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Old 07-06-2006, 09:53 PM   #1
left footed whooten
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Thumbs down Pothole question. Anyone had to deal with a city who cant tell you who dug it?

Okay, no short way to tell this one. 6/10/06 My GF was driving our other car, a 2000 S4 that has 35 series 19's on it (not by our choice). As she drove over a blind crest, an unmarked ginormous pothole (a maintenance pothole, not a worn-out-pavement pothole) came into view just in time for her to react as she hit it......B-A-N-G! Flat spots on both front wheels and the teuton now pulls right, hard. She was going under the speed limit in fact, and there was no marking this pothole which was 4" deep. Pictures were taken immediately, and we returned later in the day (she was driving home at 530 am after working as a sleeptech all night....she needed some sleep) for more pictures in better light. Well....when we returned to the scene, there was a cone marking it off, but still not very well.

Chapter two....
City of Reno risk management was phoned. They claimed no involvement with this pothole which was cut and dug by someone. It had spray paint markings all around it. The power and gas company was phoned, "not us"....the water company was called, "not us". Hmmmm....well, after a visit to the city offices, we came across the permit (with a reference number) for the dig via the risk manager....permit was pulled via the power company. The power company was vistied, again "not us". The "fingers" now point at some private construction entity that was cutting pavement and digging on a city road.
1. Now, wouldn't you think that on a city maintained road, that they would know or have record of who is digging in their damn tarmac? Rat smell #1.
2. If the permit was located and identified as the power/gas co (Sierra Pacific), what measures could one take to confirm that it either was or was not them, I mean, SOMEONE had to pull a permit to dig in a damn public road. How many different permits for the same piece of road, on the same dates could exist? Rat smell # 2.
3. This issue is now going on an entire month without a formal claim being filed, since we cant pin down who to pin down to claim with. We have pictures, estimates, the whole s***aree. Both of us are way too busy dealing with school (nursing for me, MCAT training for her) to be able to deal with all this run around, and neither of us has room in our budget for a lawyer.
4. We were trying to sell the damn car at the time, and have had an ad running. Sweet ride, but its just too much car for two students to own, german maintenance costs FTL ($1000 washer pump R&R; $1000 ABS module rebuild; $450 rear brakes; $1000 fuel pump R&R) We aquired the car on a fluke, as neither of us are rich, and live on scholarships and loans.
5. Has anyone had any sort of experience similar to this? Can you offer any advice short of automatic weaponry? Should we get the risk management team out to see the dig site (which is now filled in) so we can confirm that we are talking about the same location. We were very specific, it is at the intersection of Taylor and Forest in the rightmost southbound lane. I'd post pics, but I have no idea how to post pics.
Good lord, why did we get this damn car......
Thanks for any advice in advance.
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Old 07-06-2006, 10:01 PM   #2
CRZ_MSL
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Your car + pothole on the road + attempt to get money from city hall = you lose.

You better pack a lunch and have some good reading material while you wait. It's going to take a while before they get back to you to tell you to get lost.
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Old 07-06-2006, 10:05 PM   #3
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If it's like any of the other state/city claims methods, you wont see any money from them for at least 3-6 months. Sorry dude
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Old 07-06-2006, 10:22 PM   #4
left footed whooten
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I'm not so much worried about the timeframe if it gets taken care of in the end. We'll get around just fine in the meantime. What worries me is the level of suspension damage, and some possible drivetrain damage. A shimmy has appeared that does't seem to be associated with the wheels. Feels like center diff damage. I hope I'm wrong about the drivetrain damage. Oddly enough, though the wheel are bent to dung, the tires didn't pop. (Nitto 555 ricer tires FTW??) Hopefully since someone who had pulled a permit left an unmarked roadcut on a public road, there will be some accountability. Could there possibly be call to sue/hold accountable the city for not knowing who is digging up their public roads? The damage is going to roughly total $1-2000, barring potential drivetrain damage.
This scenario is one giant bag of dicks.

We didn't really want to tie on a car of this sort anyway, and are now paying the price.
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Old 07-06-2006, 10:54 PM   #5
left footed whooten
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Gotta bump...
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Old 07-07-2006, 12:13 AM   #6
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you're screwed
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Old 07-07-2006, 12:32 AM   #7
left footed whooten
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Oggle, thanks a million for posting those.
ScoobyDoobyDoo, thanks for the newsflash, I never would have figured out that I am being cornholed (by SierraPacific, the city of Reno, and whatever fecal impaction dug that vagina into the road and neglected to mark it off) without you! I am not giving in without a fight.

Does anyone else have any insight or advice or similar experiences?
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Old 07-07-2006, 12:38 AM   #8
snwman
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drive by during working hours and see who is working??? Just a thought....

BTW Construction sucks, I dont understand why cities allow them to tear the **** out a road and just leave it for months at a time..... If there not ready to pave over it within a couple weeks why tear the **** up.....
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Old 07-07-2006, 12:41 AM   #9
wallyman424
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i would attempt to make it the city's problem. its their responsibility right?

have you talked to your insurance agent? if you claimed it with them, they wouldve gone after the city for the money. its probably too late now however...
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Old 07-07-2006, 12:45 AM   #10
left footed whooten
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Quote:
Originally Posted by snwman
drive by during working hours and see who is working??? Just a thought....

BTW Construction sucks, I dont understand why cities allow them to tear the **** out a road and just leave it for months at a time..... If there not ready to pave over it within a couple weeks why tear the **** up.....
These photos were on 6/10. On 6/9 there was no hole. This pothole is no more, it is fixed. The next day 6/11, there was a single 4' tall cone placed in the center of it, by 6/14 it was filled in and done. We couldn't get through there during work hours, as we both are loaded up with school and work swing/grave shifts at St Mary's and Washoe Medical centers.


