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Old 10-14-2006, 01:03 PM   #101
jetfan2207
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Originally Posted by jedi_master View Post
I'm sorry I ever dealt with them. I'm sure there are good dealers out there, but the 3 Subaru dealers I dealt with in the past 3 years have been horrible. In fact, I've only ever had one positive new car dealer experience. Kolb is the worst though.
HA HA, I agree totally. IDK why but most subaru dealers are horrible. That Stellar award is total BS,the dealer probably pays SOA to put them on the stellar list. I'd say Wayne subaru is the best subaru dealer I've been to, but even there, you have to be on your toes.
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Old 10-14-2006, 07:54 PM   #102
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I'd say Wayne subaru is the best subaru dealer I've been to, but even there, you have to be on your toes.
Yea that!!!!!!
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Old 10-25-2006, 11:49 PM   #103
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Unhappy Bill Kolb Subaru - terrible ordeal

I called about a Subaru Tribeca with just under 17,000 miles that was listed on the web at $22,886. When I called, I was put through to Sam Texler. First he told me that the car was an executive car and came directly from Subaru of America. I asked if the price was negotiable and he said "We have never had a customer walk away unhappy." I first asked it $21,000 was a possibility and he said no, that $22,500 was more reasonable. I told him I needed to think about it and talk to my husband before I accepted. When I called back later that day I asked if for the $22,500 they would throw in the interior and exterior protection that we had spoken about previously and was quoted at $495. He said he would have to check and get back to me. When he returned the call he told me that he spoke with the manager and that the car was an advertised car for the upcoming Labor Day weekend and that they were sure it would sell at the asking price and therefore it was not available for $22,500. I asked a number of questions because I could not believe what I thought I heard, was he rescinding the previous offer? He said he was. I was very upset and told him how unprofessional it was to rescind an offer to a customer and that I had never heard of anyone doing that before. He then began to say that he never really agreed to that price and that at Bill Kolb Subaru they are a no haggle dealership and they don't negotiate. I thought that was interesting since we had a number of phone calls back and forth where we certainly were negotiating and at no point did he say anything about being a "no haggle" dealership. I asked to speak to the manager and was put through to Bruce Wollman. After relaying the story to Bruce, he said he would check into what happened and get back to me. When he returned the call he told me that he listened to the tapes of the calls and never heard what I said Sam said. I was dumbfounded because I was not making any of it up. He then acknowledged that they only have tapes of incoming calls to the 800 number. Much of the conversation between Sam and I took place when he called me. I must wonder if that was on purpose.

I ended up going through with the deal anyway because it allowed me to have an '06 Subaru Tribeca without the higher price tag even though my local dealership offered me a rock bottom price on a new base model. Because Bill Kolb Jr. lost power the day we were to pick it up and because we were almost to the dealership from an hour and a half away, they agreed to deliver the car to my house later in the week which I appreciated very much. When the salesman arrived and I went out to view the vehicle, I noticed one scratch, then another, then another, and another. When I voiced surprise and concern Sam told me that it was used after all. I said first of all I have had many cars go years without such deep and noticeable scratches and you represented the car as basically a demo car, which are usually in great shape. When I then looked inside I saw a dried leaf and leaf crumble in the seat pocket, a dried coffee ring in the cup holder and a pull in one of the seat covers. I could not believe they had this car at their dealership and didn't take care of these things. I was further upset that i was not told about them ahead of time and now that I paid extra to have the exterior and the interior protected, if I wanted to fix any of these things, it would have to be resprayed at my inconvenience. I was exasperated.
Although, i did follow through on the sale, I truly thought once I talked to the owner; MaryAnn Kolb, that she would certainly be outraged by the conduct of these employees. I emailed her and explained all of this. She emailed back right away and said she was out of town until the following week and would have her manager get in touch in the mean time. 2 weeks went by and i had only received a call from the manager she spoke about, but he didn't seem to have a resolution for me. I then emailed Maryann again reminding her of my email. She apologized for not getting back to me and then went on to say that she was told that Bruce had authorized paying for the 15,000 mile service that was never done on the vehicle and the replacement of the rear wiper that I subsequently noticed was completely missing. I was again disappointed that the car had not even been serviced properly and that no one even went to the trouble of replacing the rear wiper. She acted as if taking care of 2 things that should have been done before even trying to sell the vehicle, as any car owner would do before selling their own car, should be enough for me to get over it. How about all the time it took to go out to the dealer closest to me, which is 30 minutes away, to get it serviced the first time, to go have the wiper replaced once it came in the second trip, and to go pick up a new seat cover on the third trip, take the seat cover to the post office to send back to Kolb to have the seat treated, now i have it back and have to make yet one more appointment to have it installed. Maryann finally called me tonight and the first thing she told me was that Sam just left her office and that she never could have sold the Tribeca at the price I felt it was offered or she would have lost money on the sale. I said that you must be implying that I am lying and so I was not going to waste any more of my time on this business. I told her how deeply disappointed I was every step of the way. As I was getting off the phone she blurted out that she wanted to make things right with me, but if I wanted to get off the phone......... Why would she wait until now to say that? They had so many opportunities to make it right and dropped the ball at each communication. Now I am going to put this in the rear view mirror.
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Old 10-25-2006, 11:58 PM   #104
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Thumbs up Mtichell Subaru, Canton, CT

