since your dealership treated us in non-businesslike manner. Now onto the sales department. The man who helped us sign for it was nice and competent. The man before was a idiot. He tried to explain to us that the legacy was the new WRX. It was really quite funny. Next he ordered the WRONG COLOR!!!!! not only did he get the delivery date wrong and pressured us on it he canceled 3 times!! Oh this was in may 2004. You may ask why did we buy from your dealership and the reason is because you guys had a good price and I heard good things about the service department. You did make it up to us by throwing in the short shifter and auto-dimming mirror for free which was cool but customer care there is not the best.
Dennis is the worst service manager I have ever dealt with,I am shock to see someone say something good about him!!!!!!!!!!
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Old 02-22-2005, 04:29 PM   #67
bikeforever01
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Ehhh you have not met the sleaze bags over at new country VW. They broke my mirror and admitted it, the real clincher is that they tried to make me pay for hit. The best though is when I dropped my car off and me and my dad go over to some other dealerships, about an hour later I see the service guy pulling a burnout in my car down the main road. Oh yea they said it was a exploded throwout bearing and that the car had been redlined. I have not had a problem with him but I have only dealt with him a few times. Oh and I am going to go to Premiere Imports in pleasantville now. I hate it there but at least they do the work they are asked to do!
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Old 02-27-2005, 08:46 AM   #68
JH225
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Things that make you go...Hmmmmmmmm!!!

Department of Law
120 Broadway
New York, NY 10271
Department of Law
The State Capitol
Albany, NY 12224


For More Information:
(518) 473-5525 For Immediate Release
January 14, 2002


AUTO DEALER CITED FOR SELLING "EDDIE BAUER" LOOK-A-LIKES
Spitzer Settles Case Involves False Advertising and Deceptive Claims



Attorney General Eliot Spitzer today announced that a Rockland County auto dealer will pay restitution and civil penalties to settle allegations that it deceived consumers into thinking they were purchasing top-of-the-line sports utility vehicles. The settlement also covers allegations of false advertising by the dealership.

Bill Kolb Jr. Ford falsely advertised and sold "EB2000" model Ford Expeditions that copied the outwardly distinctive characteristics of the "Eddie Bauer" version without providing many other features which make the model desirable.

"My office is aggressively combating the many unscrupulous business tactics of auto dealers throughout the state," Spitzer said. "Dubious practices such as those discovered in this case continue to blemish the reputation of auto dealers everywhere."

The Eddie Bauer model is generally considered to be the "top-of-the-line" version of the Ford Expedition, with many standard features that are expensive options on the XL and XLT models. These include: a larger engine, leather interior, fog lamps, a captain's chair, tan trim on the doors and fenders, a higher quality sound system, illuminated running boards, and the Eddie Bauer logo affixed to the seats, fender, and tailgate.

Since 1999, Bill Kolb Jr. Ford has been advertising and selling Ford Expeditions under the name "EB 2000." These vehicles had certain dealer add-ons, such a tan striping scheme, tan wheel fender flares and an EB2000 logo, which mimicked the actual Eddie Bauer model manufactured by Ford. However, these vehicles were not authentic Eddie Bauer models and lacked many features of the authentic version.

In settling the case, Bill Kolb Jr. Ford agreed to cease marketing and selling "EB2000" or "EB2001" Expeditions.

Spitzer's office also forced Kolb to discontinue other objectionable advertising practices including:
Promising a "30 Day Money Back Guarantee" which was contradicted in fine print by restrictions on the mileage of the vehicle and the fact that the guarantee would only be given as a credit toward the purchase of another vehicle;
Advertising specific "deep discount" prices in large, bold print without adequately disclosing that an additional $5,000 down payment is required;
Comparing sale prices of used cars to the original manufacturer's suggested retail price (MSRP) for the vehicles when they were new; and
Advertising used vehicles for sale at specific prices in a manner that left consumers unable to identify the specific vehicles that were the subject of the advertised offer.

Bill Kolb Jr. Ford also will pay restitution to consumers who were duped into buying EB2000 Expeditions and will pay $10,000 to the state in civil penalties and costs.

Individuals with complaints about auto dealers are encouraged to contact the Attorney General's consumer help line at (800) 771-7755.

This case was handled by Assistant Attorney General Doris K. Morin of the Westchester Regional Office under the supervision of Assistant Attorney General In Charge Gary Brown.
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Old 05-11-2005, 07:13 AM   #69
apples
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Unhappy Bill Kolb Jr. Orangeburg, NY

I purchased a 2005 Impreza Sport wagon in Sept 2004. The sales went smooth.
All service so far has been at their garage, and I must say the service has been good.
When I received the car along with the paperwork, I also received a VIP preferred customer card. There is a web address on the back of the card, to check the 'card balance'. When I fill in the customer id and access code I get an error stating the id and access code are not in the database.
I've been to the dealer 3 times to get this corrected, there seems to be an unwillingness on their part to do anything. On 1/29/05 they took a copy of the card, on 4/9/05 they took my work/phone numbers I requested them to either fix or issue a new card. Whenever I bring the card to the dealer, the same person comes forward to handle it. There's a long high desk to the right end of the showroom where I take forgranted the 'business' people sit. I went back on 5/6/05 and again the same person comes forward, and he tells me very seriously, he remembers this. This time I'm told, he will personally handle it. Again the phone number is taken. And to this day, still nothing is done. The card is still not working.

Either issuing a new card, or activating the original card should be a simple task.
My main concern here, is if the people within the dealership are unwilling or uninterested to do something this simple, what is going to be their reaction, if there is really a problem with the car??
This dealership is supposed to be a 'Stellar performer'. Is their definition of 'Stellar performer', once the customer signs on the line, the dealership then shifts their attention to the next customer coming in the door??
What I'm asking them to do is simple, fix the card or replace it. It should not take 5+ months and so far 3 trips to the dealer, to still have nothing done. Are they sending the message, they're only interested it there is a dollar amount attached to it??
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Old 05-11-2005, 11:06 AM   #70
missdawn
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http://forums.nasioc.com/forums/show...highlight=kolb

There is more out there, but this was the longest thread... I'd say hunker down and wait. Customer service seems to be pretty far down on their list of priorities, as far as I can see. And good luck!
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Old 05-22-2005, 08:55 PM   #71
lhsa
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IMHO, these guys are complete scumbags. Avoid at all costs. Head down the palisades to Town Motors in Englewood.
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Old 05-23-2005, 06:52 AM   #72
kb2spn
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That dealership SUCKS!!!!!!!!!!!!!!!!! worst evar.
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Old 05-23-2005, 09:27 AM   #73
jedi_master
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I'm sorry I ever dealt with them. I'm sure there are good dealers out there, but the 3 Subaru dealers I dealt with in the past 3 years have been horrible. In fact, I've only ever had one positive new car dealer experience. Kolb is the worst though.
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Old 05-23-2005, 02:06 PM   #74
kwilson36
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Never had a problem with them. Bought my car there and am running a stage 4 now and ther've never given me any reason to despair. I had the common washer problem on the steering pump and they fixed it pronto... also ran codes when I got them for no charge. They wont do major moddifications to your car but they will do the here and again minor ones.


-K
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Old 08-10-2005, 04:38 PM   #75
Oquipah
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Ahh!

It seems to be a common story with this Dealership. Once you buy the car you are forgotten. They have their money, or yours, and to them it's the end of the relationship. and you are...? and this is regarding...? Extremely poor customer relations, broken promises, and lies. To me that does NOT equate to a Stellar Performer.

Peace,
Oquipah
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