Oggle, that is precisely what I'll do. Thanks again for all the help.

Banana and monkey sandwich for you
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Old 07-07-2006, 12:47 AM   #11
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good luck
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Old 07-07-2006, 12:48 AM   #12
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pa has the worst potholes....
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Old 07-07-2006, 12:53 AM   #13
left footed whooten
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Quote:
Originally Posted by wallyman424
i would attempt to make it the city's problem. its their responsibility right?

have you talked to your insurance agent? if you claimed it with them, they wouldve gone after the city for the money. its probably too late now however...
The insurance agent (AAA) said for us to pursue the city ourselves, which was shocking, we tried to make an insurance claim, but they volleyed. The insurance has not heard the last of us, however. And yes, the city should know who is digging in their public roadways, no? It is still their problem even though we're at the one month mark here. We've been at this every day since, barring the 4th of July weekend. We have both been spending a retarded amount of time at this considering she's taking a Kaplan course to take her MCAT exam and I'm in nursing school 17 credits up to my neck. We both have tons of shyte to do and this crap doesn't help. If nobody can be tied to making that pothole, it is going to have to be the city's problem. After all, they gave somebody with a saw and jackhammer a permit......
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Old 07-07-2006, 12:58 AM   #14
wallyman424
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Quote:
Originally Posted by left footed whooten
The insurance agent (AAA) said for us to pursue the city ourselves, which was shocking, we tried to make an insurance claim, but they volleyed. The insurance has not heard the last of us, however. And yes, the city should know who is digging in their public roadways, no? It is still their problem even though we're at the one month mark here. We've been at this every day since, barring the 4th of July weekend. We have both been spending a retarded amount of time at this considering she's taking a Kaplan course to take her MCAT exam and I'm in nursing school 17 credits up to my neck. We both have tons of shyte to do and this crap doesn't help. If nobody can be tied to making that pothole, it is going to have to be the city's problem. After all, they gave somebody with a saw and jackhammer a permit......
your insurance company is full of ****. absolutely ridiculous. i would go after them, especially if you have comprehensive coverage.

also, does your girl want old mcat tests?
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Old 07-07-2006, 12:58 AM   #15
CosmoTheCat
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This is why good insurance > cheap insurance, but good cheap insurance > *

USAA ftw.

I would have probably called the cops, filed a police report (damage over $700) based upon two ruined expensive wheels, two ruined tires, and a whacked alignment, plus loss of use, then I would have called up and filed a claim with insurance and let them go after the city. They've got better lawyers.
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Old 07-07-2006, 12:59 AM   #16
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my wife works in our local city government (not reno) and says to file a complaint with the city clerk. she says the city is responsible for reimbursing you for damages and it's their job to go after the utility company / contractor responsible.
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Old 07-07-2006, 01:01 AM   #17
left footed whooten
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Quote:
Originally Posted by Oggle
no problem. One more suggestion. Register (if you havent already) at www.flat4lv.com and post up there. There is a big local crowd here that could probably offer some help.
Roger that, thanks again!
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Old 07-07-2006, 01:05 AM   #18
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Quote:
Originally Posted by lvnhedonism
pa has the worst potholes....
cinco
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Old 07-07-2006, 01:08 AM   #19
wallyman424
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Quote:
Originally Posted by wallyman424
also, does your girl want old mcat tests?
*cough*
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Old 07-07-2006, 01:09 AM   #20
left footed whooten
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Russ77/ Horatio102 both points taken, thanks a lot. I was under the impression that we had "good" full coverage on this car. Until now, it is in awesome shape and has only 60085mi on it with two previous owners.

wallyman424, thanks for the offer, I'll ask her. Her test date is 8/19.

Thanks everyone, and keep it coming. Its hard to deal with this s*** when you are loaded up with school, riding your bike all the time in Reno heat and working grave/swing in the ER.
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Old 07-07-2006, 01:14 AM   #21
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It's not the coverage, it's the company.

I'd get back on the horn and give them a chance to redeem themselves, then raise holy hell, and let them know you're willing to leave over this. By them, I mean your agent, not some claims stoolie.
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Old 07-07-2006, 01:23 AM   #22
left footed whooten
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Quote:
Originally Posted by horatio102
It's not the coverage, it's the company.

I'd get back on the horn and give them a chance to redeem themselves, then raise holy hell, and let them know you're willing to leave over this. By them, I mean your agent, not some claims stoolie.
Harumph, I say. I need to find out (since the coverage is in her name) if it is AAA itself or a subcompany like mine on my suby. Mine is from California, and is through AAA, but is Western United. Hers is through Nevada AAA. need to find out. Because yes, we ARE willing to leave over this.
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Old 07-07-2006, 01:51 AM   #23
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Quote:
Originally Posted by teiva-boy
If it's like any of the other state/city claims methods, you wont see any money from them for at least 3-6 months. Sorry dude
True story.

It took me about 6 months to get a check for damages caused to my hood from a guard gate... and they only paid their estimate (repaired hood). I'm getting a new hood, so I have to APPLY for a supplement (I've got telephone recording that it will be paid upon receipt of invoice for hood)... plus I have to pay for the rental car first and then give them the paperwork so they can reimburse me.

If they don't, I'm going to their HQ and busting skulls

I hate it.
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Old 07-07-2006, 01:11 PM   #24
left footed whooten
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bump for the day shift's input.
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Old 07-07-2006, 01:19 PM   #25
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Quote:
Originally Posted by left footed whooten
bump for the day shift's input.
I'd say listen to Horatio102. He's right on the money.
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