If you are looking for a great Subaru dealership, go to Mitchell Subaru in Canton, CT. The saleman i worked with is Jason Ford, nice guy, not pushy, knowledgeable about their vehicles, accommodating and will work with you every step of the way. The manager, Frank, was wonderful as well. I did not end up purchasing my car there, but regret that decision. I have had first hand experience with their service department which is the best I have ever encountered. they are amazing!! If I purchase another Subaru it will definitely be at Mitchell and I am grateful that I am able to use their service department.
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Old 10-26-2006, 07:55 AM   #105
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Bill and Mary Ann will never learn.
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Old 10-29-2006, 03:06 AM   #106
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Kolbs a **** brick. My car was traded to another dealership and when i got the car the front bumper must have been hit on the lot at kolbs dealership. Kolbs dealership must have tried to do a quick fix on it and hide it from my dealership. When the GM from my dealership called Kolbs dealership he said he had no idea about it even though it happened on his lot.
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Old 11-01-2006, 01:18 PM   #107
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I would have been more than happy to get involved with this if you brought it to my attention at the time. Is there anything we can do for you now??

Maryann Kolb
President
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Old 11-01-2006, 01:28 PM   #108
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Default Bill Kolb Subaru - World's Largest Subaru Dealer

Maryann Kolb
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Old 11-01-2006, 01:32 PM   #109
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Default Bill Kolb Subaru - World's Largest Subaru Dealer!

We are the largest New and Pre-Owned Subaru dealer anywhere!

All of our pre-owned Subaru's are hand purchased by Bill Kolb Jr. himself at the Closed Dealer Factory SOA Auctions.

We stock over 400 New and Used, all available on line at www.bkcars.com.

My technicians are either Master mechanics or A certified. They are the best in the business! Subarus are all they work on.

Giive us a chance. We won't let you down.

We have a 94% Customer Satisfaction Rating. Are we perfect, no. But we will do the best we can to meet your needs and correct anything if we fall short.

We are family owned, and operated. As they say "Subaru is our DNA!"

Let us know how we can help you.

Maryann Kolb
President
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Old 11-01-2006, 01:36 PM   #110
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Default We back what we sell

We will glady run a car fax on any car you purchase from us. We are also the only Subaru dealer to offer a 30 Day Return Policy so you can buy with confidence.

We have our customers sign condition reports when they trade in their car.
We look for frame damage at the time of apprasial. We try to cover all of the bases the best we can.

Maryann Kolb
President
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Old 11-01-2006, 02:22 PM   #111
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^Like charging customers for a mandatory service plan from your dealership?

Or using unprofessional tactics like dropping the trade in value right as you are about to sign?

The best was when the guy was ripping my trade in apart verbally and then proceeded to tell me that he "didn't care what I thought" because his only interest was how much money he could make.
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Old 11-01-2006, 02:53 PM   #112
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Kolb Subar SUCKS...........To all who read this stay away! Go anywhere else to buy a Subaru! Nothing is worth buying a car from these creeps!
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Old 11-01-2006, 02:57 PM   #113
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Quote:
Originally Posted by Maryann Kolb View Post
I would have been more than happy to get involved with this if you brought it to my attention at the time. Is there anything we can do for you now??

Maryann Kolb
President

Why does a customer have to get you, the President of the dealership, involved? Why are your sales managers taping phone calls, and boy I hope you idiots are letting callers know that their calls to your office is being recorded or you are breaking a boat load of laws! You people are a bunch of scumbags!
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Old 11-02-2006, 11:00 AM   #114
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Originally Posted by 06STIGO13 View Post
Why does a customer have to get you, the President of the dealership, involved? Why are your sales managers taping phone calls, and boy I hope you idiots are letting callers know that their calls to your office is being recorded or you are breaking a boat load of laws! You people are a bunch of scumbags!
Yeah.. that's the part that got me too. "Someone is actually recording calls with customers?"

Wow. I've been around the block more than a few times... never seen that one.

--kC
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Old 11-02-2006, 11:57 AM   #115
06STIGO13
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Bill Kolb Subaru SUCKS!!!!!!!!!!!!!!!!!!
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Old 11-03-2006, 10:17 PM   #116
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WOw, I was about to stop by there this weekend..THanks for the tips.
Hey, they still take in car........Even is modded(light mod)?
Sorry, I didnt meant to H/J this thread.
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Old 11-05-2006, 10:51 PM   #117
06STIGO13
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Quote:
Originally Posted by Maryann Kolb View Post
We will glady run a car fax on any car you purchase from us. We are also the only Subaru dealer to offer a 30 Day Return Policy so you can buy with confidence.

We have our customers sign condition reports when they trade in their car.
We look for frame damage at the time of apprasial. We try to cover all of the bases the best we can.

Maryann Kolb
President
Yeah it sounds like you really look the cars over when they come onto your lot! So it is okay if this guy returns the POS car he purchased from you? Thanks Marryann, your a real sweetheart...
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Old 11-05-2006, 10:59 PM   #118
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Quote:
Originally Posted by randilp View Post
I called about a Subaru Tribeca with just under 17,000 miles that was listed on the web at $22,886. When I called, I was put through to Sam Texler. First he told me that the car was an executive car and came directly from Subaru of America. I asked if the price was negotiable and he said "We have never had a customer walk away unhappy." I first asked it $21,000 was a possibility and he said no, that $22,500 was more reasonable. I told him I needed to think about it and talk to my husband before I accepted. When I called back later that day I asked if for the $22,500 they would throw in the interior and exterior protection that we had spoken about previously and was quoted at $495. He said he would have to check and get back to me. When he returned the call he told me that he spoke with the manager and that the car was an advertised car for the upcoming Labor Day weekend and that they were sure it would sell at the asking price and therefore it was not available for $22,500. I asked a number of questions because I could not believe what I thought I heard, was he rescinding the previous offer? He said he was. I was very upset and told him how unprofessional it was to rescind an offer to a customer and that I had never heard of anyone doing that before. He then began to say that he never really agreed to that price and that at Bill Kolb Subaru they are a no haggle dealership and they don't negotiate. I thought that was interesting since we had a number of phone calls back and forth where we certainly were negotiating and at no point did he say anything about being a "no haggle" dealership. I asked to speak to the manager and was put through to Bruce Wollman. After relaying the story to Bruce, he said he would check into what happened and get back to me. When he returned the call he told me that he listened to the tapes of the calls and never heard what I said Sam said. I was dumbfounded because I was not making any of it up. He then acknowledged that they only have tapes of incoming calls to the 800 number. Much of the conversation between Sam and I took place when he called me. I must wonder if that was on purpose.

I ended up going through with the deal anyway because it allowed me to have an '06 Subaru Tribeca without the higher price tag even though my local dealership offered me a rock bottom price on a new base model. Because Bill Kolb Jr. lost power the day we were to pick it up and because we were almost to the dealership from an hour and a half away, they agreed to deliver the car to my house later in the week which I appreciated very much. When the salesman arrived and I went out to view the vehicle, I noticed one scratch, then another, then another, and another. When I voiced surprise and concern Sam told me that it was used after all. I said first of all I have had many cars go years without such deep and noticeable scratches and you represented the car as basically a demo car, which are usually in great shape. When I then looked inside I saw a dried leaf and leaf crumble in the seat pocket, a dried coffee ring in the cup holder and a pull in one of the seat covers. I could not believe they had this car at their dealership and didn't take care of these things. I was further upset that i was not told about them ahead of time and now that I paid extra to have the exterior and the interior protected, if I wanted to fix any of these things, it would have to be resprayed at my inconvenience. I was exasperated.
Although, i did follow through on the sale, I truly thought once I talked to the owner; MaryAnn Kolb, that she would certainly be outraged by the conduct of these employees. I emailed her and explained all of this. She emailed back right away and said she was out of town until the following week and would have her manager get in touch in the mean time. 2 weeks went by and i had only received a call from the manager she spoke about, but he didn't seem to have a resolution for me. I then emailed Maryann again reminding her of my email. She apologized for not getting back to me and then went on to say that she was told that Bruce had authorized paying for the 15,000 mile service that was never done on the vehicle and the replacement of the rear wiper that I subsequently noticed was completely missing. I was again disappointed that the car had not even been serviced properly and that no one even went to the trouble of replacing the rear wiper. She acted as if taking care of 2 things that should have been done before even trying to sell the vehicle, as any car owner would do before selling their own car, should be enough for me to get over it. How about all the time it took to go out to the dealer closest to me, which is 30 minutes away, to get it serviced the first time, to go have the wiper replaced once it came in the second trip, and to go pick up a new seat cover on the third trip, take the seat cover to the post office to send back to Kolb to have the seat treated, now i have it back and have to make yet one more appointment to have it installed. Maryann finally called me tonight and the first thing she told me was that Sam just left her office and that she never could have sold the Tribeca at the price I felt it was offered or she would have lost money on the sale. I said that you must be implying that I am lying and so I was not going to waste any more of my time on this business. I told her how deeply disappointed I was every step of the way. As I was getting off the phone she blurted out that she wanted to make things right with me, but if I wanted to get off the phone......... Why would she wait until now to say that? They had so many opportunities to make it right and dropped the ball at each communication. Now I am going to put this in the rear view mirror.

I read every word of this post and I can't believe after all of that you still bought the car from these a$$hats! WOW?!?!?!?!
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Old 11-15-2006, 03:47 PM   #119
soobiesvx93
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Quote:
Originally Posted by Maryann Kolb View Post
We will glady run a car fax on any car you purchase from us. We are also the only Subaru dealer to offer a 30 Day Return Policy so you can buy with confidence.

We have our customers sign condition reports when they trade in their car.
We look for frame damage at the time of apprasial. We try to cover all of the bases the best we can.

Maryann Kolb
President
You might want to tell your salesperson Mike not to let people beat the living hell out of cars when they test drive them. He took me out on a few testdrives with used WRX's and let me beat the hell out of them. " C'mon dude take it above 3k rpms...your not even using the turbo!!"

Also I find it absurd that I was asked to pay 100 dollars for a remote that was supposed to come with the car. You mean to tell me that all of the people who trade in cars to your dealership just happened to lose their remotes? You also might want to really check the cars that are brought in to your dealership. Every used car I saw had 4 bald tires and ****ty brakes. I won't ever go back there...and will tell everyone I know looking for a Subaru to not go there either.

Last edited by soobiesvx93; 11-15-2006 at 04:11 PM.
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Old 11-24-2006, 11:41 PM   #120
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Bill Kolb is a bit high priced and they do have some bogus custom models. But they are changing for the better I have to say and I wont be suprised if they become the biggest dealer in the USA. They do have some sick deals on the used subaru executive models and I dont see anyone else out there making a custom model except for ESX prodrive. At least the are tring to cater to our suby needs. They sold off their other dealership and have been improving their end on selling subarus witch realley dont need help being sold the sell them selves..
I was over there today and they gave my girl a quote on a legacy and a impreza and yes they were both high but hey if she bought it at that price good for kolb. But she didnt because of me sorry I am cheap and will shop around further.
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Old 11-26-2006, 01:18 AM   #121
kb2spn
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Originally Posted by IcedearthWRX View Post
They sold off their other dealership and have been improving their end on selling subarus witch realley dont need help being sold the sell them selves..
See post # 48
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Old 11-26-2006, 07:29 PM   #122
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Oh ok I see I stand very corrected ... I also see why mrs kold didnt respond after that..
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Old 11-27-2006, 06:15 PM   #123
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Default wow

are you guys serious ? i was gonna go there bc i wanted to get a used 2002 wrx but frm what you guys are saying .. NOT NEMORE .. i cant believe their salesmen tell u guys to go hard on it .. imagine what the cars from there must be like .
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Old 11-27-2006, 06:44 PM   #124
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Quote:
Originally Posted by Maryann Kolb View Post
We will glady run a car fax on any car you purchase from us. We are also the only Subaru dealer to offer a 30 Day Return Policy so you can buy with confidence.

We have our customers sign condition reports when they trade in their car.
We look for frame damage at the time of apprasial. We try to cover all of the bases the best we can.

Maryann Kolb
President
Sounds like you need to change your business practices. Dealerships like your lose alot of business due to poor reviews in threads. The money you have lost from just this thread and the loss of word of mouth advertising is worth more than what you are currently screwing customers out of. The Subaru community is small and word gets around. Do you really think you can survive without repeat customers. My wife and I have purchased 5 new Subarus since 2002. If I were one of your customers, you wouldn't have recieved repeat business from me or anyone I know. People have access to tons of purchasing data and information, it's stupid to try and scam them. Buyers are getting wiser every day to dealerships like yours.
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Old 11-29-2006, 11:49 AM   #125
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Default I agree - don't go to Bill Kolb or Liberty Subaru!

Purchased our Subaru Impreza wagon from Bill Kolb from Stewart. I felt I was in competition with him regarding our knowledge about the car. Ended up paying for a new car but when we got it, it had 400 miles on it. I felt ripped and should have contested it. Stupid me.

Liberty Subaru sold me my first used Legacy (prior to Bill Kolb) as an AWD - it's on the invoice!!! Found out years later it was a front wheel drive car and after talking to lawyers and slimeballs at Liberty, there was nothing I could do about it because it was so many years later. I did take it to my mechanic after purchasing it but I didn't ask him to ensure it was AWD (didn't know Subaru even had FWD).
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